Best Customer Self-Service Software - Page 21

How Many Customer Self-Service Software Products Does G2 Track?

Total Products under this Category: 432

Category Stats (Sep 2026)

  • Average Rating: 4.51/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Fluid Topics (+0.69%) - Among all products in this category, Fluid Topics recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Customer Self-Service Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 80,700+ Authentic Reviews
  • 432+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Customer Self-Service Software

G2 Grid® for Customer Self-Service Software plotting products by satisfaction and market presence

Highlighted products: Zendesk for Customer Service, Zoho Desk, Agentforce Service (formerly Salesforce Service Cloud), Fin, HubSpot Service Hub, Freshdesk, Jotform AI Agents, and ServiceNow Customer Service Management.

Underlying data: [Grid® JSON](https://www.g2.com/categories/customer-self-service/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=zoho-desk&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=fin&focus%5B%5D=hubspot-service-hub&focus%5B%5D=freshdesk&focus%5B%5D=jotform-ai-agents&focus%5B%5D=servicenow-customer-service-management)

Lummy

Lummy is a type of AI-powered chatbot solution designed to help businesses, particularly clinics, enhance customer engagement, streamline communication, and boost the number of consultations. It provides conversational interfaces that interact with users in real-time to answer questions, recommend services, and improve customer service experiences. Lummy is categorized as both an AI chatbot and conversational marketing tool, making it suitable for businesses looking to automate customer interactions and increase efficiency. Its primary audience includes service-based industries, such as healthcare clinics, that require consistent, professional, and scalable communication with their clients. Lummy addresses use cases such as answering inquiries about services, recommending relevant offerings, and enabling follow-up interactions based on user activity. Key features and benefits of Lummy include: AI-Powered Conversations: Lummy uses natural language processing (NLP) and machine learning to provide human-like interactions, ensuring accurate and contextually relevant responses. Customizable Workflows: Businesses can create tailored conversational flows to meet specific needs, such as guiding users through booking processes or providing detailed service information. 24/7 Availability: Lummy offers continuous support, ensuring that customer inquiries are addressed promptly, even outside regular business hours. Seamless Implementation: Lummy is easy to set up on business websites and integrates effortlessly with social media platforms like Messenger, Instagram, and WhatsApp to extend its functionality and reach. Increased Consultations: By streamlining customer interactions and providing immediate responses, Lummy helps convert inquiries into booked consultations, driving business growth. Lummy is a practical tool for businesses aiming to enhance customer satisfaction, automate routine inquiries, and improve overall efficiency in managing customer interactions. Its versatility makes it an ideal solution for businesses seeking scalable, AI-driven communication solutions.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate Lummy?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind Lummy?

Who Uses This Product?

  • Company Size: 100% Small

What Do G2 Reviewers Say About Lummy?

AI-generated summary from verified user reviews

Pros
  • Users value the efficient chatbot integration that saves time and enhances patient communication effectively.
  • Users commend the ease of use of Lummy, simplifying website integration and enhancing efficiency in customer interaction.
  • Users value the efficiency of Lummy, saving time and improving response rates for patient inquiries.
  • Users appreciate the efficiency of the Lummy chatbot, saving time and improving patient response times effectively.
  • Users find Lummy's chatbot implementation easy and quick, significantly saving time and improving patient engagement.

What Are Recent G2 Reviews of Lummy?

Mint Service Desk

Mint Service Desk is a certified and personalized ITSM software that guarantees the highest level of ticket management. The intuitive interface allows you to easily handle all incidents, and due to the automatic identification of IT assets in the network, it is possible to immediately access complete, accurate, and up-to-date data at any time. What's more, the system provides an advanced SLA function, the ability to track the Agent's working time, API, and the option of creating reports based on incidents, assets, or users. Mint Service Desk is also compatible with ITIL®️4 and tailored to the individual needs of companies.

Average Rating: 4.8/5.0

Total Reviews: 15

How Do G2 Users Rate Mint Service Desk?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.1/10)

Who Is the Company Behind Mint Service Desk?

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 53% Small, 35% Medium

What Are Recent G2 Reviews of Mint Service Desk?

What Are G2 Users Discussing About Mint Service Desk?

Nettyfish Solutions

WACTO redefines WhatsApp business communications with AI-powered Conversational Marketing. Moreover, the platform integrates automation, customer engagement, and intelligent WhatsApp chat workflows – enabling businesses to connect with their audience instantly, personally, and at scale.

Average Rating: 4.0/5.0

Total Reviews: 1

How Do G2 Users Rate Nettyfish Solutions?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)

Who Is the Company Behind Nettyfish Solutions?

Who Uses This Product?

  • Company Size: 100% Large

What Do G2 Reviewers Say About Nettyfish Solutions?

AI-generated summary from verified user reviews

Pros
  • Users value the real-time analytics of Nettyfish Solutions, enabling effective performance measurement and optimized outreach.
  • Users appreciate the intuitive interface and straightforward campaign setup, enhancing performance measurement and outreach optimization.
  • Users appreciate the responsive and helpful customer support of Nettyfish Solutions, enhancing their overall experience.
  • Users appreciate the ease of use with Nettyfish Solutions, enjoying intuitive setup and responsive support for their needs.
  • Users appreciate the easy implementation of Nettyfish Solutions, enjoying its intuitive interface and straightforward setup process.
Cons
  • Users find the customization difficulty frustrating, as dashboard reports lack needed flexibility and efficiency in approvals is lacking.
  • Users experience occasional dashboard issues like lag and inefficiencies in the template approval process during peak times.
  • Users note the limited customization options for dashboard reports, impacting overall efficiency and usability during peak times.
  • Users find the limited templates can hinder customization and slow down the approval process, affecting efficiency.
  • Users often experience linking issues with the portal, leading to lag and inefficiencies in the approval process.

What Are Recent G2 Reviews of Nettyfish Solutions?

Network Configuration Manager - Professional Edition - 100 Devices

ManageEngine's Network Configuration Manager (NCM Professional Edition is a comprehensive solution designed to manage network configurations, changes, and compliance across various devices, including switches, routers, and firewalls. Tailored for medium-sized networks, this edition supports up to 100 devices, providing centralized control over the entire device configuration management lifecycle. By automating routine tasks and ensuring compliance with industry standards, NCM enhances network reliability and security. Key Features and Functionality: - Configuration Backup: Automates the backup of device configurations, ensuring quick restoration in case of failures. - Network Automation: Utilizes Configlets to automate repetitive network operations, reducing manual intervention. - Real-time Change Detection: Monitors devices to detect configuration changes as they occur, enhancing network security. - Compliance Management: Audits configurations against industry standards to ensure compliance and mitigate risks. - Detailed Reporting: Generates comprehensive reports on inventory, configuration changes, and compliance status. - Multi-vendor Support: Compatible with devices from over 200 vendors, offering flexibility in diverse network environments. Primary Value and Problem Solved: Network Configuration Manager addresses the challenges of managing complex network infrastructures by automating configuration tasks, ensuring compliance, and providing real-time monitoring. This reduces the risk of human error, enhances network uptime, and simplifies the management of multi-vendor devices. By offering a centralized platform for configuration management, NCM empowers IT teams to maintain a secure and efficient network environment.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate Network Configuration Manager - Professional Edition - 100 Devices?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind Network Configuration Manager - Professional Edition - 100 Devices?

  • Seller: Zoho
  • Year Founded: 1996
  • HQ Location: Austin, TX
  • Twitter: @Zoho
    137,880 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    30,913 employees on LinkedIn®
  • Phone: +1 (888) 900-9646

Who Uses This Product?

  • Company Size: 100% Small

What Do G2 Reviewers Say About Network Configuration Manager - Professional Edition - 100 Devices?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Network Configuration Manager, managing 100 devices effortlessly for medium-sized networks.
Cons
  • Users note the limited customization in interface and reports, which may not meet specific organizational needs.
  • Users note the limited options for customization in interface and reports, hindering adaptability for their needs.

What Are Recent G2 Reviews of Network Configuration Manager - Professional Edition - 100 Devices?

Neuron7

Neuron7 is the Service Decision Platform, built for humans and AI agents, for teams supporting complex products like medical devices, industrial equipment, high-tech systems, telecom infrastructure. Industries where a wrong call means another truck roll, a missed SLA, or a technician relearning something the team already knew. The Service Decision Platform spans the full service lifecycle: predicting which assets will fail, preventing the costliest events, resolving issues, and learning from every decision made, whether that decision is made by a technician on-site or another AI agent calling into the system. It runs on the Service Decision Graph, which connects products, failure modes, and resolution paths pulled from manuals, tickets, and fixes technicians have already made. Rather than forcing one model to handle everything, Neuron7 matches the right AI approach to each problem. That intelligence layer sits underneath the entire service continuum, including self-service portals, contact center agent-assist, L2/L3 technical support, and field service technicians working on-site, and it connects to other AI agents and platforms via MCP and A2A for closed-loop automation. Every interaction updates the graph, so accuracy compounds rather than plateaus. Customers see 90%+ resolution accuracy and measurable ROI within 90 days. TransLogic, Ciena, and NCR Atleos use Neuron7 to move from reactive break-fix work toward predicting failures before they happen.

Average Rating: 4.7/5.0

Total Reviews: 6

How Do G2 Users Rate Neuron7?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Automation: 10.0/10 (Category avg: 8.7/10)
  • Integrations: 8.3/10 (Category avg: 8.6/10)

Who Is the Company Behind Neuron7?

  • Seller: Neuron7.ai
  • Company Website:
  • Year Founded: 2020
  • HQ Location: San Jose, US
  • Twitter: @Neuron7_AI
    91 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    129 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Large, 50% Medium

What Do G2 Reviewers Say About Neuron7?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the user-friendly automation of Neuron7.ai, making it accessible for non-technical users.
  • Users enjoy the ease of use of Neuron7.ai, appreciating its intuitive design and straightforward answers for automation.
  • Users appreciate the intelligent support search of Neuron7.ai, enhancing data analysis with efficient navigation and options.
Cons
  • Users find the cost issues of sharing data with Neuron7.ai can be burdensome, often needing dedicated resources.
  • Users find the effort required for data sharing to be costly, often needing dedicated resources for processing.
  • Users find it challenging to configure models due to the difficult learning process, especially for non-technical individuals.

What Are Recent G2 Reviews of Neuron7?

Ngage 360

NGage 360 is a no-code AI automation platform that enables businesses to deploy intelligent, multilingual agents for customer support and internal workflow automation. These agents integrate with existing systems, learn from business data, and operate 24/7 to handle inquiries, schedule tasks, and retrieve information across chat and voice. With support for over 90 languages, lead capture tools, and customizable workflows, NGage 360 helps businesses reduce support costs, boost productivity, and deliver a seamless experience - both for customers and internal teams - all without writing a single line of code.

Average Rating: 3.5/5.0

Total Reviews: 1

How Do G2 Users Rate Ngage 360?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Automation: 10.0/10 (Category avg: 8.7/10)
  • Integrations: 10.0/10 (Category avg: 8.6/10)
  • Personalization: 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind Ngage 360?

Who Uses This Product?

  • Company Size: 100% Small

Posh

Posh is building agentic AI for community banks and credit unions, helping them serve customers, reach new audiences, and empower their teams. Purpose-built for financial services, Posh's AI works across voice, digital, and knowledge channels, powering conversational customer service, 24/7 self-service, and dramatically more efficient frontline teams. From customer-facing assistants to employee productivity tools, Posh helps institutions serve their communities, reach more people, and empower the staff behind every interaction. Backed by leading AI and financial services experts, Posh delivers measurable gains in both customer and employee experience. Explore posh.ai and follow Posh on LinkedIn to learn more.

Average Rating: 5.0/5.0

Total Reviews: 2

How Do G2 Users Rate Posh?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind Posh?

  • Seller: Posh AI
  • Year Founded: 2018
  • HQ Location: Boston, US
  • LinkedIn® Page: www.linkedin.com
    154 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Are Recent G2 Reviews of Posh?

Shared Inbox by Canary

Shared Inbox by Canary is a powerful, AI-powered communication hub designed for customer-facing teams. It brings together email, chatbot, and task management—so your support, sales, and operations teams can collaborate, respond faster, and stay on top of every conversation. Built by the makers of Canary Mail (trusted by 1M+ users), Shared Inbox by Canary helps you manage incoming emails with smart assignments, AI-suggested replies, and team-wide visibility. No more missed messages, duplicate responses, or scattered workflows. Key features: -Unified shared inbox for support, sales & ops - AI Chatbot that resolves queries automatically -Built-in team internal notes and task tracking -AI-suggested replies to save time -Cross-platform: Web, macOS, Windows, iOS -Team analytics for accountability & insights Whether you're a small team or scaling fast, Shared Inbox by Canary keeps your external communication organized—and your team in sync. Try for free today! Visit https://shorturl.at/enqPJ.

Average Rating: 4.8/5.0

Total Reviews: 3

How Do G2 Users Rate Shared Inbox by Canary?

  • Automation: 10.0/10 (Category avg: 8.7/10)
  • Personalization: 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind Shared Inbox by Canary?

  • Seller: Canary Mail
  • Year Founded: 2017
  • HQ Location: San Francisco, US
  • Twitter: @CanaryMailApp
    7,664 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    22 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 250% Medium, 150% Small

What Do G2 Reviewers Say About Shared Inbox by Canary?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of Shared Inbox by Canary, enabling quick setup and efficient team collaboration.
  • Users highlight the Unified Inbox of Canary, transforming chaotic email management into seamless team collaboration.
  • Users value the intuitive collaboration features of Canary's Shared Inbox, enhancing teamwork and communication across various inboxes.
  • Users love the collaborative features of Shared Inbox by Canary, enhancing teamwork and streamlining email management effortlessly.
  • Users value the streamlined communication provided by Shared Inbox by Canary, enhancing teamwork and organization significantly.
Cons
  • Users find missing features frustrating, particularly limitations on tags, reporting, and basic AI capabilities in the free plan.
  • Users find the pricing steep, especially for small teams and non-profits, limiting accessibility and usage opportunities.
  • Users find the usage limitations of the free plan frustrating, lacking essential features like multiple tags.
  • Users find the chat functionality limiting due to reliance on Gmail's conversation view and notification issues.
  • Users find the pricing of Shared Inbox by Canary to be high, especially for small teams and non-profits.

What Are Recent G2 Reviews of Shared Inbox by Canary?

StepsAI

Steps AI Chatbot is an easy-to-implement Agentic AI chatbot that helps businesses boost revenue, improve customer experience, and automate 24/7 support with value-first pricing. It integrates with 250+ tools including Shopify and Zendesk, fully aligns with your brand, and requires no engineering resources to manage. With intelligent automation and real-time insights, Steps AI Chatbot streamlines support operations, reduces costs, and delivers faster, more personalized customer experiences.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate StepsAI?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Integrations: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind StepsAI?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of StepsAI?

ThumbCrowd

ThumbCrowd AI bot builder helps you deliver stellar customer service with maximum efficiency, instant answers and 24/7 availability to your customers in a fun yet valuable way. Design your Bot once and leverage it across any chat platform including Facebook Messenger, Web, Slack, SMS, and more.

Average Rating: 4.8/5.0

Total Reviews: 2

Who Is the Company Behind ThumbCrowd?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of ThumbCrowd?

What Are G2 Users Discussing About ThumbCrowd?

True Image Interactive

True Image Interactive is revolutionizing the way people connect with technology using the world’s first HUMAN Intelligent Virtual Assistants. Combining the proven power of human interaction to engage customers, build brand loyalty, and guide informed decision-making with our proprietary artificial intelligence and natural language understanding technology, our human avatars are helping client partners across diverse industries reach their goals by providing scalable world-class service — anytime, anywhere, and on any device.

Average Rating: 4.5/5.0

Total Reviews: 1

How Do G2 Users Rate True Image Interactive?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind True Image Interactive?

  • Seller: True Image Interactive
  • Year Founded: 1999
  • HQ Location: Pittsburgh, US
  • Twitter: @humanizingAI
    159 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®
  • Phone: 1-877-305-1341

Who Uses This Product?

  • Company Size: 200% Medium

What Are Recent G2 Reviews of True Image Interactive?

What Are G2 Users Discussing About True Image Interactive?

Veribl

Veribl is a digital product experience platform built for consumer product brands — manufacturers, D2C companies, and distributors who sell physical products and want to own the post-purchase relationship with their customers. Veribl turns every physical product into a connected experience through QR codes. Brands get AI-powered customer support chat, interactive digital manuals, one-scan product registration, warranty management, and a consumer analytics dashboard — all accessible from a single QR scan on the product or packaging. Veribl helps brands deflect support tickets with AI, capture first-party consumer data, drive accessory revenue, and prepare for EU Digital Product Passport (DPP) compliance — replacing paper manuals and disconnected post-purchase experiences with one platform.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate Veribl?

  • Integrations: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Veribl?

  • Seller: Veribl
  • Year Founded: 2025
  • HQ Location: N/A
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Veribl?

Verint Channel Automation

Verint® Channel Automation™ unifies your customer interactions across channels in a single agent workspace. It powers consistent conversations, leverages automation, and deploys staff flexibly all with fewer resources and less effort. Verint Channel Automation includes four main areas to help you engage with customers at scale: - Agent Workspace - Workforce Orchestration - Intelligent Automation - Universal Routing Say yes to AI-powered bots, too: - Reduce inbound volume - Improve CSAT - Reduce Average Handle Time To deliver superior CX, get started with Verint Channel Automation today!

Average Rating: 4.4/5.0

Total Reviews: 65

How Do G2 Users Rate Verint Channel Automation?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.1/10)

Who Is the Company Behind Verint Channel Automation?

  • Seller: Verint
  • Year Founded: 1994
  • HQ Location: Melville, New York
  • Twitter: @Verint
    7,739 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4,316 employees on LinkedIn®
  • Ownership: Thoma Bravo

Who Uses This Product?

  • Company Size: 48% Large, 45% Medium

What Do G2 Reviewers Say About Verint Channel Automation?

AI-generated summary from verified user reviews

Pros
  • Users value the AI technology of Verint Channel Automation for enhancing productivity and time management capabilities.
  • Users value the artificial intelligence capabilities of Verint Channel Automation for efficient scheduling and monitoring tasks.
  • Users value the effective case management features of Verint Channel Automation for enhanced productivity and monitoring.
  • Users value the effective communication capabilities of Verint Channel Automation for managing conversations and scheduling tasks.
  • Users appreciate the conversation management capabilities of Verint Channel Automation for effective scheduling and monitoring.
Cons
  • Users report that support response times are often lengthy, particularly affecting clients in Latin America.
  • Users often face organizational issues with Verint Channel Automation, hindering progress due to request logging glitches.
  • Users experience poor customer support with delays in responses for Latin American clients, affecting satisfaction.
  • Users frequently experience response issues, particularly with slow support for Latin America clients affecting their experience.
  • Users face software bugs that disrupt request logging, often requiring them to redo the entire process.

What Are Recent G2 Reviews of Verint Channel Automation?

What Are G2 Users Discussing About Verint Channel Automation?

Wannadocs

Service for creating fast, flexible and easy-to-use Knowledge Bases or Product Docs.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate Wannadocs?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Automation: 10.0/10 (Category avg: 8.7/10)
  • Integrations: 10.0/10 (Category avg: 8.6/10)
  • Personalization: 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind Wannadocs?

Who Uses This Product?

  • Company Size: 200% Small

What Are Recent G2 Reviews of Wannadocs?

What Are G2 Users Discussing About Wannadocs?

Whaticket

Somos una plataforma de atención y ventas multicanal, diseñada para que equipos puedan gestionar conversaciones de WhatsApp, Instagram, Facebook Messenger y Webchat desde una única bandeja compartida, con múltiples agentes, automatizaciones, chatbot y herramientas de seguimiento. Con Whaticket, las empresas centralizan su comunicación, atienden más rápido, venden mejor y ofrecen una experiencia de soporte más eficiente y personalizada.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate Whaticket?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind Whaticket?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Whaticket?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated April 9, 2026