--- title: Heap by Contentsquare Reviews meta_title: 'Heap by Contentsquare Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1097 reviews by the users' company size, role or industry to find out how Heap by Contentsquare works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 1097 scale: '5' date_modified: '2026-07-31' parent_category: name: Conversion Rate Optimization Tools url: https://www.g2.com/categories/conversion-rate-optimization-tools --- # Heap by Contentsquare Reviews **Vendor:** Contentsquare **Category:** [Product Analytics Software](https://www.g2.com/categories/product-analytics) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,097 ## About Heap by Contentsquare Heap by Contentsquare is a Product Analytics platform that automatically captures every user interaction on your website or app — no manual event tagging, no developer dependency, no data gaps. Founded in Silicon Valley in 2013, Heap was acquired by Contentsquare in 2023 and is now fully integrated as Contentsquare's Product Analytics capability. With Heap by Contentsquare, product, data, and marketing teams can instantly answer questions like: - Where are users dropping off in a funnel? - Which features are actually being adopted — and which are being ignored? - What drives retention and long-term loyalty across devices and sessions? - What's the user journey from first visit to conversion? What makes it different: Autocapture — every click, tap, and interaction is recorded automatically from day one, with no pre-planned instrumentation needed Funnels, paths, retention & segmentation — the full product analytics toolkit, out of the box Website icon Session replay — jump from a data point directly to a recording to see the "why" behind the numbers Sense AI — ask questions in plain language, get proactive insights, and auto-quantified impact Connected to the full Contentsquare platform — combine Product Analytics with DXA heatmaps, error monitoring, and Voice of Customer (Hotjar surveys) for a 360° view of the customer experience Data Connect — sync your autocaptured data directly into Snowflake, BigQuery, or Redshift Website icon Whether you're optimizing onboarding, validating a new feature launch, or understanding what keeps users coming back, Heap by Contentsquare gives you a complete and retroactive picture of user behavior — so your team spends less time hunting for data and more time acting on it. ## Heap by Contentsquare Pros & Cons **What users like:** - Users find Heap by Contentsquare to be **incredibly easy to use** , with seamless integration and no learning curve required. (7 reviews) - Users love the **auto capture feature** , which saves time and provides valuable insights into user behavior effortlessly. (5 reviews) - Users value Heap’s **automation of event tracking** , allowing effortless insights without extensive manual setup or engineering support. (4 reviews) - Users appreciate the **efficiency** of Heap's automatic event tracking, saving time for product and design teams. (4 reviews) - Users appreciate the **intuitive UI** of Heap, enabling effortless tracking without technical skills or developer assistance. (4 reviews) - Users appreciate Heap’s **automatic event tracking** , which simplifies analysis and saves valuable time for teams. (3 reviews) - Time-saving (3 reviews) - Time-Saving (3 reviews) - Tracking (3 reviews) - AI Integration (2 reviews) **What users dislike:** - Users face **data inaccuracy** challenges with Heap, making it difficult to establish a reliable source of truth. (4 reviews) - Users experience **data management issues** with Heap, finding the overwhelming data difficult to analyze and interpret. (3 reviews) - Users experience **slow performance** , noting that processes take time and advanced reports can be complex and laggy. (3 reviews) - Users find **complex features** challenging, requiring time to learn and adapt, which can hinder their experience. (2 reviews) - Users find the **overwhelming data volume** from Heap challenging, lacking advanced filtering options for clear insights. (2 reviews) - Users find the **data overload** from Heap overwhelming, wishing for better filtering options to extract meaningful insights. (2 reviews) - Learning Curve (2 reviews) - Product Limitations (2 reviews) - Users experience **session issues** that make it difficult to verify usage and align with analytics data. (2 reviews) - Slow Loading (2 reviews) ## Heap by Contentsquare Reviews ### 1. Heap is a very good user behavior analytics tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2022 **What do you like best about Heap by Contentsquare?** It provides many may to look at user behavior and analyze it to modify your page flows to increase user engagement. It is a robust analytics platform that can be used in a variety of ways. **What do you dislike about Heap by Contentsquare?** It takes some time to set up and learn. You basically need to embed scripts on the pages you want to track so that this information gets into heap. This is time consuming and error-prone. **What problems is Heap by Contentsquare solving and how is that benefiting you?** We have a better understanding of how users are browsing and interacting with our sites. It has allowed us to optimize our user flows to increase engagement and revenue. ### 2. Easy low-code analytics solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2022 **What do you like best about Heap by Contentsquare?** It's super easy to get set up, and you can get insights on practically anything you want. Much better than Google Analytics **What do you dislike about Heap by Contentsquare?** No Android app, and the ability to get daily reports was a bit tricky to get set-up. But these are minor! **What problems is Heap by Contentsquare solving and how is that benefiting you?** Helps me get insight on what's going on on my website without having to involve developers ### 3. Great for detailed data to derive insights **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Heap by Contentsquare?** I can access data and create detailed reports all on my own, without needing help from the data science team. **What do you dislike about Heap by Contentsquare?** I would like to be able to add text boxes and other elements on my dashboards to add more explanation for the reports and how they relate to each other. That way, when I share the dashboard with leadership, they would be able to read my explanations directly on the dashboard. **What problems is Heap by Contentsquare solving and how is that benefiting you?** Heap is solving the problem of data transparency. With Heap, I can access data and create detailed reports quickly and easily without the help of the data science team. ### 4. The tool provides useful and actionable insights **Rating:** 5.0/5.0 stars **Reviewed by:** Saikirthika K. | Product Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2021 **What do you like best about Heap by Contentsquare?** The tool provides actionable insights with ease. The report summary and the recorded user sessions are excellent. The customer support team at Auryc is also very responsive and helpful. The funnel analysis in Auryc gives a clear visual picture of where the customers are dropping off. **What do you dislike about Heap by Contentsquare?** Nothing that I dislike in specific. However, it would be nice to have better and exhaustive support guides/user manuals to help create custom reports and use the tool more effecively. **Recommendations to others considering Heap by Contentsquare:** The tool provides actionable insights with ease. The report summary and the recorded user sessions are great to understand user engagement. The team is also very responsive and helpful. **What problems is Heap by Contentsquare solving and how is that benefiting you?** We use the tool to monitor user engagement and behaviour. The tool helps us understand what works for the user & does not work and what could be better for them. ### 5. Multiple channels and detailed user behavior **Rating:** 5.0/5.0 stars **Reviewed by:** Eduardo D. | Product lead, Enterprise (> 1000 emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Heap by Contentsquare?** Their dashboards are easy to use and provide valuable data due to autocapture. Aditionally it allows the implementation of events with personalized parameters. **What do you dislike about Heap by Contentsquare?** Implementaion of events requires experience, nevertheless it is very intuitive and the documentation is extensive and clear. Attribution is not as robust but works as expected very well **What problems is Heap by Contentsquare solving and how is that benefiting you?** User behavior, funnel conversion, dropouts and what events generate drop outs. ### 6. Heap makes it easy to compile and list data so that even the account managers are able to use **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer L. | QA Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2022 **What do you like best about Heap by Contentsquare?** The hover function for each item makes it easy to find what you are looking for. **What do you dislike about Heap by Contentsquare?** No way to sort by time or date. No way to sort by campaign. **What problems is Heap by Contentsquare solving and how is that benefiting you?** We have client data for our system, and when things go wrong, heap makes it easy to see where and why, and most importantly, WHO made the mistake. ### 7. Heap is great for data and analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Anna M. | Email Template Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2022 **What do you like best about Heap by Contentsquare?** Heap can tell a full story of analytics - you can filter and select very specific items to look at more in depthly. **What do you dislike about Heap by Contentsquare?** I think there should be more display options - rather than just graph/circle/list. **What problems is Heap by Contentsquare solving and how is that benefiting you?** Showing which templates or parts of the tool are used most and which are not. Then able to present this data. ### 8. Heap is a Helpful Tool! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2022 **What do you like best about Heap by Contentsquare?** Heap offers access to different dashboards to organize data. **What do you dislike about Heap by Contentsquare?** It can be hard to get an overview of the information to pull a report. **What problems is Heap by Contentsquare solving and how is that benefiting you?** Data collection and analytics. ### 9. Create smart website reports in minutes **Rating:** 4.0/5.0 stars **Reviewed by:** Michael M. | E-Commerce Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Heap by Contentsquare?** Heap manages our many website interaction definitions logically which helps me create reports quickly. Also, their support is timely and always helpful. **What do you dislike about Heap by Contentsquare?** I dislike that Heap isn't built for deeply customized reports. **What problems is Heap by Contentsquare solving and how is that benefiting you?** I get many questions from teams all across our business on the daily. These are usually straightforward and Heap helps me answer them quickly and effectively. ### 10. Product Manager **Rating:** 4.0/5.0 stars **Reviewed by:** Benjamin L. | P, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2022 **What do you like best about Heap by Contentsquare?** What I like the most is the easy integration with our system. I like the fact that we can use a lot of different data to get interesting metrics and KPIs in a heartbeat. **What do you dislike about Heap by Contentsquare?** There is nothing I really dislike while using heap. **What problems is Heap by Contentsquare solving and how is that benefiting you?** We can track and trace progress made on different features' development. ### 11. Heap help uncover incredible insight that we had no access to before **Rating:** 5.0/5.0 stars **Reviewed by:** Mariam E. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2022 **What do you like best about Heap by Contentsquare?** I like the dashboard and reporting features - it allows me to easily revisit analysis and adjust the parameters I also appreciate how easy it is to set up new tracking and reporting. **What do you dislike about Heap by Contentsquare?** I did feel a little bit overwhelmed with all the options and tracking potential. I think I may have needed to spend some more time on the training materials. **What problems is Heap by Contentsquare solving and how is that benefiting you?** It's helping us understand our user behavior much better. As a product manager, I'm able to glean insights that help me better define the user needs and prioritize the solutions. ### 12. Intuitive Insight Builder **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2022 **What do you like best about Heap by Contentsquare?** Heaps visualizations and query builder are extremely clear and easy to understand. As a sem--technical user, I'm able to get the insights I need to do my job as a product manager. **What do you dislike about Heap by Contentsquare?** I've used Heap on products where we could use their "tagless" experience and ones where we had to add their tags to the code. The tagless is super nice, so I wish you could always use that regardless of your tech stack. **What problems is Heap by Contentsquare solving and how is that benefiting you?** As a product manager, it is helping me make product decisions based on user behavior and data. ### 13. Review For Heap **Rating:** 4.0/5.0 stars **Reviewed by:** Amy Z. | Senior Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2022 **What do you like best about Heap by Contentsquare?** I love how responsive the support team is and really appreciate the 1:1 demos for new features. I also find the reports easy to build. **What do you dislike about Heap by Contentsquare?** I wish there were more graph customizations **What problems is Heap by Contentsquare solving and how is that benefiting you?** I find it much easier to understand usage trends and can more easily identify friction in the customer journey. ### 14. All the data points at my fingertips! **Rating:** 5.0/5.0 stars **Reviewed by:** Justin C. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Heap by Contentsquare?** Having such a large amount of data sets to pull from. **What do you dislike about Heap by Contentsquare?** Sometimes its a big overwhelming because there is in fact so much data to work with. **What problems is Heap by Contentsquare solving and how is that benefiting you?** Often times its solving the problem of measuring customer engagement on our platform. This is a great benefit during renewal time to prove ROI. ### 15. An amazing easy-to-use analytics&insights tool to help your R&E **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2022 **What do you like best about Heap by Contentsquare?** The ability to retroactively query the autocaptured data is what makes this tool better than it's competitors. You don't have to come up with userpaths before you can actually report on them - for most of the use cases in our application - we were able to successfully put autocapture to use and gain valuable insight into how our users use our application. **What do you dislike about Heap by Contentsquare?** The pricing might be a bit too steep for small bootstrapped businesses, but Heap will work with you to figure out the best pricing scheme for your business. There is also a free trial to help you figure out the number of sessions across your webapp & setup Heap in general. **What problems is Heap by Contentsquare solving and how is that benefiting you?** We had no insights in certain user paths in our app (i.e. what does the user do before they come to the Upgrade page, when do the users drop off) and Heap helped us get to know our users a bit better almost straight off the bat. After a couple of days of autocapturing events, we were ready to see what exactly caused the most friction in our UI and what steps seemed to affect our users negatively (or positively) in terms of retention and engagement with the application. ### 16. My Google Data Studio Replacement **Rating:** 4.0/5.0 stars **Reviewed by:** Mark G. | Digital Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2022 **What do you like best about Heap by Contentsquare?** The functionality to quickly create and manipulate dashboards is a game changer. **What do you dislike about Heap by Contentsquare?** I would like the ability to drop in notes or comments as we see various events take place or specific trendlines. **What problems is Heap by Contentsquare solving and how is that benefiting you?** Real-time reporting without the need for hours of coding. Seemless integrations and no heavy load times. ### 17. Top Tier CX Software with an Even Better Customer Success Team **Rating:** 5.0/5.0 stars **Reviewed by:** Rob G. | Manager, Digital Analytics, Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2020 **What do you like best about Heap by Contentsquare?** Auryc is by far the most powerful analytics tool we have in our marketing technology stack. We use Auryc in tandem with robust enterprise level tools like Google Analytics/Tag Manger 360. The features and functionality of Auryc can go head-to-head with any competitor, and the versatility/maturity of the features continues to evolve on a very regular basis. We use all facets of the tool, including but not limited to session replays, heatmapping, on-site surveys, goal funnel analyses, reverse goal path analyses, event tracking, etc. With that said, my favorite part about working with Auryc is the tremendous team and superior customer support they provide. I candidly would be satisfied with the quality of the software, but the customer service and dedicated support teams make the partnership even that much more invaluable. **What do you dislike about Heap by Contentsquare?** To be honest, my list of "dislikes" of the tool is rather non-existent. I candidly wish I could hire a dedicated resource on my team internally to spend dedicated time to even further leverage our investment in the tool. That's how valuable we believe Auryc is. **Recommendations to others considering Heap by Contentsquare:** Ensure you or your team can dedicate the appropriate amount of time to truly leverage the tremendous insights the platform provides. There can be a lot of data made available, so ensure your internal team knows how to leverage it to solve your business needs. **What problems is Heap by Contentsquare solving and how is that benefiting you?** At our organization, we are solving a wide ranging amount of problems with Auryc - the versatility in the platform is why we continue to partner with them. We use the tool for many areas of our digital marketing business, but some of the largest problems we solve are -Fraud prevention -UX website roadblocks -Customer-driven content insights -Creating more a friction-less booking experience ### 18. Very easy implementation and great actionable insights **Rating:** 5.0/5.0 stars **Reviewed by:** Kartheek V. | Chief Product Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2021 **What do you like best about Heap by Contentsquare?** They have an amazing team to work with. It is very easy to implement and we get great actionable insights **What do you dislike about Heap by Contentsquare?** Too much info load, need to pick and choose what is very important to you, don't get overwhelmed **Recommendations to others considering Heap by Contentsquare:** If you don't know where to start on product analytics, start here. If you are a lean team and can't build events to trigger every action that is critical, even more important to start with Auryc **What problems is Heap by Contentsquare solving and how is that benefiting you?** We are trying to understand how our users are interacting with our digital products. As we are rolling out new products to our customers, we are finding some valuable insights on what they are liking and what they are not. ### 19. Easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Juston W. | Product manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2022 **What do you like best about Heap by Contentsquare?** What I I like best is the the creation of funnels **What do you dislike about Heap by Contentsquare?** Not being able to pinpoint exact web pages **Recommendations to others considering Heap by Contentsquare:** Auryc is a great tool for those wanting to learn more about their customers. From creating and customizing your user journey to gaining real-time feedback from actual customers have been the perfect tool for our organization. **What problems is Heap by Contentsquare solving and how is that benefiting you?** Customer journey and feedback, helps with roadmapping ### 20. Tool for quick and effective analysis **Rating:** 4.0/5.0 stars **Reviewed by:** Dorothy S. | Senior Data Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2021 **What do you like best about Heap by Contentsquare?** It is easy to use and has features that help us to collect data and track the behavior of our audience in web and mobile applications, it provides valuable information about the behavior of your client, I like the function to add several statistics to a report and then several reports to a dashboard, I also love the approach to creating reports and integrations with other tools, I love the ability to quickly adjust my breakdown analysis within the tool, it also allows me to see in real time what my clients are doing, my tool Favorite is the information page, where we can analyze user activity. **What do you dislike about Heap by Contentsquare?** Since I started using this tool, I have not had any major problem, all its functions and features adapt very well to all my needs, I have nothing negative to say about it. **What problems is Heap by Contentsquare solving and how is that benefiting you?** It helps us find user profiles and account details is what impresses me the most, it has also helped us make some of the best decisions about products, this tool has provided us with a unique view of the behavior of our customers beyond what We have been able to analyze with other tools, it uses statistical analysis to identify segments within its funnel that statistically convert more than the average, it is also very useful for solving user problems, it has really simplified the way we track user activity. ### 21. Very powerful and user friendly, easy to learn and get insights immediately **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Heap by Contentsquare?** Unlock user behavior and visit history at a user level, which Google Analytics is not able to do **What do you dislike about Heap by Contentsquare?** Some analysis and reports can only be seen within Heap but cannot be shared to Dashboard or downloaded **What problems is Heap by Contentsquare solving and how is that benefiting you?** MMM (media mix model) & MTA (multi attribution model). It uses heap data based on advanced machine learning algorithms to build the most accurate models taking marginal/incremental and full credit attribution into account and provide detailed insights on advertising effectiveness for better media planning and optimization ### 22. Been great to start tracking data. Especially data we haven't defined yet. **Rating:** 4.0/5.0 stars **Reviewed by:** Kyle A. | Lead Product Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2022 **What do you like best about Heap by Contentsquare?** Love that heap tracks data that wasn't defined. So as soon as you define things. You have the data from when you implemented the code into your site. I love being able to identify buttons without having to ask dev. **What do you dislike about Heap by Contentsquare?** The suggested naming structure can make it hard to build graphs with labels that make sense. Since my dev didn't have great ways to distinct buttons, there are many instances that I will need to have dev create a custom attribute to help me better identify a few elements on our site. **What problems is Heap by Contentsquare solving and how is that benefiting you?** Daily active users. Understanding where our users are spending the most time. Knowing how many and which buttons are being used. ### 23. Event Definitions set up is so easy and doesn't require an engineer! Which is less friction for us! **Rating:** 5.0/5.0 stars **Reviewed by:** Jason L. | Senior Product Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2022 **What do you like best about Heap by Contentsquare?** I like that anyone in the company can go in and begin using Heap. Other tools require more dev work to set up events. This slows down the initial setup and creates friction for implementing analytics & measurement data into the product development process. With Heap we can start building out reports from day 1, and it's pretty simple to use. Of course, there is a learning curve, and use cases vary. However, I believe the Heap team does an excellent job of engaging with and training folks to get the most from the product. **What do you dislike about Heap by Contentsquare?** I like Heap's user session timeline and its design. However, I wish I could view recorded user sessions in Heap like you can in FullStory. Although FullStory integrates nicely into Heap and I can quickly jump into FullStory from the Heap User Session view, I'd prefer to have one user session product than two. **What problems is Heap by Contentsquare solving and how is that benefiting you?** Our product development team works very closely with our clients/users. Product decisions are made, and features are built based on qualitative data and isolated anecdotal cases. This has been ok, but there has been very little effort to balance this out with quantitative data, and we are currently not measuring the success of our product experiences. With Heap Analytics we can now obtain & leverage more robust discovery data to make wiser product development decisions and measure the success of those outcomes. ### 24. Very valuable insights **Rating:** 4.0/5.0 stars **Reviewed by:** Badri Krishnan K. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2022 **What do you like best about Heap by Contentsquare?** Some metrics like the most commonly used features are valuable tools to build a product roadmap. Love those insights. The dashboard is also pretty handy since it is very customisable. **What do you dislike about Heap by Contentsquare?** Some features like Average session time are not readily available. Missing those kind of metrics. Also some of the custom made vent definitions are not very intuitive if you are not tech savvy. **Recommendations to others considering Heap by Contentsquare:** Heap is a powerful tool that can provide valuable insights to enable you to make good product decisions. **What problems is Heap by Contentsquare solving and how is that benefiting you?** Heap helps us make better product decisions and acts as a valuable feedback loop that gets us inights from customers/users without directly engaging them on surveys etc. ### 25. Fantastic tool, great support team and customization options. **Rating:** 5.0/5.0 stars **Reviewed by:** Craig M. | SVP, eCommerce & Marketing, Enterprise (> 1000 emp.) **Reviewed Date:** February 14, 2022 **What do you like best about Heap by Contentsquare?** Amazing tool. The ability to quickly view session replays or heatmaps for specific journeys/landing pages is superior to any other product on the market. The insights section allows you to build custom reports and events quickly and efficiently. **What do you dislike about Heap by Contentsquare?** I wouldn't necessarily call this a dislike, more of a call out that it's quite a powerful tool and the interface definitely has a bit of a learning curve. With so many features and functions, it takes a minute to get up to speed. Well worth your time! **What problems is Heap by Contentsquare solving and how is that benefiting you?** We are trying to optimize paid media landing pages to increase conversion. We have been able to acquire actionable insight through Auryc and changes made have led to significant improvements in ROI. ### 26. Very easy and intuitive to use **Rating:** 4.5/5.0 stars **Reviewed by:** Sonam S. | Lead PM, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Heap by Contentsquare?** I really enjoy creating reports in heap, it's very easy to navigate and update reports. **What do you dislike about Heap by Contentsquare?** Would like the ability to use and/or within a report **What problems is Heap by Contentsquare solving and how is that benefiting you?** Helps understand usage of features, allows us to see data across different platforms, helps drive feature decisions ### 27. Data Science to Remove Blindspot **Rating:** 4.5/5.0 stars **Reviewed by:** Charlie J. | Morden Work Solution, Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2022 **What do you like best about Heap by Contentsquare?** Am comfortable with it's advanced data science capabilities to alert me in key moments of friction and opportunities in my digital experience. **What do you dislike about Heap by Contentsquare?** They only offer similar templates that are difficult to differentiate. **What problems is Heap by Contentsquare solving and how is that benefiting you?** Easy to uncover the hidden gems that lead to biggest business results. ### 28. A good tool to evaluate your ad performance **Rating:** 4.0/5.0 stars **Reviewed by:** Edith L. | Performance Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2022 **What do you like best about Heap by Contentsquare?** It is easy to build the conversion funnel **What do you dislike about Heap by Contentsquare?** There is a learning curve to use Heap and it takes time to get used to it. **Recommendations to others considering Heap by Contentsquare:** Watch the training videos! **What problems is Heap by Contentsquare solving and how is that benefiting you?** I use it to identify the missing opportunities and evaluate campaign performance ### 29. The power of Heap **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2022 **What do you like best about Heap by Contentsquare?** The auto-tagging and flexibility to create personal and public elements is very helpful. **What do you dislike about Heap by Contentsquare?** The management and duplicate nature of managing definitions can be cumbersome. **What problems is Heap by Contentsquare solving and how is that benefiting you?** Product funnel analysis to better understand how users are navigating around the site ### 30. A Thorough and Easy to Setup Analytics Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2022 **What do you like best about Heap by Contentsquare?** Heap is very easy to setup on your website and start tracking important analytics. The dashboards are easy to create and there's a lot of data capabilities. **What do you dislike about Heap by Contentsquare?** There's no data prior to installing Heap, so any historical analytics will need to be grabbed from other sources (e.g. a prior setup Google Analytics) **What problems is Heap by Contentsquare solving and how is that benefiting you?** Heap is allowing us to have greater insight into how to layout our website, how users are interacting with sign up funnels, etc. ### 31. Great SSO integration. **Rating:** 5.0/5.0 stars **Reviewed by:** Jason B. | Systems administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2021 **What do you like best about Heap by Contentsquare?** As an admin of a corporation, I really enjoy how easy and fast their support team responds. It's especially great that we can reach out to their support via Slack. If I submit a request or a question via Slack I receive a response almost instantly which is amazing nowadays that we are all working remotely. I have even submitted requests or questions late in the day and have still received a response almost immediately. I call that great customer service. I can name a few other major companies that have not responded to support tickets for a month. Auryc is the complete opposite of that. I will like to add that Auryc does nicely integrated into Okta SSO. We simply created a group who can access the app and our process is that we assign a new user to the app then reach out to Auryc support and they handle the rest and even notify the end-user that the account has been created. Anything that is integrated into Okta is always a plus for me. That says to me that this company is moving with the time change since SSO is the way to go from a security perspective. For me what great software comes down to is how involved is the support team and can they assist us in achieving any issue that may arise. I have nothing but 100% confidence in Auryc support on getting our issue resolved quickly so that there are no downtimes for us. **What do you dislike about Heap by Contentsquare?** The only thing I dislike is the support sometimes does not update the admins if there are any systematical changes. If they do maybe it is my mistake and miss the note but there are times where I need to reach out to support and ask why it is not accessible. I then forward the update to the end-user. The good part about it is that Auryc support responds almost instantly which is great with an update. We even have a few other users who reach out to support directly via Slack which makes it nice so the requests aren't always on the support team for the company. To be honest there are not a lot of things I can say negatively about the company being an admin. I simply manage the app and Auryc does all the magic in the backend. **Recommendations to others considering Heap by Contentsquare:** As an administrator, I cannot give too much info other than the Okta SSO setup is simple and seamless and I hear nothing but good things from the end-users. I would say that giving this app a shot may make a great difference for your company. We are a major company and continue to use it year to year so I cannot say anything but good things about this. From my standpoint anyone looking for a customer journey intelligence platform that is easy to adopt into your company with great support and easy to enroll into SSO. I would suggest going with Auryc. Look no further :) Auryc is the perfect app for this platform. Now keep in mind as I have mentioned earlier I do mainly come from the side to administer it and it has been a breeze from my side. **What problems is Heap by Contentsquare solving and how is that benefiting you?** I honestly don't use it as an end-user. I manage the Auryc Okta app so it's hard for me to answer this question. I do know that we use Auryc to gather data for some of our domains. I personally do not gather the data. I just administer the app access. I did mention that I do not personally use Auryc as I manage it so from what I can see is that we gather data from some of our domains which is speared across a number of employees. ### 32. Billing experience was terrible. The UI element tracking was only enough for directional insights **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2022 **What do you like best about Heap by Contentsquare?** iOS element tracking experience was easy to use. **What do you dislike about Heap by Contentsquare?** Account service was terrible, and analytics' impact on business was minimal. **What problems is Heap by Contentsquare solving and how is that benefiting you?** It's a quick analytics hack to get directional insights, but no way it's accurate enough for significant decisions. ### 33. Easy Analytics for Great Insights **Rating:** 4.0/5.0 stars **Reviewed by:** Harsh A. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Heap by Contentsquare?** Helpful suggestions when creating report **What do you dislike about Heap by Contentsquare?** Event visualizer doesn't always pick up on elements **What problems is Heap by Contentsquare solving and how is that benefiting you?** Helps the team answer any questions we have when it comes to conversion. Heap's insights also add conversion steps that we didn't even know existed. ### 34. Heap is a great analytics tool that provides robust insights and capabilities **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Heap by Contentsquare?** The user interface makes it extremely easy to define events, organize and analyze data. **What do you dislike about Heap by Contentsquare?** I have not disliked any features so far. The tool is a little overwhelming to use at first, but becomes very intuitive after repeated and consistent use. **What problems is Heap by Contentsquare solving and how is that benefiting you?** The primary problem it is helping us understand is feature adoption as we have recently added a new service for our customers; the information reported is helpful to understand how to segment our users. ### 35. Exceeded all my expectations for analytics! It's so easy to get actionable data! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2021 **What do you like best about Heap by Contentsquare?** The Auryc team has made it so easy to get powerful, actionable data without a huge development effort. A great feature is that as soon as an event is added, the analytics for that event will be available within a short time, with historical data. I recommend Auryc for anyone that is looking to beef up their analytics to get insights into how your customers use your application / website. **What do you dislike about Heap by Contentsquare?** I actually don't dislike anything! It works really well for us, with just a little effort on our part. **What problems is Heap by Contentsquare solving and how is that benefiting you?** In just a short time, we have already gained valuable insights that will help our customers better use our applicaiton. We have already improved usability based on the insights from Auryc, and we have more changes on the way! ### 36. Has been meeting our needs **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Heap by Contentsquare?** I've really liked using the event dashboards to track our event conversions/success of various aspects of our platform. It's also very helpful as we launch new features to see what's working and what's not. It's been pairing pretty well with segment so far as well. **What do you dislike about Heap by Contentsquare?** It's not always the easiest for a non-dev/non-tech team member to navigate and use, although there are certainly aspects that make doing so far easier than other analytics platforms we're used in the past (e.g., MixPanel, Amplitude, etc.) **What problems is Heap by Contentsquare solving and how is that benefiting you?** Heap is helping us keep track of our KPIs, feature adoption/success, monitoring any bugs that crop up, etc. This means that we're able to make better business decisions, faster. ### 37. Powerful in-app data analyzing tool **Rating:** 4.0/5.0 stars **Reviewed by:** Ethan C. | Head of Growth, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Heap by Contentsquare?** Ability to track specific user interactions within platform and map events in live time. **What do you dislike about Heap by Contentsquare?** Inability to publish user-based reports on shared dashboards. **What problems is Heap by Contentsquare solving and how is that benefiting you?** Heap has solved the problem of tracking specific user interactions for marketing without dev involvement. ### 38. Great analytics tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2022 **What do you like best about Heap by Contentsquare?** Clear user interface and great flexibility. **What do you dislike about Heap by Contentsquare?** We can sometimes get in a mess with lots of variations on charts. **What problems is Heap by Contentsquare solving and how is that benefiting you?** Funnel insights are particularly useful and enable us to get granular on our performance ### 39. True, actionable insights for our customer success team **Rating:** 4.5/5.0 stars **Reviewed by:** Courtney C. | C, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Heap by Contentsquare?** Aside from the insights, I appreciate the ease of dashboard creation for different dept heads. **What do you dislike about Heap by Contentsquare?** I honestly don't see a downside. Maybe price? But still worth what we pay. **What problems is Heap by Contentsquare solving and how is that benefiting you?** One source of truth for trusted analytics ### 40. Great for some use cases: session recordings, funnel analysis, retroactive event tracking **Rating:** 4.0/5.0 stars **Reviewed by:** Clare F. | Conversion Rate Optimization Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2021 **What do you like best about Heap by Contentsquare?** 1) The session recordings feature is one of the most helpful parts of Auryc. I can filter by specific time frames and attributes to find users who went through a design experiment and watch them interact with the new content. 2) The funnel analysis in Auryc is very straightforward and very visual. It's very easy to show stakeholders where the conversion rates are dropping off. 3) Auryc is like Heap in the way that events can be defined and then viewed retroactively. GA has the limitation where you cannot view an event until after it has been defined. 4) Easy way to add exit pop surveys and gather additional qualitative feedback **What do you dislike about Heap by Contentsquare?** 1) The major drawback on the funnel analysis is you can only look at the funnel during a snapshot of time. There's no way to view conversion metrics and how they change over time. Therefore, my team exports auryc data into a tableau in order to view funnel attributes over time. This data only is kept for a certain number of months, though. So, we might be moving to GA360 for this in particular to have long-lasting event conversion data graphed over time. 2) Unless we particularly define some fields that shouldn't be tracked in the session recordings like SSN and birthdate etc, auryc will track them. So, data privacy is a bit hazardous. 3) The tool doesn't always work as expected. Sometimes data from a particular week will look very different when you look at the same time frame a few months later. The control for when the conversion happens (within 30 days, same session, etc) doesn't seem to always work. The user-based versus session-based attributes like landing page do not display properly after you select them in the report. e.g. I will select a session-based landing page metric, but it will display a user-based all time landing page metric in the report. 4) It is difficult to figure out how to populate new events into Auryc from our backend database. **What problems is Heap by Contentsquare solving and how is that benefiting you?** -Retroactive event tracking when we forgot to set up tracking for certain events -Session recordings and viewing user behavior on site -Funnel views for stakeholders to visualize dropoff and priorities for optimization -Quick exit pop surveys to customers ### 41. Never feel like we're missing out on capturing data. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2022 **What do you like best about Heap by Contentsquare?** Heap is incredibly intuitive to create trackable events and provides website metrics instantly without need for development work. Most trackable events also work retroactively, so I never feel like we're missing out on capturing data. **What do you dislike about Heap by Contentsquare?** Heap has some limitations in how the results of an analysis are displayed, with some but minimal customization available. In most cases I find myself exporting the data in csv and managing it in a spreadsheet. **What problems is Heap by Contentsquare solving and how is that benefiting you?** Helps us to learn about our website visitors. We can evaluate the user experience based on their pathing through our site - and we can judge which content areas are best performing or in higher demand. ### 42. Heap is great for large scale customer data **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2022 **What do you like best about Heap by Contentsquare?** We use both Fullstory and Heap, but we use Heap because it makes it much easier for us to track large-scale customer trends **What do you dislike about Heap by Contentsquare?** Heap takes much more initial setup than other customer data platforms, so you need someone on the team to have experience with the platform to utilize it fully. **What problems is Heap by Contentsquare solving and how is that benefiting you?** Heap helps us to track customer trends, funnels, and identify usability issues that customers are facing. ### 43. The most robust and robust analytics solution to improve the digital experience **Rating:** 4.5/5.0 stars **Reviewed by:** Tyler M. | Engineering Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2022 **What do you like best about Heap by Contentsquare?** Heap is a software that has a lot of operational and analytical resources that support our sales process and e-commerce decision making. The dashboards have good default views and are customizable, which is something I really liked. Through these analytics we have been able to gain insight into user behavior and gather important data to devise future strategies for customer and marketing success. **What do you dislike about Heap by Contentsquare?** The adaptation process has not been the most pleasant, the training could have been smoother. This product has a steep learning curve. **Recommendations to others considering Heap by Contentsquare:** It is an incredibly powerful tool for detailed analysis of products, web behavior and customer interests. I would definitely recommend it. **What problems is Heap by Contentsquare solving and how is that benefiting you?** Heap has helped us provide a better digital experience for all our users and has made our data analysis more robust. Its analytical capabilities have been extremely helpful in having a clear landscape of our product performance and has played a defining role in our decision making around sales, marketing and even our customer service. ### 44. Great, but has a learning curve **Rating:** 4.5/5.0 stars **Reviewed by:** Lacey V. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2021 **What do you like best about Heap by Contentsquare?** What Heap does best: Letting you dig into specific website events AND get historical data, without needing to define events upfront as you do with Google Analytics. I've also found that the educational tools (Heap University) are well done and helpful. **What do you dislike about Heap by Contentsquare?** You definitely have to be at least a little bit technical to use Heap to it's full capability. To roll out within a larger team, you really do need proper definition/event guidelines and approval processes. It's easy to set up definitions incorrectly depending on the HTML structure of the pages themselves across your site experience.. Thankfully Heap has permissions and some workflow set up to manage this. **Recommendations to others considering Heap by Contentsquare:** If you're starting a new product, go for it. If you're switching from an existing analytics tool, definitely sit down and think about how your processes will change as a result. If you/your team are not technical enough, I'd highly recommend having someone in a data admin role who can ensure definitions are set up properly and reporting is accurate. **What problems is Heap by Contentsquare solving and how is that benefiting you?** Basic analytics and reporting for user behavior, mostly for product management and not so much for marketing etc. The benefit of being able to analyze historic activity is really great. ### 45. One of the best analytics tools available! **Rating:** 4.5/5.0 stars **Reviewed by:** Lucas H. | User Researcher, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2021 **What do you like best about Heap by Contentsquare?** Heap gives our company a snapshot of device usage across our core product offerings so that customer service, user research, product design and all departments may benefit from quantitative insights in addition to the qualitative user feedback we collect. Customizable overviews of metrics combined with comprehensive reports gives our company a detailed overview of user data and usage in as broad or as defined of a scope as we needed according to our project goals. **What do you dislike about Heap by Contentsquare?** I wish users were given more options in terms of organizing keywords and filters using Heap - as it stands right now the operators and values within the filtering system are fairly comprehensive as "logical operators" but might be expanded upon to get to the nitty gritty details for custom-run reports. **Recommendations to others considering Heap by Contentsquare:** None **What problems is Heap by Contentsquare solving and how is that benefiting you?** We are launching and looking at Covid-specific data tracking initiatives in our reports such as tracking page views and click throughs to covid resource pages and URLs and observing resource funnels. Additionally, we are tracking DAU and WAU with unique users performing events being tracked. ### 46. Analytics made easy **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 19, 2022 **What do you like best about Heap by Contentsquare?** I like how easy it is for the dev teams to integrate Heap Analytics into our product flow **What do you dislike about Heap by Contentsquare?** Dislike the lack of self-service to the product. I find i need to ask colleagues how to use the platform as it's not the most intuitive **What problems is Heap by Contentsquare solving and how is that benefiting you?** Heap give us good insights into how our customers are using our products and allows us to dial in to problem areas ### 47. Heap of Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Xavier M. | Senior Engineering Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2022 **What do you like best about Heap by Contentsquare?** Has been seamless to unvail where users are having issues to improve customer experiences. **What do you dislike about Heap by Contentsquare?** Making data-centric decisions has improved ROI since we comprehend customer needs prior to any sale. **What problems is Heap by Contentsquare solving and how is that benefiting you?** Automate integrtion, preparation, modeling and visualization of data to unlock insights. ### 48. Heap is useful, but requires a lot of work and understanding upfront to create useful reports. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Heap by Contentsquare?** I like that it requires very little involvement from the developers to create insightful reports, and I like that it offers multiple templates and suggestions to either improve the reports I make or gain more insight from them. **What do you dislike about Heap by Contentsquare?** I dislike how easy it is to create a report that does not measure what is intended. So I wish there was an easy way to validate exactly what the report is documenting or showing. **What problems is Heap by Contentsquare solving and how is that benefiting you?** Heap is allowing us to see where drop-off points in our longer workflows are, what are retention rate is for returning clients, and what features are being used the most. ### 49. Great platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2022 **What do you like best about Heap by Contentsquare?** Easy to implement and use. On the development side, it's got great documentation and is easy to scale. **What do you dislike about Heap by Contentsquare?** Nothing really. We're able to track anything we like, have granular control of the data being ingested, and minimal impact on site speed. **What problems is Heap by Contentsquare solving and how is that benefiting you?** It helps us get insights into anything we want, including how effective certain layouts are to conversion, tracing the customer journey, and tracking conversions. ### 50. Software seems very powerful - I need to become better at utilizing it. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2022 **What do you like best about Heap by Contentsquare?** It has such a wide range of capabilities. It seems like if you know how to use the software it is extremely powerful. I wish I had more time to learn. Our support rep has been very helpful when needed. **What do you dislike about Heap by Contentsquare?** I have struggled to know how to pull the information that I need. I also think it can be difficult with multiple users in the system creating new events and tags, it feels like we are stepping on each others toes. **Recommendations to others considering Heap by Contentsquare:** Make sure to set-up time and resources for training. The software is very powerful but not completely intuitive. Need someone who is good at learning programs. **What problems is Heap by Contentsquare solving and how is that benefiting you?** We are now able to back up our product feature enhancements with customer data and metrics. This is very powerful when presenting to leadership and other team members. ## Heap by Contentsquare Discussions - [What is the best visualization I can use to track the conversion rate from free trial to paid subscription?](https://www.g2.com/discussions/52214-what-is-the-best-visualization-i-can-use-to-track-the-conversion-rate-from-free-trial-to-paid-subscription) - 1 comment, 1 upvote - [Do you know of other platforms that provide automatic and retroactive event tracking?](https://www.g2.com/discussions/33720-do-you-know-of-other-platforms-that-provide-automatic-and-retroactive-event-tracking) - 1 comment, 1 upvote - [Can Auryc track visitors across multiple sessions?](https://www.g2.com/discussions/can-auryc-track-visitors-across-multiple-sessions) - 1 comment, 1 upvote - [How long can we retain the data?](https://www.g2.com/discussions/how-long-can-we-retain-the-data) - 1 comment, 1 upvote - [Can you analyze the data for us?](https://www.g2.com/discussions/can-you-analyze-the-data-for-us) - 1 comment, 1 upvote - [View Heap by Contentsquare pricing details and edition comparison](https://www.g2.com/products/heap-by-contentsquare/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-03+18%3A03%3A10+-0500&secure%5Bsession_id%5D=7a9aab6a-f5cc-4a7b-bc91-f8338dd1cba5&secure%5Btoken%5D=35be49a65db7583fdc8979ba9461b22201e461a5c95a7c12c3da0e5d12b85f17&format=llm_user) ## Heap by Contentsquare Integrations - [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) ## Heap by Contentsquare Features **Metrics** - Sessions - Digital Analytics - Engagement - Entry and Exit Pages - Standard Event Tracking - Custom Event Tracking - Retention - Return - Conversions - Funnels **User Identification** - Demographics - User Segmentation - Geolocation **User Behavior** - Click Tracking - Mouse Movement - Frustration Tracking **Product Analytics** - Account-Level Analytics - User-Level Analytics - Segmentation - Funnels - Alerts - Multi-Product Analytics - User Scoring - Integrations **Analytics** - Reports - Dashboard - Web Analytics - Campaign Tracking - Customer Demographics **Platform Basics** - Dynamic Segmentation - Journey Optimization **Generative AI** - AI Text Generation - AI Text Summarization **Reporting** - Real-Time Reporting - Trending - Retroactive Reporting - Segmentation - Mobile Reporting - Unification Across Devices - Custom Reports and Dashboards **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Tracking & Reporting** - Custom Event Tracking - Real-Time Insights - Attribution - Dashboard - User Path Tracking - User Activity History **A/B Testing ** - Error and Bug Tracking - Data Analysis - Notes **Administration** - Data Storage - A/B Testing - Integrations **Platform Data** - Journey Reporting - Trends Reporting - Dashboards - Advanced Data Filtering **Agentic AI - Product Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Other** - User Data - Site Search Reporting - Campaign Tracking - E-Commerce - Promotional Messages - Administration Alerts **Metrics** - Engagement - Exit Tracking - Retention - Return - Conversions **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **Visitor Information** - User Identification - Search Box **Platform Additional Functionality** - Journey Mapping - Integrations - Automated Alerts **Generative AI** - AI Text Generation **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **System Management** - Security - System Monitoring **Agentic AI - Session Replay** - Cross-system Integration **Agentic AI - Customer Journey Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Agentic AI - Digital Analytics** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Decision Making **Agentic AI - E-Commerce Analytics** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution **Administration** - API / Integrations - QA Testing - Performance and Reliability - User, Role, and Access Management **Variation Testing** - A/B Testing - Conversion Goal - Percentage of Traffic - Confidence Level - Multivariant Testing **Reporting** - Segmentation - Reports and Dashboards **Personalization** - Standard Targeting - Custom Targeting - Data Segmentation **Administration** - API / Integrations - QA Testing - Performance and Reliability - User, Role, and Access Management ## Top Heap by Contentsquare Alternatives - [Glassbox](https://www.g2.com/products/glassbox/reviews) - 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