Best Feedback Analytics Software - Page 11

Clientscape

A Universal Inbox for all your Customer Touchpoints. Conversational Commerce has never been so easy and so productive.

ClosedLoop AI

ClosedLoop AI is a product intelligence platform that turns customer conversations into prioritized, evidence-backed product insights. It automatically captures and analyzes data from 40+ sources including Gong, Slack, Intercom, HubSpot, Zendesk, and Zoom to extract feature requests, pain points, competitor mentions, and friction patterns without manual tagging or reporting. The AI pipeline processes call transcripts, support tickets, surveys, and community messages to surface what customers actually need, backed by verbatim quotes and full context. Product teams use ClosedLoop AI to make roadmap decisions grounded in real customer evidence rather than gut feeling. Key capabilities include opportunity clustering that groups related feedback into prioritized themes, customer-impact insights that show which problems affect the most users, and automated weekly intelligence briefs. Built for B2B product managers, product leaders, and product teams who want to close the loop between what customers say and what gets built.

Codesift

AI-based coding for open-ended survey responses

Communiti Labs

Communiti Labs is a platform designed to improve community engagement by facilitating efficient and inclusive communication between communities and local ...

Customer Feedback

Customer Feedback is an all-in-one feedback tool to understand what your audience really want. Pain point Guessing What to Build? That’s Risky! Building a product without feedback is like driving blindfolded. You might get lucky… or you might waste months on features no one cares about. And when customers feel unheard, they leave — usually for someone who does listen. Your Customer Feedback Tool - All-in-One - Collect feedback everywhere - widgets, forms, or wishlists. - See patterns fast with AI - stop drowning in raw comments. - Share updates easily - keep users hyped and connected.

CX.AI

Don’t miss out on your HIDDEN CX LEVERS With World’s Best CX Analytics Solution • Unearth the unstructured “gold” you already have. • Fight spurious insights with Causal AI • No IT integration, no DIY tool, no data security review Watch this video to up your CX-Platform: www.cx-ai.com/vsl Trusted by Reputed Enterprises like ALLIANZ, AUDI, BASLER, BMW, SONOS, MICROSOFT, and counting

CXCortex CX Analytics application

Hostcomm’s CXCortex is an AI customer service agent that is able to perform customer service autonomously using AI through a variety of channels such as email, SMS, Social media apps and phone calls. The main purpose of CXCortex is to address the following issues: Email Triage for Outlook and Gmail Call recording Analysis CX Analytics AI customer service provision CX Dashboard for real time view AI Quality Assurance

DataOrb

DataOrb is an AI-first company that enables companies to operationalize customer empathy – across all touchpoints and channels. With DataOrb’s Customer Engagement Hub, companies can enhance their playbooks by turning insights into action. DataOrb empowers employees to drive measurable improvement through DataOrb’s AI Coach. Better insights, happier humans, stronger performance, and higher value.

Deepdots

AI-powered customer feedback analytics. Turn reviews, support tickets and surveys into actionable insights, at scale, in any volume. Deepdots is an AI-powered customer feedback analytics platform that helps companies make sense of large volumes of text feedback: product reviews, support tickets, survey responses, and other unstructured sources - in one place. Unlike traditional feedback tools built on rigid taxonomy-based tagging, Deepdots is built natively on large language models. That means it understands context, catches emerging themes without manual rule-setup, and lets your team ask questions about your feedback in plain language and get instant, evidence-backed answers. Who it's for: product, CX, and insights teams at B2C and B2B companies dealing with feedback at scale: from retail and e-commerce to gaming, real estate, and technology. Deepdots is headquartered in Copenhagen and built GDPR-native, with EU local data hosting, making it a strong fit for European organizations and any company with EU customers. What teams use it for: • Finding the topics and trends that actually drive churn, conversion, and satisfaction across every feedback channel at once • Catching product issues early: GN, a global audio technology company, proactively flagged 46 product bugs from customer feedback • Eliminating manual feedback analysis: Woods, a Nordic real estate company, reduced manual analysis time by 100% and converted 200% more insights into action Why teams choose Deepdots over legacy suites: faster setup (couple hours to first insights vs. months-long implementations), no taxonomy maintenance, transparent pricing, and analysis quality that improves as models improve. Deepdots serves customers including Matas, KICKS, Danske Spil, GN Group, NREP, XPENG, Nemlig, Testaviva, Saint Gobain, GreenMind, Culligan, Unioo and SunLolly.

Deep Talk

Analyzing customer and employee feedback has never been easier with Deep Talk. With just a few clicks, you can turn any text, including surveys, reviews, chats, and emails, into powerful data. This tool allows you to classify and categorize the feedback, determine the sentiment, and gain insight into the NPS and CSAT scores.

Average Rating: 4.4/5.0

Total Reviews: 4

Echoes

Echoes is the most intuitive customer feedback insights platform, purpose-built for the modern subscription business. It allows for a truly end to end Voice of the Customer management, unifying data from multiple sources and applying cutting edge Text Analytics to highlight insights to help evolve your organization. Echoes is special because it moves beyond stagnant reporting or word cloud visuals to a truly dynamic platform that will bring together the best in Machine Learning and the knowledge and wisdom of your team. Chief Customer Officers and Product leaders leverage the Echoes platform to focus on optimizing the entire customer journey, increase retention and to be more competitive. Echoes is the intelligence and collaboration layer that sits on top of their existing CX tech stack.

Engage

Engage by Confirm (formerly Learning Pool) Engage (formerly WorkStep), is an employee engagement and retention platform built for frontline workforces. It helps organizations hear what workers are experiencing, spot emerging risks, and act before small problems become bigger ones. Frontline employees do not always have the time, access, or inclination to complete an annual engagement survey. And by the time the results arrive, the moment may have passed. Engage creates a more regular conversation with workers through pulse surveys delivered by SMS, mobile, email, and web. It turns those responses into insight leaders can use. Key capabilities include: - Listen at the moments that matter: Gather feedback during onboarding, at 90 days, annually, and at other important points in the employee journey. - Spot risk earlier: Identify teams, roles, shifts, or locations showing signs of increased turnover risk and explore what may be driving it. - Get closer to the cause: Surface issues around scheduling, management, safety, communication, and other factors affecting the frontline experience. - Close the loop: Give managers a clear way to respond to concerns, assign actions, and track what happens next. - Reach everyone: Use SMS, mobile, email, and multilingual surveys to include deskless and distributed workers. - Know where you stand: Compare sentiment and retention data against industry benchmarks. Engage helps leaders move from asking, “Are our people engaged?” to understanding what is happening, why it matters, and what they can do about it. As part of Confirm, engagement data connects with learning and performance information to give organizations a more complete view of their workforce. Find out more at https://www.confirm.com/frontline/products/engage

Average Rating: 4.6/5.0

Total Reviews: 24

Essence AI

AI Powered Feedback Analysis A single click transforms online user feedback into actionable user insights.

Featurehunter

Featurehunter is the feature request tool for small

featureOS

featureOS is what you need to collect, prioritize, and act on feedback with your customers. It's the best way to build a product roadmap.