Brightmetrics Reviews & Product Details

Brightmetrics has been a great reporting tool for our Call Center. The platform is very user-friendly, making it easy to create both simple and complex dashboards and reports. As a call center manager, I can quickly pull together the information I need and customize it for different audiences, from frontline staff to executive leadership.

One of my favorite features is automated report delivery. Reports can be scheduled and automatically delivered to the right people, saving significant time and ensuring everyone has the information they need when they need it.

Brightmetrics has helped us better understand call volume, service levels, performance trends, and staffing needs through clear and easy-to-read dashboards. The customer service is also outstanding. Anytime I have a question or need assistance, their team is responsive, knowledgeable, and always willing to help. The support we receive is truly five-star. Review collected by and hosted on G2.com.

There is very little I dislike about Brightmetrics. Overall, the platform is user-friendly and provides valuable, detailed reporting. If anything, some of the more advanced reporting features can take time to learn, but the available resources and support are helpful. Review collected by and hosted on G2.com.

I find Brightmetrics very easy to configure. The reporting scheduling is awesome because I can schedule reports to go out instead of having to run them manually. It gives us reporting and a dashboard to monitor the queue, and fills a lot of the gaps with Genesis Connect. Review collected by and hosted on G2.com.

It works I wish it was not needed but it is with the lack of reporting in Genesys Review collected by and hosted on G2.com.

I like all the features, easy to use. I'm really impressed how easy it is to locate call history. Review collected by and hosted on G2.com.

I'm very satisfied with Brightmetrics. I would not change anything. Review collected by and hosted on G2.com.

I like that Brightmetrics provides a lot of data and is easy to use. I appreciate how much information, and how many types of information, it can process into a report. They're always willing to help and provide options for training. Review collected by and hosted on G2.com.

I’d like some improvement to the filters I use when building reports. Review collected by and hosted on G2.com.

I very much like the support. Very quick in resolving issues. The weekly AMA is awesome as well. The reports are very helpful. Review collected by and hosted on G2.com.

I can't say anything negative as the team has always delivered on their promise Review collected by and hosted on G2.com.

Brightmetrics setup of the dashboard is very user friendly and so easy to setup. Review collected by and hosted on G2.com.

I would like to have more configurable equations for reporting Review collected by and hosted on G2.com.

I really like how intuitive the dashboards are—no steep learning curve, just clear insights right away. Plus, the ability to customize reports without needing IT support makes it super convenient for day-to-day decision-making. Review collected by and hosted on G2.com.

I’d say the only downside is that some of the more advanced features take a bit of time to figure out. Also, the initial setup can feel a little overwhelming if you’re new to analytics tools. Review collected by and hosted on G2.com.

The most helpful part of the brightmetrics system and the detailed analytical data research you can use to trace a specific call or write reports to analyze statistical data on incoming call flow. The live data dashboards for our call center were very useful! The Customer support and sales teams were also easy to work with. Review collected by and hosted on G2.com.

Brightmetrics is a great tool, but it definitely requires training in order to be able to write reports correctly to get the data you need. Review collected by and hosted on G2.com.

I thoroughly enjoy using Brightmetrics. Its user-friendly interface makes it easy to create and use dashboards, and the reports are detailed with a wide variety of customization options. Additionally, the staff is always very friendly and helpful. A special shoutout to Andrea, who consistently provides outstanding customer service. Review collected by and hosted on G2.com.

Not much. We've switched to Brightmetrics about a year ago and its been going great. Review collected by and hosted on G2.com.

We needed a solution for detailed call reporting from our Mitel phone system. When we found Brightmetrics reporting it had everything we needed and more. A simple program to install on our server and we had call reports in minutes. Configuration of custom reports was simple and when we had an issue, customer service was quick to respond and help us along the way.

We've now configured the reports that we need and set up a recurring email to our management team where they will get call reports automatically at the start of every week. So simple to use that we don't have to be bogged down with report writing anymore.

The perfect solution for what we needed. Review collected by and hosted on G2.com.

We haven't found a downside yet. When we needed help, customer service was quick to respond and give us answers to our problem. Review collected by and hosted on G2.com.