G2

Sushma S.

Technical Support Professional

Mid-Market (51-1000 emp.)

9/1/2023

"Omni Intelligence A Good Tool For Small Contact Center Business"

4/5

What do you like best about Omni Intelligence?

The Omni Intelligence has great features like Single-click Mapping and Live Dashboards which are easy to use and make us able to organized our calls in a meaningful manner. The IVR feature is crucial for every contact center and the best part is we can make our own transcription in it which makes even a robotic voice feel like a natural interaction with customers. Review collected by and hosted on G2.com.

What do you dislike about Omni Intelligence?

I personally didn't like it Authentication report and no interpretation with API which somehow limits its potential but I think as Contact Center is evolving so this software will get regular updates as per market requirements. Review collected by and hosted on G2.com.

What problems is Omni Intelligence solving and how is that benefiting you?

We launched a product in the market but to get real feedbacks of the customer we needed an analytical report on it. As our Targeted customers spread across the country we needed a platform or the customer care center which can assist them if they want any help. But with Omni Intelligence we made our own Transcription which helped us to create our own FAQ which reduces the need of man power effectively so no need to give contract to third party companies and we saved our time and money and invested it somewhere else and grew our business. Review collected by and hosted on G2.com.