# Threecolts Multichannel Pro Reviews **Vendor:** Threecolts **Category:** [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) **Average Rating:** 4.9/5.0 **Total Reviews:** 12 ## About Threecolts Multichannel Pro Multichannel Pro is an all-in-one ecommerce operations platform that helps retailers sell effortlessly across multiple online marketplaces. It centralizes product listings, order management, and customer service into one system, eliminating the chaos of managing different platforms separately. Designed for mid-market and enterprise retailers, Multichannel Pro simplifies selling across Amazon, Walmart, eBay, TikTok Shop, Temu, and more than 100 other marketplaces. Businesses using Multichannel Pro reduce software costs by 30%, respond to customer inquiries four times faster, and nearly eliminate fulfillment errors. What you can do with Multichannel Pro: • Manage product listings in one place. - Update once and sync across more than 100 marketplaces automatically. • Process orders from all platforms in a single dashboard. - Track, manage, and fulfill with near real-time inventory updates. • Deliver faster, better customer service. - Get full order visibility across all sales channels to resolve issues quickly. • Scale without adding complexity. - Easily handle massive product catalogs with bulk processing tools. • Expand to new marketplaces effortlessly. - Be among the first to sell on emerging platforms like TikTok Shop and Temu. Key benefits: • 99% fulfillment accuracy through automated routing that prevents shipping mistakes. • 30% lower software costs by consolidating multiple platforms into one. • 4X faster customer response times with unified order context. • 100,000 or more product listings live in hours instead of weeks. • 100-300% revenue growth potential when expanding to new marketplaces. For businesses juggling multiple online stores, Multichannel Pro turns marketplace complexity into a competitive advantage by streamlining operations so you can focus on growth. ## Threecolts Multichannel Pro Pros & Cons **What users like:** - Users rave about the **excellent customer support** , with quick solutions that enhance their business experience significantly. (7 reviews) - Users highlight the **ease of use** of Threecolts Multichannel Pro, simplifying integration and daily operations. (4 reviews) - Users value the **easy and quick channel integration** with Threecolts Multichannel Pro, enhancing their eCommerce efficiency. (3 reviews) - Users find **easy integrations** with Threecolts Multichannel Pro, enhancing their omnichannel management efficiency seamlessly. (2 reviews) - Users value the **centralised omnichannel management** of Threecolts Multichannel Pro, enhancing efficiency across multiple marketplaces. (2 reviews) - Helpful (2 reviews) - Automation (1 reviews) - Business Growth (1 reviews) - Customizability (1 reviews) - Users value the **customizable templates** of Threecolts Multichannel Pro, tailoring the experience to their specific requirements. (1 reviews) **What users dislike:** - Users face challenges due to **frequent interface changes** , requiring constant retraining for effective usage. (1 reviews) - Users find the **steep learning curve** challenging due to frequent interface changes requiring constant retraining of the team. (1 reviews) ## Threecolts Multichannel Pro Reviews ### 1. We scaled our ecommerce operations with Hemi. Multi-channel management made easy. **Rating:** 5.0/5.0 stars **Reviewed by:** Ivanka I. | Head of Operations, Retail, Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2024 **What do you like best about Threecolts Multichannel Pro?** Hemi has been a fundamental part of our business operations for many years and we use it daily. One of its most valuable features is the centralised omnichannel management, allowing us to handle all marketplaces in a single platform. Integrating channels is quick and easy. The Hemi team consistently provides exceptional support, regardless of the challenges or eCommerce projects we present. They are dedicated to continual improvement, frequently adding new and innovative features. **What do you dislike about Threecolts Multichannel Pro?** Integration to certain platforms but they are already in development and will be ready soon. **What problems is Threecolts Multichannel Pro solving and how is that benefiting you?** It provides integration to multiple online channels and their management at scale. ### 2. Excellent Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Amir B. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Threecolts Multichannel Pro?** Excellent service from Mustafa and Hina they were able to quickly solve our problem and it really helped us with our business as it was a crucial part of our customer enhancement as well! **What do you dislike about Threecolts Multichannel Pro?** None to report really. The service was excellent and we will again ask for help if needed as we had great experience! **What problems is Threecolts Multichannel Pro solving and how is that benefiting you?** We had a problem as tickets were not coming through but Hina and Mustafa helped us immediately ### 3. High quality tools, been using them for years, a must have for my business. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2024 **What do you like best about Threecolts Multichannel Pro?** Sales & support are in tune with my needs **What do you dislike about Threecolts Multichannel Pro?** I need similiar tools to assist with growth on eBay for my brand. **What problems is Threecolts Multichannel Pro solving and how is that benefiting you?** We have used their recovery software for over 5 years, recouping nearly 500k in Amazon reimbursements on our seller accounts and learning to package our products in the most cost effecient way. We are also very reliant on their financial reporting software, which plays a major role in analyzing our monthly profit and loss. ### 4. Have been using Hemi forever and built our entire business around it. It's awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Radoslav C. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2024 **What do you like best about Threecolts Multichannel Pro?** Hemi software's capabilities and flexibility. Customer support is awsome. It's super easy to use and easy to implement. We're using this very frequently and we're super happy with the number of features. **What do you dislike about Threecolts Multichannel Pro?** We need more integrations to support our growing businmess. **What problems is Threecolts Multichannel Pro solving and how is that benefiting you?** Product and Order management ### 5. Support for Onsite was Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Joe R. | It Operations Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2024 **What do you like best about Threecolts Multichannel Pro?** I am using Onsite helpdesk. The best part is the ease of use, and quick support. Hina was very helpful in fixing my automations. **What do you dislike about Threecolts Multichannel Pro?** I really like using onsite. Quick support and no problems. **What problems is Threecolts Multichannel Pro solving and how is that benefiting you?** Onsite helps to organize our customer support team and responding to customers. ### 6. Threecolts is Fantastic! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2024 **What do you like best about Threecolts Multichannel Pro?** Fantastic software and multiple apps that help support our Business, super Customer service for support as well!! **What do you dislike about Threecolts Multichannel Pro?** Nothing to dislike only good things to say! **What problems is Threecolts Multichannel Pro solving and how is that benefiting you?** Channel Reply helps us respond to our customer inquiries quickly and efficiently ### 7. We use Hemi successfully to integrate to multiple channels. It works well, with excellent support. **Rating:** 4.5/5.0 stars **Reviewed by:** Pete H. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2024 **What do you like best about Threecolts Multichannel Pro?** The easily accesible and prompt support. **What do you dislike about Threecolts Multichannel Pro?** quicker development time for new channels **What problems is Threecolts Multichannel Pro solving and how is that benefiting you?** It gives us simple connectivity to multiple sales channels ### 8. Evolving ticketing system which keep on adding new functionalities based on usae and inputs **Rating:** 4.5/5.0 stars **Reviewed by:** Kanha K. | manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2024 **What do you like best about Threecolts Multichannel Pro?** Real-Time Notifications,Multi-Channel Support,Customizable Templates, smooth intergration **What do you dislike about Threecolts Multichannel Pro?** Fequent changes in interfaces creats a challange as again and again he team has to be trained upon same **What problems is Threecolts Multichannel Pro solving and how is that benefiting you?** Fast tracking compalints and escilations, Better queing of support ticketes. Minimsed the TAT ### 9. Right tool for marketplace **Rating:** 5.0/5.0 stars **Reviewed by:** Finn M. | CS Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2022 **What do you like best about Threecolts Multichannel Pro?** Measuring and monitoring the service quality can be difficult while the support agents log in to the marketplace systems. Channelreply carries all contacts to our help desk and we can manage the team easily. Moreover, all emails and activities can be tracked by the collaboration of two systems. It is straightforward to integrate. **What do you dislike about Threecolts Multichannel Pro?** I don't think that it has drawbacks. I recommend it to every help desk user who uses the marketplaces that can integrate with Channelreply. **What problems is Threecolts Multichannel Pro solving and how is that benefiting you?** We solve the inquiries from the marketplace customers ### 10. Once connected it works seamlessly in the background **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2022 **What do you like best about Threecolts Multichannel Pro?** Once connected it works seamlessly in the background. It connects eBay to our messaging platform and enables us to not use the eBay messaging platform. **What do you dislike about Threecolts Multichannel Pro?** There is nothing I dislike about it. I wish there was no need for the app in the first place, but that is an eBay issue not Channel Reply **What problems is Threecolts Multichannel Pro solving and how is that benefiting you?** It allows us to connect our eBay messages to our communications platform and consolidate all of our customer interactions in one place. This is hugely beneficial for the efficiency of our customer service team. ### 11. necessary tool to connect with gorgias **Rating:** 5.0/5.0 stars **Reviewed by:** Duc N. | Co Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2022 **What do you like best about Threecolts Multichannel Pro?** It is a very to use software. It does everything that I need **What do you dislike about Threecolts Multichannel Pro?** I am stuck between two plans and I always have to pay extra for tickets **What problems is Threecolts Multichannel Pro solving and how is that benefiting you?** I am using ChannelReply to connect to Gorgias. It makes my team more productive to have all of the information at the same place ### 12. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2022 **What do you like best about Threecolts Multichannel Pro?** Excellent product works perfectly, sync instantly. **What do you dislike about Threecolts Multichannel Pro?** Nothing! it works well, I would highly recommend it. **What problems is Threecolts Multichannel Pro solving and how is that benefiting you?** Having all my channel emails in one place - [View Threecolts Multichannel Pro pricing details and edition comparison](https://www.g2.com/products/threecolts-multichannel-pro/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+09%3A28%3A21+-0500&secure%5Bsession_id%5D=a3dda890-ca04-4825-9d26-785b187c5835&secure%5Btoken%5D=7e9fae5f7263769e1a3a1fb37919aceb5d78dbf52d4447920e1906e0804c80f7&format=llm_user) ## Threecolts Multichannel Pro Features **Administration** - Dashboards - Reports & Analytics **Multichannel inventory management** - Warehouse Inventory Transfer - Multichannel Inventory Syncing - Multi-Warehouse Routing **Order Entry** - Entry - Register - Notifications **Generative AI** - AI Text Summarization **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Operations** - Optimized Business Operations - Data Synchronization **Inventory Control** - Inventory Management - Inventory Sourcing **3PL inventory management** - Client management - Marketplace connections - 3PL inventory tracking **Order Tracking** - Shipping - Tracking - Backorder **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Inventory** - Order Fulfillment - Catalog Management - Product Intelligence **Omni-Channel** - Customer Service - Order Fulfillment - Order Management - Integrations **Inventory Management** - Inventory Tracking - Inventory Costing - Product Master - Inventory Forecasting - Integrations **Inventory Management** - Stock Levels - Flow Of Goods - Reserving Goods **Platform** - Regulation Compliance - Multichannel Publishing - Accounting Reports - Marketplace Integration **Customer Management** - Order Status - Information Access - Email Notifications **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Processing** - Internationalization - Order Management - Scan and Ship **Subscription Management** - Payment Data - Payment Gateway - Billing - Automatic Payments **Agentic AI - Order Management** - Adaptive Learning - Natural Language Interaction **Inventory Management Platform Features** - Centralized Inventory Database - Inventory Level Dashboards - Stock History Reporting - Low Stock Notifications - Bundles, Kits, & Variants - Asset Tracking - Inventory Forecasting - eCommerce Integrations - Accounting Integrations - Data Exporting / Importing ## Top Threecolts Multichannel Pro Alternatives - [Webgility](https://www.g2.com/products/webgility/reviews) - 4.6/5.0 (369 reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - 4.0/5.0 (3,706 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,305 reviews)