Best Enterprise Feedback Management Software for Medium-Sized Businesses - Page 2

How Many Enterprise Feedback Management Software Products Does G2 Track?

Total Products under this Category: 322

Category Stats (Oct 2026)

  • Average Rating: 4.51/5 (↑0.01 vs Sep 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: nps.today (+21.43%) - Among all products in this category, nps.today recorded the largest rating increase compared to last month

Last updated: October 24, 2026

How Does G2 Rank Enterprise Feedback Management Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 25,100+ Authentic Reviews
  • 322+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Enterprise Feedback Management Software

G2 Grid® for Enterprise Feedback Management Software plotting products by satisfaction and market presence

Highlighted products: Salesforce Service Cloud, HubSpot Service Hub, AskNicely, ReputationStacker, Delighted, TheySaid, Kapture CX, and Simplesat.

Underlying data: [Grid® JSON](https://www.g2.com/categories/enterprise-feedback-management/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=hubspot-service-hub&focus%5B%5D=asknicely&focus%5B%5D=reputationstacker&focus%5B%5D=delighted&focus%5B%5D=theysaid-inc-theysaid&focus%5B%5D=kapture-cx&focus%5B%5D=simplesat&segment=mid-market)

Chattermill

Chattermill is the AI-native customer feedback analysis and voice of customer platform that unifies fragmented feedback and surfaces what to act on first. Built for the agentic era, it's used by CX, Voice of Customer (VoC), product, support, and insights teams at enterprise brands who need to turn scattered feedback into a clear next move, not another dashboard nobody opens. Chattermill connects to 100+ feedback channels, including surveys, reviews, support tickets, conversations, and social media. It translates and transcribes feedback in 100+ languages, enriches every signal with context (customer ID, channel, location), and classifies each piece of feedback with Lyra, Chattermill's proprietary AI model. Lyra combines aspect-based sentiment analysis, supervised learning, and large language models, so categorization stays consistent even at high volume. Once feedback is organized, teams get metrics tracking for NPS, CSAT, and sentiment, precision insights that point to specific issues and opportunities, AI summaries backed by real customer quotes, impact analysis that shows what's actually moving key metrics, and anomaly detection that flags spikes before they escalate. Reports and dashboards make it easy to share findings and keep every team working from the same picture. Chattermill also connects directly into AI agents through MCP and Skills, so teams can query verified customer intelligence from Claude, ChatGPT, or any MCP-compatible agent without leaving their workflow. Lyra Agent, Chattermill's natively-integrated CX agent, works in the background to surface high-impact insights on its own. Uber, HelloFresh, Booking.com, Tesco, JustEat, and H&M use Chattermill to understand their customers. Uber has 400+ users across CX, product, and operations. HelloFresh used it to launch 7 new brands built around what customers were asking for. Footasylum cut contacts per transaction by 42.8%. Chattermill is SOC 2 Type II and ISO 27001 certified, and compliant with GDPR and CCPA. G2 has recognized Chattermill as a Grid Leader and Momentum Leader in Feedback Analytics.

Average Rating: 4.4/5.0

Total Reviews: 236

How Do G2 Users Rate Chattermill?

  • Ease of Use: 8.7/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 8.6/10 (Category avg: 9.0/10)
  • Feedback Collection: 8.8/10 (Category avg: 9.3/10)
  • Feedback Aggregation: 8.7/10 (Category avg: 9.0/10)

Who Is the Company Behind Chattermill?

  • Seller: Chattermill
  • Year Founded: 2015
  • HQ Location: London
  • Twitter: @ChattermillAI
    460 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    74 employees on LinkedIn®
  • Ownership: Private

Who Uses This Product?

  • Who Uses This: Product Manager, Senior Product Manager
  • Top Industries: Retail, Financial Services
  • Company Size: 48% Medium, 45% Large

What Do G2 Reviewers Say About Chattermill?

AI-generated summary from verified user reviews

Pros
  • Users find Chattermill's ease of use exceptional, enabling quick access to valuable insights without extensive training.
  • Users value the ease of managing customer feedback with Chattermill, enhancing service and decision-making significantly.
  • Users value Chattermill for delivering customer insights that enhance service quality and drive business growth effectively.
  • Users find Chattermill's insight generation invaluable for analyzing feedback, leading to targeted improvements and customer-focused development.
  • Users value the streamlined feedback organization in Chattermill, making performance analysis intuitive and efficient.
Cons
  • Users note insufficient information in Chattermill, highlighting needs for better AI sensitivity, translations, and detailed definitions.
  • Users find the interface not intuitive, making navigation and workflow integration challenging and cumbersome.
  • Users note that the AI limitations hinder insights and guidance, affecting the overall analytical experience.
  • Users highlight inaccuracy issues in Chattermill, noting the need for careful human review of insights.
  • Users find Chattermill's complexity challenging, especially with dropdown navigation and keyword search limitations affecting usability.

What Are Recent G2 Reviews of Chattermill?

What Are G2 Users Discussing About Chattermill?

LiveAgent

LiveAgent is an AI help desk: AI agents answer chats and work on tickets alongside your team, in one inbox for email and live chat, plus calls and social messages from the Team plan. Every plan includes AI with no per-resolution fees. From $15 per agent per month billed annually, with a 30-day free trial and no credit card required. LiveAgent ranks #3 of 9 CX agents in G2's AI Agent Evaluation, with 195 of 230 points. It is made by Quality Unit, founded in 2004. AI in every plan Every plan has the same AI features; plans differ in how many AI agents you can run (1, 5, 50 or unlimited). AI runs on your own account with the provider you choose (OpenAI, Anthropic, Google Gemini or FlowHunt), and the provider bills you directly. LiveAgent adds no per-resolution fees and no token markup. The AI Chatbot currently runs on FlowHunt. • AI Agents that work on and distribute tickets • AI Chatbot for your website • AI Answer Assistant that drafts and improves agent replies • AI ticket summaries • Transcription of live and recorded calls • Built-in MCP server to connect external AI tools such as Claude (Business and Enterprise) One inbox for email, chat, phone and social LiveAgent brings email tickets, live chat, calls and social messages into one shared inbox. Every plan includes email ticketing, live chat, contact forms, a customer portal, a knowledge base and Android and iOS apps. From the Team plan you add a call center (inbound and outbound calls, IVR, queues and call recording, with your own SIP provider), video calls, and Facebook Messenger, WhatsApp, Viber, Telegram and X posts and mentions. Get started without starting over Migration from Zendesk, Freshdesk, Freshservice, Help Scout, Intercom, Jira or Kayako is free where a built-in migration plugin exists, and our support team answers your setup questions by live chat or ticket. No contract, no setup fee, cancel any time. Pay monthly or save up to 21% with annual billing. Your data, your region Choose where your data lives at sign-up: Europe (Frankfurt), the US (Northern Virginia) or Asia (Singapore). 2-step verification is available on every plan, single sign-on (Google, Microsoft, Facebook, Okta) from Team, and an audit log from Business. Connects with your stack Slack, Shopify, GitHub, Google Analytics 4, Salesforce, Pipedrive, Jira, Zapier, Microsoft and Google email accounts, FlowHunt, plus a REST API. Start your 30-day free trial at liveagent.com, no credit card required.

Average Rating: 4.5/5.0

Total Reviews: 1,481

How Do G2 Users Rate LiveAgent?

  • Ease of Use: 8.9/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 10.0/10 (Category avg: 9.0/10)
  • Feedback Collection: 10.0/10 (Category avg: 9.3/10)
  • Feedback Aggregation: 10.0/10 (Category avg: 9.0/10)

Who Is the Company Behind LiveAgent?

  • Seller: QualityUnit
  • Company Website:
  • Year Founded: 2004
  • HQ Location: Bratislava, Slovakia
  • Twitter: @qualityunit
    480 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    61 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Owner
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 68% Small, 29% Medium

What Do G2 Reviewers Say About LiveAgent?

AI-generated summary from verified user reviews

Pros
  • Users find LiveAgent's ease of use exceptional, simplifying communication management and enhancing overall efficiency.
  • Users value the ease of use and feature-richness of LiveAgent, enhancing productivity and customer engagement seamlessly.
  • Users appreciate the centralized customer communication of LiveAgent, enhancing engagement and improving overall customer experience.
  • Users value the ease of use in LiveAgent, enhancing organization and improving customer communication across multiple channels.
  • Users praise LiveAgent for its efficiency, enabling fast ticket routing and centralized customer communication, enhancing productivity.
Cons
  • Users find the learning curve steep, requiring significant training to navigate LiveAgent's powerful features effectively.
  • Users note missing features in LiveAgent, including poor mobile performance and lack of customization options.
  • Users find the user interface not intuitive, leading to disappointment and difficulty in navigation and functionality.
  • Users note a steep learning curve in mastering LiveAgent, requiring substantial training for optimal usage.
  • Users express concerns about integration issues with LiveAgent, specifically regarding email, telephony, and automation with Magento.

What Are Recent G2 Reviews of LiveAgent?

What Are G2 Users Discussing About LiveAgent?

ConnectWise PSA

ConnectWise PSA is the most complete business management platform built specifically for companies that sell, service, and support technology. Designed for Managed Service Providers (MSPs) and IT service organizations, it centralizes operations, strengthens accountability, and improves service delivery by bringing every core workflow into one modern platform. ConnectWise PSA helps MSPs reduce manual effort and streamline operations through adaptive workflows, automated billing, and structured service processes. From ticket management and customer service to sales, project delivery, and business analytics, ConnectWise PSA gives teams the tools they need to work smarter, faster, and with greater consistency. As a unified command center for the business, ConnectWise PSA provides real-time visibility across service, finance, and operations. This holistic approach allows MSPs to eliminate swivel-chair work, reduce errors, and make data-driven decisions that support growth and customer satisfaction. Routine tasks become automated, freeing technicians and leaders to focus on strategic initiatives rather than administrative overhead. Built for small to mid-sized technology firms and MSPs, ConnectWise PSA supports the full lifecycle of managed services. Users rely on it to track and resolve service tickets, automate recurring and one-time invoicing, manage projects, oversee sales activity, and monitor key performance metrics—all from a single platform that scales with the business. Core capabilities include an advanced service desk for efficient ticket routing and resolution, reliable integrations with major accounting platforms, robust quoting and invoicing tools for accelerating cash flow, and comprehensive project management to keep teams aligned. Built-in dashboards and analytics surface trends and insights that help leaders improve performance and operate proactively. Backed by more than 40 years of experience in the technology services industry, ConnectWise stands apart through its global community, deep ecosystem, and continuous innovation. ConnectWise PSA gives MSPs the foundation they need to run and grow their business today while preparing for a future powered by automation and intelligent service delivery.

Average Rating: 4.0/5.0

Total Reviews: 555

How Do G2 Users Rate ConnectWise PSA?

  • Ease of Use: 7.4/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 9.4/10 (Category avg: 9.0/10)
  • Feedback Collection: 9.7/10 (Category avg: 9.3/10)
  • Feedback Aggregation: 9.5/10 (Category avg: 9.0/10)

Who Is the Company Behind ConnectWise PSA?

  • Seller: ConnectWise
  • Company Website:
  • Year Founded: 1982
  • HQ Location: Tampa, FL
  • Twitter: @ConnectWise
    14,926 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    3,401 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: President, Network Engineer
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 66% Small, 28% Medium

What Do G2 Reviewers Say About ConnectWise PSA?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of ConnectWise PSA, finding ticket management and time entry simple and efficient.
  • Users value the seamless integration of ConnectWise PSA, enhancing efficiency across various tools and workflows.
  • Users appreciate the strong integration capabilities of ConnectWise PSA, enabling seamless workflows across multiple tools.
  • Users value the feature richness of ConnectWise PSA, enhancing productivity through comprehensive tools and seamless integrations.
  • Users praise the responsive customer support from ConnectWise PSA, helping them excel in project management efficiently.
Cons
  • Users find the learning curve steep, making initial adaptation and configuration in ConnectWise PSA quite challenging.
  • Users express frustration with poor customer support, highlighting issues with response times and unresolved problems.
  • Users find the complex usability of ConnectWise PSA frustrating, making task completion and configuration tedious and cumbersome.
  • Users note the missing features in ConnectWise PSA, wishing for more shortcuts and a better mobile app experience.
  • Users experience significant performance issues with ConnectWise PSA, including slow responses and accessibility problems with tickets.

What Are Recent G2 Reviews of ConnectWise PSA?

What Are G2 Users Discussing About ConnectWise PSA?

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ServiceNow Customer Service Management

ServiceNow's Customer Service Management (CSM) transforms customer service experiences with AI-powered workflows and AI agents that help you accelerate customer self-service, boost agent productivity, and speed up resolution time. With CSM, your organization can: - Deflect calls and increase satisfaction by enabling customers to self-serve answers and actions via an AI-powered conversational chat. - Increase capacity to handle more cases, extend business hours, and manage routine tasks with AI agents. - Save agents time with AI-generated case histories, case summaries, and suggested resolutions. - Integrate with top CCaaS solutions to unify routing, centralize call and work management, and boost agent efficiency on one AI-powered workspace. - Resolve issues quickly and consistently by automating tasks, uncovering bottlenecks, and improving processes. - Get up and running quickly and maintain a low TCO with continuous innovation in one extensible AI platform. Harness the power of AI, data and workflows to delight customers and deliver on what they want quickly, drive unprecedented agent productivity, and foster a whole new level of customer loyalty.

Average Rating: 4.4/5.0

Total Reviews: 502

How Do G2 Users Rate ServiceNow Customer Service Management?

  • Ease of Use: 8.5/10 (Category avg: 9.1/10)

Who Is the Company Behind ServiceNow Customer Service Management?

  • Seller: ServiceNow
  • Company Website:
  • Year Founded: 2004
  • HQ Location: Santa Clara, CA
  • Twitter: @servicenow
    55,548 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    35,078 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Associate Consultant, Senior Software Engineer
  • Top Industries: Information Technology and Services, Telecommunications
  • Company Size: 45% Large, 27% Medium

What Do G2 Reviewers Say About ServiceNow Customer Service Management?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use in ServiceNow Customer Service Management, streamlining customer interactions through automation and organization.
  • Users value the seamless integration with ITIL processes, enabling efficient workflows and enhanced customer lifecycle management.
  • Users value the efficiency of ServiceNow CSM for significantly speeding up issue resolution through streamlined processes and automation.
  • Users appreciate the smooth workflow of case management in ServiceNow, enhancing efficiency for both agents and customers.
  • Users value the automation capabilities of ServiceNow, enhancing efficiency in case management and improving customer satisfaction.
Cons
  • Users find the learning curve complicated, needing time to adapt to ServiceNow's customer onboarding and customizations.
  • Users find the steep learning curve of ServiceNow CSM challenging, especially without proper onboarding and training.
  • Users find the limited customization in ServiceNow Customer Service Management impacts tracking and communication effectiveness.
  • Users find the complexity of ServiceNow Customer Service Management challenging, especially with its high configurability and steep learning curve.
  • Users highlight the need for interface improvements and better customization for enhanced customer self-service and branding.

What Are Recent G2 Reviews of ServiceNow Customer Service Management?

What Are G2 Users Discussing About ServiceNow Customer Service Management?

Sogolytics

Sogolytics is an experience management platform designed to help organizations enhance customer experience, boost employee engagement, and generate actionable insights through its robust survey software. This comprehensive solution caters to businesses of all sizes, providing tools that streamline the process of gathering feedback and analyzing data to drive informed decision-making. The platform is particularly beneficial for organizations looking to understand their customers and employees better. With SogoCX, businesses can focus on improving customer interactions and satisfaction, while SogoEX helps foster a more engaged and motivated workforce. Sogolytics stands out in the experience management category by offering a versatile suite of features that adapt to various use cases, from customer satisfaction surveys to employee engagement assessments. This adaptability makes it suitable for diverse industries, including retail, healthcare, education, and more. Key features of Sogolytics include seamless automation of data collection and analysis, which significantly reduces the time and effort required to gather insights. The user-friendly interface allows users to navigate the platform effortlessly, making it accessible even for those with limited technical expertise. Additionally, the powerful reporting engine transforms raw data into visually appealing and easily interpretable reports, enabling organizations to quickly identify trends and areas for improvement. Another notable aspect of Sogolytics is its integration capabilities with popular CRM systems and other business tools, ensuring that organizations can leverage their existing technology stack effectively. The platform prioritizes data security, adhering to the highest industry standards to protect sensitive information. Automated feedback collection through APIs further enhances the user experience, allowing organizations to gather real-time insights without manual intervention. Sogolytics also emphasizes customer support, offering 24/7 assistance via phone, email, and chat. This commitment to service ensures that users can resolve issues promptly and maximize the platform's potential. By providing a comprehensive and secure experience management solution, Sogolytics empowers organizations to make data-driven decisions that enhance both customer and employee experiences.

Average Rating: 4.6/5.0

Total Reviews: 87

How Do G2 Users Rate Sogolytics?

  • Ease of Use: 8.6/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 9.0/10 (Category avg: 9.0/10)
  • Feedback Collection: 9.6/10 (Category avg: 9.3/10)
  • Feedback Aggregation: 9.1/10 (Category avg: 9.0/10)

Who Is the Company Behind Sogolytics?

  • Seller: Sogolytics
  • Company Website:
  • Year Founded: 2013
  • HQ Location: Herndon, VA
  • Twitter: @Sogolytics
    8,657 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    121 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Non-Profit Organization Management, Education Management
  • Company Size: 50% Small, 26% Medium

What Do G2 Reviewers Say About Sogolytics?

AI-generated summary from verified user reviews

Pros
  • Users commend Sogolytics for its excellent customer support, making the platform accessible even for amateurs.
  • Users rave about the ease of use of Sogolytics, enabling effortless survey creation and participant feedback collection.
  • Users appreciate the balance between ease of use and powerful measuring tools provided by Sogolytics for feedback collection.
  • Users appreciate the effective feedback management of Sogolytics, facilitating meaningful insights and easy survey creation.
  • Users value the helpful support from Sogolytics, enhancing their experience and aiding in effective data collection.
Cons
  • Users find the report saving functionality confusing, complicating their ability to work efficiently with saved reports and filters.
  • Users find the inadequate filtering functionality confusing, complicating the process of saving and managing reports efficiently.
  • Users find Sogolytics to be not intuitive, requiring staff assistance to navigate effectively.
  • Users find the survey issues challenging, especially regarding report saving and navigating saved filters.

What Are Recent G2 Reviews of Sogolytics?

What Are G2 Users Discussing About Sogolytics?

UserVoice

UserVoice is a customer feedback management solution designed to help teams effectively gather, analyze, and act on user insights. This platform streamlines the process of collecting feedback from customers, making it easier for product teams to prioritize features and improvements based on real user needs. By centralizing feedback, UserVoice enables organizations to transform scattered input into actionable data, ensuring that product development aligns closely with customer expectations. Targeted primarily at product managers, UX designers, and customer success teams, UserVoice caters to organizations of various sizes that are looking to enhance their product offerings. The platform is particularly beneficial for teams that struggle with limited resources and face challenges in managing customer feedback across multiple channels. By providing a structured approach to feedback collection, UserVoice empowers teams to identify pain points and prioritize solutions that resonate with their user base. Key features of UserVoice include customizable feedback forms, robust analytics tools, and seamless integration with existing workflows. The customizable feedback forms allow users to solicit specific input from customers, ensuring that the feedback collected is relevant and targeted. The analytics tools provide insights into trends and common pain points, enabling teams to make data-driven decisions about product enhancements. Additionally, UserVoice's integration capabilities allow organizations to connect the platform with other tools they use, creating a cohesive feedback ecosystem. The benefits of using UserVoice extend beyond just gathering feedback. By implementing a low-effort feedback program, teams can foster a culture of collaboration and transparency, earning the trust of their customers. This trust is crucial for building long-term relationships and ensuring that product releases meet user expectations. Furthermore, by placing users at the center of the product development process, organizations can avoid the pitfalls of developing features that do not resonate with their audience, ultimately leading to more successful product outcomes. UserVoice stands out in its category by not only simplifying the feedback collection process but also by providing actionable insights that drive product strategy. By focusing on the voice of the customer, UserVoice helps teams prioritize their roadmaps with confidence, ensuring that every product decision is informed by real user data. This approach not only enhances product relevance but also cultivates a loyal customer base that feels heard and valued.

Average Rating: 4.5/5.0

Total Reviews: 232

How Do G2 Users Rate UserVoice?

  • Ease of Use: 8.8/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 8.3/10 (Category avg: 9.0/10)
  • Feedback Collection: 9.0/10 (Category avg: 9.3/10)
  • Feedback Aggregation: 8.5/10 (Category avg: 9.0/10)

Who Is the Company Behind UserVoice?

  • Seller: UserVoice
  • Year Founded: 2008
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    30 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager, Product Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 63% Medium, 28% Large

What Do G2 Reviewers Say About UserVoice?

AI-generated summary from verified user reviews

Pros
  • Users find feedback management in UserVoice exceptional, enabling tailored solutions that enhance customer satisfaction and loyalty.
  • Users value the ease of use of UserVoice, noting its intuitive interface and seamless navigation for all users.
  • Users value the powerful features of UserVoice for effectively capturing and managing customer feedback to enhance satisfaction.
  • Users commend the helpful and supportive customer support of UserVoice, enhancing their overall experience and satisfaction.
  • Users value the robust features of UserVoice for effectively managing customer feedback and enhancing satisfaction.
Cons
  • Users find a lack of features in UserVoice, especially regarding integration, reporting, and customization options.
  • Users find the complex usability of UserVoice challenging, requiring significant understanding to effectively gather feedback.
  • Users find UserVoice to be expensive, particularly for smaller organizations facing high costs without significant discounts.
  • Users are frustrated with duplicate feedback issues in UserVoice that distort insights and hinder effective idea tracking.
  • Users find the learning curve steep for new users due to the system's complexity and required understanding.

What Are Recent G2 Reviews of UserVoice?

What Are G2 Users Discussing About UserVoice?

Heap by Contentsquare

Heap by Contentsquare is a Product Analytics platform that automatically captures every user interaction on your website or app — no manual event tagging, no developer dependency, no data gaps. Founded in Silicon Valley in 2013, Heap was acquired by Contentsquare in 2023 and is now fully integrated as Contentsquare's Product Analytics capability. With Heap by Contentsquare, product, data, and marketing teams can instantly answer questions like: - Where are users dropping off in a funnel? - Which features are actually being adopted — and which are being ignored? - What drives retention and long-term loyalty across devices and sessions? - What's the user journey from first visit to conversion? What makes it different: Autocapture — every click, tap, and interaction is recorded automatically from day one, with no pre-planned instrumentation needed Funnels, paths, retention & segmentation — the full product analytics toolkit, out of the box Website icon Session replay — jump from a data point directly to a recording to see the "why" behind the numbers Sense AI — ask questions in plain language, get proactive insights, and auto-quantified impact Connected to the full Contentsquare platform — combine Product Analytics with DXA heatmaps, error monitoring, and Voice of Customer (Hotjar surveys) for a 360° view of the customer experience Data Connect — sync your autocaptured data directly into Snowflake, BigQuery, or Redshift Website icon Whether you're optimizing onboarding, validating a new feature launch, or understanding what keeps users coming back, Heap by Contentsquare gives you a complete and retroactive picture of user behavior — so your team spends less time hunting for data and more time acting on it.

Average Rating: 4.4/5.0

Total Reviews: 1,074

How Do G2 Users Rate Heap by Contentsquare?

  • Ease of Use: 8.1/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 8.7/10 (Category avg: 9.0/10)
  • Feedback Collection: 9.0/10 (Category avg: 9.3/10)
  • Feedback Aggregation: 9.1/10 (Category avg: 9.0/10)

Who Is the Company Behind Heap by Contentsquare?

  • Seller: Contentsquare
  • Year Founded: 2012
  • HQ Location: Paris
  • Twitter: @Contentsquare
    6,548 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,688 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Product Manager, Software Engineer
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 54% Medium, 35% Small

What Do G2 Reviewers Say About Heap by Contentsquare?

AI-generated summary from verified user reviews

Pros
  • Users find Heap by Contentsquare to be incredibly easy to use, requiring minimal configuration and no learning curve.
  • Users appreciate the auto capture feature of Heap, simplifying tracking and saving time on user behavior analysis.
  • Users appreciate Heap's automation of event tracking, saving time and simplifying user behavior analysis without extensive engineering support.
  • Users appreciate Heap's efficiency, as it simplifies tracking and saves significant time for teams.
  • Users appreciate the intuitive UI of Heap, enabling effortless event tracking without coding or engineering assistance.
Cons
  • Users experience data inaccuracy with Heap, leading to discrepancies compared to Google Analytics and overwhelming data collection.
  • Users struggle with data management issues due to discrepancies and overwhelming amounts of data in Heap.
  • Users experience slow performance with Heap by Contentsquare, often citing delays and lags during data analysis.
  • Users find the complex features of Heap challenging, especially with a steep learning curve and inconsistent support.
  • Users find the overwhelming amount of data from Heap difficult to sift through for valuable insights.

What Are Recent G2 Reviews of Heap by Contentsquare?

What Are G2 Users Discussing About Heap by Contentsquare?

Nicereply

Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS surveys from Nicereply to increase the volume of insights you receive. Set up once, collect forever. Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot, and Buffer to measure and improve the quality of their customer experience. - Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES) per agent, team, country, product line or company-wide - Use Post-resolution email surveys to survey your customers automatically after you resolve a ticket, conversation, chat, deal, etc. Once set, you don’t have to do a thing. - Use In-signature surveys to ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail. - Use survey link URLs & turn any customer touchpoint into an opportunity to gather feedback about the brand and customer experience. - Get real-time feedback on your website's user experience. Nicereply's website pop-up surveys can help you convert more customers by improving your website & software's usability - Increase your survey response rates by 200% by combining in-signature surveys and post-resolution email surveys without sending more emails. - Integrate Nicereply with your CRM system. Nicereply integrates with all the popular solutions like Zendesk, Front, LiveAgent, Freshdesk, Pipedrive, Helpscout, and more. - See your data in your CRM software and set automation based on the scores & feedback. - Fully customize your surveys in terms of branding, visuals, survey questions, rating scales, and metrics. - See all your CSAT, CES, and NPS data in a clean, easy-to-navigate dashboard. - Recognize your best agents with leaderboards and drill-downs stats per team and agent. - Stay on top of customer experience with regular reports and notifications delivered directly to an email inbox, or slack / MS teams channel. - Measure the performance of your automated emails. You can see how many automated surveys were sent, opened, and answered. - There are no complicated plan tiers or gating. You can use any integration with any Nicereply plan.

Average Rating: 4.5/5.0

Total Reviews: 423

How Do G2 Users Rate Nicereply?

  • Ease of Use: 9.4/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 8.3/10 (Category avg: 9.0/10)
  • Feedback Collection: 8.7/10 (Category avg: 9.3/10)
  • Feedback Aggregation: 8.6/10 (Category avg: 9.0/10)

Who Is the Company Behind Nicereply?

Who Uses This Product?

  • Who Uses This: Customer Support Agent, Customer Support Specialist
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 60% Medium, 32% Small

What Are Recent G2 Reviews of Nicereply?

What Are G2 Users Discussing About Nicereply?

Listen360

Listen360 is a powerful, NPS-based customer engagement and local marketing platform for businesses that understand customer feedback is key to creating loyalty, making smart decisions and growing their operation. Listen360 enables businesses to engage customers, take necessary action to improve deficiencies, and transform delighted customers into brand advocates via social media, online review sites, and seller ratings. We help businesses around the world build better customer relationships.

Average Rating: 4.5/5.0

Total Reviews: 44

How Do G2 Users Rate Listen360?

  • Ease of Use: 9.4/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 9.1/10 (Category avg: 9.0/10)
  • Feedback Collection: 9.3/10 (Category avg: 9.3/10)
  • Feedback Aggregation: 9.0/10 (Category avg: 9.0/10)

Who Is the Company Behind Listen360?

  • Seller: EverCommerce
  • Year Founded: 2016
  • HQ Location: Denver, US
  • LinkedIn® Page: www.linkedin.com
    1,613 employees on LinkedIn®
  • Ownership: NASDAQ: EVCM

Who Uses This Product?

  • Top Industries: Health, Wellness and Fitness, Consumer Services
  • Company Size: 46% Medium, 39% Small

What Do G2 Reviewers Say About Listen360?

AI-generated summary from verified user reviews

Pros
  • Users value the excellent customer support of Listen360, emphasizing its effective focus on NPS scores and data filters.
  • Users value the great data filters in Listen360, enabling effective focus on customer NPS scores.
  • Users value the efficient customer NPS tracking and effective data filtering capabilities of Listen360.

What Are Recent G2 Reviews of Listen360?

What Are G2 Users Discussing About Listen360?

Pulse

Pulse is the world’s leading AI-native Feedback Intelligence Platform built for modern enterprises. In today’s digital-first world, customer feedback is scattered across endless channels — from support tickets, CRM notes, app store reviews, call transcripts, Slack channels, and social media chatter to D2C aggregator platforms. For product, customer success, and operations teams, this creates an overwhelming challenge: how to unify, prioritise, and act on fragmented signals at scale. Pulse solves this by transforming unstructured customer feedback into structured, revenue-driving intelligence. Powered by Agentic AI, the platform consolidates all feedback sources into a single source of truth, enriches them with business context (revenue, churn risk, NRR, CSAT, LTV, repeat orders), and drives AI-led workflows that help enterprises make smarter, faster, and more transparent decisions. For product teams, Pulse acts as a co-pilot for prioritisation and roadmap planning. It surfaces the most critical customer requests, links them to business outcomes, and even generates PRD drafts and roadmap hierarchies — helping teams move from feedback to execution seamlessly. For customer success teams, Pulse provides real-time alerts on at-risk accounts, churn signals, and recurring hotspots, enabling proactive resolution before revenue impact occurs. Instead of sifting through thousands of support tickets or NPS surveys, CS leaders gain instant clarity on the issues that matter most. For business operations teams in digital-native enterprises (e-commerce, fintech, food delivery, travel), Pulse helps uncover operational gaps like payment failures, onboarding bottlenecks, or logistics breakdowns by analyzing inputs from support desks, app reviews, loyalty programs, and call centers. These insights drive measurable improvements in efficiency, compliance, and customer satisfaction. Unlike traditional product analytics tools or CX-only solutions, Pulse is purpose-built as a cross-functional intelligence layer. It doesn’t just analyze feedback — it closes the loop with traceable workflows, collaboration features, and audit trails that ensure alignment across product, CX, marketing, operations, and leadership teams. Pulse is more than a tool — it’s a movement toward data-backed, customer-obsessed decision-making. As enterprises adopt AI across engineering and operations, Pulse ensures that customer feedback doesn’t remain the bottleneck. Instead, it becomes the fuel for building products customers love, delivering proactive experiences, and driving sustainable business growth.

Average Rating: 4.6/5.0

Total Reviews: 21

How Do G2 Users Rate Pulse?

  • Ease of Use: 8.0/10 (Category avg: 9.1/10)
  • Feedback Collection: 10.0/10 (Category avg: 9.3/10)
  • Feedback Aggregation: 10.0/10 (Category avg: 9.0/10)

Who Is the Company Behind Pulse?

Who Uses This Product?

  • Who Uses This: Product Manager
  • Top Industries: Computer Software, Construction
  • Company Size: 76% Medium, 10% Large

What Do G2 Reviewers Say About Pulse?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of insights generation with Pulse, consolidating feedback and revealing key patterns effortlessly.
  • Users value the automation capabilities of Pulse, significantly reducing manual effort and streamlining workflow efficiency.
  • Users praise Pulse for its holistic customer insights, streamlining feedback and enhancing decision-making effortlessly.
  • Users highlight the efficiency of Pulse, streamlining insights and significantly reducing time spent on analysis and decision-making.
  • Users value the exceptional customer support of Pulse, enhancing efficiency in building customer experience programs.
Cons
  • Users find the cluttered interface of Pulse can be overwhelming, making navigation and insights difficult to manage.
  • Users report that integration issues occasionally hinder the efficiency of using Pulse with other tools.
  • Users find the limited tools of Pulse hinder immediate productivity and smooth onboarding experiences.

What Are Recent G2 Reviews of Pulse?

Outgrow

Outgrow allows you to better acquire, qualify and engage leads by making it easy to build personalized quizzes, calculators, assessments, contests, forms/surveys, recommendations, polls & chatbots. No developers or designers required! Outgrow has a host of design templates which are fully optimized for mobile, desktop, and tablet, and are easily embeddable into your advertising, websites, mobile apps, social media, SMS and email communication. In addition, there are over 1000 pre-made content pieces and funnels that are optimized to improve conversion so you can change the questions, make a few tweaks so it's consistent with your brand and have your own interactive content ready in minutes.

Average Rating: 4.7/5.0

Total Reviews: 319

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How Do G2 Users Rate Outgrow?

  • Ease of Use: 9.3/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 9.7/10 (Category avg: 9.0/10)
  • Feedback Collection: 9.1/10 (Category avg: 9.3/10)
  • Feedback Aggregation: 9.8/10 (Category avg: 9.0/10)

Who Is the Company Behind Outgrow?

  • Seller: Outgrow
  • Company Website:
  • Year Founded: 2012
  • HQ Location: New York, NY
  • Twitter: @OutgrowCo
    3,719 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    48 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Founder, CEO
  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 79% Small, 17% Medium

What Do G2 Reviewers Say About Outgrow?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of Outgrow, appreciating its intuitive design and quick setup for effective solutions.
  • Users commend the exceptional customer support of Outgrow, highlighting their responsiveness and helpfulness throughout the experience.
  • Users value Outgrow's comprehensive tools for quizzes and calculators, enhancing lead generation and user engagement effectively.
  • Users find Outgrow to be quick and easy to use, facilitating fast implementation and effective lead generation.
  • Users appreciate the easy setup of Outgrow, allowing for quick implementation and immediate engagement with customers.
Cons
  • Users find the learning curve of Outgrow challenging, particularly with navigation and various quiz types for new users.
  • Users find limited features in Outgrow, with basic designs and lacking advanced options for effective lead generation.
  • Users find the missing features in Outgrow's basic plan limit their functionality and customization options.
  • Users find the pricing of Outgrow to be expensive, making it hard to justify its value for low usage.
  • Users find limited customization options in Outgrow, leading to extra costs and basic-looking outputs.

What Are Recent G2 Reviews of Outgrow?

Usersnap

Usersnap turns every piece of user feedback into one connected loop for evidence-led product planning. Cross-functional product teams rely on Usersnap to gain clarity on problems and make impactful decisions, faster. Companies like Red Hat, Erste Bank, LEGO, and Harvard University partner with Usersnap to power enterprise growth and operations. Your scalable workflow: capture, connect, understand, act, and engage. Key features: 🔌 MCP Server: Query your centralized Usersnap insights in natural language, right from the AI tools your team already works in. Reference with quantitative data sources like Mixpanel, and write findings straight back to the Opportunity Board. 📡 Channels: Ingest feedback in from wherever your customer conversations already happen, with AI extraction that turns CS tickets and sales calls into structured, actionable product insights. 🧠 Sentiment Sensor: AI-powered analysis that triages and classifies feedback by topic and sentiment, surfacing trends and emerging problems as they form. Get root-cause context and actionable hypotheses so you can focus on the right solutions. 📋 Opportunity Board: Turn signals into scored, prioritized opportunities your whole team can rally around. Share with stakeholders so everyone stays aligned on what you're working on and why. 📣 Announcements & Changelog: Reach users right where they already pay attention, at scale. Engage the right segments and close the loop to build lasting trust.

Average Rating: 4.5/5.0

Total Reviews: 90

How Do G2 Users Rate Usersnap?

  • Ease of Use: 9.6/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 9.1/10 (Category avg: 9.0/10)
  • Feedback Collection: 9.7/10 (Category avg: 9.3/10)
  • Feedback Aggregation: 9.4/10 (Category avg: 9.0/10)

Who Is the Company Behind Usersnap?

  • Seller: Usersnap
  • Company Website:
  • Year Founded: 2013
  • HQ Location: Perg, Austria
  • Twitter: @usersnap
    2,811 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    16 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 66% Small, 30% Medium

What Do G2 Reviewers Say About Usersnap?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Usersnap, enjoying its seamless integration and quick feedback sharing.
  • Users appreciate the user-friendly integrations with popular tools like Jira, enhancing feedback processes efficiently.
  • Users appreciate the automation features of Usersnap, simplifying feedback collection and integration with existing tools.
  • Users love the easy integrations of Usersnap, enhancing feedback management with popular tools like Jira.
  • Users appreciate the ease of capturing feedback with Usersnap, benefiting from its seamless integration and responsive interface.
Cons
  • Users find the pricing for Usersnap to be expensive, especially for small companies needing advanced features.
  • Users face missing features in Usersnap, making it difficult to submit tickets effectively and efficiently.
  • Users find the cluttered interface of Usersnap's dashboard discouraging and unorganized, impacting usability negatively.
  • Users face custom fields issues with missing categories, complicating ticket submissions for new clients.
  • Users experience a disorganized dashboard that hampers usability and is further frustrated by high subscription costs.

What Are Recent G2 Reviews of Usersnap?

What Are G2 Users Discussing About Usersnap?

WEVO

WEVO is a UX research platform that uncovers insights with significantly less effort than typical tools. Research, product and marketing teams get synthesized quantitative and qualitative insights, scores and benchmarks with less than 30 minutes of effort. WEVO’s statistically significant feedback de-risks their decision-making, delivering the confidence to build valuable customer experiences.

Average Rating: 4.7/5.0

Total Reviews: 70

How Do G2 Users Rate WEVO?

  • Ease of Use: 9.3/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 8.3/10 (Category avg: 9.0/10)
  • Feedback Collection: 10.0/10 (Category avg: 9.3/10)
  • Feedback Aggregation: 10.0/10 (Category avg: 9.0/10)

Who Is the Company Behind WEVO?

  • Seller: WEVO
  • Year Founded: 2017
  • HQ Location: Boston, Massachusetts
  • Twitter: @Wevoconversion
    1,010 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    37 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Higher Education
  • Company Size: 46% Medium, 27% Large

What Are Recent G2 Reviews of WEVO?

What Are G2 Users Discussing About WEVO?

Mouseflow

Behavioral Analytics for UX Friction & CRO (with MCP server and built-in AI insights) Mouseflow is the intuitive and affordable behavioral analytics platform that cuts the fluff to reveal the truth behind user behavior. We empower businesses with data-driven behavioral analytics, helping brands like eCommerce, SaaS, and enterprise brands understand why visitors are struggling, turning complex data into actionable insights that drive revenue and growth. Since essential tools like heatmaps and friction detection come out-of-the-box, you don't need an engineering degree to get quick value. How Mouseflow Helps You Optimize Faster: We’re here to toughen up your website – and your bottom line. • Mouseflow AI offers three ways to turn behavioral data into action: get a prioritized weekly roundup with Mina Insights, investigate questions with Ask Mina AI, and bring your data into your AI tools with Mouseflow MCP. • Automated UX Friction Detection Detect and fix conversion killers automatically with +7 friction events and our Friction Score—focus on changes that truly matter. • Affordable User Journey Mapping Analyze effortlessly how users move from, to, and between any page. Stop struggling to track user paths; we help you give them a shortcut to checkout. • Session Replays that Listen Watch user journeys unfold with session replays to see the truth behind clicks and turn data into powerful solutions. • Heatmaps Built for Scale Get 7 types of heatmaps, generated automatically for every page. This visibility is provided right out-of-the-box. • Conversion Funnels, Forms, & Analytics Pinpoint exact drop-off points using funnels and form analytics to increase conversions. • Real-Time Feedback Campaigns Understand visitor intent by asking the right questions at the right time. • Advanced Filtering, Segmentation, and Customization Advanced filtering and segmentation is available in every plan, supporting your experimentation roadmaps with the precision you need. Mouseflow is trusted by 210,000+ teams to analyze millions of visitor sessions, unlocking the fastest path to growth. We believe in making analytics approachable and fun, packed with “aha” moments. Uncover the truth behind your user experience today with our Essentials, Advanced, or Premium plans.

Average Rating: 4.6/5.0

Total Reviews: 692

How Do G2 Users Rate Mouseflow?

  • Ease of Use: 8.8/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 7.6/10 (Category avg: 9.0/10)
  • Feedback Collection: 8.0/10 (Category avg: 9.3/10)
  • Feedback Aggregation: 7.9/10 (Category avg: 9.0/10)

Who Is the Company Behind Mouseflow?

  • Seller: Mouseflow
  • Company Website:
  • Year Founded: 2010
  • HQ Location: Copenhagen, Denmark
  • Twitter: @mouseflow
    1,736 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    56 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Owner
  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 68% Small, 23% Medium

What Do G2 Reviewers Say About Mouseflow?

AI-generated summary from verified user reviews

Pros
  • Users find Mouseflow's ease of use invaluable for gaining quick insights and enhancing marketing strategies.
  • Users value the clear insights from heatmaps and session replays, enhancing engagement and improving marketing strategies.
  • Users love the insightful heatmaps that enhance understanding of user behavior, helping improve site engagement and conversions.
  • Users praise Mouseflow for its session replay feature, allowing comprehensive tracking of customer journeys and user behavior.
  • Users find the easy setup of Mouseflow enables efficient tracking and enhances data collection for optimizing their websites.
Cons
  • Users find the missing features in Mouseflow hinder its usability, especially with outdated plugins and limited options.
  • Users note the outdated plugin and improvements needed in heat maps and survey language options.
  • Users find Mouseflow to be expensive, particularly for small businesses with tight budgets and limited usage.
  • Users experience data inaccuracies with Mouseflow, as loading times are slow and interactions often misrepresent actual behavior.
  • Users report filtering issues in Mouseflow, making it challenging to locate relevant session recordings efficiently.

What Are Recent G2 Reviews of Mouseflow?

What Are G2 Users Discussing About Mouseflow?

Verint Voice of the Customer

Verint® Voice of the Customer™ (formerly known as Experience Management™) empowers CX Leaders to optimize customer experiences in real-time. With Verint Voice of the Customer, companies can listen everywhere, act immediately, and analyze deeper than with any other experience management solution in the marketplace. Verint offers prescriptive VoC solutions across Web and Mobile, Enterprise-wide, and Location-Based experiences. As part of the Verint Platform, Verint Voice of the Customer allows CX leaders to close the Engagement Capacity Gap™ between customer expectations and budget or resources by: Deriving insights from data and AI Connecting organizational silos Leveraging CX orchestration and automation Examples of customer successes include: - Increasing NPS by 17 points - Realizing a 72% increase in BOPIS (buy online pickup in store) orders month-over-month - Cross-functional view of customer interactions enabling continuous CX improvements - Unlock the power of a unified customer experience! Contact us today. Verint wholly owns OpinionLab and ForeSee, both of which are now fully integrated parts of Verint Voice of the Customer (formerly known as Experience Management).

Average Rating: 4.2/5.0

Total Reviews: 49

How Do G2 Users Rate Verint Voice of the Customer?

  • Ease of Use: 8.3/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 9.2/10 (Category avg: 9.0/10)
  • Feedback Collection: 8.6/10 (Category avg: 9.3/10)
  • Feedback Aggregation: 7.9/10 (Category avg: 9.0/10)

Who Is the Company Behind Verint Voice of the Customer?

  • Seller: Verint
  • Year Founded: 1994
  • HQ Location: Melville, New York
  • Twitter: @Verint
    7,739 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4,316 employees on LinkedIn®
  • Ownership: Thoma Bravo

Who Uses This Product?

  • Top Industries: Computer Software, Retail
  • Company Size: 44% Large, 34% Medium

What Are Recent G2 Reviews of Verint Voice of the Customer?

What Are G2 Users Discussing About Verint Voice of the Customer?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated