2026 Best Software Awards are here!See the list
Product Avatar Image

ideal systems

Show rating breakdown
5.0 out of 5 stars
6 reviews
  • 2 profiles
  • 3 categories
Average star rating
5.0
Serving customers since
1997

Profile Name

Star Rating

6
0
0
0
0

ideal systems Reviews

Review Filters
Profile Name
Star Rating
6
0
0
0
0
Fortunato F.
FF
Fortunato F.
02/05/2026
Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile
Translated Using AI

Genesys Cloud in your pocket: real-time visibility and control from anywhere

|Mobile Office for Genesys
What I like most about Mobile Office for Genesys is that it brings the full Genesys Cloud experience to the mobile environment, allowing supervisors and key users to maintain visibility and control of the operation in real-time without relying on a laptop or being physically on-site. Its main advantage is operational continuity: it facilitates quick decision-making, KPI monitoring, and timely incident management from anywhere, keeping track of the operation even when not in front of a computer.
Alexandra M.
AM
Alexandra M.
Project Manager presso Minsait
02/02/2026
Validated Reviewer
Review source: Organic

Stable, Easy-to-Use Mobile Queue Handling with Powerful Call Features

|Mobile Office for Genesys
First of all, the functionality itself: handling queue calls from mobile devices with full queue features. You’re not just going to listen to the audio; you get a complete Genesys Cloud experience, including viewing participant data, adding notes, and selecting wrap-up codes. Right after that, there’s the positive feedback from end users: it’s stable, easy to use, and it doesn’t cause any battery issues.
MA
Mohamed A.
09/15/2025
Validated Reviewer
Review source: Organic

Meaningful Improvements Driven by User Feedback

|Mobile Office for Genesys
The Mobile Office app has significantly improved, especially after the recent update that resolved issues with CarPlay and Android Auto integration. It’s great to see how user feedback is actively considered and translated into tangible enhancements. The responsiveness of the development team and their commitment to continuous improvement really stand out.

About

Contact

HQ Location:
Vilvoorde, BE

Social

@idealsystems

What is ideal systems?

Ideal Systems is a Belgium-based company specializing in digital transformation solutions and services. They focus on providing comprehensive IT solutions such as cloud computing, cybersecurity, and IT infrastructure management to enhance business processes and increase efficiency. Ideal Systems aims to tailor technology solutions to meet the specific needs of various industries, ensuring optimal performance and alignment with organizational goals.

Details

Year Founded
1997