Best Customer Self-Service Software - Page 21
Customer self-service software provides a platform for end users, prospects, or customers to access information and perform tasks without the need for live chat or customer support representatives. Companies utilize these tools to provide around-the-clock support for customers and website visitors to find information or troubleshoot product issues on their own. By empowering users to resolve issues quickly and independently, self-service solutions enhance customer satisfaction and improve service agents’ productivity.
Customer self-service is a common feature of help desk software. These products provide support in a variety of ways. Most solutions enable businesses to create branded knowledge bases or help centers where customers can browse tutorials and articles that answer frequently asked questions (FAQs). Many products also offer tools for creating digital chatbots, which integrate with live chat software and other digital channels to interact with customers, resolve simple requests, and answer commonly asked questions. Similarly, some customer self-service tools enable businesses to build and deploy voice chatbots (also known as conversational IVR) to provide self-service options to customers over the phone. Contextual guidance solutions, such as digital adoption platforms, offer on-screen guidance to help customers complete tasks without the assistance of a customer support agent.
To qualify for inclusion in the Customer Self-Service category, a product must:
Featured Customer Self-Service Software At A Glance
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
A weekly snapshot of rising stars, new launches, and what everyone's buzzing about.
- Overview
- User Satisfaction
- Seller Details
Improving call centre efficiency and CX is difficult —you know that—but how do you get started with structured improvement? The scripted guided help tool provides step by step contextual help to agen
- Overview
- User Satisfaction
- Seller Details
AssistBox is an online communication and remote support platform enables customers to get service from wherever they want and experts to provide service without going to the field.
- Overview
- User Satisfaction
- Seller Details
AutoChat is a powerful WhatsApp automation platform built to simplify and supercharge business communication. As an official Meta partner, AutoChat helps businesses automate customer engagement, suppo
- Overview
- User Satisfaction
- Seller Details
Betii is an AI support phone receptionist for Shopify stores. Betii turns visitors into buyers, and buyers into repeat customers on autopilot by providing 24/7 support.
- Overview
- User Satisfaction
- Seller Details
A botBrains ChatBot is an AI-powered virtual assistant designed to enhance customer support and engagement by providing instant, accurate responses 24/7. It can be integrated via the Website Integrati
- Overview
- User Satisfaction
- Seller Details
BREEZ transforms the customer experience with its AI-powered self-service kiosks, enhancing efficiency and convenience.
- Overview
- User Satisfaction
- Seller Details
Conversational AI Platform: Chatbot and Voicebot Builder Boost your business capabilities and stand out with the byVoice tailored platform Our Conversational AI Platform empowers companies with a no
1 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Caller Desk is a cloud-based communication and telephony solution that helps businesses automate and manage customer interactions through features such as IVR, call tracking, and CRM integration. It i
- 33% Enterprise
- 33% Mid-Market
50 Twitter followers
- Overview
- User Satisfaction
- Seller Details
With CareAR, you can achieve faster issue resolution, reduce dispatches, and improve customer satisfaction scores. Our Service Experience Management (SXM) Platform provides remote AR support and self-
- 100% Small-Business
529 Twitter followers
- Overview
- User Satisfaction
- Seller Details
🔹 Key Features of ChatLink’s Support Agents: - Continuous Availability: ChatLink Agent provides 24/7 conversational support about your business, product, or service. - Versatile Capabilities: Beyond
4 Twitter followers
- Overview
- User Satisfaction
- Seller Details
ChatMasters is a cutting-edge customer support service that leverages the power of artificial intelligence to provide unparalleled support to businesses and their customers
- Overview
- User Satisfaction
- Seller Details
Chattitude is an AI-powered conversational sales and support agent built for small and mid-sized businesses. With a 20-minute, no-code setup, Chatty instantly engages website visitors and customers—qu
3 Twitter followers
- Overview
- User Satisfaction
- Seller Details
ChatWP The WordPress docs chatbot I'm an AI chatbot that gives direct answers to your WordPress questions. I've been trained on all the official WordPress documentation and will do my best to answer y
- Overview
- User Satisfaction
- Seller Details
Chaty, the AI receptionist for tour, experience & attraction operators. Chaty is a virtual receptionist that answers calls, checks availability and books directly into your system - seamlessly in
18 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Clevertar is an award-winning Australian company that provides conversational virtual agents for better engagement. Enable conversations with your consumers for enquiries, sales and support, even over
