--- title: Relay Reviews meta\_title: 'Relay Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 30 reviews by the users' company size, role or industry to find out how Relay works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 30 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Financial Services url: https://www.g2.com/categories/financial-services --- ### Relay Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of Relay, appreciating its convenience and responsive customer support. [(13 mentions)](https://www.g2.com/products/relay-financial-relay/reviews?filters%5Bsentiment_snippet%5D=2370218&qs=pros-and-cons#reviews) Users value Relay's **excellent customer support** , appreciating the knowledge and responsiveness of the team for all inquiries. [(9 mentions)](https://www.g2.com/products/relay-financial-relay/reviews?filters%5Bsentiment_snippet%5D=2370166&qs=pros-and-cons#reviews) Users find the **initial setup of Relay extremely easy** , facilitating a smooth transition to the banking platform. [(8 mentions)](https://www.g2.com/products/relay-financial-relay/reviews?filters%5Bsentiment_snippet%5D=2370210&qs=pros-and-cons#reviews) Users find Relay's **setup ease** remarkable, facilitating a smooth transition with straightforward online application processes. [(7 mentions)](https://www.g2.com/products/relay-financial-relay/reviews?filters%5Bsentiment_snippet%5D=2370191&qs=pros-and-cons#reviews) Users appreciate the **convenience** of Relay's mobile banking app, allowing anytime access and seamless management of accounts. [(6 mentions)](https://www.g2.com/products/relay-financial-relay/reviews?filters%5Bsentiment_snippet%5D=2370107&qs=pros-and-cons#reviews) Users face **payment issues** with Relay, including difficulties with refunds and lack of phone support for debit cards. [(5 mentions)](https://www.g2.com/products/relay-financial-relay/reviews?filters%5Bsentiment_snippet%5D=2370146&qs=pros-and-cons#reviews) Users face significant **approval issues** with Relay, especially regarding international payments and fund access delays. [(4 mentions)](https://www.g2.com/products/relay-financial-relay/reviews?filters%5Bsentiment_snippet%5D=2370202&qs=pros-and-cons#reviews) Users report **poor customer support** from Relay, highlighting issues with unauthorized transactions and slow resolutions for international payments. [(3 mentions)](https://www.g2.com/products/relay-financial-relay/reviews?filters%5Bsentiment_snippet%5D=2409109&qs=pros-and-cons#reviews) Users report frustrating **cancellation issues** with Relay, leading to delays and unhelpful support during critical transactions. [(2 mentions)](https://www.g2.com/products/relay-financial-relay/reviews?filters%5Bsentiment_snippet%5D=2370204&qs=pros-and-cons#reviews) Users express concerns over **credit issues** , including unauthorized transactions and lack of customer support contact options. [(2 mentions)](https://www.g2.com/products/relay-financial-relay/reviews?filters%5Bsentiment_snippet%5D=2409160&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Relay ##### 1. Ease of Use Users value the **ease of use** of Relay, appreciating its convenience and responsive customer support. [ See 13 mentions ](https://www.g2.com/products/relay-financial-relay/reviews?filters%5Bsentiment_snippet%5D=2370218&qs=pros-and-cons#reviews) See Related User Reviews ![Sue F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sue F.") SF Sue F. Small-Business (50 or fewer emp.) 5.0/5 "Easy to Use, Time-Saving Automations That Deliver" What do you like about Relay? The most helpful thing about Relay is how easy the app is to use, along with how much time their automations save me each month. ![Erica D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erica D.") ED Erica D. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Banking for Profit First Users" What do you like about Relay? I use Relay for my own banking needs for both my business and non-profit, and I recommend it to my clients because it supports the Profit First system ##### 2. Customer Support Users value Relay's **excellent customer support** , appreciating the knowledge and responsiveness of the team for all inquiries. [ See 9 mentions ](https://www.g2.com/products/relay-financial-relay/reviews?filters%5Bsentiment_snippet%5D=2370166&qs=pros-and-cons#reviews) See Related User Reviews ![Erica D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erica D.") ED Erica D. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Banking for Profit First Users" What do you like about Relay? I use Relay for my own banking needs for both my business and non-profit, and I recommend it to my clients because it supports the Profit First system WL Wendy L. Small-Business (50 or fewer emp.) 5.0/5 "Great Value with Multiple Accounts—and No Fees" What do you like about Relay? As a business owner. Having multiple accounts is important to me. It's easy to use and you have excellent customer service.I feel like a get a lot of ##### 3. Easy Setup Users find the **initial setup of Relay extremely easy** , facilitating a smooth transition to the banking platform. [ See 8 mentions ](https://www.g2.com/products/relay-financial-relay/reviews?filters%5Bsentiment_snippet%5D=2370210&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Effortless Banking with Stellar Billing Feature" What do you like about Relay? I really enjoyed the ease of opening and closing accounts with Relay. I love the new feature that allows us to send billing invoices to our clients, w ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 2.0/5 "Easy to Use 90% of the time, but Horrible Customer Experience Because They're Not a Real Bank" What do you like about Relay? It's a technology-forward banking platform that's easy to set up and use for small business owners. It also has a number of useful features to address ##### 4. Setup Ease Users find Relay's **setup ease** remarkable, facilitating a smooth transition with straightforward online application processes. [ See 7 mentions ](https://www.g2.com/products/relay-financial-relay/reviews?filters%5Bsentiment_snippet%5D=2370191&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Effortless Banking with Stellar Billing Feature" What do you like about Relay? I really enjoyed the ease of opening and closing accounts with Relay. I love the new feature that allows us to send billing invoices to our clients, w ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 2.0/5 "Easy to Use 90% of the time, but Horrible Customer Experience Because They're Not a Real Bank" What do you like about Relay? It's a technology-forward banking platform that's easy to set up and use for small business owners. It also has a number of useful features to address ##### 5. Convenience Users appreciate the **convenience** of Relay's mobile banking app, allowing anytime access and seamless management of accounts. [ See 6 mentions ](https://www.g2.com/products/relay-financial-relay/reviews?filters%5Bsentiment_snippet%5D=2370107&qs=pros-and-cons#reviews) See Related User Reviews ![Justin P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justin P.") JP Justin P. Small-Business (50 or fewer emp.) 5.0/5 "Versatile Banking with Stellar Support" What do you like about Relay? I really like the mobile banking appl that Relay has. I can access my accounts using the app at any time, day or night, which is very convenient. The AC Alexander C. Small-Business (50 or fewer emp.) 5.0/5 "Low Cost, No Monthly Fee, and Responsive Support" What do you like about Relay? No monthly fee, low cost; support is responsive. Easy to log in and use, make transfers. No major headaches so far (a year in)! ### 5 Cons or Disadvantages of Relay ##### 1. Payment Issues Users face **payment issues** with Relay, including difficulties with refunds and lack of phone support for debit cards. [ See 5 mentions ](https://www.g2.com/products/relay-financial-relay/reviews?filters%5Bsentiment_snippet%5D=2370146&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Effortless Banking with Stellar Billing Feature" What do you dislike about Relay? Our biggest hang up is the fact that we cannot refund an invoice. If we need to refund somebody money, we have to get their bank account information a ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 2.0/5 "Easy to Use 90% of the time, but Horrible Customer Experience Because They're Not a Real Bank" What do you dislike about Relay? It' is a fintech platform, and research on Reddit makes it clear that there are a number of pitfalls resulting from the fact that Relay is not actuall ##### 2. Approval Issues Users face significant **approval issues** with Relay, especially regarding international payments and fund access delays. [ See 4 mentions ](https://www.g2.com/products/relay-financial-relay/reviews?filters%5Bsentiment_snippet%5D=2370202&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 2.0/5 "Easy to Use 90% of the time, but Horrible Customer Experience Because They're Not a Real Bank" What do you dislike about Relay? It' is a fintech platform, and research on Reddit makes it clear that there are a number of pitfalls resulting from the fact that Relay is not actuall AC Alexander C. Small-Business (50 or fewer emp.) 5.0/5 "Low Cost, No Monthly Fee, and Responsive Support" What do you dislike about Relay? Not sure how I even wound up with a virtual card, but somehow someone hacked it and even when they didn't have the correct CVV 2 transactions were let ##### 3. Poor Customer Support Users report **poor customer support** from Relay, highlighting issues with unauthorized transactions and slow resolutions for international payments. [ See 3 mentions ](https://www.g2.com/products/relay-financial-relay/reviews?filters%5Bsentiment_snippet%5D=2409109&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 2.0/5 "Easy to Use 90% of the time, but Horrible Customer Experience Because They're Not a Real Bank" What do you dislike about Relay? It' is a fintech platform, and research on Reddit makes it clear that there are a number of pitfalls resulting from the fact that Relay is not actuall AC Alexander C. Small-Business (50 or fewer emp.) 5.0/5 "Low Cost, No Monthly Fee, and Responsive Support" What do you dislike about Relay? Not sure how I even wound up with a virtual card, but somehow someone hacked it and even when they didn't have the correct CVV 2 transactions were let ##### 4. Cancellation Issues Users report frustrating **cancellation issues** with Relay, leading to delays and unhelpful support during critical transactions. [ See 2 mentions ](https://www.g2.com/products/relay-financial-relay/reviews?filters%5Bsentiment_snippet%5D=2370204&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 2.0/5 "Easy to Use 90% of the time, but Horrible Customer Experience Because They're Not a Real Bank" What do you dislike about Relay? It' is a fintech platform, and research on Reddit makes it clear that there are a number of pitfalls resulting from the fact that Relay is not actuall ![Luis Eduardo U.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luis Eduardo U.") LU Luis Eduardo U. Small-Business (50 or fewer emp.) 2.0/5 "Payment Processing Issues Undermine Otherwise Useful Account Features" What do you dislike about Relay? I recently had an unpleasant experience with Relay; when I gave an invoice link to my client and they paid, the transaction was considered a "Self-Pay ##### 5. Credit Issues Users express concerns over **credit issues** , including unauthorized transactions and lack of customer support contact options. [ See 2 mentions ](https://www.g2.com/products/relay-financial-relay/reviews?filters%5Bsentiment_snippet%5D=2409160&qs=pros-and-cons#reviews) See Related User Reviews AC Alexander C. Small-Business (50 or fewer emp.) 5.0/5 "Low Cost, No Monthly Fee, and Responsive Support" What do you dislike about Relay? Not sure how I even wound up with a virtual card, but somehow someone hacked it and even when they didn't have the correct CVV 2 transactions were let ![robin h.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "robin h.") RH robin h. 4.5/5 "Seamless Account Integration with Stellar Support" What do you dislike about Relay? I don't like that there's no number to call on the debit cards. ![Adrian H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adrian H.") AH Adrian H. Treasurer Small-Business (50 or fewer emp.) 7/20/2026 "The Best Banking Platform for Modern Bookkeeping" 5/5 What do you like best about Relay? The secure ACH payment process is by far my favorite feature. Vendors submit their banking information directly through Relay, so we never have to handle sensitive account details ourselves. It saves time, improves security, and makes paying invoices fast and professional. I also appreciate the approval controls, audit trail, and ability to organize funds across multiple accounts. As both a treasurer and a professional bookkeeper, Relay has become one of the first banking platforms I recommend to clients. Review collected by and hosted on G2.com. What do you dislike about Relay? I honestly can't think of anything at the moment. Review collected by and hosted on G2.com. What problems is Relay solving and how is that benefiting you? Relay helps solve several operational and cash management problems. Before using Relay, paying vendors often meant printing and mailing checks, collecting sensitive banking information, and manually tracking approvals. Relay has streamlined that entire process with secure ACH payments, built-in approval workflows, and a complete audit trail. It also makes cash management much easier by allowing funds to be organized across multiple accounts for different purposes, reducing the chance of accidentally spending money allocated for future obligations. As a bookkeeper managing multiple clients, Relay also gives me confidence that payments are handled securely and efficiently while maintaining strong internal controls. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Loren H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Loren H.") LH Loren H. Founder Small-Business (50 or fewer emp.) 6/30/2026 "Three Months of Delays and No Answers" 0/5 What do you like best about Relay? The interface is clean and straightforward, making it easy to understand. Review collected by and hosted on G2.com. What do you dislike about Relay? opened a business account more than three months ago and still cannot use it. During that time, the company has never explained what issue is preventing the account from being activated. I have contacted customer service multiple times. Each time, I am told that my account is under review by the compliance team, but customer service cannot tell me why. They also say they do not need any additional information from me to complete the review. Customer service has repeatedly assured me that the matter has been marked as "urgent" and that I would receive an update. However, they claim the compliance team has not responded to any of their requests, and they have no other way to contact this back-office department. After more than three months with no explanation, no resolution, and no meaningful communication, I no longer believe this is a viable banking option for my business. I have wasted a significant amount of time and now need to contact my clients and arrange alternative payment methods. Very disappointing experience. Review collected by and hosted on G2.com. What problems is Relay solving and how is that benefiting you? None Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Jeff and Carmen H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeff and Carmen H.") JH Jeff and Carmen H. Owner Small-Business (50 or fewer emp.) 7/17/2026 "Reasonable Fees and Easy Multi-Business Spending Tracking" 5/5 What do you like best about Relay? I like being able to track money going out across our different businesses, and the fees are very reasonable. I also appreciate the option to keep our money in separate accounts, since setting funds aside and reserving them for specific needs is crucial. Review collected by and hosted on G2.com. What do you dislike about Relay? Some of the site navigation is hard to remember. Id like to see all our accounts on the first page rather than having to click on accounts. Review collected by and hosted on G2.com. What problems is Relay solving and how is that benefiting you? Having the ability to add accounts to pocket our funds. It makes things easier to see and forecast Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite EL Eduardo L. Founder & CEO Small-Business (50 or fewer emp.) 3/2/2026 "Founder-friendly banking with world-class support" 5/5 What do you like best about Relay? Relay is the first banking platform I’ve used that genuinely feels built for operators. The UI is clean and fast, the account structure makes cash management (and Profit First-style allocation) insanely simple, and everything feels like it is designed to reduce friction: opening accounts, moving money, setting permissions, and staying organized. But the real differentiator is the support. Bernardo Tellini has been exceptional, responsive, proactive, and genuinely invested in helping us get things done the right way. It doesn’t feel like “ticket support”; it feels like a partner who understands urgency and cares about outcomes. That level of reliability, plus a product that’s actually founder-friendly, is what I like best about Relay. Review collected by and hosted on G2.com. What do you dislike about Relay? Honestly, there’s very little to dislike. The only real limitation I’ve run into is a recent issue with international payments—at the moment we can’t send them directly through Relay. That said, Relay handled it the right way: they were transparent, took full ownership, clearly explained what happened, and shared what they’re doing to resolve it. In the meantime, setting up a Wise or Revolut account and connecting it to Relay has been extremely simple, so it’s been an easy workaround. Outside of that, everything has been exceptional. Review collected by and hosted on G2.com. What problems is Relay solving and how is that benefiting you? Relay is solving the core problem of cashflow organization and control, making it easy to structure banking the way a real operator runs a business. It’s been a game-changer for implementing Profit First because we can create a clean, dedicated bank account structure quickly (Income, OPEX, Tax, Profit, Owner’s Comp, etc.) without friction. Opening multiple accounts is fast, the interface is intuitive, and moving money between accounts is simple and predictable. The auto-transfer rules are the real unlock, they’ve been a game changer for Profit First because they automate allocations and enforce consistency without manual effort. The benefit is tangible: we spend far less time managing cashflow, we reduce errors and chaos, and we can execute allocations consistently, so profitability improves because the system actually gets implemented and maintained, not just “planned.” Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") AH Verified User in Hospitality Small-Business (50 or fewer emp.) 2/19/2026 "Effortless Banking with Stellar Billing Feature" 5/5 What do you like best about Relay? I really enjoyed the ease of opening and closing accounts with Relay. I love the new feature that allows us to send billing invoices to our clients, which they can pay in a variety of ways. This feature has been incredibly valuable to us as it allowed us to consolidate platforms and bring everything together on one website, making our business operations smoother and easier. The initial setup of Relay was very easy and simple. Review collected by and hosted on G2.com. What do you dislike about Relay? Our biggest hang up is the fact that we cannot refund an invoice. If we need to refund somebody money, we have to get their bank account information and send an ACH and not everybody is willing to do that. So that's a little bit of a struggle that I would love to see Relay change. Review collected by and hosted on G2.com. What problems is Relay solving and how is that benefiting you? I can easily manage multiple bank accounts with Relay, using it to open and close accounts and move money effortlessly. It also simplifies billing by replacing another platform, making business operations smoother. Review collected by and hosted on G2.com. Show More 2/20/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Emily H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emily H.") EH Emily H. Chief Creative Officer Small-Business (50 or fewer emp.) 5/6/2026 "Effortless Financial Organization with Reliable Security" 5/5 What do you like best about Relay? I love how Relay easily organizes my business finances, and I find the way it allows me to organize different accounts really helpful. I appreciate that it provides both a physical and virtual card, and I like that its security and fraud system works well. The good APR for savings accounts is a plus, and I enjoy the seamless connection it has with major banks. I also appreciate how it integrates smoothly with Anchor and QuickBooks Online. The initial setup was super easy, making the whole experience even better. Review collected by and hosted on G2.com. What do you dislike about Relay? I did have a fraud issue. Relay stopped it but it took quite a few transactions because the person was making many small payments. I should've had it set up to flag me quicker but didn't realize I could/should do that. Maybe be prompted to do so, and reminded if it isn't set up. Review collected by and hosted on G2.com. What problems is Relay solving and how is that benefiting you? Relay organizes my business finances, offers physical and virtual cards, a decent savings APR, and a good security system. I like organizing different accounts and its integration with major banks, Anchor, and QuickBooks. It stopped fraud but might prompt users better for quicker action. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Jamie C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jamie C.") JC Jamie C. Small-Business (50 or fewer emp.) 3/24/2026 "Efficient Bookkeeping, Seamless Integration" 5/5 What do you like best about Relay? I love that Relay attaches receipts to payments and integrates with Xero so I can categorize expenses when they are fresh in my memory. I really appreciate being able to have up to 20 checking accounts without fees. The automated distributions feature is so nice, and it's very convenient to have one space to categorize my bills sorted by due date. The virtual business cards are also very convenient, and it's great for making bookkeeping efficient and not overwhelming, even for someone not comfortable with accounting. Plus, the initial setup was great! Review collected by and hosted on G2.com. What do you dislike about Relay? I really need Zelle for making payments. That is the biggest downside so far. Only having the check, wire or ACH options for payments isn't ideal either. Review collected by and hosted on G2.com. What problems is Relay solving and how is that benefiting you? Relay lets me separate accounts without fees and neatly organizes bills by due date. The integration with Xero and receipt attachment makes bookkeeping easy and efficient, even for someone uncomfortable with accounting. I also appreciate the convenience of virtual business cards and multiple checking accounts without fees. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") AA Verified User in Accounting Small-Business (50 or fewer emp.) 3/5/2026 "Relay: The Smart Banking Solution Every Business Owner Needs!" 5/5 What do you like best about Relay? Relay is hands down the best banking platform for business owners. The ability to create multiple checking accounts, seamless integrations with accounting tools, and the real-time cash flow visibility make it a game-changer. The platform is intuitive, fee-free, and built with entrepreneurs in mind. Nabeel Jagani on their team has been exceptional — incredibly knowledgeable, responsive, and genuinely helpful every step of the way. Ease of use and customer support are truly unmatched. Review collected by and hosted on G2.com. What do you dislike about Relay? Honestly, there is very little to dislike. If anything, — and as a personal wish, it would be amazing if Relay could support Zelle in the future, though that's more of a dream feature than a true complaint! Relay continues to improve and the team is clearly listening to their users. Review collected by and hosted on G2.com. What problems is Relay solving and how is that benefiting you? Relay has solved the problem of having a business bank that actually understands the needs of entrepreneurs. We use it for cash flow management, expense management, and as our primary digital banking platform. It's helped us stay organized, keep client funds properly separated, and run a cleaner, more efficient operation. We've also recommended it to our clients at Wealth and Legacy Builder, and the feedback has been overwhelmingly positive. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Lori D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lori D.") LD Lori D. Owner Small-Business (50 or fewer emp.) 12/11/2025 "Effortless Banking and Account Management—Highly Recommended!" 5/5 What do you like best about Relay? I love the ease to create additional accounts. I also enjoy the ease in modifying the percentages of money being transferred into these accounts seamlessly. The invoice creation is super easy and easy for my clients to follow and pay. I can order new cards quickly and banking is just a breeze. It has helped me use the profit first system and it is working! Now I don't worry about payroll or IRS taxes I have accounts ready and set up for those and money waiting for the bill to be paid. It's amazing. I've been using relay now for over 3 years. I highly recommend it. Review collected by and hosted on G2.com. What do you dislike about Relay? Well I'm using the free version so I really can't complain. I do not use the checks. I think 7 to 10 days is too long, but I don't use checks anymore so that does not affect me. Review collected by and hosted on G2.com. What problems is Relay solving and how is that benefiting you? Well they just rolled out the feature to create invoices and send them to your clients to receive payment. That was amazing. I have a few clients that I have to chase and once they saw an invoice from the bank they took care of it right away. Review collected by and hosted on G2.com. Show More Response from Relay Marketing of Relay [Editedit](https://www.g2.com/survey_responses/relay-review-12076869/official_response/edit) Hi Lori, Thank you for such a glowing review! We're glad you're enjoying the features. Having clarity and control over your finances is our goal and we're happy that you've found multi-account usage and invoicing useful for your business. We also appreciate your honest feedback about check timelines, and we’re glad the shift away from checks has worked well for you. Thanks again for your recommendation and continued trust in Relay! Current UserValidated ReviewerSource: Seller invite ![Sampson A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sampson A.") SA Sampson A. CEO Small-Business (50 or fewer emp.) 7/22/2026 "Outstanding Customer Service That Resolves Issues Fast" 5/5 What do you like best about Relay? Customer service and how they handle client issues Review collected by and hosted on G2.com. What do you dislike about Relay? Nothing at the moment. I have nothing that I dislike yet Review collected by and hosted on G2.com. What problems is Relay solving and how is that benefiting you? I needed Relay to approve request for transfer increase. This situation was urgent and was done within minutes Review collected by and hosted on G2.com. 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