Lumin Digital Reviews & Product Details

Lumin Digital is always striving to enhance their products and services. As early adopters of their online banking platform, we've been able to expand our capabilities in line with the new offerings they introduce. Whenever we bring a challenge to their attention, they respond with either a suggestion for a partner vendor or an improvement to their own products. Over the past 18 months, we've rolled out new product lines with them, including digital cards, a fraud monitoring system, and we're currently working on a bill pay upgrade. Each of these implementations has come with dedicated project managers, clear timelines, regular update meetings to keep us informed, and ongoing support teams after launch. The Lumin Analytics reporting system has also played a key role in helping us make strategic decisions and better understand how our products are being used.

Lumin's support services and ticketing system is above average. The response times are fast, communication is consistent, and the staff finds the solutions to our issues. The staff at Lumin present a weekly update to users for the release notes. This provides the users of the products the ability to see the changes and ask questions. Review collected by and hosted on G2.com.

At times, getting a quick resolution can be challenging when an issue or outage involves a third party that Lumin needs to coordinate with on our behalf, such as with mobile deposit or Yodlee. The process tends to be slower because there are several layers of communication, and if additional questions arise, it can further delay the resolution. Review collected by and hosted on G2.com.

From the initial sales experience through the implementation of our digital banking platform, the Lumin team has been a pleasure to work with. Their processes are well-defined and truly focused on serving the client’s needs rather than their own. They demonstrate a strong understanding of credit unions and consistently ensure that our feedback and priorities are heard and addressed. Review collected by and hosted on G2.com.

It’s hard to find anything not to like about the Lumin team. Review collected by and hosted on G2.com.

The organization and communication on this project was top tier! We had weekly project meetings and periodic meetings for other specific tasks. For example, we had two meetings a week just to review testing items. They were so quick to jump on calls for troubleshooting and/or understanding something better. They are so open to suggestions even if it is not possible in the system currently. The product itself is very user friendly and easy to use! Review collected by and hosted on G2.com.

We did have to do some customizations inside our core to make it work like our members expect. We have been disappointed in some of the limitations we had on the card side - for example card alerts are text only and not push notification. Review collected by and hosted on G2.com.

They are attentive to your FI needs and are committed to collaborating with you to ensure a successful product outcome. Review collected by and hosted on G2.com.

Programming tends to be expensive, and the use of blanket pricing makes it difficult to break down or specify individual costs. Review collected by and hosted on G2.com.

The technology is truly cutting edge, and the staff have been very friendly throughout the process. So far, the implementation has been progressing smoothly. Review collected by and hosted on G2.com.

It lacks connectivity with certain third-party apps, but we've managed to find workarounds. Review collected by and hosted on G2.com.

What I like best about Lumin Digital is its modern, user-friendly interface and seamless mobile experience. It makes digital banking feel personalized, intuitive, and secure for both users and institutions Review collected by and hosted on G2.com.

While Lumin Digital offers a great user experience, customization options can sometimes be limited compared to other platforms, which can restrict flexibility for certain institutions Review collected by and hosted on G2.com.

What I like best about Lumin Digital is they are a partner in our mutual success. They walk beside us. They share our goals for the future and we share theirs. They aren't just a vendor and we aren't just a client. We're partners. Partners have each others backs. We want what's best for each other and what's best for our members. And they have the Tech Stack to deliver that. They are strategic and they listen! Review collected by and hosted on G2.com.

No real complaints. The Support is second to none. Our implementation was smooth and on time. And the product is wonderful. Super easy to use. Review collected by and hosted on G2.com.

Lumin is an easy provider to work with that is continuously updating their system. Review collected by and hosted on G2.com.

No major thing that makes us dislike Lumin. Review collected by and hosted on G2.com.

Some of the most helpful aspects is being able to be heard and openly communicate with the people driving the enhancements at Lumin. They are always open to feedback and are interested in enhancing the digital experience continuously. Review collected by and hosted on G2.com.

With the sheer velocity in which features are added there can be times that features release a little light in some areas which leads us to waiting on implementation in our environments until there are either additional configuration options or the feature is more fully fleshed out. Review collected by and hosted on G2.com.

Agile, strong partnership that wants and aids with our growth. Actively listens to our requests and willingness to align with our goals,

Strong customer support, including from our account exec (Blaine). Review collected by and hosted on G2.com.

Costs for enhancements. No peer benchmarking available without Lumin Analytics. Review collected by and hosted on G2.com.