# Best Enterprise Feedback Management Software for Medium-Sized Businesses - Page 2

## How Many Enterprise Feedback Management Software Products Does G2 Track?

**Total Products under this Category:** 277

### Category Stats (Aug 2026)

- **Average Rating:** 4.5/5 (↓0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Recollective (+0.69%) - Among all products in this category, Recollective recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Enterprise Feedback Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 24,900+ Authentic Reviews
- 277+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Enterprise Feedback Management Software
 ![G2 Grid® for Enterprise Feedback Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/enterprise-feedback-management/grids.png?focus%5B%5D=5494&focus%5B%5D=57328&focus%5B%5D=15310&focus%5B%5D=73862&focus%5B%5D=19287&focus%5B%5D=25583&focus%5B%5D=61042&focus%5B%5D=8363)

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), HubSpot Service Hub, AskNicely, ReputationStacker, Delighted, Kapture CX, Simplesat, and UserTesting.

Underlying data: [Grid® JSON](https://www.g2.com/categories/enterprise-feedback-management/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=hubspot-service-hub&focus%5B%5D=asknicely&focus%5B%5D=reputationstacker&focus%5B%5D=delighted&focus%5B%5D=kapture-cx&focus%5B%5D=simplesat&focus%5B%5D=usertesting&segment=mid-market)

**Sponsored**

### Adobe Experience Manager

Adobe Experience Manager (AEM) is an agentic content system built for the agentic era, when brands must be discovered, cited, and trusted across human visitors and AI agents simultaneously. Unlike headless-only content management systems that solve for content availability (storing content and delivering it via API), AEM is architected for brand visibility: ensuring content performs once it reaches every surface, from web and mobile to LLMs and emerging agentic channels. What Adobe Experience Manager Is Experience Manager combines structured content management, digital asset management, agentic workflows, enterprise governance, and edge delivery in a single, natively integrated platform. Most enterprises already use AEM as a headless system of record powering mobile apps, multi-site experiences, and connected channels, while also gaining the presentation, delivery, and optimization layers that headless-only systems require customers to build or buy separately. Agentic CMS: The Foundation for AI Discovery AEM is designed as an agentic content management system. Structured, governed, fast content is what AI systems surface, cite, and trust. AEM's agent capabilities — including the Brand Experience Agent, Brand Governance Agent, and Content Advisor Agent — bring intelligence and automation across the content lifecycle: accelerating creation and migration, enforcing brand and compliance governance, and continuously optimizing experiences for both human and agentic traffic. Key Capabilities Experience Manager Sites: A modern decoupled architecture for creating and delivering personalized web and app experiences at scale, serving both headless (Content Fragments via GraphQL/REST) and full experience delivery needs. Experience Manager Assets: A digital asset management system to govern and activate assets, with native AI trained on a brand's data, voice, and creative DNA across regions and geographies. Experience Manager Forms: End-to-end digital enrollment integrated with back-end systems of record. AEM Sites Optimizer: Continuous optimization of performance, SEO, and discoverability (requires AEM Sites). LLM Optimizer: Purpose-built visibility into agentic traffic using real CDN signals, with brand-aware recommendations to improve how content is surfaced and cited by AI systems. Edge Delivery Services: Sub-second content delivery with personalization applied at the edge, built for agentic workflows where content is assembled and served in milliseconds. Experience Manager Guides and Learning Manager: Scalable component content management for documentation, knowledge, and support content, and an integrated learning management system. Differentiators Content + decisioning in one event loop: AEM integrates with Adobe Journey Optimizer and Real-Time CDP, making content decisions on unified customer profiles that draw on behavioral, transactional, and engagement signals, not on CRM records alone. Generative creation in the workflow: Adobe Firefly and generative content capabilities are embedded inside AEM's authoring environment as native capabilities, not adjacent integrations. Enterprise governance at scale: Multi-site, multi-brand, multi-language support with role-based access control, workflow approvals, and audit trails built in. Proven Results Brands using Adobe's optimization capabilities have seen measurable gains in AI-era visibility, including significant increases in LLM citation rates and AI-referral traffic, alongside improvements in page performance and organic visibility.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=32&secure%5Bchosen_at%5D=2026-08-04T22%3A19%3A17Z&secure%5Bdisplayable_resource_id%5D=260&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=1288&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1288&secure%5Bresource_id%5D=32&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fenterprise-feedback-management%2Fmid-market%3Fpage%3D2&secure%5Btoken%5D=a42923ef3625c894d9ecfeea3a4868a3f981abb5ebbb30697998222d0304c60b&secure%5Burl%5D=https%3A%2F%2Fbusiness.adobe.com%2Fproducts%2Fexperience-manager%2Fassets.html%3Fsdid%3DDZTGZL13%26mv%3Daffiliate&secure%5Burl_type%5D=custom_url)

### [Sogolytics](https://www.g2.com/products/sogolytics/reviews)

Sogolytics is an experience management platform designed to help organizations enhance customer experience, boost employee engagement, and generate actionable insights through its robust survey software. This comprehensive solution caters to businesses of all sizes, providing tools that streamline the process of gathering feedback and analyzing data to drive informed decision-making. The platform is particularly beneficial for organizations looking to understand their customers and employees better. With SogoCX, businesses can focus on improving customer interactions and satisfaction, while SogoEX helps foster a more engaged and motivated workforce. Sogolytics stands out in the experience management category by offering a versatile suite of features that adapt to various use cases, from customer satisfaction surveys to employee engagement assessments. This adaptability makes it suitable for diverse industries, including retail, healthcare, education, and more. Key features of Sogolytics include seamless automation of data collection and analysis, which significantly reduces the time and effort required to gather insights. The user-friendly interface allows users to navigate the platform effortlessly, making it accessible even for those with limited technical expertise. Additionally, the powerful reporting engine transforms raw data into visually appealing and easily interpretable reports, enabling organizations to quickly identify trends and areas for improvement. Another notable aspect of Sogolytics is its integration capabilities with popular CRM systems and other business tools, ensuring that organizations can leverage their existing technology stack effectively. The platform prioritizes data security, adhering to the highest industry standards to protect sensitive information. Automated feedback collection through APIs further enhances the user experience, allowing organizations to gather real-time insights without manual intervention. Sogolytics also emphasizes customer support, offering 24/7 assistance via phone, email, and chat. This commitment to service ensures that users can resolve issues promptly and maximize the platform's potential. By providing a comprehensive and secure experience management solution, Sogolytics empowers organizations to make data-driven decisions that enhance both customer and employee experiences.

**Average Rating:** 4.6/5.0

**Total Reviews:** 87

#### How Do G2 Users Rate Sogolytics?

- **Ease of Use:** 8.6/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 9.2/10 (Category avg: 9.0/10)
- **Feedback Collection:** 9.6/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 9.1/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Sogolytics?

- **Seller:** [Sogolytics](https://www.g2.com/sellers/sogolytics)
- **Company Website:** www.sogolytics.com
- **Year Founded:** 2013
- **HQ Location:** Herndon, VA
- **Twitter:** @Sogolytics  
8,657 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0bd495a49d0aaaf0eaff7ba80a9e2b70ae06fdcc1ef34dd1f50cfb827f49088a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2315708%2F&secure%5Burl_type%5D=linkedin_company_website)  
111 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Non-Profit Organization Management, Education Management
- **Company Size:** 49% Small, 27% Medium

#### What Do G2 Reviewers Say About Sogolytics?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **awesome customer support** from Sogolytics, helping even amateurs navigate the platform effectively.
- Users highlight the **ease of use** of Sogolytics, making survey creation simple and intuitive for everyone.
- Users value Sogolytics for its **ease of use and powerful measuring tools** , making feedback collection simple and effective.
- Users commend Sogolytics for its **powerful feedback management tools** , making participant feedback easy and meaningful.
- Users highlight the **helpful support** from Sogolytics, making it ideal for amateurs navigating the platform.

##### Cons

- Users find the **complex usability** of Sogolytics frustrating, particularly regarding report saving and survey adjustments.
- Users find the **inadequate filtering** of Sogolytics frustrating, complicating the process of saving reports and filters efficiently.
- Users find the software **not super intuitive** , though staff assistance helps improve the overall experience.
- Users find **survey issues** frustrating, particularly with saving functionality and managing prior reports or filters.

#### What Are Recent G2 Reviews of Sogolytics?

**["Effortless Survey Creation with Templates, AI Prompts, and Multilingual Forms"](https://www.g2.com/survey_responses/sogolytics-review-12969235)**

**Rating:** 4.5/5.0 stars

_— Konjengbam M._

[Read full review](https://www.g2.com/survey_responses/sogolytics-review-12969235)

**["Easy Survey Creation with Reports That Are Actually Useful"](https://www.g2.com/survey_responses/sogolytics-review-13080156)**

**Rating:** 4.5/5.0 stars

_— Verified User in Hospital & Health Care_

[Read full review](https://www.g2.com/survey_responses/sogolytics-review-13080156)

#### What Are G2 Users Discussing About Sogolytics?

- [Is SoGo survey free?](https://www.g2.com/discussions/is-sogo-survey-free) - 1 comment
- [Who owns SoGoSurvey?](https://www.g2.com/discussions/who-owns-sogosurvey)
- [What is the features of Zoho survey?](https://www.g2.com/discussions/what-is-the-features-of-zoho-survey)
- [What are the features of Survey Monkey?](https://www.g2.com/discussions/what-are-the-features-of-survey-monkey)

### [Chattermill](https://www.g2.com/products/chattermill/reviews)

Chattermill is the AI-native customer experience intelligence (CXI) platform that unifies fragmented feedback and surfaces what to act on first. Built for the agentic era, it's used by CX, Voice of Customer (VoC), product, support, and insights teams at enterprise brands who need to turn scattered feedback into a clear next move, not another dashboard nobody opens. Chattermill connects to 100+ feedback channels, including surveys, reviews, support tickets, conversations, and social media. It translates and transcribes feedback in 100+ languages, enriches every signal with context (customer ID, channel, location), and classifies each piece of feedback with Lyra, Chattermill's proprietary AI model. Lyra combines aspect-based sentiment analysis, supervised learning, and large language models, so categorization stays consistent even at high volume. Once feedback is organized, teams get metrics tracking for NPS, CSAT, and sentiment, precision insights that point to specific issues and opportunities, AI summaries backed by real customer quotes, impact analysis that shows what's actually moving key metrics, and anomaly detection that flags spikes before they escalate. Reports and dashboards make it easy to share findings and keep every team working from the same picture. Chattermill also connects directly into AI agents through MCP and Skills, so teams can query verified customer intelligence from Claude, ChatGPT, or any MCP-compatible agent without leaving their workflow. Lyra Agent, Chattermill's natively-integrated CX agent, works in the background to surface high-impact insights on its own. Uber, HelloFresh, Booking.com, Tesco, JustEat, and H&M use Chattermill to understand their customers. Uber has 400+ users across CX, product, and operations. HelloFresh used it to launch 7 new brands built around what customers were asking for. Footasylum cut contacts per transaction by 42.8%. Chattermill is SOC 2 Type II and ISO 27001 certified, and compliant with GDPR and CCPA. G2 has recognized Chattermill as a Grid Leader and Momentum Leader in Feedback Analytics.

**Average Rating:** 4.4/5.0

**Total Reviews:** 236

#### How Do G2 Users Rate Chattermill?

- **Ease of Use:** 8.7/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 8.6/10 (Category avg: 9.0/10)
- **Feedback Collection:** 8.8/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 8.7/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Chattermill?

- **Seller:** [Chattermill](https://www.g2.com/sellers/chattermill)
- **Year Founded:** 2015
- **HQ Location:** London
- **Twitter:** @ChattermillAI  
460 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d74c2a4d9f3274c1f06539a6eb989c4d31b2029de64343d6b01930fb2b7d0fd6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9443815%2F&secure%5Burl_type%5D=linkedin_company_website)  
76 employees on LinkedIn®
- **Ownership:** Private

#### Who Uses This Product?

- **Who Uses This:** Senior Product Manager, Product Manager
- **Top Industries:** Retail, Financial Services
- **Company Size:** 48% Medium, 45% Large

#### What Do G2 Reviewers Say About Chattermill?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Chattermill's **ease of use** exceptional, enabling quick access to valuable insights without extensive training.
- Users value the **real-time feedback management** of Chattermill, enhancing their ability to respond swiftly to customer reviews.
- Users value the **clarity of customer insights** from Chattermill, enabling informed decisions and improved service strategies.
- Users value the **actionable insights** generated by Chattermill, which greatly enhance service quality and decision-making.
- Users appreciate the **cleanliness and organization of reviews** in Chattermill, enhancing the analysis of customer feedback.

##### Cons

- Users find **insufficient information** in Chattermill, noting a steep learning curve and a need for better guidance.
- Users find the **interface not intuitive** , making it challenging to access insights and create dashboards efficiently.
- Users note that the **AI limitations** hinder insights and guidance, affecting the overall analytical experience.
- Users experience **inaccuracy** issues with Chattermill's AI, leading to misclassifications and unreliable insights at times.
- Users find the **complex usability** of Chattermill challenging, especially for occasional users and new adopters.

#### What Are Recent G2 Reviews of Chattermill?

**["Chattermill Turns Multilingual Customer Feedback into Actionable Product Insights"](https://www.g2.com/survey_responses/chattermill-review-12772265)**

**Rating:** 4.5/5.0 stars

_— Florent J._

[Read full review](https://www.g2.com/survey_responses/chattermill-review-12772265)

**["Intuitive Feedback Analysis with Room for Deeper Insights"](https://www.g2.com/survey_responses/chattermill-review-10437099)**

**Rating:** 4.0/5.0 stars

_— Thomas Z._

[Read full review](https://www.g2.com/survey_responses/chattermill-review-10437099)

#### What Are G2 Users Discussing About Chattermill?

- [What is Chattermill used for?](https://www.g2.com/discussions/what-is-chattermill-used-for) - 1 comment

### [LiveAgent](https://www.g2.com/products/liveagent/reviews)

LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized interactions that leave a lasting impression. With the fastest chat widget available and a reputation as the #1 rated live chat software for SMBs in 2025, LiveAgent is trusted by industry leaders such as BMW, Yamaha, Huawei, and Oxford University. These companies use LiveAgent to provide top-tier customer service that stands out in a competitive marketplace. Key Features of LiveAgent LiveAgent combines an omnichannel universal inbox, real-time live chat, a built-in call center, and a robust customer service portal to streamline communication. Personalization is at the heart of the software, allowing businesses to enhance interactions through features such as customer segmentation, automation, a built-in CRM, and powerful analytics. Additionally, LiveAgent offers an intuitive customer knowledge base to further improve service efficiency. With access to over 175+ features and 200+ integrations, LiveAgent adapts to your unique business needs and scales as your company grows. Try LiveAgent for Free Start your journey with LiveAgent today with a 1-month free trial—no credit card required. Discover how this advanced tool can transform your customer support operations. 200+ Features Included: • POP3 accounts • Email piping • Forwarding • Departments • Priorities • Statuses • Tags • Rules • Ticket Routing • Canned/Predefined messages • Email templates • Voice integration • Real-time website monitoring and statistics • Chats • Facebook/Twitter/Instagram/Slack integration • Knowledge base • Live Suggestions as you type • Feedback and Contact forms • Agent rating and gamification • Multilingual support • Ticket filters • File sharing and attachments • Chat button templates and much more Exclusive for Startups LiveAgent’s Startup Program offers startups free access to the platform for the first 6 months. After this period, startups can continue enjoying the benefits of LiveAgent at a discounted rate. This program provides a cost-effective way for emerging businesses to leverage world-class customer support tools during their growth phase. Experience the power of LiveAgent and join the ranks of industry-leading companies that prioritize exceptional customer service.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1,481

#### How Do G2 Users Rate LiveAgent?

- **Ease of Use:** 8.9/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 10.0/10 (Category avg: 9.0/10)
- **Feedback Collection:** 10.0/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind LiveAgent?

- **Seller:** [QualityUnit](https://www.g2.com/sellers/qualityunit)
- **Year Founded:** 2004
- **HQ Location:** Bratislava
- **Twitter:** @qualityunit  
480 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c76e1f9a9db14e4a8c578cd573b822265685a6306e4f411e8d9f46c4f8bfb35b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3516632%2F&secure%5Burl_type%5D=linkedin_company_website)  
61 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Owner
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 68% Small, 29% Medium

#### What Do G2 Reviewers Say About LiveAgent?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of LiveAgent, enjoying its intuitive interface and quick support responses.
- Users appreciate the **ease of use and feature-rich capabilities** of LiveAgent, enhancing customer communication and support efficiency.
- Users appreciate the **centralized customer communications** of LiveAgent, enhancing engagements and boosting customer experience significantly.
- Users appreciate the **ease of use** of LiveAgent, benefiting from its efficient ticketing system and centralized communications.
- Users value the **efficiency** of LiveAgent, praising its streamlined ticketing and centralized communication for improved productivity.

##### Cons

- Users find the **learning curve steep** , requiring significant training to utilize LiveAgent effectively and efficiently.
- Users express frustration with **missing features** in LiveAgent, affecting mobile usability and communication flexibility.
- Users find the **user experience not intuitive** , leading to frustration with navigation and feature access.
- Users find that the **steep learning curve** of LiveAgent requires significant training for effective usage over time.
- Users face **integration issues** with LiveAgent, especially with telephony and automation within Magento and WhatsApp.

#### What Are Recent G2 Reviews of LiveAgent?

**["It supports simplified customer access to assistance services across all channels."](https://www.g2.com/survey_responses/liveagent-review-12558141)**

**Rating:** 5.0/5.0 stars

_— Edjelie M._

[Read full review](https://www.g2.com/survey_responses/liveagent-review-12558141)

**["A highly reliable service, saving you money while delivering superior customer support."](https://www.g2.com/survey_responses/liveagent-review-12346553)**

**Rating:** 5.0/5.0 stars

_— Jessica R._

[Read full review](https://www.g2.com/survey_responses/liveagent-review-12346553)

#### What Are G2 Users Discussing About LiveAgent?

- [I'm stuck on setting up automated ticketing in LiveAgent. How can I streamline customer support requests?](https://www.g2.com/discussions/i-m-stuck-on-setting-up-automated-ticketing-in-liveagent-how-can-i-streamline-customer-support-requests)
- [What is LiveAgent used for?](https://www.g2.com/discussions/what-is-liveagent-used-for) - 1 comment

### [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews)

ServiceNow's Customer Service Management (CSM) transforms customer service experiences with AI-powered workflows and AI agents that help you accelerate customer self-service, boost agent productivity, and speed up resolution time. With CSM, your organization can: - Deflect calls and increase satisfaction by enabling customers to self-serve answers and actions via an AI-powered conversational chat. - Increase capacity to handle more cases, extend business hours, and manage routine tasks with AI agents. - Save agents time with AI-generated case histories, case summaries, and suggested resolutions. - Integrate with top CCaaS solutions to unify routing, centralize call and work management, and boost agent efficiency on one AI-powered workspace. - Resolve issues quickly and consistently by automating tasks, uncovering bottlenecks, and improving processes. - Get up and running quickly and maintain a low TCO with continuous innovation in one extensible AI platform. Harness the power of AI, data and workflows to delight customers and deliver on what they want quickly, drive unprecedented agent productivity, and foster a whole new level of customer loyalty.

**Average Rating:** 4.4/5.0

**Total Reviews:** 475

#### How Do G2 Users Rate ServiceNow Customer Service Management?

- **Ease of Use:** 8.5/10 (Category avg: 9.1/10)

#### Who Is the Company Behind ServiceNow Customer Service Management?

- **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow)
- **Company Website:** www.servicenow.com
- **Year Founded:** 2004
- **HQ Location:** Santa Clara, CA
- **Twitter:** @servicenow  
55,548 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8f146dd2da6255ae21db2f89043b268912043fe250660dfee40ba3c0574bb1ba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F29352%2F&secure%5Burl_type%5D=linkedin_company_website)  
35,081 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Associate Consultant, Senior Software Engineer
- **Top Industries:** Information Technology and Services, Telecommunications
- **Company Size:** 46% Large, 28% Medium

#### What Do G2 Reviewers Say About ServiceNow Customer Service Management?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of ServiceNow CSM, benefiting from streamlined automation and centralized workflows.
- Users value the **seamless integration and automation** of ServiceNow CSM, enhancing customer lifecycle and improving issue resolution.
- Users commend the **efficiency** of ServiceNow CSM, streamlining processes and expediting issue resolution significantly.
- Users appreciate the **smooth workflow** of ServiceNow's Case Management features, enhancing efficiency and agent effectiveness.
- Users value the **automation capabilities** of ServiceNow CSM, which significantly enhance issue resolution and team productivity.

##### Cons

- Users find the **learning curve to be complicated** , requiring significant understanding for effective implementation and integration.
- Users find the **steep learning curve** of ServiceNow Customer Service Management challenging, requiring skilled help and thorough training.
- Users feel the **limited customization** restricts adaptability for project tracking and ticket email formatting clarity.
- Users find the **complexity** of ServiceNow Customer Service Management challenging, requiring significant time for setup and understanding.
- Users note a need for **interface improvements** to enhance self-service branding and data model flexibility in ServiceNow.

#### What Are Recent G2 Reviews of ServiceNow Customer Service Management?

**["Facilitate Problem Management with Detailed Ticketing"](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13023317)**

**Rating:** 5.0/5.0 stars

_— David C._

[Read full review](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13023317)

**["ServiceNow CSM: Unified, AI-Powered Omnichannel Platform with Intuitive Case Management"](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13047596)**

**Rating:** 4.0/5.0 stars

_— Shubhangi G._

[Read full review](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13047596)

#### What Are G2 Users Discussing About ServiceNow Customer Service Management?

- [What is ServiceNow Customer Service Management used for?](https://www.g2.com/discussions/what-is-servicenow-customer-service-management-used-for) - 1 comment
- [What does ServiceNow Customer Service Management do?](https://www.g2.com/discussions/what-does-servicenow-customer-service-management-do)
- [What is ServiceNow service management?](https://www.g2.com/discussions/what-is-servicenow-service-management) - 1 comment
- [Is service now a CRM tool?](https://www.g2.com/discussions/is-service-now-a-crm-tool) - 2 comments
- [What is ServiceNow customer service management?](https://www.g2.com/discussions/what-is-servicenow-customer-service-management) - 1 comment

### [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews)

ConnectWise PSA is the most complete business management platform built specifically for companies that sell, service, and support technology. Designed for Managed Service Providers (MSPs) and IT service organizations, it centralizes operations, strengthens accountability, and improves service delivery by bringing every core workflow into one modern platform. ConnectWise PSA helps MSPs reduce manual effort and streamline operations through adaptive workflows, automated billing, and structured service processes. From ticket management and customer service to sales, project delivery, and business analytics, ConnectWise PSA gives teams the tools they need to work smarter, faster, and with greater consistency. As a unified command center for the business, ConnectWise PSA provides real-time visibility across service, finance, and operations. This holistic approach allows MSPs to eliminate swivel-chair work, reduce errors, and make data-driven decisions that support growth and customer satisfaction. Routine tasks become automated, freeing technicians and leaders to focus on strategic initiatives rather than administrative overhead. Built for small to mid-sized technology firms and MSPs, ConnectWise PSA supports the full lifecycle of managed services. Users rely on it to track and resolve service tickets, automate recurring and one-time invoicing, manage projects, oversee sales activity, and monitor key performance metrics—all from a single platform that scales with the business. Core capabilities include an advanced service desk for efficient ticket routing and resolution, reliable integrations with major accounting platforms, robust quoting and invoicing tools for accelerating cash flow, and comprehensive project management to keep teams aligned. Built-in dashboards and analytics surface trends and insights that help leaders improve performance and operate proactively. Backed by more than 40 years of experience in the technology services industry, ConnectWise stands apart through its global community, deep ecosystem, and continuous innovation. ConnectWise PSA gives MSPs the foundation they need to run and grow their business today while preparing for a future powered by automation and intelligent service delivery.

**Average Rating:** 4.0/5.0

**Total Reviews:** 556

#### How Do G2 Users Rate ConnectWise PSA?

- **Ease of Use:** 7.4/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 9.4/10 (Category avg: 9.0/10)
- **Feedback Collection:** 9.7/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 9.5/10 (Category avg: 8.9/10)

#### Who Is the Company Behind ConnectWise PSA?

- **Seller:** [ConnectWise](https://www.g2.com/sellers/connectwise)
- **Company Website:** www.connectwise.com
- **Year Founded:** 1982
- **HQ Location:** Tampa, FL
- **Twitter:** @ConnectWise  
14,926 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=825d5a968a56320f556cad3f9dfc8c57c880640eedc7d064eddf33e0f8d1e867&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F48576%2F&secure%5Burl_type%5D=linkedin_company_website)  
3,388 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** President, Network Engineer
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 66% Small, 28% Medium

#### What Do G2 Reviewers Say About ConnectWise PSA?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **interface easy to use** , appreciating its simplicity and efficiency in managing tasks and tickets.
- Users value the **seamless integration** with third-party software, enhancing customization and ease of use in their workflow.
- Users appreciate the **extensive integrations** of ConnectWise PSA, enhancing automation and workflow across various applications.
- Users appreciate the **rich feature set** of ConnectWise PSA, benefiting from comprehensive tools for management and organization.
- Users appreciate the **responsive customer support** from ConnectWise PSA, enhancing their experience with effective assistance.

##### Cons

- Users find the **learning curve steep** , making initial setup and adaptation to ConnectWise PSA quite challenging.
- Users report **poor customer support** with slow response times and inadequate follow-up on escalated issues.
- Users find **ConnectWise PSA's usability complex** , with a tedious configuration process that hampers effective management and forecasting.
- Users express frustration with **missing features** in ConnectWise PSA, highlighting the need for better sales and documentation tools.
- Users face significant **performance issues** with ConnectWise PSA, impacting workflow and overall satisfaction with the software.

#### What Are Recent G2 Reviews of ConnectWise PSA?

**["Efficient Tool That Simplifies Daily Tasks"](https://www.g2.com/survey_responses/connectwise-psa-review-12026815)**

**Rating:** 5.0/5.0 stars

_— Imran I._

[Read full review](https://www.g2.com/survey_responses/connectwise-psa-review-12026815)

**["Great PSA system is you take the time to set it up according to your needs"](https://www.g2.com/survey_responses/connectwise-psa-review-12892759)**

**Rating:** 4.5/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/connectwise-psa-review-12892759)

#### What Are G2 Users Discussing About ConnectWise PSA?

- [What is SmileBack used for?](https://www.g2.com/discussions/what-is-smileback-used-for)
- [What is BrightGauge used for?](https://www.g2.com/discussions/what-is-brightgauge-used-for)
- [What is BrightGuage used for?](https://www.g2.com/discussions/what-is-brightguage-used-for) - 1 comment
- [How do I disable ConnectWise control?](https://www.g2.com/discussions/connectwise-psa-how-do-i-disable-connectwise-control)
- [How do I download ConnectWise manage client?](https://www.g2.com/discussions/how-do-i-download-connectwise-manage-client)

### [Medallia Agile Research](https://www.g2.com/products/medallia-agile-research/reviews)

Promoter is the most comprehensive customer intelligence & engagement platform built to drive growth and customer retention. We combine constant actionable feedback using a best-practice NPS approach alongside internal customer data from hundreds of sources to provide unparalleled customer insights.

**Average Rating:** 4.3/5.0

**Total Reviews:** 64

#### How Do G2 Users Rate Medallia Agile Research?

- **Ease of Use:** 8.9/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 9.2/10 (Category avg: 9.0/10)
- **Feedback Collection:** 7.9/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 7.9/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Medallia Agile Research?

- **Seller:** [Medallia](https://www.g2.com/sellers/medallia)
- **Year Founded:** 2001
- **HQ Location:** San Francisco, CA
- **Twitter:** @Medallia  
12,225 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c8d80f3d6282d9c0ba5d566f563fb36c86bb89ad7f09e57400dd8a99467e21c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F49697%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,938 employees on LinkedIn®
- **Phone:** 650-321-3000

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 43% Medium, 38% Small

#### What Are Recent G2 Reviews of Medallia Agile Research?

**["Excellent value for money"](https://www.g2.com/survey_responses/medallia-agile-research-review-8739894)**

**Rating:** 5.0/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/medallia-agile-research-review-8739894)

**["Wonderful survey platform to get inputs for better results"](https://www.g2.com/survey_responses/medallia-agile-research-review-8667056)**

**Rating:** 4.5/5.0 stars

_— Vineet A._

[Read full review](https://www.g2.com/survey_responses/medallia-agile-research-review-8667056)

### [Nicereply](https://www.g2.com/products/nicereply/reviews)

Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS surveys from Nicereply to increase the volume of insights you receive. Set up once, collect forever. Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot, and Buffer to measure and improve the quality of their customer experience. - Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES) per agent, team, country, product line or company-wide - Use Post-resolution email surveys to survey your customers automatically after you resolve a ticket, conversation, chat, deal, etc. Once set, you don’t have to do a thing. - Use In-signature surveys to ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail. - Use survey link URLs & turn any customer touchpoint into an opportunity to gather feedback about the brand and customer experience. - Get real-time feedback on your website's user experience. Nicereply's website pop-up surveys can help you convert more customers by improving your website & software's usability - Increase your survey response rates by 200% by combining in-signature surveys and post-resolution email surveys without sending more emails. - Integrate Nicereply with your CRM system. Nicereply integrates with all the popular solutions like Zendesk, Front, LiveAgent, Freshdesk, Pipedrive, Helpscout, and more. - See your data in your CRM software and set automation based on the scores & feedback. - Fully customize your surveys in terms of branding, visuals, survey questions, rating scales, and metrics. - See all your CSAT, CES, and NPS data in a clean, easy-to-navigate dashboard. - Recognize your best agents with leaderboards and drill-downs stats per team and agent. - Stay on top of customer experience with regular reports and notifications delivered directly to an email inbox, or slack / MS teams channel. - Measure the performance of your automated emails. You can see how many automated surveys were sent, opened, and answered. - There are no complicated plan tiers or gating. You can use any integration with any Nicereply plan.

**Average Rating:** 4.5/5.0

**Total Reviews:** 423

#### How Do G2 Users Rate Nicereply?

- **Ease of Use:** 9.4/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 8.3/10 (Category avg: 9.0/10)
- **Feedback Collection:** 8.7/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 8.6/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Nicereply?

- **Seller:** [Nice Reply s.r.o.](https://www.g2.com/sellers/nice-reply-s-r-o)
- **Year Founded:** 2012
- **HQ Location:** Bratislava
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4b038996738020339a3656136fad4d5b11bd33ccb3e54137f1e47d25e194c9fb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1118193%2F&secure%5Burl_type%5D=linkedin_company_website)  
6 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Support Agent, Customer Support Specialist
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 60% Medium, 32% Small

#### What Are Recent G2 Reviews of Nicereply?

**["Great"](https://www.g2.com/survey_responses/nicereply-review-4378207)**

**Rating:** 4.5/5.0 stars

_— Dušan K._

[Read full review](https://www.g2.com/survey_responses/nicereply-review-4378207)

**["Great for CSAT"](https://www.g2.com/survey_responses/nicereply-review-9692698)**

**Rating:** 5.0/5.0 stars

_— Alyssa U._

[Read full review](https://www.g2.com/survey_responses/nicereply-review-9692698)

#### What Are G2 Users Discussing About Nicereply?

- [What is Nicereply used for?](https://www.g2.com/discussions/what-is-nicereply-used-for)

### [UserVoice](https://www.g2.com/fr/products/uservoice/reviews)

UserVoice est une solution de gestion des retours clients conçue pour aider les équipes à recueillir, analyser et exploiter efficacement les insights des utilisateurs. Cette plateforme simplifie le processus de collecte des retours des clients, facilitant ainsi pour les équipes produit la priorisation des fonctionnalités et des améliorations basées sur les besoins réels des utilisateurs. En centralisant les retours, UserVoice permet aux organisations de transformer des contributions éparses en données exploitables, garantissant que le développement de produits s'aligne étroitement sur les attentes des clients. Principalement ciblé sur les chefs de produit, les designers UX et les équipes de réussite client, UserVoice s'adresse à des organisations de différentes tailles cherchant à améliorer leurs offres de produits. La plateforme est particulièrement bénéfique pour les équipes qui luttent avec des ressources limitées et rencontrent des défis dans la gestion des retours clients à travers plusieurs canaux. En fournissant une approche structurée de la collecte de retours, UserVoice permet aux équipes d'identifier les points de douleur et de prioriser les solutions qui résonnent avec leur base d'utilisateurs. Les fonctionnalités clés de UserVoice incluent des formulaires de retour personnalisables, des outils d'analyse robustes et une intégration transparente avec les flux de travail existants. Les formulaires de retour personnalisables permettent aux utilisateurs de solliciter des contributions spécifiques des clients, garantissant que les retours collectés sont pertinents et ciblés. Les outils d'analyse fournissent des insights sur les tendances et les points de douleur communs, permettant aux équipes de prendre des décisions basées sur les données concernant les améliorations de produits. De plus, les capacités d'intégration de UserVoice permettent aux organisations de connecter la plateforme avec d'autres outils qu'elles utilisent, créant ainsi un écosystème de retour cohérent. Les avantages de l'utilisation de UserVoice vont au-delà de la simple collecte de retours. En mettant en œuvre un programme de retour peu exigeant, les équipes peuvent favoriser une culture de collaboration et de transparence, gagnant ainsi la confiance de leurs clients. Cette confiance est cruciale pour établir des relations à long terme et garantir que les lancements de produits répondent aux attentes des utilisateurs. En outre, en plaçant les utilisateurs au centre du processus de développement de produits, les organisations peuvent éviter les écueils du développement de fonctionnalités qui ne résonnent pas avec leur audience, conduisant finalement à des résultats de produits plus réussis. UserVoice se distingue dans sa catégorie non seulement en simplifiant le processus de collecte de retours, mais aussi en fournissant des insights exploitables qui orientent la stratégie produit. En se concentrant sur la voix du client, UserVoice aide les équipes à prioriser leurs feuilles de route avec confiance, garantissant que chaque décision produit est informée par des données réelles d'utilisateurs. Cette approche non seulement améliore la pertinence du produit, mais cultive également une base de clients loyaux qui se sentent écoutés et valorisés.

**Average Rating:** 4.5/5.0

**Total Reviews:** 232

#### How Do G2 Users Rate UserVoice?

- **Facilité d’utilisation:** 8.8/10 (Category avg: 9.1/10)
- **Cohérence de la conception de la marque:** 8.3/10 (Category avg: 9.0/10)
- **Collecte de commentaires:** 9.0/10 (Category avg: 9.2/10)
- **Agrégation des commentaires:** 8.5/10 (Category avg: 8.9/10)

#### Who Is the Company Behind UserVoice?

- **Vendeur:** [UserVoice](https://www.g2.com/fr/sellers/uservoice)
- **Site Web de l'entreprise:** uservoice.com
- **Année de fondation:** 2008
- **Emplacement du siège social:** San Francisco, CA
- **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5cfd092fb766a27f92600ec6b5f781bc139898b71af80c987a01d14f97a0e086&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F356606%2F&secure%5Burl_type%5D=linkedin_company_website)  
30 employés sur LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Responsable du succès client, Chef de produit
- **Top Industries:** Logiciels informatiques, Technologie de l'information et services
- **Company Size:** 63% Medium, 28% Large

#### What Do G2 Reviewers Say About UserVoice?

_AI-generated summary from verified user reviews_

##### Pros

- Les utilisateurs apprécient la **gestion efficace des retours** de UserVoice, ce qui améliore la satisfaction client et aligne les stratégies commerciales.
- Les utilisateurs trouvent UserVoice **extrêmement facile à utiliser** , rendant la collecte et la priorisation des retours simples et efficaces.
- Les utilisateurs apprécient UserVoice pour ses **fonctionnalités puissantes** qui améliorent la gestion des retours clients et augmentent la satisfaction.
- Les utilisateurs louent le **support client serviable et utile** de UserVoice, améliorant ainsi leur expérience globale et l'efficacité de l'outil.
- Les utilisateurs apprécient UserVoice pour ses **outils robustes de gestion des retours clients** , améliorant la satisfaction et stimulant la croissance de l'entreprise.

##### Cons

- Les utilisateurs notent un **manque de fonctionnalités** telles que des rapports avancés, la traçabilité des idées et l'intégration avec les outils de développement.
- Les utilisateurs trouvent la **complexité d'utilisation** de UserVoice difficile, nécessitant un effort considérable pour gérer et comprendre ses fonctionnalités.
- Les utilisateurs trouvent que les tarifs de UserVoice sont **chers** , surtout pour les petites organisations, malgré la valeur globale qu'il offre.
- Les utilisateurs trouvent que la **duplication d'idées** est problématique, car elle déforme les retours et entrave la prise de décision efficace pour le développement de produits.
- Les utilisateurs trouvent une **courbe d'apprentissage abrupte** pour les nouveaux utilisateurs en raison de la complexité de la plateforme et de ses fonctionnalités avancées.

#### What Are Recent G2 Reviews of UserVoice?

**["Excellent outil pour les retours et demandes des clients - nous ne faisons qu'effleurer la surface."](https://www.g2.com/fr/survey_responses/uservoice-review-7776333)**

**Rating:** 4.5/5.0 stars

_— Taylor J._

[Read full review](https://www.g2.com/fr/survey_responses/uservoice-review-7776333)

**["Superbe plateforme pour des retours clients impartiaux"](https://www.g2.com/fr/survey_responses/uservoice-review-7779200)**

**Rating:** 4.5/5.0 stars

_— Dan T._

[Read full review](https://www.g2.com/fr/survey_responses/uservoice-review-7779200)

#### What Are G2 Users Discussing About UserVoice?

- [À quoi sert UserVoice ?](https://www.g2.com/fr/discussions/what-is-uservoice-used-for)

### [Heap by Contentsquare](https://www.g2.com/fr/products/heap-by-contentsquare/reviews)

Heap par Contentsquare est une plateforme d'analyse de produit qui capture automatiquement chaque interaction utilisateur sur votre site web ou application — pas de balisage d'événements manuel, pas de dépendance aux développeurs, pas de lacunes de données. Fondée dans la Silicon Valley en 2013, Heap a été acquise par Contentsquare en 2023 et est maintenant entièrement intégrée en tant que capacité d'analyse de produit de Contentsquare. Avec Heap par Contentsquare, les équipes produit, données et marketing peuvent répondre instantanément à des questions telles que : - Où les utilisateurs abandonnent-ils dans un entonnoir ? - Quelles fonctionnalités sont réellement adoptées — et lesquelles sont ignorées ? - Qu'est-ce qui stimule la rétention et la fidélité à long terme à travers les appareils et les sessions ? - Quel est le parcours utilisateur de la première visite à la conversion ? Ce qui le rend différent : Autocapture — chaque clic, tapotement et interaction est enregistré automatiquement dès le premier jour, sans besoin d'instrumentation pré-planifiée Entonnoirs, chemins, rétention et segmentation — la boîte à outils complète d'analyse de produit, prête à l'emploi Relecture de session — passez d'un point de données directement à un enregistrement pour voir le "pourquoi" derrière les chiffres Sense AI — posez des questions en langage naturel, obtenez des insights proactifs et un impact auto-quantifié Connecté à la plateforme complète de Contentsquare — combinez l'analyse de produit avec les cartes de chaleur DXA, la surveillance des erreurs et la Voix du Client (enquêtes Hotjar) pour une vue à 360° de l'expérience client Data Connect — synchronisez vos données autocapturées directement dans Snowflake, BigQuery ou Redshift Que vous optimisiez l'intégration, validiez le lancement d'une nouvelle fonctionnalité ou compreniez ce qui incite les utilisateurs à revenir, Heap par Contentsquare vous offre une image complète et rétroactive du comportement des utilisateurs — afin que votre équipe passe moins de temps à chercher des données et plus de temps à agir sur celles-ci.

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,074

#### How Do G2 Users Rate Heap by Contentsquare?

- **Facilité d’utilisation:** 8.1/10 (Category avg: 9.1/10)
- **Cohérence de la conception de la marque:** 8.7/10 (Category avg: 9.0/10)
- **Collecte de commentaires:** 9.0/10 (Category avg: 9.2/10)
- **Agrégation des commentaires:** 9.1/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Heap by Contentsquare?

- **Vendeur:** [Contentsquare](https://www.g2.com/fr/sellers/contentsquare)
- **Année de fondation:** 2012
- **Emplacement du siège social:** Paris
- **Twitter:** @Contentsquare  
6,548 abonnés Twitter
- **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4fbd69b63f9f068bc7214031737b0c8a00f8bbf6e088491795d42de1f1d27d33&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2566485%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,696 employés sur LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Chef de produit, Ingénieur logiciel
- **Top Industries:** Logiciels informatiques, Technologie de l'information et services
- **Company Size:** 54% Medium, 35% Small

#### What Do G2 Reviewers Say About Heap by Contentsquare?

_AI-generated summary from verified user reviews_

##### Pros

- Les utilisateurs trouvent Heap par Contentsquare **incroyablement facile à utiliser** , avec une intégration transparente et aucune courbe d'apprentissage requise.
- Les utilisateurs adorent la **fonction de capture automatique** , qui permet de gagner du temps et fournit des informations précieuses sur le comportement des utilisateurs sans effort.
- Les utilisateurs apprécient **l'automatisation du suivi des événements** par Heap, permettant des insights sans effort sans configuration manuelle étendue ni support technique.
- Les utilisateurs apprécient l' **efficacité** du suivi automatique des événements de Heap, ce qui permet de gagner du temps pour les équipes produit et design.
- Les utilisateurs apprécient l' **interface utilisateur intuitive** de Heap, permettant un suivi sans effort sans compétences techniques ni assistance de développeur.

##### Cons

- Les utilisateurs rencontrent des défis d' **inexactitude des données** avec Heap, rendant difficile l'établissement d'une source de vérité fiable.
- Les utilisateurs rencontrent des **problèmes de gestion des données** avec Heap, trouvant les données écrasantes difficiles à analyser et à interpréter.
- Les utilisateurs constatent une **performance lente** , notant que les processus prennent du temps et que les rapports avancés peuvent être complexes et lents.
- Les utilisateurs trouvent les **fonctionnalités complexes** difficiles, nécessitant du temps pour apprendre et s'adapter, ce qui peut nuire à leur expérience.
- Les utilisateurs trouvent le **volume de données écrasant** de Heap difficile, manquant d'options de filtrage avancées pour des insights clairs.

#### What Are Recent G2 Reviews of Heap by Contentsquare?

**["Un outil d'analyse puissant qui fonctionne avec une configuration minimale"](https://www.g2.com/fr/survey_responses/heap-by-contentsquare-review-12006099)**

**Rating:** 5.0/5.0 stars

_— Joanna J._

[Read full review](https://www.g2.com/fr/survey_responses/heap-by-contentsquare-review-12006099)

**["Outil d'analyse granulaire"](https://www.g2.com/fr/survey_responses/heap-by-contentsquare-review-6881344)**

**Rating:** 4.0/5.0 stars

_— Teerawat T._

[Read full review](https://www.g2.com/fr/survey_responses/heap-by-contentsquare-review-6881344)

#### What Are G2 Users Discussing About Heap by Contentsquare?

- [À quoi sert le tas ?](https://www.g2.com/fr/discussions/what-is-heap-used-for)
- [How do you use Auryc?](https://www.g2.com/fr/discussions/how-do-you-use-auryc)
- [How much does heap Analytics cost?](https://www.g2.com/fr/discussions/how-much-does-heap-analytics-cost)
- [What is journey mapping?](https://www.g2.com/fr/discussions/what-is-journey-mapping)
- [What heap means?](https://www.g2.com/fr/discussions/what-heap-means)

### [Dynata Product Suite](https://www.g2.com/products/dynata-product-suite/reviews)

Dynata is the world’s largest first-party data platform for insights, activation and measurement. With a global reach spanning over 62 million consumers and business professionals, and an extensive base of profiles collected through surveys, Dynata is the cornerstone for precise, trusted quality data. Around its robust first-party data offering, the company has developed innovative solutions and services to bring the voice of the customer to the entire marketing ecosystem - from strategy and branding to innovation, advertising, measurement and optimization. Dynata serves nearly 6,000 market research, media and advertising agencies, publishers, consulting and investment firms and corporations in all industries worldwide. Find out more at www.dynata.com.

**Average Rating:** 4.1/5.0

**Total Reviews:** 41

#### How Do G2 Users Rate Dynata Product Suite?

- **Ease of Use:** 8.7/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 8.3/10 (Category avg: 9.0/10)
- **Feedback Collection:** 6.7/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 7.5/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Dynata Product Suite?

- **Seller:** [Dynata](https://www.g2.com/sellers/dynata)
- **Company Website:** www.dynata.com
- **Year Founded:** 1977
- **HQ Location:** Dallas, Texas
- **Twitter:** @DynataGlobal  
8,687 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=efbbea8eb8ac2ce241b81e3434b698576ed13b9330665769ec93e3f11afd79d3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F35515524%2F&secure%5Burl_type%5D=linkedin_company_website)  
4,662 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Marketing and Advertising
- **Company Size:** 43% Medium, 33% Small

#### What Do G2 Reviewers Say About Dynata Product Suite?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **ease of use** of the Dynata Product Suite essential for efficient and effective survey design.
- Users value the **effortless survey creation** of Dynata Product Suite, praising its intuitive interface and quick insights.
- Users appreciate the **easy setup** of Dynata Product Suite, enabling quick survey creation and efficient data gathering.
- Users love the **ease of creating surveys** with Dynata Product Suite, enabling effortless targeting and quick insights.
- Users appreciate the **efficiency** of the Dynata Product Suite, enabling quick survey launches and actionable insights effortlessly.

##### Cons

- Users experience **slow loading times** which hinder navigation and can complicate the overall user experience.
- Users experience **time-consuming performance lags** when loading surveys and navigating features within the Dynata Product Suite.
- Users experience **slow performance** on the Dynata Product Suite, facing delays with loading and navigating surveys.
- Users experience **survey issues** with lags and disqualifications, affecting the overall efficiency of the Dynata Product Suite.
- Users find the **complexity of navigation** in Dynata challenging, necessitating time for effective utilization of its features.

#### What Are Recent G2 Reviews of Dynata Product Suite?

**["Reliable Data, Efficient Workflow, Room for Improvement"](https://www.g2.com/survey_responses/dynata-product-suite-review-12730020)**

**Rating:** 4.5/5.0 stars

_— Om D._

[Read full review](https://www.g2.com/survey_responses/dynata-product-suite-review-12730020)

**["Full Product Integration and Custom Research Solutions at Competitive Pricing"](https://www.g2.com/survey_responses/dynata-product-suite-review-12640379)**

**Rating:** 4.5/5.0 stars

_— Arif V._

[Read full review](https://www.g2.com/survey_responses/dynata-product-suite-review-12640379)

#### What Are G2 Users Discussing About Dynata Product Suite?

- [What is Samplify used for?](https://www.g2.com/discussions/what-is-samplify-used-for) - 1 comment

### [Mouseflow](https://www.g2.com/products/mouseflow/reviews)

Mouseflow: Affordable Behavioral Analytics for UX Friction & CRO Mouseflow is the intuitive and affordable behavioral analytics platform that cuts the fluff to reveal the truth behind user behavior. We empower businesses with data-driven behavioral analytics, helping brands like eCommerce, SaaS, and enterprise brands understand why visitors are struggling, turning complex data into actionable insights that drive revenue and growth. Since essential tools like heatmaps and friction detection come out-of-the-box, you don't need an engineering degree to get quick value. How Mouseflow Helps You Optimize Faster: We’re here to toughen up your website – and your bottom line. • Automated UX Friction Detection Detect and fix conversion killers automatically with +7 friction events and our Friction Score—focus on changes that truly matter. • Affordable User Journey Mapping Analyze effortlessly how users move from, to, and between any page. Stop struggling to track user paths; we help you give them a shortcut to checkout. • Session Replays that Listen Watch user journeys unfold with session replays to see the truth behind clicks and turn data into powerful solutions. • Heatmaps Built for Scale Get 7 types of heatmaps, generated automatically for every page. This visibility is provided right out-of-the-box. • Conversion Funnels, Forms, & Analytics Pinpoint exact drop-off points using funnels and form analytics to increase conversions. • Real-Time Feedback Campaigns Understand visitor intent by asking the right questions at the right time. • Advanced Filtering, Segmentation, and Customization Advanced filtering and segmentation is available in every plan, supporting your experimentation roadmaps with the precision you need. Mouseflow is trusted by 210,000+ teams to analyze millions of visitor sessions, unlocking the fastest path to growth. We believe in making analytics approachable and fun, packed with “aha” moments. Are you ready to reveal the truth behind your user experience?

**Average Rating:** 4.6/5.0

**Total Reviews:** 688

#### How Do G2 Users Rate Mouseflow?

- **Ease of Use:** 8.8/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 7.6/10 (Category avg: 9.0/10)
- **Feedback Collection:** 8.0/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 7.9/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Mouseflow?

- **Seller:** [Mouseflow](https://www.g2.com/sellers/mouseflow)
- **Company Website:** mouseflow.com
- **Year Founded:** 2010
- **HQ Location:** Copenhagen, Denmark
- **Twitter:** @mouseflow  
1,736 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ebea2210aa333e148f82ed2dee1673302ecc974cc0c7c42898ca2c35177f7c5c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2858513%2F&secure%5Burl_type%5D=linkedin_company_website)  
56 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Owner
- **Top Industries:** Marketing and Advertising, Computer Software
- **Company Size:** 68% Small, 23% Medium

#### What Do G2 Reviewers Say About Mouseflow?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of Mouseflow, facilitating insightful analytics and quick adjustments for effective marketing strategies.
- Users value the **easy qualitative insights** from Mouseflow, significantly enhancing marketing analytics and user engagement strategies.
- Users value the **insightful heatmaps** of Mouseflow, enhancing understanding of user behavior and driving conversions.
- Users love the **Session Replay** feature of Mouseflow for gaining insights into user behavior and improving engagement.
- Users find the **easy setup** of Mouseflow beneficial, enabling quick integration and effective tracking of user behavior.

##### Cons

- Users find the **missing features** in Mouseflow limiting, especially regarding its outdated plugins and survey options.
- Users face **limitations in plugin updates and features** , affecting overall functionality and user experience with Mouseflow.
- Users find Mouseflow to be **expensive** , especially for small businesses with limited budgets and traffic volumes.
- Users report **data inaccuracy** in Mouseflow, citing issues with loading and discrepancies in click tracking.
- Users experience **filtering issues** in Mouseflow, making it difficult to navigate and locate important session recordings.

#### What Are Recent G2 Reviews of Mouseflow?

**["Actionable Behavioral Insights That Drive Better User Experiences"](https://www.g2.com/survey_responses/mouseflow-review-11983608)**

**Rating:** 4.5/5.0 stars

_— Devaraj P._

[Read full review](https://www.g2.com/survey_responses/mouseflow-review-11983608)

**["Unmatched User Insights and Effortless Integration"](https://www.g2.com/survey_responses/mouseflow-review-11920780)**

**Rating:** 5.0/5.0 stars

_— Verified User in Marketing and Advertising_

[Read full review](https://www.g2.com/survey_responses/mouseflow-review-11920780)

#### What Are G2 Users Discussing About Mouseflow?

- [What is Mouseflow used for?](https://www.g2.com/discussions/mouseflow-what-is-mouseflow-used-for) - 1 comment
- [What is Mouseflow used for?](https://www.g2.com/discussions/what-is-mouseflow-used-for) - 2 comments, 1 upvote

### [Outgrow](https://www.g2.com/products/outgrow/reviews)

Outgrow allows you to better acquire, qualify and engage leads by making it easy to build personalized quizzes, calculators, assessments, contests, forms/surveys, recommendations, polls & chatbots. No developers or designers required! Outgrow has a host of design templates which are fully optimized for mobile, desktop, and tablet, and are easily embeddable into your advertising, websites, mobile apps, social media, SMS and email communication. In addition, there are over 1000 pre-made content pieces and funnels that are optimized to improve conversion so you can change the questions, make a few tweaks so it's consistent with your brand and have your own interactive content ready in minutes.

**Average Rating:** 4.7/5.0

**Total Reviews:** 318

#### How Do G2 Users Rate Outgrow?

- **Ease of Use:** 9.3/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 9.7/10 (Category avg: 9.0/10)
- **Feedback Collection:** 9.0/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 9.8/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Outgrow?

- **Seller:** [Outgrow](https://www.g2.com/sellers/outgrow)
- **Company Website:** www.outgrow.co
- **Year Founded:** 2012
- **HQ Location:** New York, NY
- **Twitter:** @OutgrowCo  
3,719 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=39705d254382fce2f3181a8faf12b278e8dc8faab6bf2df8f31b5f195e42ec27&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F7966190%2F&secure%5Burl_type%5D=linkedin_company_website)  
58 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Founder, CEO
- **Top Industries:** Marketing and Advertising, Computer Software
- **Company Size:** 79% Small, 17% Medium

#### What Do G2 Reviewers Say About Outgrow?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Outgrow's **ease of use** remarkable, enabling quick creation of tools without technical hurdles.
- Users praise Outgrow for its **responsive customer support** , noting quick replies and effective solutions for their queries.
- Users appreciate the **user-friendly builder and robust analytics** of Outgrow, enabling easy creation of engaging content.
- Users value the **ease of use** of Outgrow, finding it simple to create effective interactive content effortlessly.
- Users find the **easy setup** of Outgrow highly beneficial for quickly deploying engaging tools without extensive support.

##### Cons

- Users experience a challenging **learning curve** , finding the platform difficult to navigate due to its complexity.
- Users find Outgrow's **limited features** frustrating, particularly regarding customization and email segmentation in the basic plan.
- Users find **missing features** in the basic plan limiting, particularly regarding email segmentation and design options.
- Users find Outgrow's plans **expensive** , particularly for advanced analytics and custom branding features, which require additional payments.
- Users feel limited by **customization options** , often struggling to style pages without incurring additional costs.

#### What Are Recent G2 Reviews of Outgrow?

**["Powerful calculator tool with great support"](https://www.g2.com/survey_responses/outgrow-review-12921380)**

**Rating:** 4.5/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/outgrow-review-12921380)

**["Great Tool for Building Engaging Forms!"](https://www.g2.com/survey_responses/outgrow-review-13035202)**

**Rating:** 5.0/5.0 stars

_— 재연 ._

[Read full review](https://www.g2.com/survey_responses/outgrow-review-13035202)

### [Listen360](https://www.g2.com/products/listen360/reviews)

Listen360 is a powerful, NPS-based customer engagement and local marketing platform for businesses that understand customer feedback is key to creating loyalty, making smart decisions and growing their operation. Listen360 enables businesses to engage customers, take necessary action to improve deficiencies, and transform delighted customers into brand advocates via social media, online review sites, and seller ratings. We help businesses around the world build better customer relationships.

**Average Rating:** 4.5/5.0

**Total Reviews:** 44

#### How Do G2 Users Rate Listen360?

- **Ease of Use:** 9.4/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 9.1/10 (Category avg: 9.0/10)
- **Feedback Collection:** 9.3/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 9.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Listen360?

- **Seller:** [EverPro](https://www.g2.com/sellers/everpro)
- **Year Founded:** 2016
- **HQ Location:** Denver, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3bc9eefe9136096fcd51bbdfa20a8076aa048f93029450d0bd6706aaa000a93a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fevercommerce%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,612 employees on LinkedIn®
- **Ownership:** NASDAQ: EVCM

#### Who Uses This Product?

- **Top Industries:** Consumer Services, Health, Wellness and Fitness
- **Company Size:** 46% Medium, 39% Small

#### What Do G2 Reviewers Say About Listen360?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **excellent customer support** of Listen360, particularly valuing its focus on NPS scores and data filters.
- Users appreciate the **great data filters** of Listen360, enhancing focus on customer NPS scores effectively.
- Users value the **efficiency improvement** from Listen360's focus on NPS scores and effective data filtering capabilities.

#### What Are Recent G2 Reviews of Listen360?

**["An Easy Way to Understand What Customers Truly Think"](https://www.g2.com/survey_responses/listen360-review-12678434)**

**Rating:** 5.0/5.0 stars

_— Brandon L._

[Read full review](https://www.g2.com/survey_responses/listen360-review-12678434)

**["Great for NPS!"](https://www.g2.com/survey_responses/listen360-review-10967164)**

**Rating:** 4.0/5.0 stars

_— Verified User in Consumer Services_

[Read full review](https://www.g2.com/survey_responses/listen360-review-10967164)

#### What Are G2 Users Discussing About Listen360?

- [What does Listen360 do?](https://www.g2.com/discussions/what-does-listen360-do)
- [Who owns Listen 360?](https://www.g2.com/discussions/who-owns-listen-360)
- [How much is listen 360?](https://www.g2.com/discussions/how-much-is-listen-360)
- [How does Listen 360 work?](https://www.g2.com/discussions/how-does-listen-360-work) - 1 comment

### [Verint Voice of the Customer](https://www.g2.com/products/verint-verint-voice-of-the-customer/reviews)

Verint® Voice of the Customer™ (formerly known as Experience Management™) empowers CX Leaders to optimize customer experiences in real-time. With Verint Voice of the Customer, companies can listen everywhere, act immediately, and analyze deeper than with any other experience management solution in the marketplace. Verint offers prescriptive VoC solutions across Web and Mobile, Enterprise-wide, and Location-Based experiences. As part of the Verint Platform, Verint Voice of the Customer allows CX leaders to close the Engagement Capacity Gap™ between customer expectations and budget or resources by: Deriving insights from data and AI Connecting organizational silos Leveraging CX orchestration and automation Examples of customer successes include: - Increasing NPS by 17 points - Realizing a 72% increase in BOPIS (buy online pickup in store) orders month-over-month - Cross-functional view of customer interactions enabling continuous CX improvements - Unlock the power of a unified customer experience! Contact us today. Verint wholly owns OpinionLab and ForeSee, both of which are now fully integrated parts of Verint Voice of the Customer (formerly known as Experience Management).

**Average Rating:** 4.2/5.0

**Total Reviews:** 42

#### How Do G2 Users Rate Verint Voice of the Customer?

- **Ease of Use:** 8.2/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 9.2/10 (Category avg: 9.0/10)
- **Feedback Collection:** 8.6/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 7.9/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Verint Voice of the Customer?

- **Seller:** [Verint](https://www.g2.com/sellers/verint)
- **Year Founded:** 1994
- **HQ Location:** Melville, New York
- **Twitter:** @Verint  
7,739 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4b20cca92e44af2b98c53797e90b6315728690101f1adedb4ff45cb9ca0e59f4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fverint&secure%5Burl_type%5D=linkedin_company_website)  
4,343 employees on LinkedIn®
- **Ownership:** Thoma Bravo

#### Who Uses This Product?

- **Top Industries:** Retail
- **Company Size:** 49% Large, 37% Medium

#### What Are Recent G2 Reviews of Verint Voice of the Customer?

**["Great Customer Feedback Insights for Our Store and Team"](https://www.g2.com/survey_responses/verint-voice-of-the-customer-review-13090055)**

**Rating:** 5.0/5.0 stars

_— Cam C._

[Read full review](https://www.g2.com/survey_responses/verint-voice-of-the-customer-review-13090055)

**["Effortless Post Interaction Surveys"](https://www.g2.com/survey_responses/verint-voice-of-the-customer-review-8327708)**

**Rating:** 5.0/5.0 stars

_— Verified User in Banking_

[Read full review](https://www.g2.com/survey_responses/verint-voice-of-the-customer-review-8327708)

#### What Are G2 Users Discussing About Verint Voice of the Customer?

- [What is Verint Predictive Experience (formerly Verint ForeSee) used for?](https://www.g2.com/discussions/what-is-verint-predictive-experience-formerly-verint-foresee-used-for) - 1 comment

### [Usersnap](https://www.g2.com/products/usersnap/reviews)

Usersnap is a user feedback platform designed for product teams to gather product-specific insights, accelerate user testing, and improve stakeholder feedback loops. Product teams strive for user-centric processes and rely on Usersnap to gain clarity for product decisions. Companies such as Red Hat, Erste Bank, Lego, and Harvard University partner with Usersnap to excel in their enterprise growth and operations. Usersnap is a platform to capture, organize, respond, and scale user feedback for agile product testing and instant feature validation. Here are the most popular use cases: ❇️ Website customer feedback ❇️ Quality assurance of design and development ❇️ Managing UAT (user acceptance testing) or beta testing ❇️ Gathering feature requests ❇️ In-product user research How do you know you need a user feedback solution? Ask yourself these 3 questions: 💭 Why are you skipping user testing and stakeholder feedback rounds? Clear bug reports with screen captures, annotations, voice feedback, and automated metadata by Usersnap can free up back-and-forth troubleshooting time and make feedback loops 30% more efficient. 💭 Why are you only taking second-hand feature requests from Sales and CS? Bring first-hand user feedback into daily workflows with 50+ robust integrations, such as Jira, Zendesk, Slack, Asana. Empower your teams to see problems from the user's eyes to solve the right issues. 💭 Why is the user adoption rate low? How do you explain why? Reveal the why of user behaviors with targeted and segmented interactive micro surveys that boost response rates up to 50%. 🚀✨ Try Usersnap for free. Collect 20 feedback items on your trial account for free, no credit card commitment.

**Average Rating:** 4.5/5.0

**Total Reviews:** 90

#### How Do G2 Users Rate Usersnap?

- **Ease of Use:** 9.6/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 9.1/10 (Category avg: 9.0/10)
- **Feedback Collection:** 9.7/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 9.4/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Usersnap?

- **Seller:** [Usersnap](https://www.g2.com/sellers/usersnap)
- **Company Website:** usersnap.com
- **Year Founded:** 2013
- **HQ Location:** Perg, Austria
- **Twitter:** @usersnap  
2,811 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=01d6c94a9dffb7b1f6a69aba7872a129ef3e42e2e8765ebacbf82bec0d13f4e5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3114893%2F&secure%5Burl_type%5D=linkedin_company_website)  
15 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 66% Small, 30% Medium

#### What Do G2 Reviewers Say About Usersnap?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **user-friendly integrations** with tools like Jira, enabling quick feedback and streamlined workflows.
- Users find Usersnap **easy to use** , enabling quick feedback sharing and seamless integration with project management tools.
- Users appreciate the **easy integrations** of Usersnap, enhancing feedback management through seamless connections with popular tools.
- Users appreciate the **automation features** of Usersnap, simplifying feedback collection and improving integration with existing tools.
- Users appreciate the **seamless integration and effortless feedback capture** provided by Usersnap, enhancing their workflow efficiency.

##### Cons

- Users find Usersnap **expensive** , particularly the basic tiers which lack advanced features suitable for small companies.
- Users feel frustrated by the **lack of advanced features** in basic tiers, hindering their overall experience with Usersnap.
- Users find the **cluttered interface** of Usersnap's dashboard discouraging and hard to navigate effectively.
- Users face **custom fields issues** due to delays in category options, hindering ticket submissions for new clients.
- Users express frustration with the **unorganized dashboard** , which negatively impacts their overall experience with Usersnap.

#### What Are Recent G2 Reviews of Usersnap?

**["Excellent Context Capture for Faster Customer Support Fixes"](https://www.g2.com/survey_responses/usersnap-review-13078234)**

**Rating:** 4.5/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/usersnap-review-13078234)

**["Usersnap review"](https://www.g2.com/survey_responses/usersnap-review-12082406)**

**Rating:** 5.0/5.0 stars

_— Sourabh C._

[Read full review](https://www.g2.com/survey_responses/usersnap-review-12082406)

#### What Are G2 Users Discussing About Usersnap?

- [What is Usersnap used for?](https://www.g2.com/discussions/what-is-usersnap-used-for) - 1 comment

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