--- title: Oracle Engagement Cloud Connector Reviews meta_title: 'Oracle Engagement Cloud Connector Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 12 reviews by the users' company size, role or industry to find out how Oracle Engagement Cloud Connector works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 12 scale: '5' date_modified: '2026-07-12' parent_category: name: Marketplace Apps url: https://www.g2.com/categories/marketplace-apps --- # Oracle Engagement Cloud Connector Reviews **Vendor:** Softphone.it **Category:** [Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace) **Average Rating:** 4.2/5.0 **Total Reviews:** 12 ## About Oracle Engagement Cloud Connector The Oracle Engagement Cloud Connector for Genesys Cloud is the out-of-the-box solution to integrate all the Genesys Cloud channels inside Oracle Engagement Cloud (also known as Oracle Fusion) using the Genesys Cloud Embeddable Framework. This solution allows having Genesys Cloud embedded inside Oracle Engagement Cloud so always visible and accessible whatever interaction is managed by the agent. ## Oracle Engagement Cloud Connector Reviews ### 1. In managing organisational data on a single platform with Oracle is the best system to work on. **Rating:** 5.0/5.0 stars **Reviewed by:** Shane Zehra R. | Documentation Officer II, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2022 **What do you like best about Oracle Engagement Cloud Connector?** You can customise it according to your company and can manage who you want to give access to which data and who you allow to edit you data. It provides a full control **What do you dislike about Oracle Engagement Cloud Connector?** Server issues, Issues in finding people who know how to work on Oracle, It takes long time to customise it according to your organisational needs. **Recommendations to others considering Oracle Engagement Cloud Connector:** Best system to use in any organisation **What problems is Oracle Engagement Cloud Connector solving and how is that benefiting you?** Time management, don't need to keep files for records, every single information is just one click away, data entry is more convenient. ### 2. Forums & Customer Service **Rating:** 3.0/5.0 stars **Reviewed by:** Muhammad Sohail A. | Development Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2022 **What do you like best about Oracle Engagement Cloud Connector?** These forums are well enough to support & guide in most scenarios, and the Service center is always there to teach. They need to focus on a User-Friendly interface in OTBI. **What do you dislike about Oracle Engagement Cloud Connector?** In Integration, they didn't provide clear information, Like API documents are not pretty much clear. For example, documentation of fusion cloud. **What problems is Oracle Engagement Cloud Connector solving and how is that benefiting you?** Proper error codes were not defined. For example, if there is a logical condition, error API doesn't return a complete error message. ### 3. 6 **Rating:** 4.0/5.0 stars **Reviewed by:** Shaikh D. | Inventory controller, Enterprise (> 1000 emp.) **Reviewed Date:** March 03, 2022 **What do you like best about Oracle Engagement Cloud Connector?** Update database Oracle and after making request into Excel Word and son on **What do you dislike about Oracle Engagement Cloud Connector?** Oracle E-BS session expired with a minutes how can we get the percentage of the new and other way to get in this information for **Recommendations to others considering Oracle Engagement Cloud Connector:** Yes I advised to other user to use Oracle tha Excel for authentic or smart working **What problems is Oracle Engagement Cloud Connector solving and how is that benefiting you?** Update database productions ### 4. This connector is a easy tool to recommend for its out of box configuration option **Rating:** 4.5/5.0 stars **Reviewed by:** Maaz K. | Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** March 11, 2022 **What do you like best about Oracle Engagement Cloud Connector?** Easy-to-use and configuration option avaliable. Also the support documents provided are very detailed . Oracle support is alwats a plus **What do you dislike about Oracle Engagement Cloud Connector?** Cost can be ahurdlenfor some companies. Newd to have a competitive pricing **What problems is Oracle Engagement Cloud Connector solving and how is that benefiting you?** End to end integration ### 5. Review for Oracle Engagement Cloud Connector **Rating:** 4.5/5.0 stars **Reviewed by:** Yogeshwar C. | Application development Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2022 **What do you like best about Oracle Engagement Cloud Connector?** Oracle Engagement Cloud Connector is good for computing, storage and network needs. Reliable and Affordable connections. **What do you dislike about Oracle Engagement Cloud Connector?** As of now I loved everything that I used, experience in the connector **What problems is Oracle Engagement Cloud Connector solving and how is that benefiting you?** Connecting to cloud databases and engagement with data ### 6. I will suggest my collague to use this connector for their cloud services **Rating:** 4.0/5.0 stars **Reviewed by:** Fanny K P. | ERP Technical, Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2022 **What do you like best about Oracle Engagement Cloud Connector?** Fast connection, reliable services, stable **What do you dislike about Oracle Engagement Cloud Connector?** Overprice, less features, not so easy to use **What problems is Oracle Engagement Cloud Connector solving and how is that benefiting you?** My connection is more stable after a using it, so reliable ### 7. Oracle Engagement Cloud Connector is a great tool to mitigate the gaps between services **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2022 **What do you like best about Oracle Engagement Cloud Connector?** This tool helps to make a smooth connection with other Cloud services. It has a beautiful UI interface that offers real-time synchronization. **What do you dislike about Oracle Engagement Cloud Connector?** The error management feature is something that is not much advanced. There also seems to be a delay when sending messages. **What problems is Oracle Engagement Cloud Connector solving and how is that benefiting you?** We used this tool to generate data about our opportunities and also to handle the customer purchase orders. ### 8. Likely **Rating:** 4.5/5.0 stars **Reviewed by:** Tareq A. | Senior Database Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2022 **What do you like best about Oracle Engagement Cloud Connector?** Migration db process Golden gate Cm creAtion proxess **What do you dislike about Oracle Engagement Cloud Connector?** Noting every thing working as well And clear **What problems is Oracle Engagement Cloud Connector solving and how is that benefiting you?** Availability on different country ### 9. Must have for business which runs both oracles and non oracles clouds **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2022 **What do you like best about Oracle Engagement Cloud Connector?** Its user experience is quite interactive and easy to work with. It saves time and unnecessary effort for maintaining custom services to sync data. **What do you dislike about Oracle Engagement Cloud Connector?** In some cases, there is a delay in syncs and we do not have much options available for data validation **What problems is Oracle Engagement Cloud Connector solving and how is that benefiting you?** Real-time data sync. ### 10. user friendly cloud tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** March 08, 2022 **What do you like best about Oracle Engagement Cloud Connector?** best sales and B2B Service application. Easy user interface tool. **What do you dislike about Oracle Engagement Cloud Connector?** i feel nothing currently about the tool. **What problems is Oracle Engagement Cloud Connector solving and how is that benefiting you?** with oracle Eloqua cloud tool we making B2B email marketing and handling sales data ### 11. Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2022 **What do you like best about Oracle Engagement Cloud Connector?** Fast connection with other cloud services with good synchronisation. **What do you dislike about Oracle Engagement Cloud Connector?** Currently nothing of Oracle tool. It's good **What problems is Oracle Engagement Cloud Connector solving and how is that benefiting you?** Connecting to with other cloud services and time utilisation is less. ### 12. oracle Engagement cloud in a nutshell **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2021 **What do you like best about Oracle Engagement Cloud Connector?** Keeping track of customer interactions across different channels Real-time sentiment analysis **What do you dislike about Oracle Engagement Cloud Connector?** User Interface needs to be more intuitive **Recommendations to others considering Oracle Engagement Cloud Connector:** This will help customers to get real-time insights of what's happening within the organization. **What problems is Oracle Engagement Cloud Connector solving and how is that benefiting you?** helping customer's organization to realize the benefits ## Oracle Engagement Cloud Connector Discussions - [What is Oracle Engagement Cloud Connector used for?](https://www.g2.com/discussions/what-is-oracle-engagement-cloud-connector-used-for) - [Can i use this to facilitate the day to day operation](https://www.g2.com/discussions/can-i-use-this-to-facilitate-the-day-to-day-operation) - 1 upvote - [View Oracle Engagement Cloud Connector pricing details and edition comparison](https://www.g2.com/products/oracle-engagement-cloud-connector/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-18+02%3A21%3A03+-0500&secure%5Bsession_id%5D=cfebd7cb-35ca-45c4-8ba6-995b70e57018&secure%5Btoken%5D=b9eb69d29308517d0eb77eaa84b2919cf9ad92d96972889ab6c4d7297b614b66&format=llm_user) ## Oracle Engagement Cloud Connector Features **Agentic AI - Genesys AppFoundry Marketplace** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making