# Top Free Customer Self-Service Software - Page 4

## How Many Customer Self-Service Software Products Does G2 Track?

**Total Products under this Category:** 424

### Category Stats (Jul 2026)

- **Average Rating:** 4.51/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** RingCX (+1.3%) - Among all products in this category, RingCX recorded the largest rating increase compared to last month

_Last updated: July 21, 2026_

## How Does G2 Rank Customer Self-Service Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 80,000+ Authentic Reviews
- 424+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

[
Helpshift
](https://www.g2.com/products/helpshift/reviews)

By [Keywords Studios](https://www.g2.com/sellers/keywords-studios)

[

4.3/5(384)

](https://www.g2.com/products/helpshift/reviews)

What do users say?

Users consistently praise the ease of use and intuitive interface of Helpshift, which simplifies customer support tasks and enhances team communication. Many appreciate its ability to streamline ticke

Pros and Cons

[
Ease of Use (3)
](https://www.g2.com/products/helpshift/reviews?qs=pros-and-cons)[
Connection Issues (2)
](https://www.g2.com/products/helpshift/reviews?qs=pros-and-cons)

[
Front
](https://www.g2.com/products/front/reviews)

By [Front App](https://www.g2.com/sellers/front-app)

[

4.7/5(2,500)

](https://www.g2.com/products/front/reviews)

What do users say?

Users consistently praise Front for its ease of use and effective team collaboration, highlighting how it streamlines communication through shared inboxes and internal comments. The platform's intuiti

Pros and Cons

[
Ease of Use (165)
](https://www.g2.com/products/front/reviews?qs=pros-and-cons)[
Missing Features (67)
](https://www.g2.com/products/front/reviews?qs=pros-and-cons)

[![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source)

Sponsored

G2 Advertising

Get 2x conversion than Google Ads with G2 Advertising!

G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments.

[
Learn More
](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source)

[
Botpress
](https://www.g2.com/products/botpress/reviews)

By [Botpress](https://www.g2.com/sellers/botpress)

[

4.5/5(506)

](https://www.g2.com/products/botpress/reviews)

What do users say?

Users consistently praise Botpress for its ease of use and powerful customization options, allowing both technical and non-technical users to create complex chatbots efficiently. The platform's flexib

Pros and Cons

[
Ease of Use (130)
](https://www.g2.com/products/botpress/reviews?qs=pros-and-cons)[
Learning Curve (59)
](https://www.g2.com/products/botpress/reviews?qs=pros-and-cons)

[
livepro Knowledge Management
](https://www.g2.com/products/livepro-knowledge-management/reviews)

By [livepro](https://www.g2.com/sellers/livepro)

[

4.8/5(168)

](https://www.g2.com/products/livepro-knowledge-management/reviews)

What do users say?

Users consistently praise the user-friendly interface and excellent support provided by Livepro Knowledge Management, which simplifies knowledge access and management. The intuitive design allows for

Pros and Cons

[
Ease of Use (73)
](https://www.g2.com/products/livepro-knowledge-management/reviews?qs=pros-and-cons)[
Inefficient Search (10)
](https://www.g2.com/products/livepro-knowledge-management/reviews?qs=pros-and-cons)

[
JustCall
](https://www.g2.com/products/saas-labs-justcall/reviews)

By [Saas Labs](https://www.g2.com/sellers/saas-labs)

[

4.3/5(2,388)

](https://www.g2.com/products/saas-labs-justcall/reviews)

What do users say?

Users consistently praise the ease of use and seamless CRM integration of JustCall, highlighting how it simplifies communication by centralizing calls and messages in one platform. The intuitive inter

Pros and Cons

[
Ease of Use (286)
](https://www.g2.com/products/saas-labs-justcall/reviews?qs=pros-and-cons)[
Call Issues (154)
](https://www.g2.com/products/saas-labs-justcall/reviews?qs=pros-and-cons)

[
Crisp
](https://www.g2.com/products/crisp/reviews)

By [Crisp IM SARL](https://www.g2.com/sellers/crisp-im-sarl)

[

4.5/5(200)

](https://www.g2.com/products/crisp/reviews)

What do users say?

Users consistently praise the product for its excellent customer support and ease of use, highlighting how responsive and helpful the support team is in resolving issues. The intuitive interface and p

Pros and Cons

[
Customer Support (30)
](https://www.g2.com/products/crisp/reviews?qs=pros-and-cons)[
Missing Features (10)
](https://www.g2.com/products/crisp/reviews?qs=pros-and-cons)

[
Exairon
](https://www.g2.com/products/exairon/reviews)

By [Exairon](https://www.g2.com/sellers/exairon)

[

4.8/5(31)

](https://www.g2.com/products/exairon/reviews)

What do users say?

Users consistently praise Exairon for its user-friendly interface and the ability to manage all customer communications from a single platform. This centralization enhances efficiency and responsivene

Pros and Cons

[
Ease of Use (5)
](https://www.g2.com/products/exairon/reviews?qs=pros-and-cons)[
Complex Usability (1)
](https://www.g2.com/products/exairon/reviews?qs=pros-and-cons)

[
Albus
](https://www.g2.com/products/albus/reviews)

By [Springworks](https://www.g2.com/sellers/springworks-728dc1d8-068f-4882-92ab-3d22b34ad87c)

[

4.6/5(67)

](https://www.g2.com/products/albus/reviews)

What do users say?

Users consistently praise Albus for its ease of use and quick responses, making it a valuable tool for navigating internal data and enhancing productivity. The integration with Slack allows for seamle

Pros and Cons

[
Ease of Use (26)
](https://www.g2.com/products/albus/reviews?qs=pros-and-cons)[
Slow Performance (9)
](https://www.g2.com/products/albus/reviews?qs=pros-and-cons)

[
GrooveHQ
](https://www.g2.com/products/groovehq/reviews)

By [GrooveHQ](https://www.g2.com/sellers/groovehq)

[

4.6/5(195)

](https://www.g2.com/products/groovehq/reviews)

What do users say?

Users consistently praise the ease of use and responsive support of GrooveHQ, highlighting how it simplifies email management and enhances team collaboration. Many appreciate its intuitive interface,

Pros and Cons

[
Customer Support (2)
](https://www.g2.com/products/groovehq/reviews?qs=pros-and-cons)[
Chat Functionality Issues (1)
](https://www.g2.com/products/groovehq/reviews?qs=pros-and-cons)

[
Hiver in Gmail
](https://www.g2.com/products/hiver-in-gmail/reviews)

By [Hiver](https://www.g2.com/sellers/hiver-bd5d22b3-3d5d-4b36-90d9-e569926f1908)

[

4.6/5(1,283)

](https://www.g2.com/products/hiver-in-gmail/reviews)

What do users say?

Users consistently praise Hiver for its ease of use and seamless integration with Gmail, which simplifies email management and enhances team collaboration. The ability to assign emails and track their

Pros and Cons

[
Ease of Use (182)
](https://www.g2.com/products/hiver-in-gmail/reviews?qs=pros-and-cons)[
Email Issues (72)
](https://www.g2.com/products/hiver-in-gmail/reviews?qs=pros-and-cons)

[
Robylon AI
](https://www.g2.com/products/robylon-ai-robylon-ai/reviews)

By [Robylon AI](https://www.g2.com/sellers/robylon-ai)

[

5/5(42)

](https://www.g2.com/products/robylon-ai-robylon-ai/reviews)

What do users say?

Users consistently praise the product for its efficient ticket automation and ability to handle high volumes of customer queries with accuracy and speed. This automation significantly reduces repetiti

Pros and Cons

[
Artificial Intelligence (27)
](https://www.g2.com/products/robylon-ai-robylon-ai/reviews?qs=pros-and-cons)[
Learning Curve (2)
](https://www.g2.com/products/robylon-ai-robylon-ai/reviews?qs=pros-and-cons)

[
Stonly
](https://www.g2.com/products/stonly/reviews)

By [Stonly](https://www.g2.com/sellers/stonly)

[

4.8/5(132)

](https://www.g2.com/products/stonly/reviews)

What do users say?

Users consistently praise Stonly for its ease of use and intuitive interface, which allows both technical and non-technical users to create and manage guides effortlessly. The platform's ability to pr

Pros and Cons

[
Ease of Use (9)
](https://www.g2.com/products/stonly/reviews?qs=pros-and-cons)[
Missing Features (3)
](https://www.g2.com/products/stonly/reviews?qs=pros-and-cons)

[
Forethought
](https://www.g2.com/products/zendesk-forethought/reviews)

By [Zendesk](https://www.g2.com/sellers/zendesk)

[

4.3/5(165)

](https://www.g2.com/products/zendesk-forethought/reviews)

What do users say?

Users consistently praise the product for its intuitive interface and responsive support team, which significantly enhance the customer support experience. Many appreciate how it streamlines workflows

Pros and Cons

[
Helpful (23)
](https://www.g2.com/products/zendesk-forethought/reviews?qs=pros-and-cons)[
Delays (5)
](https://www.g2.com/products/zendesk-forethought/reviews?qs=pros-and-cons)

[
Zoho SalesIQ
](https://www.g2.com/products/zoho-salesiq/reviews)

By [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704)

[

4.4/5(256)

](https://www.g2.com/products/zoho-salesiq/reviews)

What do users say?

Users consistently praise the real-time tracking and ease of use of Zoho SalesIQ, highlighting how it enhances customer engagement and boosts conversions. The integration with Zoho CRM is also frequen

Pros and Cons

[
Ease of Use (8)
](https://www.g2.com/products/zoho-salesiq/reviews?qs=pros-and-cons)[
Excessive Notifications (2)
](https://www.g2.com/products/zoho-salesiq/reviews?qs=pros-and-cons)

[
DevRev
](https://www.g2.com/products/devrev-devrev/reviews)

By [DevRev](https://www.g2.com/sellers/devrev)

[

4.3/5(211)

](https://www.g2.com/products/devrev-devrev/reviews)

What do users say?

Users consistently praise the ease of use and AI integration of DevRev, highlighting how it streamlines workflows by linking customer support directly to engineering tickets. This functionality signif

Pros and Cons

[
Ease of Use (51)
](https://www.g2.com/products/devrev-devrev/reviews?qs=pros-and-cons)[
Missing Features (29)
](https://www.g2.com/products/devrev-devrev/reviews?qs=pros-and-cons)

[![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source)

Sponsored

G2 Advertising

Get 2x conversion than Google Ads with G2 Advertising!

G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments.

[
Learn More
](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source)

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Similar Categories

- [Help Desk](/categories/help-desk)
- [Live Chat](/categories/live-chat)
- [Social Customer Service](/categories/social-customer-service)
- [Appointment Reminder](/categories/appointment-reminder)
- [Call & Contact Center](/categories/call-contact-center)

- [Client Onboarding](/categories/client-onboarding)
- [Co-Browsing](/categories/co-browsing)
- [Complaint Management](/categories/complaint-management)
- [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services)
- [Contact Center Payments](/categories/contact-center-payments)

- [Conversational Support](/categories/conversational-support)
- [Customer Communications Management](/categories/customer-communications-management)
- [Customer Education](/categories/customer-education)
- [Customer Service Automation](/categories/customer-service-automation)
- [Customer Success](/categories/customer-success)

[Browse Customer Self-Service Themes](/categories/customer-self-service/themes)