# Best Conversational Marketing Software - Page 6

## How Many Conversational Marketing Software Products Does G2 Track?

**Total Products under this Category:** 303

### Category Stats (Aug 2026)

- **Average Rating:** 4.55/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** 360Dialog (+2.95%) - Among all products in this category, 360Dialog recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Conversational Marketing Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 80,700+ Authentic Reviews
- 303+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Conversational Marketing Software
 ![G2 Grid® for Conversational Marketing Software plotting products by satisfaction and market presence](https://www.g2.com/categories/conversational-marketing/grids.png?focus%5B%5D=364&focus%5B%5D=90225&focus%5B%5D=1934&focus%5B%5D=19432&focus%5B%5D=10366&focus%5B%5D=164832&focus%5B%5D=54467&focus%5B%5D=61400)

Highlighted products: HubSpot Marketing Hub, Qualified, ActiveCampaign, Birdeye, Podium, Storylane, Exceed.ai, and Tidio.

Underlying data: [Grid® JSON](https://www.g2.com/categories/conversational-marketing/grids.json?focus%5B%5D=hubspot-marketing-hub&focus%5B%5D=qualified&focus%5B%5D=activecampaign&focus%5B%5D=birdeye&focus%5B%5D=podium&focus%5B%5D=storylane&focus%5B%5D=exceed-ai&focus%5B%5D=tidio)

**Sponsored**

### Quizell

Quizell is an AI-powered conversion platform that helps ecommerce brands and B2B marketing teams turn website visitors into qualified buyers through personalized product recommendation quizzes, lead-capture forms, and interactive funnels. Built for teams that need conversion-focused interactive content without writing code, Quizell is used by 25,000+ brands — including Burberry, SharkNinja, Bauerfeind AG, Ouidad, JOTT, and Clear Minds — and has generated over 50 million leads, delivering an average 32% conversion-rate lift for its customers. What Quizell does: The platform combines a drag-and-drop quiz and funnel builder with an AI engine that generates quiz questions, recommends products based on customer responses, and translates content into 25+ languages. Teams can build product recommendation quizzes (the "find your perfect [product]" experience), lead-qualification forms, personalized onboarding funnels, customer feedback and NPS surveys, waitlist capture, and post-purchase upsells. Quizzes can be embedded directly on a website, deployed as a popup or floating button, or shared as a standalone link. Who it's for: Quizell is built for direct-to-consumer brands, ecommerce retailers (Shopify, Wix, BigCommerce, WooCommerce), and B2B marketing teams that want to personalize the shopping or buying experience and capture higher-intent leads. Use cases span fashion, beauty, health and wellness, supplements, home goods, electronics, and B2B SaaS. Key differentiators: Unlike general-purpose form builders such as Typeform or Jotform, Quizell is purpose-built for ecommerce conversion: it includes a native AI product recommendation engine, deep integrations with ecommerce and email platforms, and analytics specifically focused on product-match performance and revenue attribution. Unlike competitors like ConvertFlow, Octane AI, or Heyflow, Quizell offers a true free plan, a faster setup (most quizzes launch in under 30 minutes), and 30+ native integrations including Shopify, Wix, BigCommerce, Klaviyo, HubSpot, Mailchimp, ActiveCampaign, Google Analytics, plus 8,000+ apps via Zapier and 1,000+ via n8n. Pricing and getting started: Quizell offers a free plan with no credit card required, a 7-day free trial on all paid plans, and paid plans starting at $15/month. An Enterprise plan with a dedicated Customer Success Manager, US/EU data center options, and custom SLAs is available for larger teams. Recognition: Quizell is rated 4.8 on G2, 4.9 on the Shopify App Store, and 4.8 on the Wix App Market. The platform is GDPR-compliant, SOC 2-ready, and offers Two-Factor Authentication, custom data residency (US or EU), and SSO for enterprise customers.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1346&secure%5Bchosen_at%5D=2026-08-03T20%3A11%3A34Z&secure%5Bdisplayable_resource_id%5D=1346&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1346&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=165474&secure%5Bresource_id%5D=1346&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconversational-marketing%3Fpage%3D6%26source%3Dsearch&secure%5Btoken%5D=5e90612580ff9357649198fc189a7be299847ba4249c04ef8432ab9712b76705&secure%5Burl%5D=https%3A%2F%2Fquizell.com%2F%3Fsource%3Dg2&secure%5Burl_type%5D=custom_url)

### [Chatfuel](https://www.g2.com/products/chatfuel/reviews)

One solution for engagement and sales in private medicine and wellness. Chatfuel is an AI-native operating system for private healthcare and wellness SMBs. It helps service teams shift from manual engagement to scalable revenue growth by reimagining the entire sales cycle. Trained on over 150 billion customer conversations, Chatfuel empowers more than 18,000 businesses to automate and optimize their sales process - from first lead to loyal customer -in as little as 30 seconds. In clinics and wellness centers, a multistage sales process often demands the business owner’s constant involvement, increasing the risk of client drop-off. Chatfuel solves this with a plug-and-play AI agent that captures leads directly from Instagram, Facebook, WhatsApp, and TikTok campaigns, qualifies them, schedules appointments, sends reminders, and manages follow-ups - all automatically. Official Partner of Meta.

**Average Rating:** 4.4/5.0

**Total Reviews:** 43

#### How Do G2 Users Rate Chatfuel?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Lead Gathering:** 9.7/10 (Category avg: 8.4/10)
- **Targeting:** 9.7/10 (Category avg: 8.7/10)
- **Analytics:** 7.8/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Chatfuel?

- **Seller:** [Chatfuel Ai](https://www.g2.com/sellers/chatfuel-ai)
- **Year Founded:** 2015
- **HQ Location:** San Francisco, CA
- **Twitter:** @chatfuel  
25,115 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=90d95c2799eae6094f8a812eb14e23e500d4b1f0f4c2f974e1368c6d41d1f24b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10910222%2F&secure%5Burl_type%5D=linkedin_company_website)  
42 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Marketing and Advertising, Information Technology and Services
- **Company Size:** 84% Small, 13% Medium

#### What Do G2 Reviewers Say About Chatfuel?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Chatfuel to be **affordable** , with a simple setup and minimal maintenance required over the years.
- Users value the **automation capabilities** of Chatfuel, simplifying customer interactions and saving time for small businesses.
- Users find Chatfuel to be **easy to set up and modify** , making automation for their small business straightforward.
- Users value the **easy creation** of Chatfuel, simplifying automation for their customer interactions effortlessly.
- Users praise the **easy setup** of Chatfuel, allowing for effortless automation and minimal ongoing adjustments.

##### Cons

- Users express frustration over Chatfuel's **expensive pricing structure** , particularly due to unexpected plan increases without clear communication.
- Users report **poor customer support** , feeling disregarded when addressing issues with pricing and billing concerns.

#### What Are Recent G2 Reviews of Chatfuel?

**["Perfect way to create a chatbot !"](https://www.g2.com/survey_responses/chatfuel-review-7174097)**

**Rating:** 4.5/5.0 stars

_— Guillaume G._

[Read full review](https://www.g2.com/survey_responses/chatfuel-review-7174097)

**["Best Chatbot Development Platform"](https://www.g2.com/survey_responses/chatfuel-review-8253124)**

**Rating:** 5.0/5.0 stars

_— SAHIL Y._

[Read full review](https://www.g2.com/survey_responses/chatfuel-review-8253124)

#### What Are G2 Users Discussing About Chatfuel?

- [Is Chatfuel only for facebook?](https://www.g2.com/discussions/is-chatfuel-only-for-facebook)
- [Is Chatfuel a software?](https://www.g2.com/discussions/is-chatfuel-a-software) - 1 comment
- [What are the features of chatbot?](https://www.g2.com/discussions/chatfuel-what-are-the-features-of-chatbot) - 2 comments
- [What is Chatfuel used for?](https://www.g2.com/discussions/what-is-chatfuel-used-for) - 1 comment

### [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews)

Agentforce Marketing is Salesforce’s marketing solution for the Agentic Enterprise. AI agents help marketers plan, create, optimize, and orchestrate adaptive customer experiences across every channel and interaction. Built on the world’s #1 CDP, Agentforce Marketing connects data, AI, automation, and engagement into one deeply unified platform for B2B and B2C marketing. Agentforce Marketing is part of Marketing Cloud. It’s the next evolution of marketing orchestration where humans and AI agents work together to grow customer relationships and revenue.

**Average Rating:** 4.0/5.0

**Total Reviews:** 4,386

#### How Do G2 Users Rate Agentforce Marketing (formerly Salesforce Marketing Cloud)?

- **Has the product been a good partner in doing business?:** 8.0/10 (Category avg: 9.1/10)
- **Analytics:** 10.0/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Agentforce Marketing (formerly Salesforce Marketing Cloud)?

- **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce)
- **Company Website:** www.salesforce.com
- **Year Founded:** 1999
- **HQ Location:** San Francisco, CA
- **Twitter:** @salesforce  
579,511 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c04f36289ca03aeff007197f1d9e74e925e328ed6bcfaff98911c78b3ab382f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3185%2F&secure%5Burl_type%5D=linkedin_company_website)  
83,223 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Marketing Manager, Marketing Coordinator
- **Top Industries:** Computer Software, Marketing and Advertising
- **Company Size:** 47% Medium, 28% Small

#### What Do G2 Reviewers Say About Agentforce Marketing (formerly Salesforce Marketing Cloud)?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Agentforce Marketing, enabling streamlined automation and flexible email personalization effortlessly.
- Users appreciate the **robust automation capabilities** of Agentforce Marketing, enhancing multi-channel customer engagement seamlessly.
- Users highlight the **seamless integrations** with various messaging channels, enhancing mobile engagement and user experience.
- Users admire the **powerful automation and customization** tools in Agentforce Marketing, enhancing personalized email marketing campaigns.
- Users value the **powerful features and user-friendly design** of Agentforce Marketing for managing sales and customer data.

##### Cons

- Users find the **learning curve steep** , needing more time and effort to effectively use Agentforce Marketing.
- Users face a **steep learning curve** with Agentforce Marketing, necessitating significant time and effort to master.
- Users find the **complexity** of Agentforce Marketing challenging, especially for those without prior technical experience.
- Users find the **product expensive** , especially compared to cheaper alternatives available in the market.
- Users find the **complex usage** of Agentforce Marketing challenging, especially with setup, navigation, and required SQL knowledge.

#### What Are Recent G2 Reviews of Agentforce Marketing (formerly Salesforce Marketing Cloud)?

**["Powerful, Data-Driven Marketing Automation for Enterprise Teams"](https://www.g2.com/survey_responses/agentforce-marketing-formerly-salesforce-marketing-cloud-review-12434861)**

**Rating:** 5.0/5.0 stars

_— Sadi H._

[Read full review](https://www.g2.com/survey_responses/agentforce-marketing-formerly-salesforce-marketing-cloud-review-12434861)

**["Centralized, Automated Customer Engagement with Powerful Targeting"](https://www.g2.com/survey_responses/agentforce-marketing-formerly-salesforce-marketing-cloud-review-12960617)**

**Rating:** 4.0/5.0 stars

_— Verified User in Oil & Energy_

[Read full review](https://www.g2.com/survey_responses/agentforce-marketing-formerly-salesforce-marketing-cloud-review-12960617)

#### What Are G2 Users Discussing About Agentforce Marketing (formerly Salesforce Marketing Cloud)?

- [I'm stuck on setting up automated email campaigns in Salesforce Marketing Cloud Engagement. Any tips?](https://www.g2.com/discussions/i-m-stuck-on-setting-up-automated-email-campaigns-in-salesforce-marketing-cloud-engagement-any-tips) - 3 comments
- [How is Salesforce Marketing Cloud Account Engagement helping businesses tailor their marketing efforts to individual customer needs?](https://www.g2.com/discussions/how-is-salesforce-marketing-cloud-account-engagement-helping-businesses-tailor-their-marketing-efforts-to-individual-customer-needs) - 2 comments
- [Is Salesforce an ESP?](https://www.g2.com/discussions/is-salesforce-an-esp) - 3 comments
- [Do you need salesforce to use pardot?](https://www.g2.com/discussions/do-you-need-salesforce-to-use-pardot) - 2 comments
- [What is Salesforce ad studio?](https://www.g2.com/discussions/what-is-salesforce-ad-studio) - 2 comments

### [Haptik](https://www.g2.com/products/haptik/reviews)

Haptik helps brands acquire, convert, engage and delight users with AI-driven, personalized, conversational experiences across 20 channels and 100+ languages. With the vision of creating the most compelling conversational commerce platform of the 21st century, Haptik’s Conversational Commerce platform enables brands to design delightful experiences that improve conversion rates across every stage of their customer’s journey. Haptik’s leading clients and partners include KFC, Whirlpool, Starhub, HP, Reliance Jio, CEAT, Disney Hotstar, OLA, and Zurich Insurance among others. The company has been featured as a Category Leader across many platforms including Gartner, G2, Opus Research & more.

**Average Rating:** 4.5/5.0

**Total Reviews:** 163

#### How Do G2 Users Rate Haptik?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)
- **Lead Gathering:** 8.0/10 (Category avg: 8.4/10)
- **Targeting:** 8.1/10 (Category avg: 8.7/10)
- **Analytics:** 8.6/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Haptik?

- **Seller:** [Haptik](https://www.g2.com/sellers/haptik)
- **Year Founded:** 2013
- **HQ Location:** New York, US
- **Twitter:** @haptik  
5,970 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9850b7887d231c0d1cea07e39676b6bb9388d2b4d2b9ae7cc7a20f468add33c9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhaptik-inc%2F&secure%5Burl_type%5D=linkedin_company_website)  
309 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Product Manager
- **Top Industries:** Financial Services, Insurance
- **Company Size:** 50% Medium, 29% Large

#### What Do G2 Reviewers Say About Haptik?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Haptik's **ease of use** remarkable, with seamless integration and quick setup on any device.
- Users find Haptik to be incredibly **helpful** , providing instant replies and a seamless user experience.
- Users appreciate the **customizable and scalable solutions** from Haptik, facilitating tailored experiences for diverse customer needs.
- Users commend the **responsive and knowledgeable Customer Support** of Haptik, enhancing user experience and support efficiency.
- Users highlight the **efficiency** of Haptik's chatbot and automation, enhancing customer interactions and scaling businesses effectively.

##### Cons

- Users find the **lack of features** in Haptik limits its effectiveness, hoping for future enhancements and innovations.
- Users experience **AI limitations** as chatbots provide outdated information, leading to dissatisfaction compared to earlier agent interactions.
- Users find Haptik has **limited features** , noting the need for improvements and additional options for enhanced functionality.
- Users find the **complexity of implementation** and slow support detrimental to an efficient experience with Haptik.
- Users experience **delayed response times** from Haptik, impacting their overall customer service experience and efficiency.

#### What Are Recent G2 Reviews of Haptik?

**["Excellent Support and Lightning-Fast Responses"](https://www.g2.com/survey_responses/haptik-review-13197589)**

**Rating:** 5.0/5.0 stars

_— Verified User in Financial Services_

[Read full review](https://www.g2.com/survey_responses/haptik-review-13197589)

**["Customer Support"](https://www.g2.com/survey_responses/haptik-review-11459884)**

**Rating:** 5.0/5.0 stars

_— Kishore K._

[Read full review](https://www.g2.com/survey_responses/haptik-review-11459884)

#### What Are G2 Users Discussing About Haptik?

- [What is Haptik used for?](https://www.g2.com/discussions/what-is-haptik-used-for)

### [Conversica](https://www.g2.com/products/conversica/reviews)

Conversica is building the world’s largest augmented workforce using Conversational AI. We make every connection personal. Conversica is the leading provider of Conversational AI helping companies attract, acquire and grow revenue across the customer lifecycle. Our omnichannel AI Assistants engage in human-like, two-way dialogue in real-time or on buyers’ time to boost productivity, increase performance, and ultimately drive revenue opportunities. With built-in best practices battle-tested over a decade of experience and 1 billion interactions, Conversica AI Assistants help Marketing, Sales, and Customer Success teams work smarter to meet customer expectations. Empower your revenue teams with true, sophisticated AI-powered by Natural Language Processing (NLP), deep learning capabilities, and business process automation. With 98% accuracy, our AI Assistants are more accurate than a human. Revenue leaders cannot afford to be satisfied with the status quo. AI Assistants make the impossible possible by touching every lead at scale, accelerating opportunities, and increasing team performance without increasing headcount. Reach the next level of growth by catering to customer expectations for prompt, persistent, and personalized communications at scale.

**Average Rating:** 4.5/5.0

**Total Reviews:** 185

#### How Do G2 Users Rate Conversica?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)
- **Lead Gathering:** 8.3/10 (Category avg: 8.4/10)
- **Targeting:** 8.1/10 (Category avg: 8.7/10)
- **Analytics:** 8.5/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Conversica?

- **Seller:** [Conversica LLC](https://www.g2.com/sellers/conversica-llc)
- **Year Founded:** 2007
- **HQ Location:** Foster City, CA
- **Twitter:** @MyConversica  
11,045 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ce9869cec80bd320581a566c85721c17186858d517d2e47277bcecc8d6a5d651&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5285477%2F&secure%5Burl_type%5D=linkedin_company_website)  
108 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Automotive, Computer Software
- **Company Size:** 63% Medium, 21% Small

#### What Do G2 Reviewers Say About Conversica?

_AI-generated summary from verified user reviews_

##### Pros

- Users value Conversica for its **efficient lead generation** , saving time and enhancing customer engagement with AI assistance.
- Users appreciate the **helpful AI assistance** of Conversica, which effectively engages and retains customers over time.
- Users value the **automation capabilities** of Conversica, significantly enhancing efficiency and customer engagement.
- Users love the **ease of use and implementation** of Conversica, significantly improving their workflow and customer interactions.
- Users find Conversica to be a **time-saving efficiency tool** that enhances customer engagement and retention effortlessly.

##### Cons

- Users report **inaccuracies in responses** and discrepancies in statistics, which impact the effectiveness of Conversica.
- Users experience an **inadequate response system** with Conversica, leading to repetitive messages that lack contextual relevance.
- Users note the **limitations of AI responses** , impacting their experience and seeking more comprehensive support in sales.
- Users find a **poor understanding** from Conversica's AI, leading to repetitive outreach and frustrating communication issues.
- Users experience **integration issues** with MarTech platforms, impacting data tracking and multi-item sales capabilities.

#### What Are Recent G2 Reviews of Conversica?

**["ITried Conversica. Here’s What Surprised Us"](https://www.g2.com/survey_responses/conversica-review-11659951)**

**Rating:** 5.0/5.0 stars

_— Mohammed O._

[Read full review](https://www.g2.com/survey_responses/conversica-review-11659951)

**["Conversica enables our sales team to reach more potential customers"](https://www.g2.com/survey_responses/conversica-review-10510165)**

**Rating:** 4.5/5.0 stars

_— Rob M._

[Read full review](https://www.g2.com/survey_responses/conversica-review-10510165)

#### What Are G2 Users Discussing About Conversica?

- [What is Conversica used for?](https://www.g2.com/discussions/what-is-conversica-used-for)

### [Whisbi](https://www.g2.com/products/whisbi/reviews)

Whisbi provides a mobile-first conversational sales & marketing platform for B2C enterprises. Our solution creates an opportunity for Sales & Marketing professionals to increase sales conversion, improve live engagement and provide a differentiating online customer experience. Whisbi combines all contact channels like video-call, chat, chatbot, click-to-call or a traditional phone call into one centralized data-driven UI for your customers. Enhanced by a BI engine, Whisbi provides the right channel for the right customer at the right time. The Whisbi solution easily integrates with existing infrastructures, ranging from call centers to physical stores and virtual showrooms. A simple inclusion of the solution on websites provides the ability to drive a truly omnichannel customer experience that significantly increases online conversion rates. We offer a world-class conversational platform for sales & marketing and are able to share industry-specific insights & expertise. We have unparalleled experience working closely with global enterprises in telecommunications, automotive, travel, and insurance & banking. Our solutions have managed over: 700M impressions, 47M clicks, 18M call requests, 10M conversations To date, we have delivered over 1.5M sales to our clients globally. And we’re just getting started! Whisbi puts human interactions at the center of the online customer experience and increases the ROI of digital marketing campaigns. It allows brands to better capitalize on their website traffic, increase their NPS score, differentiate through CX and sell more online. We integrate with the best marketing & sales solutions including Salesforce, Google Adwords, Google Analytics & Adobe Marketing Cloud, helping to deliver more powerful insights into the full customer journey. In essence, Whisbi enables modern marketing and sales teams to deliver multichannel experiences that support & complement existing digital commerce systems.

**Average Rating:** 4.4/5.0

**Total Reviews:** 18

#### How Do G2 Users Rate Whisbi?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10)
- **Lead Gathering:** 7.5/10 (Category avg: 8.4/10)
- **Targeting:** 7.2/10 (Category avg: 8.7/10)
- **Analytics:** 7.1/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Whisbi?

- **Seller:** [Whisbi](https://www.g2.com/sellers/whisbi)
- **Year Founded:** 2008
- **HQ Location:** Barcelona, Catalonia
- **Twitter:** @Whisbi  
11,225 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ffccb31cc8bfe0967943e9def2eceb04527619069a39765fc5f9555d903be7c8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F476615%2F&secure%5Burl_type%5D=linkedin_company_website)  
36 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Automotive, Telecommunications
- **Company Size:** 61% Large, 22% Medium

#### What Are Recent G2 Reviews of Whisbi?

**["Whisbi videochat"](https://www.g2.com/survey_responses/whisbi-review-1806705)**

**Rating:** 4.0/5.0 stars

_— Christian F._

[Read full review](https://www.g2.com/survey_responses/whisbi-review-1806705)

**["One to many for automotive company"](https://www.g2.com/survey_responses/whisbi-review-1791198)**

**Rating:** 5.0/5.0 stars

_— Victor H._

[Read full review](https://www.g2.com/survey_responses/whisbi-review-1791198)

#### What Are G2 Users Discussing About Whisbi?

- [What is Whisbi used for?](https://www.g2.com/discussions/what-is-whisbi-used-for)

### [Gorgias](https://www.g2.com/products/gorgias/reviews)

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the brand's team, driving conversations with customers at the right time and on the right channel—from editing orders and managing subscriptions to providing AI-powered product recommendations. Thanks to advanced ecommerce and channel integrations, Gorgias provides a single, streamlined platform where customer assistance is hyper-personalized and ticket resolution happens instantly. Gorgias unlocks the power of conversations, helping brands build lasting customer relationships, improve efficiency, and drive more sales.

**Average Rating:** 4.6/5.0

**Total Reviews:** 553

#### How Do G2 Users Rate Gorgias?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Gorgias?

- **Seller:** [Gorgias](https://www.g2.com/sellers/gorgias)
- **Company Website:** www.gorgias.com
- **Year Founded:** 2015
- **HQ Location:** San Francisco, California
- **Twitter:** @gorgiasio  
3,747 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7c72ad132555a4b0b2cf8e0161ee933cbac378071742fd7196f71dc639decc7d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F6402068%2F&secure%5Burl_type%5D=linkedin_company_website)  
519 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Service Representative, Customer Service Manager
- **Top Industries:** Retail, Apparel & Fashion
- **Company Size:** 80% Small, 18% Medium

#### What Do G2 Reviewers Say About Gorgias?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of use** of Gorgias, enjoying seamless integration across multiple communication channels for efficient management.
- Users praise Gorgias for its **seamless integrations** with multiple platforms, enhancing customer support efficiency and management.
- Users love the **seamless integration and easy customization** of Gorgias, enhancing their customer support efficiency.
- Users love the **easy integrations** of Gorgias, streamlining customer support across multiple platforms effortlessly.
- Users value Gorgias for its **instant responses and efficient ticket management** , significantly enhancing customer support workflows.

##### Cons

- Users find the **learning curve** challenging during setup, requiring time for training and flow adjustments.
- Users find Gorgias **too expensive** and wish for more affordable options or integrated AI services.
- Users find the **limited connectivity to channels** and basic reporting features to be a significant drawback of Gorgias.
- Users find the **ticketing issues** with Gorgias problematic, particularly with high add-on charges and persistent glitches.
- Users feel the **lack of robust reporting features** in Gorgias limits their ability to analyze customer interactions effectively.

#### What Are Recent G2 Reviews of Gorgias?

**["Effortless Customer Service Consolidation and Automation"](https://www.g2.com/survey_responses/gorgias-review-12724740)**

**Rating:** 5.0/5.0 stars

_— Luis S._

[Read full review](https://www.g2.com/survey_responses/gorgias-review-12724740)

**["Deep Shopify Integration That Makes Customer Support Faster and More Efficient"](https://www.g2.com/survey_responses/gorgias-review-12662280)**

**Rating:** 4.0/5.0 stars

_— Mitchell O._

[Read full review](https://www.g2.com/survey_responses/gorgias-review-12662280)

#### What Are G2 Users Discussing About Gorgias?

- [Is gorgias worth?](https://www.g2.com/discussions/is-gorgias-worth) - 2 comments
- [What does gorgias integrate with?](https://www.g2.com/discussions/what-does-gorgias-integrate-with) - 2 comments
- [Is gorgias a CRM tool?](https://www.g2.com/discussions/is-gorgias-a-crm-tool) - 2 comments
- [What is gorgias software?](https://www.g2.com/discussions/what-is-gorgias-software) - 2 comments

### [Spotler Activate](https://www.g2.com/products/spotler-activate/reviews)

Spotler Activate is a dynamic Customer Data Platform (CDP) designed to empower businesses to create hyper-personalised customer journeys and high-impact campaigns across multiple channels. By seamlessly merging web visitor data with existing customer information, Spotler Activate provides a 360-degree view of each customer, building comprehensive profiles that allow for tailored, data-driven marketing efforts. The platform's journey builder offers a user-friendly drag-and-drop editor, enabling marketers to create and optimise campaigns with conditional triggers and real-time integrations effortlessly. With powerful personalisation features, Spotler Activate can adapt to individual customer preferences and purchasing stages, enhancing the shopping experience by displaying real-time, relevant product recommendations across webshops, emails, and other digital touchpoints. A/B testing and segmentation tools are embedded within Spotler Activate, allowing businesses to refine their personalisation strategies continually. The platform also supports robust audience segmentation with its Audience Builder tool, utilising diverse variables to target precise customer segments effectively. Spotler Activate boosts customer engagement by synchronising messaging across multiple channels, providing real-time persuasive elements, like purchase urgency cues, and enabling automated A/B tests to determine the best-performing content variations. Spotler Activate integrates smoothly with popular software, including e-commerce solutions like Magento and PrestaShop, and supports APIs and web push notifications, enhancing its functionality. Businesses can leverage lifecycle management, RFM modelling, and a meta conversions API for comprehensive campaign insights and strategic decision-making. With Spotler's support services, users benefit from comprehensive training and expert assistance to maximise the platform's potential. Spotler Activate is ideal for marketers aiming to elevate personalisation, drive conversions, and build stronger customer loyalty through data-driven, automated marketing strategies.

**Average Rating:** 4.5/5.0

**Total Reviews:** 15

#### How Do G2 Users Rate Spotler Activate?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Spotler Activate?

- **Seller:** [Spotler Group](https://www.g2.com/sellers/spotler-group-a3f6b7c0-24fb-4205-9f31-02f8a1d43e29)
- **Year Founded:** 2001
- **HQ Location:** Rotterdam, NL
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7b56c0f59c6bec30134538449063af8ce8521d26f28197bced3170e60a9fc965&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fspotler-group%2F&secure%5Burl_type%5D=linkedin_company_website)  
164 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Retail
- **Company Size:** 53% Small, 40% Medium

#### What Are Recent G2 Reviews of Spotler Activate?

**["Easy to use and usefull customer data platform with focus on personalization"](https://www.g2.com/survey_responses/spotler-activate-review-5350417)**

**Rating:** 5.0/5.0 stars

_— Wes v._

[Read full review](https://www.g2.com/survey_responses/spotler-activate-review-5350417)

**["Squeezely helps us create personalized experiences for our customers"](https://www.g2.com/survey_responses/spotler-activate-review-5353795)**

**Rating:** 4.5/5.0 stars

_— Bas V._

[Read full review](https://www.g2.com/survey_responses/spotler-activate-review-5353795)

#### What Are G2 Users Discussing About Spotler Activate?

- [What is Squeezely used for?](https://www.g2.com/discussions/what-is-squeezely-used-for)
- [What is Datatrics Predictive Marketing used for?](https://www.g2.com/discussions/what-is-datatrics-predictive-marketing-used-for)

### [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews)

is Germany's leading AI-Agent platform for customer communication. AI Agents automate complete service processes, integrated into your existing systems and developed in Germany for maximum security. All customer messages from website chat, WhatsApp, Facebook Messenger, Instagram, Telegram, email, and more are centralized in Lime Connect's Message Center. AI Agents resolve recurring requests end-to-end, while professional service features such as voice messages, live translations, intelligent routing, and browser-based video calls with screen sharing support teams when human expertise is needed. The mobile app ensures that customer interactions can be managed anytime, anywhere. Connect AI takes your customer service to the next level. Deploy autonomous AI Agents that handle up to 70% of interactions independently, automate workflows, and update integrated systems such as your CRM or commerce platform. With our visual no-code Workflow Builder, you can structure and automate business processes efficiently—defining triggers, conditions, and actions via drag and drop, without any programming knowledge. In combination with Connect AI, workflows can be enhanced with intelligent decision logic, enabling faster responses while reducing manual work. The AI Copilot supports your service team by summarizing conversations, suggesting responses, and providing relevant knowledge in real time. Both features improve efficiency, reduce costs, and maintain high-quality customer interactions. Lime Connect also provides tools for lead generation and follow-up, including a modern website messenger and WhatsApp Campaigns for direct, personalized communication with customers. Existing chatbots can be integrated via the chatbot API to extend your AI capabilities. Since Lime Connect was founded over 10 years ago, data protection has always been a top priority. All data is stored securely on German servers making Lime Connect a GDPR-compliant customer messaging solution. With its secure data infrastructure and special features, Lime Connect guarantees data protection and security for your customers, your employees and your company as a whole. Lime Connect is suitable for all company sizes because the software is flexible and adapts to your needs and goals. Small and medium-sized companies, as well as large corporations such as Toyota and Hermes, already rely on Lime Connect.

**Average Rating:** 4.4/5.0

**Total Reviews:** 441

#### How Do G2 Users Rate Lime Connect (formerly Userlike)?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10)
- **Lead Gathering:** 8.1/10 (Category avg: 8.4/10)
- **Targeting:** 7.4/10 (Category avg: 8.7/10)
- **Analytics:** 7.6/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Lime Connect (formerly Userlike)?

- **Seller:** [Lime Connect](https://www.g2.com/sellers/lime-connect)
- **Year Founded:** 2011
- **HQ Location:** Cologne, Germany
- **Twitter:** @userlike  
5,037 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4ad50a9a78d438a80aca6be6f781a627e4f90eb0e8d005ff3d1fabe5255379cb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2855046%2F&secure%5Burl_type%5D=linkedin_company_website)  
47 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Marketing Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 80% Small, 16% Medium

#### What Do G2 Reviewers Say About Lime Connect (formerly Userlike)?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **easy WhatsApp implementation** , which simplifies their customer management processes significantly.
- Users love the **easy WhatsApp integration** , simplifying their customer management process significantly.
- Users find **WhatsApp integration** effortless, enhancing their experience in managing customer interactions smoothly.
- Users praise the **easy WhatsApp implementation** of Lime Connect, simplifying customer management significantly.
- Users love the **easy WhatsApp integration** , making customer management seamless and efficient.

##### Cons

- Users find the product **expensive** , which may deter some despite its functionality.
- Users find the **bland design** of Lime Connect lacking, despite acknowledging its functionality and pricing concerns.

#### What Are Recent G2 Reviews of Lime Connect (formerly Userlike)?

**["AI Power and Ease of Use"](https://www.g2.com/survey_responses/lime-connect-formerly-userlike-review-8977654)**

**Rating:** 4.0/5.0 stars

_— Nello P._

[Read full review](https://www.g2.com/survey_responses/lime-connect-formerly-userlike-review-8977654)

**["I did research for my client that was building a new website and Userlike floated to the top."](https://www.g2.com/survey_responses/lime-connect-formerly-userlike-review-8968512)**

**Rating:** 5.0/5.0 stars

_— Randy R._

[Read full review](https://www.g2.com/survey_responses/lime-connect-formerly-userlike-review-8968512)

#### What Are G2 Users Discussing About Lime Connect (formerly Userlike)?

- [What is Userlike used for?](https://www.g2.com/discussions/what-is-userlike-used-for)

### [11Sight](https://www.g2.com/products/11sight/reviews)

At 11Sight, we are redefining customer interactions with AI-powered conversational agents that handle customer inquiries, book appointments, and close sales without human intervention—24/7, across all channels. Our conversational AI Agents serve as the first point of contact for customer and prospect conversations. They work with their human counterparts, either resolve the customer requests or escalate them as appropriate. They are built to answer and to ask questions to drive desired outcomes. They reduce costs, increase revenues, and customer satisfaction. We are in production with hundreds of dealers and growing fast. A dealership using 11Sight’s AI Service Assistant reported: ✔ All customer calls handled 24/7 with no wait time, improving customer satisfaction ✔ Appointments and service revenue doubled ✔ Routine tasks fully automated, load on team members significantly reduced With our existing customers and sales channels, we expect to exceed $2.5M ARR by the end of 2025. 11Sight is a Delaware C-Corp founded by two Bay Area veteran entrepreneurs, Aleks Gollu and Farokh Eskafi. They have two positive exits each, one together. We have three patents and a fourth pending.

**Average Rating:** 4.6/5.0

**Total Reviews:** 63

#### How Do G2 Users Rate 11Sight?

- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.1/10)
- **Lead Gathering:** 10.0/10 (Category avg: 8.4/10)
- **Targeting:** 10.0/10 (Category avg: 8.7/10)
- **Analytics:** 10.0/10 (Category avg: 8.4/10)

#### Who Is the Company Behind 11Sight?

- **Seller:** [11Sight](https://www.g2.com/sellers/11sight)
- **Year Founded:** 2016
- **HQ Location:** Berkeley, US
- **Twitter:** @11Sight
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4cf58aaed4ed5e3e4352a7afdbe13b993f608c553b6278f96d19566c29bd117b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Felevensight%2F&secure%5Burl_type%5D=linkedin_company_website)  
31 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Marketing and Advertising
- **Company Size:** 70% Small, 13% Medium

#### What Do G2 Reviewers Say About 11Sight?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **user-friendly interface** of 11Sight, enabling seamless, instant video conversations for effective communication.
- Users love the **time-saving benefits** of 11Sight, enabling fast communication and efficient lead qualification seamlessly.
- Users love 11Sight's **frictionless video calls** , enabling instant, hassle-free connections that boost customer satisfaction and sales.
- Users love the **easy setup** of 11Sight, enabling quick integration and smooth onboarding without cumbersome installations.
- Users benefit from **instant video conversations** with 11Sight, enhancing lead qualification and fostering natural interactions.

##### Cons

- Users note the **limited customization** options in 11Sight, impacting branding consistency and usability across teams.
- Users find the **lack of essential features** in 11Sight limits team functionality and brand consistency.
- Users are seeking improvements in **limited analytics** for better tracking of interactions and performance metrics.
- Users cite **limited features** in 11Sight, particularly for team collaboration and customization, impacting overall effectiveness.
- Users find the **interface lacks intuitiveness** , causing frustration during usage and hindering the overall experience.

#### What Are Recent G2 Reviews of 11Sight?

**["Enhancing Customer Experience Through Live Interactions"](https://www.g2.com/survey_responses/11sight-review-12871840)**

**Rating:** 5.0/5.0 stars

_— Preeti Y._

[Read full review](https://www.g2.com/survey_responses/11sight-review-12871840)

**["Instant Video Connection"](https://www.g2.com/survey_responses/11sight-review-12975979)**

**Rating:** 4.0/5.0 stars

_— Bavaliya A._

[Read full review](https://www.g2.com/survey_responses/11sight-review-12975979)

#### What Are G2 Users Discussing About 11Sight?

- [What is 11Sight used for?](https://www.g2.com/discussions/what-is-11sight-used-for) - 1 comment

### [Sonar](https://www.g2.com/products/sonar/reviews)

Texting has opened up new possibilities for how sales and marketing teams can build meaningful relationships with prospects and customers. Qualifying leads, converting prospects, and engaging with customers can be challenging. Introducing, Marchex Sonar, the intelligent text messaging platform built for business. Utilize the power of AI to automate initial communication, follow-ups, scheduling, drip campaigns, and more. With one of the highest rated user interfaces and user experiences, Sonar offers the best suite of functionality for sales and marketing teams on the channels customers prefer. Dozens of integrations enable you to seamlessly connect with your customers through your CRM or tech stack. Convert more leads, engage more effectively, and drive more revenue with Marchex Sonar.

**Average Rating:** 4.2/5.0

**Total Reviews:** 111

#### How Do G2 Users Rate Sonar?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Lead Gathering:** 8.2/10 (Category avg: 8.4/10)
- **Targeting:** 8.8/10 (Category avg: 8.7/10)
- **Analytics:** 8.1/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Sonar?

- **Seller:** [Sonar](https://www.g2.com/sellers/sonar)
- **Year Founded:** 2014
- **HQ Location:** San Francisco, California
- **Twitter:** @Sonar  
9,100 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8ad4331540721cc7cea18ce78669acb28bc948a2e584365991990778c8556059&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9440274&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Sales Executive, Business Consultant
- **Top Industries:** Real Estate, Transportation/Trucking/Railroad
- **Company Size:** 64% Large, 25% Medium

#### What Are Recent G2 Reviews of Sonar?

**["Use Sonar Daily For Work"](https://www.g2.com/survey_responses/sonar-review-7033868)**

**Rating:** 4.0/5.0 stars

_— Verified User in Telecommunications_

[Read full review](https://www.g2.com/survey_responses/sonar-review-7033868)

**["Good platform but limited use options"](https://www.g2.com/survey_responses/sonar-review-7034233)**

**Rating:** 4.0/5.0 stars

_— Verified User in Retail_

[Read full review](https://www.g2.com/survey_responses/sonar-review-7034233)

### [yellow.ai](https://www.g2.com/products/yellow-ai/reviews)

Yellow.ai empowers enterprises to create memorable customer conversations through our generative AI-powered customer service automation platform. Our vision is to drive toward the future of fully autonomous customer support that unlocks unparalleled efficiency and significantly reduces operational costs. Headquartered in San Mateo, Yellow.ai serves over 1100 enterprises, including Sony, Domino’s, Hyundai, Ferrellgas, Logitech, Waste Connections, Randstad, Tiket.com, Lulu Group International, Papa Johns, Volkswagen, ITC Ltd., and OYO, across 85+ countries in 135+ languages. Our platform is built on multi-LLM architecture and continuously trained on 16B+ conversations annually, enabling businesses to deliver elevated experiences and build lasting customer relationships. Founded in 2016 with offices across six countries, Yellow.ai has raised over $102 million from blue-chip investors.

**Average Rating:** 4.4/5.0

**Total Reviews:** 101

#### How Do G2 Users Rate yellow.ai?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10)
- **Lead Gathering:** 8.0/10 (Category avg: 8.4/10)
- **Targeting:** 8.7/10 (Category avg: 8.7/10)
- **Analytics:** 8.0/10 (Category avg: 8.4/10)

#### Who Is the Company Behind yellow.ai?

- **Seller:** [yellow.ai](https://www.g2.com/sellers/yellow-ai)
- **Year Founded:** 2016
- **HQ Location:** San Mateo, California
- **Twitter:** @yellowdotai  
1,550 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3f5f6468ac9875efa19e2e4362b36b3787815760ea673177559e1d85a525e585&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fyellowmessenger%2Fabout&secure%5Burl_type%5D=linkedin_company_website)  
864 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer
- **Top Industries:** Financial Services, Information Technology and Services
- **Company Size:** 38% Small, 33% Medium

#### What Do G2 Reviewers Say About yellow.ai?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **seamless Chatbot integrations** of yellow.ai, enhancing usability and support across multiple channels.
- Users appreciate the **multi-channel support and customization** of yellow.ai, enhancing their chatbot deployment experience.
- Users value the **easy-to-build chatbots** of yellow.ai, enhancing customer engagement with seamless integrations and 24/7 support.
- Users appreciate the **ease of use** of yellow.ai, thanks to its simple setup and seamless integration with platforms.
- Users appreciate the **seamless integration** capabilities of yellow.ai, enabling effortless chatbot deployment across various platforms.

##### Cons

- Users find the **steep learning curve** challenging, requiring significant time to master the platform effectively.
- Users note a significant **learning curve** when implementing Yellow.ai, particularly for those new to conversational AI technology.
- Users feel **AI limitations** hinder performance, needing better NLP and easier integrations for a smoother experience.
- Users find yellow.ai's platform **complex for newcomers** , needing significant technical knowledge for effective use and integrations.
- Users often face a **difficult implementation** process with Yellow.ai, struggling with integration and adaptation challenges.

#### What Are Recent G2 Reviews of yellow.ai?

**["Yellow.ai Chatbot Developement platform"](https://www.g2.com/survey_responses/yellow-ai-review-10477534)**

**Rating:** 5.0/5.0 stars

_— Adapa Chaitanya M._

[Read full review](https://www.g2.com/survey_responses/yellow-ai-review-10477534)

**["Much needed and detailed path to use the serivce"](https://www.g2.com/survey_responses/yellow-ai-review-4408849)**

**Rating:** 4.5/5.0 stars

_— AVANI S._

[Read full review](https://www.g2.com/survey_responses/yellow-ai-review-4408849)

#### What Are G2 Users Discussing About yellow.ai?

- [How has yellow.ai supported your chatbot automation, and what features do you rely on most?](https://www.g2.com/discussions/how-has-yellow-ai-supported-your-chatbot-automation-and-what-features-do-you-rely-on-most)
- [Is yellow messenger a SaaS company?](https://www.g2.com/discussions/is-yellow-messenger-a-saas-company)
- [Does Yello use AI?](https://www.g2.com/discussions/does-yello-use-ai)
- [What is chatbot yellow?](https://www.g2.com/discussions/what-is-chatbot-yellow)
- [What does Yellow AI do?](https://www.g2.com/discussions/what-does-yellow-ai-do)

### [Manago AI](https://www.g2.com/products/manago-ai/reviews)

Manago AI is a Customer Engagement Platform that helps marketers connect their data, understand every customer, communicate on every channel and drive results. Trusted by 2,000+ brands, Manago AI gives marketers the speed, clarity and confidence to move from idea to live campaign in minutes across email, SMS, WhatsApp and web. No technical resource required.

**Average Rating:** 4.4/5.0

**Total Reviews:** 300

#### How Do G2 Users Rate Manago AI?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Manago AI?

- **Seller:** [Manago AI](https://www.g2.com/sellers/manago-ai)
- **Year Founded:** 2011
- **HQ Location:** Kraków, PL
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8eb345398120d398ea4bb930e0425b463c76b02cc38f5653c365788bd66d2dc0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5134015%2F&secure%5Burl_type%5D=linkedin_company_website)  
347 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Marketing Automation Specialist, Marketing Specialist
- **Top Industries:** Marketing and Advertising, Retail
- **Company Size:** 56% Small, 36% Medium

#### What Do G2 Reviewers Say About Manago AI?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **flexibility and adaptability** of Manago AI, enabling customized solutions for their marketing automation needs.
- Users appreciate the **automation efficiency** of SALESmanago, enabling custom integrations and enhanced marketing capabilities seamlessly.
- Users commend the **excellent customer support** from SALESmanago, noting responsiveness and helpfulness throughout their partnership.
- Users commend the **advanced campaign automation and seamless Salesforce integration** , enhancing their marketing strategy effectively.
- Users appreciate the **intuitive email builder** in SALESmanago, greatly enhancing customer communication and automation efficiency.

##### Cons

- Users experience a **steep learning curve** with Manago AI, requiring time and effort to achieve optimal setup.
- Users find the **interface not intuitive** , making it challenging to navigate and utilize all features effectively.
- Users find some aspects of the platform to be **complex and user-unfriendly** , affecting overall usability and function access.
- Users find the **complexity** of Manago AI challenging, as not all functions are easily accessible or user-friendly.
- Users report **feature issues** including limited SMS integration and difficult navigation for less frequently used tools.

#### What Are Recent G2 Reviews of Manago AI?

**["Intuitive, Feature-Rich Newsletter Builder with Reliable Automations and Great Support"](https://www.g2.com/survey_responses/manago-ai-review-12970320)**

**Rating:** 4.0/5.0 stars

_— Paulina ._

[Read full review](https://www.g2.com/survey_responses/manago-ai-review-12970320)

**["A solid platform for marketing automation"](https://www.g2.com/survey_responses/manago-ai-review-13135615)**

**Rating:** 5.0/5.0 stars

_— Martyna K._

[Read full review](https://www.g2.com/survey_responses/manago-ai-review-13135615)

#### What Are G2 Users Discussing About Manago AI?

- [What is SALESmanago used for?](https://www.g2.com/discussions/what-is-salesmanago-used-for)

### [Watermelon](https://www.g2.com/products/watermelon/reviews)

Watermelon is the most user-friendly conversational AI platform to automate conversations, no coding required. Cut down your workload by linking service channels. Combine your software and start automating customer service with an AI Agent. The agent makes sure you are available for your customers 24/7, during every step of their customer journey.

**Average Rating:** 4.5/5.0

**Total Reviews:** 93

#### How Do G2 Users Rate Watermelon?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)
- **Lead Gathering:** 5.3/10 (Category avg: 8.4/10)
- **Targeting:** 6.0/10 (Category avg: 8.7/10)
- **Analytics:** 4.7/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Watermelon?

- **Seller:** [Watermelon](https://www.g2.com/sellers/watermelon)
- **Year Founded:** 2018
- **HQ Location:** Utrecht, NL
- **Twitter:** @WatermelonHQ  
2,988 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8fed7037f4b5ed1042eac589e65ae5f18ee710a92f3306e5ee47eaecd1a274c9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwatermelon-b-v-%2F&secure%5Burl_type%5D=linkedin_company_website)  
80 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Retail, Education Management
- **Company Size:** 67% Small, 29% Medium

#### What Do G2 Reviewers Say About Watermelon?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Watermelon **very easy to set up** and appreciate its helpful customer service and chatbot functionality.
- Users appreciate the **responsive customer support** of Watermelon, which enhances their overall experience and satisfaction.
- Users find Watermelon’s **ease of use** exceptional, streamlining communication and enhancing customer support efficiency effortlessly.
- Users praise Watermelon for its **easy AI chatbot setup** , enhancing customer service and boosting registrations significantly.
- Users value the **easy setup and effective AI chatbot** of Watermelon, enhancing engagement and improving registrations effortlessly.

##### Cons

- Users find it frustrating that the AI has **limitations in consistency and functionality** , impacting overall satisfaction and efficiency.
- Users face challenges with **inadequate AI features** , including slow responses and difficulties in training the chatbot effectively.
- Users face a **steep learning curve** initially, requiring time and knowledge to configure the Watermelon chatbot effectively.
- Users express a desire for **missing features** in Watermelon, noting limitations like lack of insights and tracking capabilities.
- Users report **chatbot issues** with unresponsive behavior and the need for manual URL updates, leading to inefficiencies.

#### What Are Recent G2 Reviews of Watermelon?

**["Efficient Chatbot, Intuitive and Quickly Set Up"](https://www.g2.com/survey_responses/watermelon-review-13186108)**

**Rating:** 4.5/5.0 stars

_— Ian d._

[Read full review](https://www.g2.com/survey_responses/watermelon-review-13186108)

**["Easy Setup and Fast Human Support — AI Agent Online a few weeks"](https://www.g2.com/survey_responses/watermelon-review-13052974)**

**Rating:** 4.5/5.0 stars

_— Dennis v._

[Read full review](https://www.g2.com/survey_responses/watermelon-review-13052974)

#### What Are G2 Users Discussing About Watermelon?

- [What is Watermelon used for?](https://www.g2.com/discussions/what-is-watermelon-used-for)

### [Continually](https://www.g2.com/products/continually/reviews)

We make sure you never miss another lead from your website. Today, when people visit your site - say to request a product demo - they expect you to reply straight away. Even when its out of hours, or if they're in another time zone. Most websites ask customers to fill in long forms, and provide lots of information. It's an impersonal and unfriendly experience. And as a customer, you don't know when you'll hear back. Research by insidesales.com shows that waiting even 5 minutes to respond to a customer dramatically reduces your chances of closing the business. We give you a single line of code you can add to your site to automatically reply to potential customers and generate more qualified leads without the expense of additional sales people. Continually lets you replace forms with simple messaging, making it easy for customers to get the information they need as quickly as possible. Some examples of what we can do to help you convert website visitors to customers: \* welcome new visitors and ask if there's anything they need help with \* use discovery questions to qualify leads \* quickly book appoinments for hot leads \* build your newsletter list by asking for signups at the right time \* signpost useful content like blog articles, videos or ebooks

**Average Rating:** 3.8/5.0

**Total Reviews:** 17

#### How Do G2 Users Rate Continually?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10)
- **Lead Gathering:** 8.6/10 (Category avg: 8.4/10)
- **Targeting:** 8.0/10 (Category avg: 8.7/10)
- **Analytics:** 5.7/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Continually?

- **Seller:** [Continually](https://www.g2.com/sellers/continually)
- **Year Founded:** 2017
- **HQ Location:** Belfast, Northern Ireland
- **Twitter:** @UseContinually  
252 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=dc408b36f7591bba9eff86a65f48e93fd8501b9716f129ba985234959fbd52a7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18323407%2F&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 88% Small, 12% Medium

#### What Are Recent G2 Reviews of Continually?

**["Possibibly the best value for money"](https://www.g2.com/survey_responses/continually-review-6700586)**

**Rating:** 5.0/5.0 stars

_— Massimo C._

[Read full review](https://www.g2.com/survey_responses/continually-review-6700586)

**["Chatbot Experience at its Best"](https://www.g2.com/survey_responses/continually-review-4874201)**

**Rating:** 5.0/5.0 stars

_— Jean Bertin C._

[Read full review](https://www.g2.com/survey_responses/continually-review-4874201)

#### What Are G2 Users Discussing About Continually?

- [What is Continually used for?](https://www.g2.com/discussions/what-is-continually-used-for)

### [GoSquared](https://www.g2.com/products/gosquared/reviews)

Turn more visitors into customers. A suite of integrated products to help you grow your online business. – Analytics: traffic sources, campaign tracking, new visits % – Live Chat: targeted messaging, lead capture, shared team inbox – Customer Data Hub: automatic lead enrichment, company info

**Average Rating:** 4.5/5.0

**Total Reviews:** 74

#### How Do G2 Users Rate GoSquared?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10)
- **Lead Gathering:** 8.3/10 (Category avg: 8.4/10)
- **Targeting:** 8.3/10 (Category avg: 8.7/10)
- **Analytics:** 8.3/10 (Category avg: 8.4/10)

#### Who Is the Company Behind GoSquared?

- **Seller:** [GoSquared](https://www.g2.com/sellers/gosquared)
- **Year Founded:** 2006
- **HQ Location:** London, United Kingdom
- **Twitter:** @GoSquared  
5,230 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3420abeab1af1827888226324e4d5bbd6c1e556bb802fdc1d4c36abef4731585&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1498461%2F&secure%5Burl_type%5D=linkedin_company_website)  
6 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Marketing and Advertising
- **Company Size:** 45% Small, 37% Medium

#### What Are Recent G2 Reviews of GoSquared?

**["I really love GoSquared, it's the best!"](https://www.g2.com/survey_responses/gosquared-review-6521608)**

**Rating:** 5.0/5.0 stars

_— Melissa H._

[Read full review](https://www.g2.com/survey_responses/gosquared-review-6521608)

**["GoSquared helps in Real-Time Analytics and Engaging Customer Insights"](https://www.g2.com/survey_responses/gosquared-review-8186696)**

**Rating:** 4.5/5.0 stars

_— AJAY S._

[Read full review](https://www.g2.com/survey_responses/gosquared-review-8186696)

#### What Are G2 Users Discussing About GoSquared?

- [What is GoSquared used for?](https://www.g2.com/discussions/what-is-gosquared-used-for)

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[Browse Conversational Marketing Themes](/categories/conversational-marketing/themes)

 ![Yukta Rustagi](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yukta Rustagi")
YR

Researched and written by [Yukta Rustagi](https://research.g2.com/insights/author/yukta-rustagi)

Updated October 3, 2024

Conversational marketing software, also known as messenger marketing software, engages potential customers with personalized, one-on-one conversations en route to specific product recommendations or offers. Consumer brands leverage this technology to identify interested buyers on [social networks](https://www.g2.com/categories/social-networks) or product websites, answer concerns or questions, determine the best possible sales items, and transfer customers to [payment gateways](https://www.g2.com/categories/payment-gateway) or sales representatives to close transactions. Using built-in [chatbot](https://www.g2.com/categories/chatbots) and [artificial intelligence](https://www.g2.com/categories/artificial-intelligence) technology, sales departments can construct intelligent response flows that will guide visitors through helpful conversations at various touchpoints based on user activity and other details. Businesses can then follow up at a later time with interested customers who do not purchase on the spot, picking up the conversation where it left off. Conversational marketing platforms help provide a higher standard of customer service at scale and simplify the overall buying process for potential customers around the world at any time of day. Successful use of these platforms can also generate valuable, qualified leads, provide high-level insights into customer demographics and preferences, and accelerate the sales cycle.

Products in the conversational marketing category typically share features of or integrate with [live chat](https://www.g2.com/categories/live-chat) and [chatbot software](https://www.g2.com/categories/chatbots) to produce real-time, meaningful dialogues with customers at different points in the buying journey. A number of these solutions involve a combination of automated and live human involvement on the business side—for example, chatbots can ping the appropriate salesperson to take control at critical points in the conversation. These products may also integrate with messengers on major [social networks](https://www.g2.com/categories/social-networks) as well as [SMS](https://www.g2.com/categories/mobile-marketing) or [email](https://www.g2.com/categories/email); certain visitor behaviors or trends on company social profiles or websites can trigger conversations. Conversational marketing protects may sync with [e-commerce platforms](https://www.g2.com/categories/e-commerce-platforms) or [payment gateways](https://www.g2.com/categories/payment-gateway) to provide detailed product information or complete transactions, respectively. This technology may integrate with or share features of [bot platforms](https://www.g2.com/categories/bot-platforms) to create unique messaging applications suited to the user’s needs. Elements of customer engagement on social networks are comparable to those of [social customer service](https://www.g2.com/categories/bot-platforms) tools.

To qualify for inclusion in the Conversational Marketing category, a product must:

- Assist in the creation of intelligent messaging bots that engage visitors on one or more channels
- Provide tools for creating personalized response flows within conversations
- Direct interested buyers to sales reps or online stores for purchasing goods or services in the event of successful conversations
- Track customer journeys and allow for follow-ups from chatbots or sales representatives

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