Best Feedback Analytics Software for Medium-Sized Businesses - Page 3

How Many Feedback Analytics Software Products Does G2 Track?

Total Products under this Category: 265

Category Stats (Sep 2026)

  • Average Rating: 4.61/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Yellow Tokens (+0.87%) - Among all products in this category, Yellow Tokens recorded the largest rating increase compared to last month

Last updated: September 15, 2026

How Does G2 Rank Feedback Analytics Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 42,000+ Authentic Reviews
  • 265+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Feedback Analytics Software

G2 Grid® for Feedback Analytics Software plotting products by satisfaction and market presence

Highlighted products: SurveyMonkey, Birdeye, Medallia Customer Experience, AskNicely, Calabrio ONE, Sprig, ReputationStacker, and Edge.

Underlying data: [Grid® JSON](https://www.g2.com/categories/feedback-analytics/grids.json?focus%5B%5D=surveymonkey&focus%5B%5D=birdeye&focus%5B%5D=medallia-customer-experience&focus%5B%5D=asknicely&focus%5B%5D=calabrio-one&focus%5B%5D=sprig&focus%5B%5D=reputationstacker&focus%5B%5D=eyerate-reviews-edge&segment=mid-market)

UserVoice

UserVoice is a customer feedback management solution designed to help teams effectively gather, analyze, and act on user insights. This platform streamlines the process of collecting feedback from customers, making it easier for product teams to prioritize features and improvements based on real user needs. By centralizing feedback, UserVoice enables organizations to transform scattered input into actionable data, ensuring that product development aligns closely with customer expectations. Targeted primarily at product managers, UX designers, and customer success teams, UserVoice caters to organizations of various sizes that are looking to enhance their product offerings. The platform is particularly beneficial for teams that struggle with limited resources and face challenges in managing customer feedback across multiple channels. By providing a structured approach to feedback collection, UserVoice empowers teams to identify pain points and prioritize solutions that resonate with their user base. Key features of UserVoice include customizable feedback forms, robust analytics tools, and seamless integration with existing workflows. The customizable feedback forms allow users to solicit specific input from customers, ensuring that the feedback collected is relevant and targeted. The analytics tools provide insights into trends and common pain points, enabling teams to make data-driven decisions about product enhancements. Additionally, UserVoice's integration capabilities allow organizations to connect the platform with other tools they use, creating a cohesive feedback ecosystem. The benefits of using UserVoice extend beyond just gathering feedback. By implementing a low-effort feedback program, teams can foster a culture of collaboration and transparency, earning the trust of their customers. This trust is crucial for building long-term relationships and ensuring that product releases meet user expectations. Furthermore, by placing users at the center of the product development process, organizations can avoid the pitfalls of developing features that do not resonate with their audience, ultimately leading to more successful product outcomes. UserVoice stands out in its category by not only simplifying the feedback collection process but also by providing actionable insights that drive product strategy. By focusing on the voice of the customer, UserVoice helps teams prioritize their roadmaps with confidence, ensuring that every product decision is informed by real user data. This approach not only enhances product relevance but also cultivates a loyal customer base that feels heard and valued.

Average Rating: 4.5/5.0

Total Reviews: 232

How Do G2 Users Rate UserVoice?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.1/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.6/10 (Category avg: 8.6/10)
  • Customer Service Channels: 8.4/10 (Category avg: 8.8/10)

Who Is the Company Behind UserVoice?

  • Seller: UserVoice
  • Company Website:
  • Year Founded: 2008
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    30 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager, Product Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 63% Medium, 28% Large

What Do G2 Reviewers Say About UserVoice?

AI-generated summary from verified user reviews

Pros
  • Users find feedback management in UserVoice exceptional, enabling tailored solutions that enhance customer satisfaction and loyalty.
  • Users value the ease of use of UserVoice, noting its intuitive interface and seamless navigation for all users.
  • Users value the powerful features of UserVoice for effectively capturing and managing customer feedback to enhance satisfaction.
  • Users commend the helpful and supportive customer support of UserVoice, enhancing their overall experience and satisfaction.
  • Users value the robust features of UserVoice for effectively managing customer feedback and enhancing satisfaction.
Cons
  • Users find a lack of features in UserVoice, especially regarding integration, reporting, and customization options.
  • Users find the complex usability of UserVoice challenging, requiring significant understanding to effectively gather feedback.
  • Users find UserVoice to be expensive, particularly for smaller organizations facing high costs without significant discounts.
  • Users are frustrated with duplicate feedback issues in UserVoice that distort insights and hinder effective idea tracking.
  • Users find the learning curve steep for new users due to the system's complexity and required understanding.

What Are Recent G2 Reviews of UserVoice?

What Are G2 Users Discussing About UserVoice?

Pulse

Pulse is the world’s leading AI-native Feedback Intelligence Platform built for modern enterprises. In today’s digital-first world, customer feedback is scattered across endless channels — from support tickets, CRM notes, app store reviews, call transcripts, Slack channels, and social media chatter to D2C aggregator platforms. For product, customer success, and operations teams, this creates an overwhelming challenge: how to unify, prioritise, and act on fragmented signals at scale. Pulse solves this by transforming unstructured customer feedback into structured, revenue-driving intelligence. Powered by Agentic AI, the platform consolidates all feedback sources into a single source of truth, enriches them with business context (revenue, churn risk, NRR, CSAT, LTV, repeat orders), and drives AI-led workflows that help enterprises make smarter, faster, and more transparent decisions. For product teams, Pulse acts as a co-pilot for prioritisation and roadmap planning. It surfaces the most critical customer requests, links them to business outcomes, and even generates PRD drafts and roadmap hierarchies — helping teams move from feedback to execution seamlessly. For customer success teams, Pulse provides real-time alerts on at-risk accounts, churn signals, and recurring hotspots, enabling proactive resolution before revenue impact occurs. Instead of sifting through thousands of support tickets or NPS surveys, CS leaders gain instant clarity on the issues that matter most. For business operations teams in digital-native enterprises (e-commerce, fintech, food delivery, travel), Pulse helps uncover operational gaps like payment failures, onboarding bottlenecks, or logistics breakdowns by analyzing inputs from support desks, app reviews, loyalty programs, and call centers. These insights drive measurable improvements in efficiency, compliance, and customer satisfaction. Unlike traditional product analytics tools or CX-only solutions, Pulse is purpose-built as a cross-functional intelligence layer. It doesn’t just analyze feedback — it closes the loop with traceable workflows, collaboration features, and audit trails that ensure alignment across product, CX, marketing, operations, and leadership teams. Pulse is more than a tool — it’s a movement toward data-backed, customer-obsessed decision-making. As enterprises adopt AI across engineering and operations, Pulse ensures that customer feedback doesn’t remain the bottleneck. Instead, it becomes the fuel for building products customers love, delivering proactive experiences, and driving sustainable business growth.

Average Rating: 4.6/5.0

Total Reviews: 21

How Do G2 Users Rate Pulse?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.0/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.3/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Pulse?

Who Uses This Product?

  • Who Uses This: Product Manager
  • Top Industries: Computer Software, Construction
  • Company Size: 76% Medium, 10% Large

What Do G2 Reviewers Say About Pulse?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of insights generation with Pulse, consolidating feedback and revealing key patterns effortlessly.
  • Users value the automation capabilities of Pulse, significantly reducing manual effort and streamlining workflow efficiency.
  • Users praise Pulse for its holistic customer insights, streamlining feedback and enhancing decision-making effortlessly.
  • Users highlight the efficiency of Pulse, streamlining insights and significantly reducing time spent on analysis and decision-making.
  • Users value the exceptional customer support of Pulse, enhancing efficiency in building customer experience programs.
Cons
  • Users find the cluttered interface of Pulse can be overwhelming, making navigation and insights difficult to manage.
  • Users report that integration issues occasionally hinder the efficiency of using Pulse with other tools.
  • Users find the limited tools of Pulse hinder immediate productivity and smooth onboarding experiences.

What Are Recent G2 Reviews of Pulse?

Dovetail

It’s never been easier to build a product or service. The barriers to entry (ideas, talent, and tooling) are quickly becoming commoditized by AI. The faster your teams align behind and solve the most critical customer problems, the more revenue and market share you unlock. The only way to win is to identify what customers need and deliver it before the competition. But this is difficult to do. Data is scattered across teams and tools using various methods and it is difficult to understand, and align on, at speed. Even in the world of AI, the unique challenges associated with gathering, analyzing, and understanding complex customer feedback lead to teams wasting millions of dollars in failed products, slower development cycles, and duplicated efforts. As a result, they are continually risking decreases in customer satisfaction, and ultimately revenue. Dovetail provides always-on customer understanding. Our AI-native customer intelligence platform automatically turn sales calls, user feedback, support tickets, and voice of customer data into actionable insights that grow your business. Dovetail integrates with dozens of tools like Gong, Intercom, Zoom, Salesforce, Slack, Teams, and Google Play to analyze video, audio, documents, and text. Auto-generate reports and requirements documents; configure dashboards to visualize trends; and set up agents to ensure insights are acted on. Enable your team to track feature requests, identify pain points, reduce churn, and increase customer satisfaction through high-quality, accurate, and real-time customer intelligence that’s accessible to everyone. Deploy the industry-standard, enterprise-grade system of record for all of your customer intelligence. Put your customer first and grow your business. We’re for teams who care about solving real customer problems. Join the likes of Meta, Volvo, AWS, Dyson, Deloitte, and thousands more as they put their customer first with Dovetail.

Average Rating: 4.5/5.0

Total Reviews: 167

How Do G2 Users Rate Dovetail?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.4/10)

Who Is the Company Behind Dovetail?

  • Seller: Dovetail Research Pty. Ltd.
  • Company Website:
  • Year Founded: 2017
  • HQ Location: Sydney, Australia
  • Twitter: @hidovetail
    2,183 Twitter followers
  • LinkedIn® Page: au.linkedin.com
    167 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Senior UX Researcher, UX Researcher
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 45% Medium, 27% Small

What Do G2 Reviewers Say About Dovetail?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use with Dovetail, enjoying its intuitive features and effective research organization capabilities.
  • Users appreciate the impressive AI features of Dovetail, which streamline research synthesis and enhance data interaction.
  • Users find Dovetail's data reusability invaluable, enabling quick access to insights and enhancing research efficiency.
  • Users value Dovetail's data reusability, as it streamlines research processes and enhances access to customer insights.
  • Users value the intuitive interface and powerful features of Dovetail, which enhance research efficiency and collaboration.
Cons
  • Users find Dovetail lacking in advanced features, including AI tools, tagging accuracy, and reporting options.
  • Users are frustrated by limited prioritization of insights and complex tagging, hindering effective information retrieval in Dovetail.
  • Users find the inefficient tagging system frustrating, complicating the organization and retrieval of valuable insights.
  • Users find the complexity of Dovetail overwhelming, especially regarding setup, tagging, and managing data across projects.
  • Users are frustrated by feature limitations, feeling that essential tools were removed while new ones failed to meet needs.

What Are Recent G2 Reviews of Dovetail?

Unwrap.ai

At Unwrap, we're on a mission to help fill the world with products people love. Our customer intelligence platform integrates with all of your feedback sources (support tickets, reviews, surveys, and more), then proactively extracts patterns and trends from your feedback and surfaces them to you. With a deeper understanding of all your customers, Unwrap helps you build your product roadmap in confidence, and helps you prevent churn by shipping features users actually want.

Average Rating: 4.8/5.0

Total Reviews: 26

How Do G2 Users Rate Unwrap.ai?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.1/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 6.9/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.4/10 (Category avg: 8.8/10)

Who Is the Company Behind Unwrap.ai?

  • Seller: Unwrap.ai
  • Company Website:
  • Year Founded: 2022
  • HQ Location: Santa Barbara, California
  • Twitter: @unwrapai
    152 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    56 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 50% Medium, 27% Large

What Do G2 Reviewers Say About Unwrap.ai?

AI-generated summary from verified user reviews

Pros
  • Users value the efficient feedback management of Unwrap.ai, streamlining insights and enhancing customer interactions seamlessly.
  • Users highlight the ease of use of Unwrap.ai, enabling quick mastery and seamless integration for teams.
  • Users find Unwrap.ai's helpfulness exceptional, enhancing data utilization and team efficiency through responsive support and consultation.
  • Users value the time-saving insights from Unwrap.ai, enabling quick identification of customer issues and prioritization.
  • Users commend Unwrap.ai for its responsive team and continuous improvement, enhancing user experience and functionality.
Cons
  • Users find the interface not intuitive, leading to frustration with cluster management and time-consuming processes.
  • Users find limited tools for custom searches and visualization, requiring manual efforts to ensure data accuracy.
  • Users experience poor understanding in custom searches and data visualization, leading to frustrated interactions with Unwrap.ai.
  • Users find the search functionality lacking, requiring frequent manual adjustments to ensure accurate feedback grouping.
  • Users note the underdeveloped visualization tools in Unwrap.ai, highlighting a need for improved charting capabilities.

What Are Recent G2 Reviews of Unwrap.ai?

unitQ

unitQ is the AI quality intelligence platform that unifies every customer signal into one system, connects it to your most critical business metrics, and tells every team exactly what to prioritize — before your KPIs move. Built on six purpose-built products in one platform, unitQ gives organizations everything they need to detect issues the moment they emerge, understand their business impact, benchmark quality against competitors, evaluate every support interaction, uncover qualitative insight at scale, and act on what customers are saying across social — all from a single source of truth. The result: product, engineering, CX, and leadership teams stop working from fragmented tools and different versions of customer reality — and start making faster, more confident decisions grounded in what customers are actually experiencing right now. The products millions of consumers love every day — including Pinterest, Adobe, PayPal, and Bumble — trust unitQ to close the gap between what customers experience and what companies know about it. Video: https://vimeo.com/1185696845/72c8d2dbbf?share=copy&fl=sv&fe=ci

Average Rating: 4.5/5.0

Total Reviews: 48

How Do G2 Users Rate unitQ?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.2/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 7.8/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.0/10 (Category avg: 8.8/10)

Who Is the Company Behind unitQ?

  • Seller: unitQ
  • Year Founded: 2018
  • HQ Location: Burlingame, California
  • Twitter: @unitqsoftware
    219 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    50 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Entertainment
  • Company Size: 54% Medium, 38% Large

What Do G2 Reviewers Say About unitQ?

AI-generated summary from verified user reviews

Pros
  • Users value the customizable and integrated insights from unitQ, making data-driven decisions across various business functions seamless.
  • Users commend the excellent customer support from unitQ, enhancing their experience and effective use of the platform.
  • Users find unitQ’s ease of use intuitive, requiring minimal training for effective feedback gathering across teams.
  • Users value the easy integrations of unitQ, enhancing collaboration and data analysis across various business functions.
  • Users value the efficient integration and customization of unitQ, enhancing collaboration and decision-making across teams.
Cons
  • Users experience occasional accuracy issues with data quality and timeline delays that affect the tool’s reliability.
  • Users find complex setup challenging, especially without local support for guidance in their time zone.
  • Users face challenges with dashboard setup issues and lack support during UK time zone for assistance.
  • Users experience occasional data inconsistencies that can affect reliability, despite the overall value of UnitQ.
  • Users experience occasional inconsistencies in data quality, which can detract from the overall reliability of unitQ.

What Are Recent G2 Reviews of unitQ?

Alchemer Feedback Platform

Alchemer is a customer feedback management platform that helps organizations collect, analyze, and act on customer and employee insights at scale. Built for businesses of all sizes — from growing startups to global enterprises — Alchemer supports the full feedback lifecycle: from quick pulse surveys to sophisticated Voice of Customer (VoC) programs. What is Alchemer used for? Alchemer is used to run customer satisfaction (CSAT) surveys, Net Promoter Score (NPS) programs, product feedback initiatives, employee engagement assessments, and market research. Teams in marketing, product, customer success, and HR use Alchemer to capture feedback across email, SMS, in-app prompts, and web — meeting customers and employees where they already are to maximize response rates. Who is Alchemer for? Alchemer serves mid-market and enterprise organizations across industries including technology, healthcare, financial services, retail, and education. It is purpose-built for teams that need more than basic survey tools — organizations that want feedback to trigger real business action, not just sit in a spreadsheet. Key capabilities: - Omnichannel feedback collection via email, SMS, web, in-app, and API integrations - 400+ integrations with CRM, helpdesk, marketing automation, and data platforms — enabling feedback to flow automatically into the systems teams already use - Workflow automation that triggers actions, alerts, and follow-ups based on specific responses, eliminating manual routing and data silos - AI-powered analytics that surface trends, sentiment patterns, and actionable insights from large volumes of unstructured feedback - Role-based dashboards that deliver relevant data to product managers, CX leaders, marketers, and executives without noise - Enterprise-grade security and compliance, including SOC 2 Type II, GDPR, and HIPAA support How does Alchemer compare to other customer feedback platforms? Unlike simpler survey tools, Alchemer is designed for organizations that need to operationalize feedback — connecting survey responses directly to downstream workflows and business systems. Its combination of deep customization, enterprise integrations, and automation makes it a strong alternative to platforms like Qualtrics and Medallia for organizations that want powerful capabilities without the enterprise price tag or implementation complexity. Bottom line: Alchemer helps organizations listen better and act faster — turning feedback into a continuous, automated loop that improves customer experience, product quality, and employee engagement.

Average Rating: 4.5/5.0

Total Reviews: 199

How Do G2 Users Rate Alchemer Feedback Platform?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.4/10)

Who Is the Company Behind Alchemer Feedback Platform?

  • Seller: Alchemer
  • Company Website:
  • HQ Location: Louisville, CO
  • Twitter: @AlchemerHQ
    7,024 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    232 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Education Management, Higher Education
  • Company Size: 37% Medium, 34% Small

What Do G2 Reviewers Say About Alchemer Feedback Platform?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Alchemer Feedback Platform, finding it intuitive and user-friendly for their needs.
  • Users appreciate the responsive and helpful customer support of Alchemer, enhancing their experience with the platform.
  • Users enjoy the extensive customization options of Alchemer, enabling tailored surveys for varied research needs.
  • Users appreciate the ease of use with Alchemer, enabling seamless implementation and quick onboarding for all team members.
  • Users appreciate the automation features of Alchemer, streamlining report generation and enhancing survey management efficiency.
Cons
  • Users express concern over the limited customization, finding workflows and settings overly complex and not intuitive.
  • Users find the complexity of setup and configurations can complicate their experience with Alchemer Feedback Platform.
  • Users find the difficult setup of Alchemer Feedback Platform complicated due to complex survey logic and integrations.
  • Users experience frustrations with crashes and limited customization in Alchemer, impacting survey management and reporting effectiveness.
  • Users express a desire for improved functionality and analytics in Alchemer, finding current options limited and difficult to customize.

What Are Recent G2 Reviews of Alchemer Feedback Platform?

What Are G2 Users Discussing About Alchemer Feedback Platform?

Retently

Retently is one of the leaders in the customer experience management industry. We help both Customer Experience and Product teams to better understand their customers and take feedback-based actions. Customer Feedback Automatically collect feedback from every customer at any point in the customer journey with our easy to personalize & quick surveys, which display as personalized conversations that generate higher than average response rates. Customer Retention Increase customer retention by automating follow-up messages with at-risk accounts or setting up internal notifications to ensure that the appropriate team is notified and can take the necessary action to prevent a churn or an unflattering online review. Additionally, use our auto-replies to transform a great NPS score into a sparkling online review that will boost your visibility and online performance. Analyze & Predict Analyze sentiment, easily spot trends, and understand the key drivers impacting CX. Get a better understanding of how your clients feel about your product and predict future behavior.

Average Rating: 4.7/5.0

Total Reviews: 30

How Do G2 Users Rate Retently?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.4/10)
  • Thematic Analysis: 6.7/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 7.3/10 (Category avg: 8.6/10)
  • Customer Service Channels: 6.7/10 (Category avg: 8.8/10)

Who Is the Company Behind Retently?

  • Seller: Retently
  • Year Founded: 2015
  • HQ Location: Mountain View, California
  • Twitter: @retently
    202 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    5 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 53% Medium, 40% Small

What Do G2 Reviewers Say About Retently?

AI-generated summary from verified user reviews

Pros
  • Users commend the excellent automation support from Retently, showcasing their dedication to solving complex issues effectively.
  • Users highlight Retently's exceptional customer support, noting their quick responsiveness and willingness to go above and beyond.
  • Users commend Retently for their exceptional customer service, noting their responsiveness and problem-solving abilities.
  • Users highlight Retently's exceptional customer service, praising their responsiveness and willingness to go above and beyond.
  • Users value Retently for their time-saving solutions, effectively resolving issues and enhancing survey processes.

What Are Recent G2 Reviews of Retently?

What Are G2 Users Discussing About Retently?

CustomerGauge

CustomerGauge is a B2B customer experience management platform that enables clients to: - Collect customer feedback from multiple stakeholders in an account - Create custom dashboards for displaying real-time results - Set goals and targets for closing the loop with customers - Segment customer insights by region, product, facility, and more. - and align employees CX-related business initiatives CustomerGauge is also the first and only customer experience management solution that automatically combines customer insights with revenue data. This allows CX managers to: - Identify and prioritize the most impactful customer experience improvements - Forecast the impact of future CX improvements across the customer journey - and report on the ROI of valuable customer experience initiatives

Average Rating: 4.6/5.0

Total Reviews: 46

How Do G2 Users Rate CustomerGauge?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.3/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.9/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.4/10 (Category avg: 8.8/10)

Who Is the Company Behind CustomerGauge?

  • Seller: CustomerGauge
  • Company Website:
  • Year Founded: 2007
  • HQ Location: Amsterdam
  • LinkedIn® Page: www.linkedin.com
    48 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Food & Beverages, Information Technology and Services
  • Company Size: 40% Large, 38% Medium

What Are Recent G2 Reviews of CustomerGauge?

What Are G2 Users Discussing About CustomerGauge?

Canvs

Businesses struggle to understand the true meaning behind customer feedback, and how to action it. Canvs solves this by using advanced AI to analyze unstructured data, turning complex customer sentiments into clear, actionable intelligence. By revealing the emotional drivers behind customer behavior, Canvs enables brands to make more empathetic, data-driven decisions that boost customer loyalty, drive innovation, and create deeper connections with their audience.

Average Rating: 4.3/5.0

Total Reviews: 147

How Do G2 Users Rate Canvs?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.5/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 7.3/10 (Category avg: 8.6/10)
  • Customer Service Channels: 7.2/10 (Category avg: 8.8/10)

Who Is the Company Behind Canvs?

  • Seller: Canvs AI
  • Company Website:
  • Year Founded: 2010
  • HQ Location: New York, New York
  • Twitter: @canvsai
    2,656 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    23 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Market Research, Entertainment
  • Company Size: 41% Large, 32% Small

What Do G2 Reviewers Say About Canvs?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Canvs, which streamlines analysis and enhances insights with minimal effort.
  • Users love the intuitive AI features of Canvs, enabling quick, effective decision-making and insightful data analysis.
  • Users value the quick insights generation of Canvs, transforming large data sets into meaningful themes effortlessly.
  • Users praise the responsive and helpful customer support of Canvs, enhancing their overall experience and efficiency.
  • Users find Canvs to be incredibly helpful and effective in simplifying complex coding tasks and generating insights.
Cons
  • Users find AI filtering capabilities limited, making it hard to obtain targeted insights from the dataset.
  • Users are frustrated by the inaccuracy of Canvs' filtering capabilities, hindering targeted insights and consistent results.
  • Users experience slow performance when processing larger datasets, leading to frustrating delays during data analysis.
  • Users experience software instability with Canvs, facing glitches and inconsistent performance that hinder effective usage.
  • Users frequently experience accuracy issues with Canvs, often needing to manually correct AI classifications and insights.

What Are Recent G2 Reviews of Canvs?

What Are G2 Users Discussing About Canvs?

Kapiche

Kapiche is a feedback analytics platform that analyzes mountains of customer feedback in minutes, allowing you to provide deep insights quickly and help your company make better decisions. Our platform doesn't require any set-up or code framing. It just works, immediately. And it lets you analyze all your customer feedback in one place. With Kapiche, you can get to insights 30x faster. That means no more waiting weeks or months to get results; you'll be able to answer questions in real-time. Easily measure the impact of themes on CX metrics, drill down quickly to identify root causes, and be notified about new trends in customer feedback. Kapiche also helps you share insights across your organization with confidence. Your teams and leadership will have easy access to explore and collaborate on your customer insights. And you’ll love how you can quickly generate impressive reports and answer ad-hoc questions on the fly.

Average Rating: 4.7/5.0

Total Reviews: 42

How Do G2 Users Rate Kapiche?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.2/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.3/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Kapiche?

  • Seller: Kapiche
  • Year Founded: 2016
  • HQ Location: Fortitude Valley, QLD
  • Twitter: @kapicheofficial
    251 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    19 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Market Research
  • Company Size: 48% Medium, 40% Large

What Do G2 Reviewers Say About Kapiche?

AI-generated summary from verified user reviews

Pros
  • Users value the customizable dashboard of Kapiche, enabling efficient analysis and deeper customer insights effortlessly.
  • Users commend Kapiche for its ease of use, streamlining text analysis and facilitating insightful reporting effortlessly.
  • Users value Kapiche for its powerful insights generation, simplifying analysis and enhancing understanding of customer feedback effortlessly.
  • Users value the automation features of Kapiche, which streamline analysis and provide deeper insights effortlessly.
  • Users value the effective categorization capabilities of Kapiche, simplifying analysis and enhancing understanding of customer insights.
Cons
  • Users find the accuracy issues with data labels in Kapiche's widget hinder readability and require extra workarounds.
  • Users often face connection issues when integrating data with Kapiche's platform, impacting usability and experience.
  • Users find the data label overlap problematic in the quadrant map widget, hindering its usability and readability.
  • Users find the export limitations of Kapiche frustrating, as data overlap necessitates external solutions for reporting.
  • Users find the insufficient information due to overlapping data labels, requiring manual downloads for clearer reports.

What Are Recent G2 Reviews of Kapiche?

What Are G2 Users Discussing About Kapiche?

Caplena

Caplena is the feedback intelligence layer that helps brands and research teams turn open-ended feedback into precise, actionable insights — without the rigidity of traditional CX platforms. Built with Swiss precision, Caplena combines deep analytical power, unmatched flexibility, and intuitive simplicity. Teams can analyze any feedback source with human level accuracy, refine themes interactively, and model datasets independently — no data scientists required. Trusted by 200+ organizations including DHL, Lufthansa, and Ipsos, Caplena delivers transparent, explainable AI, customizable dashboards, and agentic workflows that helps teams move from unstructured feedback to world-class insights, fast.

Average Rating: 4.5/5.0

Total Reviews: 60

How Do G2 Users Rate Caplena?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.7/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.8/10 (Category avg: 8.6/10)
  • Customer Service Channels: 7.8/10 (Category avg: 8.8/10)

Who Is the Company Behind Caplena?

  • Seller: Caplena
  • Company Website:
  • Year Founded: 2017
  • HQ Location: Zürich, CH
  • Twitter: @CaplenaCH
    69 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    26 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Market Research
  • Company Size: 35% Medium, 23% Small

What Do G2 Reviewers Say About Caplena?

AI-generated summary from verified user reviews

Pros
  • Users find Caplena extremely easy to use, appreciating its intuitive interface and efficient customer support.
  • Users highly value the agile customer support from Caplena, praising the team's efficiency and helpfulness.
  • Users value the comprehensive categorization features of Caplena, enhancing the analysis of customer feedback efficiently.
  • Users praise the AI integration in Caplena for significantly speeding up data analysis and topic assignment.
  • Users praise the efficiency of AI technology in Caplena, enhancing data analysis and saving time during review.
Cons
  • Users find Caplena not intuitive, wishing for improved user-friendliness and clarity in navigating and understanding the tool.
  • Users find that missing features like niche term adjustments and advanced visualizations limit Caplena's full potential.
  • Users note limitations in case management and workflow integration when using Caplena, requiring additional tools for operational follow-up.
  • Users find the inconsistent auto coding of large datasets to be a significant drawback in Caplena's functionality.
  • Users note a lack of essential features in Caplena, such as integrated case management and image support.

What Are Recent G2 Reviews of Caplena?

What Are G2 Users Discussing About Caplena?

Feedbackly

Feedbackly is a comprehensive customer feedback measurement and analytics platform designed to streamline your entire customer journey analysis. Powered by AI, predictive analytics, and intelligent automation, Feedbackly allows you to collect and analyze customer feedback from nearly any channel in one centralized platform, taking action through seamless integrations. What sets Feedbackly apart is our exclusive Emotional Value Index (EVI®)—the only Customer Experience Management platform that quantifies how customers feel throughout their journey. By understanding the emotions driving customer behavior, you can better target what leads to conversions, retention, or churn. Beyond cutting-edge tools, Feedbackly provides exceptional customer support through personalized onboarding, success programs, and CX Academy training, ensuring your team is empowered to deliver top-tier experiences. With a 95% customer retention rate, we’re committed to creating the happiest customers in the world.

Average Rating: 4.3/5.0

Total Reviews: 29

How Do G2 Users Rate Feedbackly?

  • Has the product been a good partner in doing business?: 6.1/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.1/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.8/10 (Category avg: 8.6/10)
  • Customer Service Channels: 7.9/10 (Category avg: 8.8/10)

Who Is the Company Behind Feedbackly?

  • Seller: Feedbackly.
  • Year Founded: 2012
  • HQ Location: Helsinki, Finland
  • Twitter: @feedbacklyapp
    1,792 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    8 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 55% Small, 38% Medium

What Are Recent G2 Reviews of Feedbackly?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated