I really like that Lumin Digital is always trying to improve their own product. They're very open to discussing issues their customers have. They have a great way to process issues and in turn use that process to better their product, enhancing both our experience and the experience of our credit union members. It's also amazing how our call center uses their back office tools, which are very helpful in guiding our credit union members through their online experience. Their back office software is really amazing.

Just about everyone at Lumin is friendly and ready to assist. The Support Team is one of the best I’ve worked with across any vendor; they are knowledgeable, responsive, and genuinely invested in helping resolve issues. I’ve had the opportunity to work with two different Account Executives. While their working styles differ, both have been consistently eager to assist whenever support is needed. The platform itself is one of the best banking platforms available. I also bank with other credit unions in the San Antonio area, and the Lumin platform is far superior, even compared to larger institutions. Lumin is innovative and continuously looks for ways to enhance the platform and stay ahead of the curve.

Aggressive sprint cycles. Focus on continuous improvement. Clean UI. Good tech stack. Great team.