G2

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

5/29/2026

"Great PSA system is you take the time to set it up according to your needs"

4.5/5

What do you like best about ConnectWise PSA?

Very complete ticketing system with integrations to all the major vendors in the space. Lots of customization and automation options. You can set boards, tickets and projects up exactly as needed. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

The layout is stuck in the 90's. It is being revamped in the Connectwise ASIO Platform, but that layout, while more modern, seems to be more suited for mobile devices and tablets. Way too much whitespace all over and information density is not there on the new version like the old one.. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

It is a very customizable system, which is probably its biggest strength and why new people also get scared away. Anything you want to do as a mature company is present in the system, but all options can be scary at first. But in more than quadrupling the size of the company, it has always kept up with our needs and different ways of doing billing, invoicing and integrating vendors. Review collected by and hosted on G2.com.