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Best Feedback Analytics Software for Medium-Sized Businesses - Page 3

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Products classified in the overall Feedback Analytics category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business Feedback Analytics to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business Feedback Analytics category.

In addition to qualifying for inclusion in the Feedback Analytics Software category, to qualify for inclusion in the Medium-Sized Business Feedback Analytics Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

  • Mid-Market
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  • Pricing
  • Solution Type
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  • Mid-Market
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Mid Market
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35 Listings in Feedback Analytics Available
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    G2 Score
InMoment Experience Improvement (XI) Platform
(319)4.7 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data t

    Users
    • Product Manager
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 47% Small-Business
    • 39% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • InMoment Experience Improvement (XI) Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Feedback
    5
    Feedback Management
    4
    Data Management
    3
    Ease of Use
    3
    Helpful
    3
    Cons
    Expensive
    2
    Filtering Issues
    2
    Limitations
    2
    Limited Customization
    2
    AI Limitations
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • InMoment Experience Improvement (XI) Platform features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.4
    7.2
    Thematic Analysis
    Average: 8.6
    8.3
    Custom Reports and Dashboards
    Average: 8.6
    9.2
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    PG Forsta
    HQ Location
    Salt Lake City, Utah
    LinkedIn® Page
    www.linkedin.com
    502 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data t

Users
  • Product Manager
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 47% Small-Business
  • 39% Mid-Market
InMoment Experience Improvement (XI) Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Feedback
5
Feedback Management
4
Data Management
3
Ease of Use
3
Helpful
3
Cons
Expensive
2
Filtering Issues
2
Limitations
2
Limited Customization
2
AI Limitations
1
View All Pros and Cons
InMoment Experience Improvement (XI) Platform features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.4
7.2
Thematic Analysis
Average: 8.6
8.3
Custom Reports and Dashboards
Average: 8.6
9.2
Customer Service Channels
Average: 8.7
Seller Details
Seller
PG Forsta
HQ Location
Salt Lake City, Utah
LinkedIn® Page
www.linkedin.com
502 employees on LinkedIn®
Unwrap.ai
(18)4.7 out of 5
Save to My Lists
Entry Level Price:Starting at $24,000.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    At Unwrap, we're on a mission to help fill the world with products people love. Our customer intelligence platform integrates with all of your feedback sources (support tickets, reviews, surveys,

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 56% Mid-Market
    • 22% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Unwrap.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    4
    Ease of Use
    2
    Feedback Management
    2
    Improvement
    2
    Time-Saving
    2
    Cons
    Integration Issues
    1
    Limitations
    1
    Search Functionality
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Unwrap.ai features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.4
    8.9
    Thematic Analysis
    Average: 8.6
    6.4
    Custom Reports and Dashboards
    Average: 8.6
    9.2
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Unwrap.ai
    Company Website
    Year Founded
    2022
    HQ Location
    Santa Barbara, California
    Twitter
    @unwrapai
    150 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    30 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

At Unwrap, we're on a mission to help fill the world with products people love. Our customer intelligence platform integrates with all of your feedback sources (support tickets, reviews, surveys,

Users
No information available
Industries
  • Computer Software
Market Segment
  • 56% Mid-Market
  • 22% Small-Business
Unwrap.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
4
Ease of Use
2
Feedback Management
2
Improvement
2
Time-Saving
2
Cons
Integration Issues
1
Limitations
1
Search Functionality
1
View All Pros and Cons
Unwrap.ai features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.4
8.9
Thematic Analysis
Average: 8.6
6.4
Custom Reports and Dashboards
Average: 8.6
9.2
Customer Service Channels
Average: 8.7
Seller Details
Seller
Unwrap.ai
Company Website
Year Founded
2022
HQ Location
Santa Barbara, California
Twitter
@unwrapai
150 Twitter followers
LinkedIn® Page
www.linkedin.com
30 employees on LinkedIn®

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Retently
(29)4.7 out of 5
Save to My Lists
Entry Level Price:Starting at $25.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Retently is one of the leaders in the customer experience management industry. We help both Customer Experience and Product teams to better understand their customers and take feedback-based actions.

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 55% Mid-Market
    • 38% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Retently Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Automation
    1
    Customer Support
    1
    Effective
    1
    Helpful
    1
    Time-saving
    1
    Cons
    This product has not yet received any negative sentiments.
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Retently features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.4
    6.7
    Thematic Analysis
    Average: 8.6
    7.3
    Custom Reports and Dashboards
    Average: 8.6
    6.7
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Retently
    Year Founded
    2015
    HQ Location
    Mountain View, California
    Twitter
    @retently
    205 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Retently is one of the leaders in the customer experience management industry. We help both Customer Experience and Product teams to better understand their customers and take feedback-based actions.

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 55% Mid-Market
  • 38% Small-Business
Retently Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Automation
1
Customer Support
1
Effective
1
Helpful
1
Time-saving
1
Cons
This product has not yet received any negative sentiments.
View All Pros and Cons
Retently features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.4
6.7
Thematic Analysis
Average: 8.6
7.3
Custom Reports and Dashboards
Average: 8.6
6.7
Customer Service Channels
Average: 8.7
Seller Details
Seller
Retently
Year Founded
2015
HQ Location
Mountain View, California
Twitter
@retently
205 Twitter followers
LinkedIn® Page
www.linkedin.com
5 employees on LinkedIn®
Caplena
(44)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Caplena is the feedback intelligence layer that helps brands and research teams turn open-ended feedback into precise, actionable insights — without the rigidity of traditional CX platforms. Built

    Users
    No information available
    Industries
    • Market Research
    Market Segment
    • 36% Mid-Market
    • 18% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Caplena is a tool designed for the analysis of open-ended customer feedback, combining sentiment analysis, categorization, visualization, and anonymization functions.
    • Users like the tool's ease of use, quick and helpful customer support, smart categorization, multilingual support, and the ability to code bulk data with a single click.
    • Reviewers noted that the tool's code frame generation needs refining, the interface could be more user-friendly, and there is a lack of flexibility in editing charts and customizing reports.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Caplena Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    21
    Customer Support
    11
    Categorization
    9
    AI Integration
    8
    AI Technology
    8
    Cons
    Not Intuitive
    7
    Missing Features
    6
    Data Management
    4
    Lacking Features
    3
    Limitations
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Caplena features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.4
    8.5
    Thematic Analysis
    Average: 8.6
    8.3
    Custom Reports and Dashboards
    Average: 8.6
    7.8
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Caplena
    Company Website
    Year Founded
    2017
    HQ Location
    Zürich, CH
    Twitter
    @CaplenaCH
    72 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    27 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Caplena is the feedback intelligence layer that helps brands and research teams turn open-ended feedback into precise, actionable insights — without the rigidity of traditional CX platforms. Built

Users
No information available
Industries
  • Market Research
Market Segment
  • 36% Mid-Market
  • 18% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Caplena is a tool designed for the analysis of open-ended customer feedback, combining sentiment analysis, categorization, visualization, and anonymization functions.
  • Users like the tool's ease of use, quick and helpful customer support, smart categorization, multilingual support, and the ability to code bulk data with a single click.
  • Reviewers noted that the tool's code frame generation needs refining, the interface could be more user-friendly, and there is a lack of flexibility in editing charts and customizing reports.
Caplena Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
21
Customer Support
11
Categorization
9
AI Integration
8
AI Technology
8
Cons
Not Intuitive
7
Missing Features
6
Data Management
4
Lacking Features
3
Limitations
3
View All Pros and Cons
Caplena features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.4
8.5
Thematic Analysis
Average: 8.6
8.3
Custom Reports and Dashboards
Average: 8.6
7.8
Customer Service Channels
Average: 8.7
Seller Details
Seller
Caplena
Company Website
Year Founded
2017
HQ Location
Zürich, CH
Twitter
@CaplenaCH
72 Twitter followers
LinkedIn® Page
www.linkedin.com
27 employees on LinkedIn®
Feedbackly
(29)4.3 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Feedbackly is a comprehensive customer feedback measurement and analytics platform designed to streamline your entire customer journey analysis. Powered by AI, predictive analytics, and intelligent au

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 55% Small-Business
    • 38% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Feedbackly features and usability ratings that predict user satisfaction
    6.1
    Has the product been a good partner in doing business?
    Average: 9.4
    8.1
    Thematic Analysis
    Average: 8.6
    8.8
    Custom Reports and Dashboards
    Average: 8.6
    7.9
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Feedbackly.
    Year Founded
    2012
    HQ Location
    Helsinki, Finland
    Twitter
    @feedbacklyapp
    1,815 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    15 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Feedbackly is a comprehensive customer feedback measurement and analytics platform designed to streamline your entire customer journey analysis. Powered by AI, predictive analytics, and intelligent au

Users
No information available
Industries
No information available
Market Segment
  • 55% Small-Business
  • 38% Mid-Market
Feedbackly features and usability ratings that predict user satisfaction
6.1
Has the product been a good partner in doing business?
Average: 9.4
8.1
Thematic Analysis
Average: 8.6
8.8
Custom Reports and Dashboards
Average: 8.6
7.9
Customer Service Channels
Average: 8.7
Seller Details
Seller
Feedbackly.
Year Founded
2012
HQ Location
Helsinki, Finland
Twitter
@feedbacklyapp
1,815 Twitter followers
LinkedIn® Page
www.linkedin.com
15 employees on LinkedIn®
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Mid Market
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  • Mid-Market
Clear Filter
More Filters
Market Segments
All Segments
Small Business
Mid Market
Enterprise
Avg. Customer Review
Language
Pricing
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Sort by
Clear All
35 Listings in Feedback Analytics Available
  • Sort By:
    G2 Score

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