# Top Free Customer Self-Service Software - Page 4 Check out our list of free Customer Self-Service Software. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features. If you'd like to see more products and to evaluate additional feature options, compare all [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) to ensure you get the right product. ## View Free Customer Self-Service Software G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our [scoring methodologies](https://research.g2.com/g2-scoring-methodologies). **184** Customer Self-Service Products Available View all [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) View all [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) ### [HelpCrunch](https://www.g2.com/products/helpcrunch/reviews) [By HelpCrunch](https://www.g2.com/sellers/helpcrunch) [ (238)4.7 out of 5 ](https://www.g2.com/products/helpcrunch/reviews#reviews "Read HelpCrunch Reviews") Product Description HelpCrunch is an AI customer service platform for your Support, Sales, and Marketing. All in one. Scale customer communications with AI in all channels while keeping it personal and controllable. **Users:** CEO, Founder · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 83% Small-Business, 15% Mid-Market ![Максим .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Максим .") М HelpCrunch works extremely well for small SaaS like us. We use it as a single customer communication tool that aligns chat on our website, chatbot,...[Read review](https://www.g2.com/products/helpcrunch/reviews/helpcrunch-review-9647091) VI Comprehensive set of features and fair price.[Read review](https://www.g2.com/products/helpcrunch/reviews/helpcrunch-review-10559857) Year Founded 2016 HQ Location Palo Alto, CA Company Website https://helpcrunch.com/ Twitter @HelpCrunchCom LinkedIn® Page https://www.linkedin.com/company/4846760/ ### [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) [By Hiver](https://www.g2.com/sellers/hiver-bd5d22b3-3d5d-4b36-90d9-e569926f1908) [ (1,283)4.6 out of 5 ](https://www.g2.com/products/hiver-in-gmail/reviews#reviews "Read Hiver in Gmail Reviews") Product Description Hiver in Gmail transforms Gmail into a powerful AI-native help desk. Support teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests more effic **Users:** Owner, CEO · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 66% Small-Business, 27% Mid-Market User SentimentHow are these determined? Users like Hiver's ease of use, its seamless integration into the Gmail environment, the ability to assign tasks and responsibilities, and the internal chat feature which speeds up communication. Reviewers mentioned issues such as occasional bugs, limitations in the free plan, lack of advanced CRM structure, and the need for improvement in mobile app features and notification system. Year Founded 2011 HQ Location San Jose, CA Company Website https://hiverhq.com Twitter @hiverhq LinkedIn® Page https://www.linkedin.com/company/1241281/ [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) ### [Mojo Helpdesk](https://www.g2.com/products/mojo-helpdesk/reviews) [By Mojo Helpdesk](https://www.g2.com/sellers/mojo-helpdesk) [ (242)4.4 out of 5 ](https://www.g2.com/products/mojo-helpdesk/reviews#reviews "Read Mojo Helpdesk Reviews") Product Description Mojo Helpdesk makes customer service and IT support easy. Centralize requests, assign, automate, track progress, and get more done faster. The best alternative to managing requests with spreadsheets a **Industries:** Information Technology and Services, Primary/Secondary Education · **Market Segment:** 55% Mid-Market, 30% Small-Business TP MOJO is helpful for departments who need to place orders of products that are needed. The abilty communicating between departments and filling...[Read review](https://www.g2.com/products/mojo-helpdesk/reviews/mojo-helpdesk-review-8479946) ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") AC Easy to use and constantly receives updates. The ability to modify settings, like how the comment/response emails from Mojo look to our users, as...[Read review](https://www.g2.com/products/mojo-helpdesk/reviews/mojo-helpdesk-review-8480036) Year Founded 2011 HQ Location Austin, Texas Company Website https://www.mojohelpdesk.com/ Twitter @mojohelpdesk LinkedIn® Page https://www.linkedin.com/company/mojo-helpdesk/ ### [Trengo](https://www.g2.com/products/trengo/reviews) [By Trengo](https://www.g2.com/sellers/trengo) [ (246)4.3 out of 5 ](https://www.g2.com/products/trengo/reviews#reviews "Read Trengo Reviews") Product Description Trengo is an AI-first customer communication platform used by 17,000+ people worldwide. WhatsApp Business API, email, live chat, voice, and social channels connect into one shared inbox where AI agent **Industries:** Leisure, Travel & Tourism, Apparel & Fashion · **Market Segment:** 73% Small-Business, 26% Mid-Market ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") AH User friendly Intuative Layout A lot of good features such as flowbots, reporting, chat etc Fair pricing tiers Easy to amend Support from...[Read review](https://www.g2.com/products/trengo/reviews/trengo-review-9033365) ![Ernesto E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ernesto E.") EE Highlight the features and the competitive price of the solution.[Read review](https://www.g2.com/products/trengo/reviews/trengo-review-9095299) Year Founded 2017 HQ Location Utrecht, Utrecht, Netherlands Company Website https://www.trengo.com Twitter @TrengoHQ LinkedIn® Page https://www.linkedin.com/company/trengo/about/ ### [Richpanel](https://www.g2.com/products/richpanel/reviews) [By Richpanel](https://www.g2.com/sellers/richpanel) [ (94)4.7 out of 5 ](https://www.g2.com/products/richpanel/reviews#reviews "Read Richpanel Reviews") Product Description Richpanel is the AI-native helpdesk for ecommerce and DTC brands. You hire an AI support team and the helpdesk your humans work in, on one platform and one bill. The AI resolves the repeat work end to **Users:** Customer Service Manager · **Industries:** Retail, Health, Wellness and Fitness · **Market Segment:** 82% Small-Business, 17% Mid-Market ![Mark C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark C.") MC The team at Richpanel are super talented and helpful. They completely understand the challenges of an SME and work with you to deliver a successful...[Read review](https://www.g2.com/products/richpanel/reviews/richpanel-review-4387723) ![Hov M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hov M.") HM From the product: Ease of use for the customer. Easy authentication, easy access to order and account info, and natural flow to self-resolve...[Read review](https://www.g2.com/products/richpanel/reviews/richpanel-review-4468433) Year Founded 2019 HQ Location San Jose, California Company Website https://richpanel.com/ Twitter @Richpanel LinkedIn® Page https://www.linkedin.com/company/13686962/ ### [Nexthink](https://www.g2.com/products/nexthink/reviews) [By Nexthink](https://www.g2.com/sellers/nexthink) [ (387)4.6 out of 5 ](https://www.g2.com/products/nexthink/reviews#reviews "Read Nexthink Reviews") Product Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting e **Users:** Project Manager · **Industries:** Information Technology and Services, Financial Services · **Market Segment:** 83% Enterprise, 12% Mid-Market CL Nexthink is a good endpoint monitoring tool that improves user experience visibility across devices. I can gain insights into the devices and...[Read review](https://www.g2.com/products/nexthink/reviews/nexthink-review-10672511) ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") EF Insights on the digital experience of other companies that can be used as benchmarks[Read review](https://www.g2.com/products/nexthink/reviews/nexthink-review-11882600) Year Founded 2004 HQ Location Prilly, CH Company Website https://www.nexthink.com Twitter @NexthinkNews LinkedIn® Page https://www.linkedin.com/company/92771/ ### [HappyFox Help Desk](https://www.g2.com/products/happyfox-help-desk/reviews) [By HappyFox Inc.](https://www.g2.com/sellers/happyfox-inc) [ (137)4.5 out of 5 ](https://www.g2.com/products/happyfox-help-desk/reviews#reviews "Read HappyFox Help Desk Reviews") Product Description HappyFox Help Desk is a comprehensive support and ticket management platform that consolidates customer and internal queries from multiple channels, including email, chat, and web portals. With a user **Industries:** Information Technology and Services, Computer Software · **Market Segment:** 42% Mid-Market, 39% Small-Business ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") EH The ease of use and the ability to pre-chat with customers. This helps to really enable us as a company to be able to work quickly and effectively...[Read review](https://www.g2.com/products/happyfox-help-desk/reviews/happyfox-help-desk-review-531671) RC We finally needed a helpdesk platform with more features than some of the low cost/free options. Upon reviewing HappyFox, we request a demo which...[Read review](https://www.g2.com/products/happyfox-help-desk/reviews/happyfox-help-desk-review-569007) Year Founded 2011 HQ Location Irvine, California Company Website https://www.happyfox.com/ LinkedIn® Page https://www.linkedin.com/company/3190470/ Phone +1 (949) 535-2220 ### [Apty](https://www.g2.com/products/apty/reviews) [By Apty](https://www.g2.com/sellers/apty) [ (147)4.7 out of 5 ](https://www.g2.com/products/apty/reviews#reviews "Read Apty Reviews") Product Description Apty is an enterprise-grade Digital Adoption Platform (DAP) built to work across your entire software stack—including custom apps. While other DAPs stop at tooltips and walkthroughs, Apty drives ex **Industries:** Information Technology and Services, Computer Software · **Market Segment:** 42% Mid-Market, 36% Enterprise ![Michelle M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michelle M.") MM Easy-to-navigate Editor and Admin interfaces; Highly customizable user experience; \*Super responsive and knowledgable customer service team; Robust...[Read review](https://www.g2.com/products/apty/reviews/apty-review-5161885) ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI The workflows and the tooltips are the life saviors while adopting the new software. The team was able to onboard the new application very fast...[Read review](https://www.g2.com/products/apty/reviews/apty-review-7092602) Year Founded 2018 HQ Location Austin, Texas Company Website https://www.apty.io/ LinkedIn® Page https://www.linkedin.com/company/13459888/ ### [livepro Knowledge Management](https://www.g2.com/products/livepro-knowledge-management/reviews) [By livepro](https://www.g2.com/sellers/livepro) [ (168)4.8 out of 5 ](https://www.g2.com/products/livepro-knowledge-management/reviews#reviews "Read livepro Knowledge Management Reviews") Product Description livepro is a comprehensive Customer Experience Knowledge Management solution designed to enhance the efficiency and effectiveness of customer service operations across various industries. Since its in **Users:** Knowledge Specialist · **Industries:** Government Administration, Insurance · **Market Segment:** 46% Mid-Market, 21% Enterprise ![Keith C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Keith C.") KC The hubs are fantastic to allow for ease of location of articles. The feedback and announcements have also proven very beneficial in communication...[Read review](https://www.g2.com/products/livepro-knowledge-management/reviews/livepro-knowledge-management-review-3020189) ![Verified User in Management Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Management Consulting") CM There are so many features that are great: Reporting - has a great reporting suite to help easily maintain your KM tool Quiz - great interactive...[Read review](https://www.g2.com/products/livepro-knowledge-management/reviews/livepro-knowledge-management-review-4268717) Year Founded 2001 HQ Location North Sydney, NSW Company Website https://livepro.com/ Twitter @liveprosoftware LinkedIn® Page https://www.linkedin.com/company/2324422/ ### [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) [By NiCE](https://www.g2.com/sellers/nice) [ (1,730)4.3 out of 5 ](https://www.g2.com/products/nice-cxone/reviews#reviews "Read NICE CXone Reviews") Product Description NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individu **Users:** Customer Service Representative, Customer Service Agent · **Industries:** Consumer Services, Information Technology and Services · **Market Segment:** 52% Mid-Market, 34% Enterprise SK The applications connect safely and gradually, all while maintaining the vital enterprise infrastructure which is key to helping us.[Read review](https://www.g2.com/products/nice-cxone/reviews/nice-cxone-review-7830141) VM The user-friendly interface is great. Customer service is great. Great call quality. Great Feature set.[Read review](https://www.g2.com/products/nice-cxone/reviews/nice-cxone-review-8021959) Year Founded 1986 HQ Location Hoboken, New Jersey Company Website https://www.nice.com Twitter @NICELtd LinkedIn® Page https://www.linkedin.com/company/nice-systems/ Ownership NASDAQ: NICE ### [LiveHelpNow](https://www.g2.com/products/livehelpnow/reviews) [By LiveHelpNow](https://www.g2.com/sellers/livehelpnow) [ (158)4.3 out of 5 ](https://www.g2.com/products/livehelpnow/reviews#reviews "Read LiveHelpNow Reviews") Product Description LiveHelpNow is an AI-powered customer engagement platform that helps businesses manage conversations across live chat, SMS, and messaging channels from a single interface. It combines real-time chat, **Industries:** Information Technology and Services, Retail · **Market Segment:** 48% Small-Business, 35% Mid-Market ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Customer Service is free and available seven days a week. However, I rarely utilize the support because the knowledge base, interface, and articles...[Read review](https://www.g2.com/products/livehelpnow/reviews/livehelpnow-review-643450) ![Verified User in Human Resources](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Human Resources") AH I like the Chat ticket portal, which serves in place of email.[Read review](https://www.g2.com/products/livehelpnow/reviews/livehelpnow-review-646196) Year Founded 2003 HQ Location Willow Grove, PA Company Website https://www.livehelpnow.net Twitter @LiveHelpNow LinkedIn® Page https://www.linkedin.com/company/903832/ ### [BoldDesk](https://www.g2.com/products/bolddesk/reviews) [By Syncfusion](https://www.g2.com/sellers/syncfusion) [ (146)4.5 out of 5 ](https://www.g2.com/products/bolddesk/reviews#reviews "Read BoldDesk Reviews") Product Description BoldDesk® by Syncfusion® is an advanced, AI-powered Customer service software designed to streamline customer support operations. It combines robust ticketing software, live chat, and multi-channel su **Users:** IT Manager, Software Developer · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 47% Small-Business, 36% Mid-Market ![أحمد .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "أحمد .") أ I love the price and the social media integration in BoldDesk. The initial setup was extremely easy.[Read review](https://www.g2.com/products/bolddesk/reviews/bolddesk-review-12201251) ![Raghuraj R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raghuraj R.") RR What stands out most about BoldDesk is how structured and flexible the system is while still remaining intuitive to use. For our use case at PAiT,...[Read review](https://www.g2.com/products/bolddesk/reviews/bolddesk-review-12602370) Year Founded 2001 HQ Location Morrisville, North Carolina Company Website https://www.syncfusion.com Twitter @Syncfusion LinkedIn® Page https://www.linkedin.com/company/123064/ ### [Botsonic](https://www.g2.com/products/botsonic/reviews) [By Writesonic, Inc.](https://www.g2.com/sellers/writesonic-inc) [ (107)4.6 out of 5 ](https://www.g2.com/products/botsonic/reviews#reviews "Read Botsonic Reviews") Product Description Botsonic helps you create Advanced AI Agents. Use Your Company's Knowledge to Intelligently Resolve Over 70% of Queries and Automate Tasks. Botsonic's AI agents intelligently make decisions based on **Industries:** Information Technology and Services, Marketing and Advertising · **Market Segment:** 73% Small-Business, 18% Mid-Market ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") GI It is very easy to use, allows you to train and implement information very easily to create the chatbot, allows you to customize the chatbot very...[Read review](https://www.g2.com/products/botsonic/reviews/botsonic-review-9715325) ![Roberto M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Roberto M.") RM I liked it. It's easy to use, simple to set up guidelines, and straightforward to integrate. From what I've tested, it performs really well...[Read review](https://www.g2.com/products/botsonic/reviews/botsonic-review-10313867) Year Founded 2021 HQ Location San Francisco, US Company Website https://writesonic.com/ Twitter @WriteSonic LinkedIn® Page https://www.linkedin.com/company/writesonic/ ### [Vision Helpdesk](https://www.g2.com/products/vision-helpdesk/reviews) [By Vision Helpdesk](https://www.g2.com/sellers/vision-helpdesk) [ (95)4.6 out of 5 ](https://www.g2.com/products/vision-helpdesk/reviews#reviews "Read Vision Helpdesk Reviews") Product Description Vision Helpdesk is 14 years young and serves 20000+ customers, It offers the best customer service tools - solutions for every size business. 1) Help Desk Software (Multi-Channel Help Desk) 2) Satell **Industries:** Non-Profit Organization Management, Information Technology and Services · **Market Segment:** 61% Small-Business, 34% Mid-Market DB Easy installation, sice it is running on a web server. The system's simplicity to be used by an inexperienced end-user or staff member makes it an...[Read review](https://www.g2.com/products/vision-helpdesk/reviews/vision-helpdesk-review-5281354) RT We were looking for a tool that is easy to use, can streamline our client communication, light on the pocket as well as customizable to an extent....[Read review](https://www.g2.com/products/vision-helpdesk/reviews/vision-helpdesk-review-5287485) Year Founded 2005 HQ Location Nasik Company Website https://www.visionhelpdesk.com Twitter @visionhelpdesk LinkedIn® Page https://www.linkedin.com/company/2276513/ ### [Docsie](https://www.g2.com/products/docsie/reviews) [By Docsie](https://www.g2.com/sellers/docsie) [ (118)4.8 out of 5 ](https://www.g2.com/products/docsie/reviews#reviews "Read Docsie Reviews") Product Description Docsie is an innovative documentation management tool designed for ease of use and efficiency. It stands out with its AI-powered features, enabling automated content creation and updates. Ideal for **Users:** Technical Writer, Project Manager · **Industries:** Information Technology and Services, Management Consulting · **Market Segment:** 78% Small-Business, 19% Enterprise ![Shannon R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shannon R.") SR It's fast. We were able to get the portal hosted on the custom domain for free. The app works well and is conducive to collaboration between the...[Read review](https://www.g2.com/products/docsie/reviews/docsie-review-4928673) ![Verified User in Management Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Management Consulting") UM Docsie offers a lot of functionality for a low cost. It helps our team create development documentation so we can stay on track with our dev...[Read review](https://www.g2.com/products/docsie/reviews/docsie-review-5167148) Year Founded 2022 HQ Location Ontario, Canada Company Website https://www.docsie.io/ Twitter @likalo\_llc LinkedIn® Page https://www.linkedin.com/company/likalo/ [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. 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