G2

Nazar A.

Product Manager

Small-Business (50 or fewer emp.)

10/9/2026

"Verint Voice of the Customer Helps Us Understand Guest Feedback Across Properties"

4/5

What do you like best about Verint Voice of the Customer?

Without taking any biased, my genuine review on the basis of my operation task I like about Verint Voice of the Customer is that helps me to understand what guest actually think about their experience. Where we manage properties across multiple cities, then our old and existing guests feedback matters when they faced difficulties during reservation from our different channels. Review collected by and hosted on G2.com.

What do you dislike about Verint Voice of the Customer?

Since we have different properties with different operational requirements, getting everything configured according to our needs can take some time. If I'm talking about area of improvement then better onboarding guidance and easier customization. Review collected by and hosted on G2.com.

What problems is Verint Voice of the Customer solving and how is that benefiting you?

There AI feature helps me to manage guest feedback across multiple properties, especially when we are getting recurring complaints and maintain consistent service quality across locations. There performance is good which needed and helps me to make more informed decisions to improve guest experience and daily operations. Review collected by and hosted on G2.com.