Aselector

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Improving call centre efficiency and CX is difficult —you know that—but how do you get started with structured improvement? The scripted guided help tool provides step by step contextual help to agents and allows customers to self-serve. ASELECTOR is an advanced agent scripting and workflow to help agents and customers follow interactive guides. Support your agents with guided scripting to achieve a compliant, accurate and consistent process on every call / transaction. Agents will love the fast interface with keyboard navigation and completely clean layout. Digitize your website with embedded interactive iframes, pop ups and chatbot to allow customers to self-serve. Detailed reporting to analyse click level data and breakdown of customer queries with effort quantification. Do more after the basics - Advanced logic and data collection fields to intelligently create shortest path to full resolution. Automated load balancing and command centre to manage work queues. There's no faster way to reduce AHT, training time and SME support requirement. Improve FCR, NPS and time to proficiency with simple to follow processes. Enable a consistent and compliant process with full traceability and advanced reports. Get started with a low-cost pilot and realize immediate, sustained improvements in your business. Request a demo today and let us show you quickly you can start improving.