--- title: CareAR Reviews meta_title: 'CareAR Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how CareAR works for a business like yours. date_modified: '2026-06-22' parent_category: name: Marketplace Apps url: https://www.g2.com/categories/marketplace-apps --- # CareAR Reviews **Vendor:** CareAR, Inc. **Category:** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps) **Total Reviews:** 2 ## About CareAR With CareAR, you can achieve faster issue resolution, reduce dispatches, and improve customer satisfaction scores. Our Service Experience Management (SXM) Platform provides remote AR support and self-guided instructions to customers and service management teams, greatly enhancing the experience of customers, employees, and field staff. Benefits: • Faster Time to Resolution: Gain instant visual context – spend time solving the problem versus assessing the situation • Higher First Time Fix Rates: Get faster resolution powered by the annotation toolbox • Deflect Costly Dispatches: Increase remote resolutions and decrease unneeded dispatches through visual assistance and guidance • Knowledge Transfer: Reduce your skills gap and make experts more accessible to more junior field resources or contractors • Customer Experience: Raise customer satisfaction and NPS through unmatched quality, service, and capabilities • Lower your carbon footprint: Eliminate or reduce truck rolls to achieve issue resolution while lowering your carbon footprint and saving money • Self-solve Experiences: Boost self-solve effectiveness for customers and employees with step-by-step AR visual direction within each user’s device. CareAR Assist is the ultimate tool for service management teams looking to provide faster, more effective problem resolution, reduce downtime, and substantially save on travel and transport costs. CareAR Instruct provides detailed step-by-step instructions for customers and technicians, empowering them to self-solve issues leading to improved first-time fix rate, reduced customer service calls, and increased procedure compliance. CareAR Experience build enables any business user to create immersive AR and AI powered digital work instructions through a no-code point and click interface. Key Features • Multiparty Collaboration: Collaborate with as many team members as you like in real-time to solve issues remotely, using high-definition live video feeds. • AR Annotation Tools: Use CareAR's industry-leading AR annotation toolbox to annotate live video feeds and shared images, providing detailed visual guidance to quickly resolve problems. • Self-Solve Instructions: Deliver rich self-guided step-by-step instructions to guide customers and technicians through setup procedures, routine maintenance, troubleshooting guides, and repairs. • Experience Builder: Rapidly create experiences containing with the no-code point-and-click Experience Builder. Use 3D content, video, images, and text for easy-to-follow instructions to empower customer and technician self-service. • Integrated Search: Improve user access to information by providing search functionality directly within a self-solve experience. • Visual Verification: Use AI-powered object and state detection with image recognition to drive procedural compliance and ensure tasks are completed correctly and safely. • Instant Knowledge Sharing: Publish digital work instructions instantly and easily accessible via link, QR code, or via CareAR mobile app. • Rich Analytics and Dashboards: Get deeper insights into how teams are resolving field issues using CareAR's detailed dashboards and analytics, available to administrators, managers, and team leaders. • Surveys: Use CareAR's survey builder to instrument key performance indicators that matter to your organization and collect structured feedback from customers and technicians for rapid iteration. • True ROI: Leverage the data made available by CareAR to determine the return on investment in terms of improved performance, increased dispatch deflection, reduced resolution times, reduced truck rolls/onsite visits, and improved first-time fix rates. • ServiceNow: CareAR for ServiceNow is compatible with ServiceNow CSM, FSM and ITSM • Salesforce: CareAR for Salesforce is compatible with CareAR into Salesforce Service Cloud and Field Service Management • API: Integrate CareAR into your own customer service or field service management application easily via web API To learn more visit https://carear.com ## CareAR Reviews ### 1. Care AR Review **Rating:** 4.0/5.0 stars **Reviewed by:** Nathan L. | Accounts Receivable Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2024 **What do you like best about CareAR?** It helps out a lot with our customer facing calls. **What do you dislike about CareAR?** Out in the field it can be a little slow with loading. **What problems is CareAR solving and how is that benefiting you?** It's helping to try and improve our customer support and free our time a bit. ### 2. Accounting Coordinator **Rating:** 4.0/5.0 stars **Reviewed by:** rebecca l. | accounting, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2024 **What do you like best about CareAR?** Helps to identify errors in billing and recievables. **What do you dislike about CareAR?** The AI part which could lessen the job needs. **What problems is CareAR solving and how is that benefiting you?** Errors in billing and receivables. - [View CareAR pricing details and edition comparison](https://www.g2.com/products/carear/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-24+13%3A22%3A13+-0500&secure%5Bsession_id%5D=0cfe3aaa-e601-4b95-aafa-c5bb8ca04a56&secure%5Btoken%5D=3f438ae5b7f33ce0e1f5b583b3e9d3bb4f50863d69a70451953721892317dad3&format=llm_user) ## CareAR Features **Content** - Guided Processes - Video - Content Management **Guide Options** - Rich Text Editor - Drag and Drop Editor - Page Templates - Video Tutorials - Document Upload **ServiceNow Apps** - ServiceNow Integration - Value **Remote Support** - Video chat - Live text chat - Ticket submitting **Platform Basics** - Integrations - Multiple Content Types - Mobility **Generative AI** - AI Text Summarization **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Knowledge Base** - Q & A - Link Sharing - Searchable **Product Creation** - Deployment - Collaborate - Tag **Guide Tools** - Prerequisites - Workflows - Training Modules - Analytics **Hardware Integration** - Mobile phones - AR glasses - Tablets **Training & Learning** - Self-paced - Content Creation - Content Storage and Management - Quiz Capabilities - Certification Engine **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Security** - Verification - Role-Based Permission - Public vs Private **Data Storage & Management** - IoT Data - Hardware - Scan **Access Options** - Multi-Language Support - Mobile Device Support - Single Sign-On (SSO) **Content** - Guided content - Content management - AR annotations **Data & Analytics** - Visualization - Learner tracker - Analytics **Content** - Trackable Analytics - Import - File Viewing **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication** - Social Features - Tagging - Upload - Comments ## Top CareAR Alternatives - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,445 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,958 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,624 reviews)