# Gleantap Reviews **Vendor:** Gleantap **Category:** [Customer Success Software](https://www.g2.com/categories/customer-success) **Average Rating:** 4.5/5.0 **Total Reviews:** 19 ## About Gleantap Gleantap is an AI-powered customer engagement, CRM, and marketing automation platform built specifically for fitness clubs, wellness studios, and local businesses that want to grow faster, boost retention, and increase lifetime value. With Gleantap, you can automate the entire member journey — from first lead to loyal advocate — through behavior-based workflows, AI messaging, gamified experiences, and personalized loyalty programs. The platform unifies CRM, automation, communication, and loyalty into a single hub that helps your business drive engagement, referrals, and repeat visits — even while you sleep. Key Features - All-in-One CRM – Manage leads, members, and conversations across SMS, email, and chat. - Marketing Automation – Create behavior-driven workflows to nurture leads and retain members. - AI-Driven Messaging – Send personalized, timely communication powered by artificial intelligence. - Gamification & Loyalty – Reward engagement with points, tiers, badges, and rewards that motivate members to come back more often. - Omnichannel Communication – Reach customers through text, email, Facebook, Instagram, WhatsApp, web chat, and Google Business Messages. - Reputation & Referrals – Automatically collect reviews and generate referrals from your happiest customers. - Analytics & Dashboards – Measure performance with deep insights into conversions, retention, and campaign ROI. Why Businesses Choose Gleantap - Purpose-built for fitness, wellness and consumer-focussed businesses - Proven to deliver 2× higher sales conversions and 25% better retention - Helps build loyalty and gamified engagement that keeps members motivated - Trusted by leading brands like Planet Fitness, RockBox Fitness, and F45 - Replaces multiple tools with one unified growth platform ## Gleantap Pros & Cons **What users like:** - Users love the **automation features** of Gleantap, enhancing efficiency and improving engagement through advanced options. (5 reviews) - Users value the **ease of automation** in Gleantap, enhancing client engagement and improving campaign effectiveness. (4 reviews) - Users commend Gleantap's **exceptional customer support** , highlighting their responsiveness and dedication to client success. (4 reviews) - Users find Gleantap to have an **exceptionally easy-to-use interface** , greatly enhancing efficiency and collaboration within teams. (4 reviews) - Users appreciate the **user-friendly features** of Gleantap, enabling effective communication and automation for enhanced engagement. (4 reviews) - Users value the **easy integration** of Gleantap, boosting efficiency and enhancing member communication seamlessly. (3 reviews) - Helpful (3 reviews) - Business Enhancement (2 reviews) - CRM Integration (2 reviews) - Easy Integrations (2 reviews) **What users dislike:** - Users experience a **steep learning curve** during onboarding, making initial training and setup quite challenging. (4 reviews) - Users experience a **difficult setup** with Gleantap, facing challenges during onboarding and while configuring forms. (3 reviews) - Users face a **difficult learning curve** with Gleantap, making onboarding and training frustrating at times. (2 reviews) - Users find Gleantap **not intuitive** , making campaign creation and form setup cumbersome and challenging without assistance. (2 reviews) - Users experience **software glitches** in Gleantap, which can disrupt functionality and require patience to navigate. (2 reviews) - App Instability (1 reviews) - Bugs (1 reviews) - Users find the **insufficient features** of Gleantap limit usability and create a frustrating experience when setting up forms. (1 reviews) - Users often face **integration issues** with Gleantap, leading to inconsistent data synchronization and functionality challenges. (1 reviews) - Notification Issues (1 reviews) ## Gleantap Reviews ### 1. Empowers Sales with Intuitive Outreach Tools **Rating:** 5.0/5.0 stars **Reviewed by:** Jacki M. **Reviewed Date:** November 28, 2025 **What do you like best about Gleantap?** I love how Gleantap makes my job much more easy and effective, significantly enhancing my work efficiency. The platform is pivotal in helping me segment interested clients, and it allows for creating highly customizable outreach strategies, tailoring communication to meet specific client needs. I particularly value the inbox feature, which facilitates organizing tasks and enables the assignment of responsibilities to appropriate staff members, fostering a well-coordinated workflow. This aspect of Gleantap ensures everything is organized in one place, enhancing team transparency and collaboration. **What do you dislike about Gleantap?** I find that although Gleantap is continually improving with frequent updates, these updates are not always free from bugs. This can be a bit disruptive and requires some patience to deal with the inherent software glitches. Additionally, while the setup is fairly intuitive, there is still a noticeable learning curve which might pose a challenge for some users initially. **What problems is Gleantap solving and how is that benefiting you?** I use Gleantap to segment interested clients and create customizable outreach, making my sales processes more organized and efficient for my team. ### 2. User-Friendly and Effective CRM Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Whitney S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2026 **What do you like best about Gleantap?** I like that Gleantap is user-friendly and has a CRM component. It's easy to understand how to set up emails and systems. Also, the account associates we've been assigned are willing to help at the drop of a hat. **What do you dislike about Gleantap?** N/A **What problems is Gleantap solving and how is that benefiting you?** I use Gleantap to target specific groups and send messages to them. It's user-friendly, allowing easy email setup, and includes helpful account associates. ### 3. Working with Gleantap has been an excellent experience. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2025 **What do you like best about Gleantap?** Working with Gleantap has been an excellent experience. Their platform is easy to use, reliable, and has really helped streamline our member communication and engagement. The automation features save us a ton of time, the campaigns are simple to set up but very effective, and integration with our CRM has been seamless. On top of that, their customer support team is fantastic—responsive, knowledgeable, and always willing to help us get the most out of the software. It’s clear they genuinely care about their clients’ success. Overall, Gleantap has been a great partner in helping us grow and stay connected with our members. Highly recommend! **What do you dislike about Gleantap?** Most of Gleantap's features are fairly intuitive. I personally found setting up some audience segments a little challenging, but that is probably due more to the way data flows out of our CRM then anything having to do with Gleantap. **What problems is Gleantap solving and how is that benefiting you?** Automated workflows in combination with AI features allow us to react immediately to prospects which was not possible for us to do during off hours or periods when we are short staffed. They also tremendously improve efficiency since many types of campaigns can now be automated. There are also tons of other features (like being able to copy content from one workroom to the other) that end up cumulatively saving a lot of time. ### 4. Seamless CRM Integration with Mindbody and Phone Number Retention **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer B. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Gleantap?** What we really appreciate is that we can retain our existing phone number while using a CRM that seamlessly connects with both our phone and SMS. Additionally, the integration with Mindbody is a great advantage. **What do you dislike about Gleantap?** Setting up forms can be a bit clunky and doesn't seem to be designed with the average user in mind. **What problems is Gleantap solving and how is that benefiting you?** Gleantap makes it easier to manage client communications by keeping everything in one place. Additionally, it offers a task feature that allows you to assign responsibilities to other team members. ### 5. Excited for AI Features and Chatbot Integration **Rating:** 4.0/5.0 stars **Reviewed by:** John H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2025 **What do you like best about Gleantap?** We are still in the trial phase but we have every intention of continuing to move forward. I'm really most excited about the chat bot feature for the website in addition to the ai schedule and feature. **What do you dislike about Gleantap?** Onboarding has been a real headache, and the training has been poorly managed in general. **What problems is Gleantap solving and how is that benefiting you?** Saving employees time!! ### 6. Great Experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Noah N. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Gleantap?** Our Gleantap experience has been smooth and helpful. It's made tracking, nurturing, and converting leads way more organized and effective! **What do you dislike about Gleantap?** Minor details like automatically checking in waiver submissions into our club management software. **What problems is Gleantap solving and how is that benefiting you?** Gleantap is solving the problem of leads getting lost or forgotten because it keeps everything in one place and automates the process. The flows make sure every lead gets the right mix of texts, emails, and reminders without me having to manage it all manually. This benefits me by saving time, keeping our outreach consistent, and increasing the quality of lead nurturing. ### 7. Exceptionally Responsive and Reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Jeronimo P. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Gleantap?** Very responsive. There hasnt been anything they cant do. **What do you dislike about Gleantap?** There isnt anything that is obviously an issue with Gleantap. We have been using them for years over other CRMs. **What problems is Gleantap solving and how is that benefiting you?** They were very helpful to us. ### 8. Great customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah D. | Marketing consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2025 **What do you like best about Gleantap?** The customer support is extremely helpful. I freelance and my client uses them. We were having issues with segmentation and they went above and beyond outside of work hours to resolve for a time sensitive email. **What do you dislike about Gleantap?** No dislikes so far. Haven't encountered issues after a year of using. **What problems is Gleantap solving and how is that benefiting you?** Client and prospective client mass communication. Benefits from getting out promotions and member updates. ### 9. Gleantap Automates My Campaigns **Rating:** 5.0/5.0 stars **Reviewed by:** Tim M. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Gleantap?** Great customer service and technology, love how it automates my customer journeys **What do you dislike about Gleantap?** Wish it was more intuitive for customers to create campaigns on our own. This is the nature of this technology, its very granular. Its not their fault, it is just very detail driven and difficult to implement on your owm. **What problems is Gleantap solving and how is that benefiting you?** automates my customer journeys ### 10. Gleantap review **Rating:** 5.0/5.0 stars **Reviewed by:** Eliana L. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2025 **What do you like best about Gleantap?** I enjoy the ability to reach out to my customer base and send them info on promos and specials in order to get more business. **What do you dislike about Gleantap?** We are working with some ideas on filtering info from our database that isnt readily available yet. Hopefully, Centeredge will collaborate with us and help us "glean" the info from the data in our system. **What problems is Gleantap solving and how is that benefiting you?** Gleantap is opening a pipeline of communication to our customers ### 11. Great comprehensive product and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2025 **What do you like best about Gleantap?** Easy integration and easy to setup worksflows **What do you dislike about Gleantap?** On the workflow screen the workflows lines should show they are connected to the next box if split above into yes and no. Can be a bit glitchy on flow screen and seeing it all in one window. **What problems is Gleantap solving and how is that benefiting you?** Automated marketing messaging based on member behaviour ### 12. Great customer service and product! **Rating:** 4.0/5.0 stars **Reviewed by:** Marisa R. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2025 **What do you like best about Gleantap?** Our agency has had great experience using Gleantap for our clients, with ease and number of features available for automation and drip campaigns. We've also had great success keeping our CTRs up! **What do you dislike about Gleantap?** there is no downside as of right now. very happy. **What problems is Gleantap solving and how is that benefiting you?** Connecting with our paid members and converting prospect members. ### 13. Sagar/Rehan have been a big help in building out our CRM and integrating into our booking software. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Gleantap?** Rehan and Sagar have been very helpful and responsive. **What do you dislike about Gleantap?** We have trouble with integration data from time to time. **What problems is Gleantap solving and how is that benefiting you?** CRM and Email Campaigns ### 14. Gleantap is great **Rating:** 5.0/5.0 stars **Reviewed by:** Val N. | Member, Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Gleantap?** The unlimited options for automations. Coming from Gymsales that has been the best addition to add. We were unable to do past due automations **What do you dislike about Gleantap?** We do not dislike anything about the product **What problems is Gleantap solving and how is that benefiting you?** Automations and also the ability to have AI ### 15. Onboarding wiht Glean Tap has been wonderful so far! **Rating:** 4.5/5.0 stars **Reviewed by:** Jennifer P. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2024 **What do you like best about Gleantap?** I like how customizable it has been so far! Nate has been really great to work with. **What do you dislike about Gleantap?** So far nothing we have done with Gleantap has been disappointing. **What problems is Gleantap solving and how is that benefiting you?** Being able to customize our set up the way we want it ### 16. Would have loved an easier way to trial & do some self-exploratory however, it has a lot of promise **Rating:** 4.0/5.0 stars **Reviewed by:** Stephanie M. | Engineering Manager, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2023 **What do you like best about Gleantap?** Customer Service is definitely one thing that stood out positively. Not only were they quick to respond, but also proactive in addressing any technical and marketing queries when we were trying the tool. **What do you dislike about Gleantap?** The platform could benefit from offering a free trial period and more custom reporting options. Other than that, nothing stands out. It's a promising tool that people should check out it suits their needs. **What problems is Gleantap solving and how is that benefiting you?** The following are the main problems we explored Gleantap to solve based on their abilities: * Form and page creation capabilities for capturing leads and surveying customers. * Review management to boost your online reputation. * Automated or two-way text and email communication options. Of the three, the main reason we trialled the tool was for the Automated or two-way text and email communication options. We wanted to see if there was the ability to smoothly integrate with our platform to add this functionality to our main offering. ### 17. Should be better **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2023 **What do you like best about Gleantap?** easy 2 way call and sms system landing pages **What do you dislike about Gleantap?** automations are buggy and unreliable email system limitations - can't send to entire list **What problems is Gleantap solving and how is that benefiting you?** creating multiple pipelines ### 18. Wide-Open Untapped Channel **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2018 **What do you like best about Gleantap?** The immediacy - engagement in a call-to-action from a text message is fast. **What do you dislike about Gleantap?** The character limit - it can be challenging to keep the message under 160. **Recommendations to others considering Gleantap:** Don't limit your use to the just basic notifications or an occasional offer. Use the segmentation and targeting features of many of the platforms available. Set up custom lists. And use it! **What problems is Gleantap solving and how is that benefiting you?** Client notifications, lead generation, surveying, client loyalty, new customer development. ### 19. Affective and fast **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2017 **What do you like best about Gleantap?** Easy to use and install. Affective in adding to email marketing. **What do you dislike about Gleantap?** I wish I could create the same message that would be send via SMS and email at the same time. **Recommendations to others considering Gleantap:** Great way to supplement marketing strategy **What problems is Gleantap solving and how is that benefiting you?** Fast and effortless sms marketing. Immediate consumer response, often more effective then email ## Gleantap Discussions - [What is Gleantap used for?](https://www.g2.com/discussions/what-is-gleantap-used-for) - [View Gleantap pricing details and edition comparison](https://www.g2.com/products/gleantap/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+17%3A37%3A27+-0500&secure%5Bsession_id%5D=e55c7558-05ab-4808-b1a0-64d8f3209b96&secure%5Btoken%5D=d23871e11ba5131ac4d701862e6e22db57f112e82e5a3e8998c561261f6d2da7&format=llm_user) ## Gleantap Integrations - [ABC Ignite](https://www.g2.com/products/abc-ignite/reviews) - [ABC Trainerize](https://www.g2.com/products/abc-trainerize/reviews) - [CenterEdge Advantage](https://www.g2.com/products/centeredge-advantage/reviews) - [Mindbody](https://www.g2.com/products/mindbody/reviews) ## Gleantap Features **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Messaging Channels** - SMS Messaging - Email - Voice Messaging - Two way messaging **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **SMS Platform** - Reporting - Automation - Text-to-Landline - Short Codes **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Features** - Standalone Booking - Integrated App - SMS - Email - Voice - Confirmation and Cancellation ## Top Gleantap Alternatives - [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) - 4.5/5.0 (2,432 reviews) - [Salesmsg](https://www.g2.com/products/salesmsg/reviews) - 4.7/5.0 (375 reviews) - [Textline](https://www.g2.com/products/textline/reviews) - 4.7/5.0 (375 reviews)