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Prokeep Reviews & Product Details

Founded in 2016, Prokeep is distribution's leading customer experience management software for wholesale distributors. Prokeep grows relationships and business by turning communication into commerce; increasing sales through centralized communication, improving customer experience through better insights and engagement opportunities, and adding productivity through systems automation. Prokeep is used by over 8,000 distributors across North America, enabling over 11+ million conversations and $6+ billion in revenue. Grow your distribution business. Build stronger customer relationships. Increase workforce productivity. All with Prokeep's Customer Experience Management Software built specifically for distributors to thrive in modern markets. Prokeep: - is used by distributors in 50 states, 10 provinces, and 2 territories. - 11+ million conversations go through Prokeep - 82% of conversations in Prokeep lead to sales or relate to revenue - saves 9 hours per employee each month - saves $3,000 in contractor discrepancies per user per month With Prokeep you will centralize communications to make ordering more efficient, connect your 3rd party systems to create operations automation, and use customer insights to deliver more engagement and make more money. Interested in learning more? Book a demo today! SUBSCRIBE TO THE PROKEEP POST: https://blog.prokeep.com/ BOOK A DEMO: https://www.prokeep.com/demo SOCIALS: Linkedin - https://www.linkedin.com/company/2234... Twitter - https://twitter.com/prokeephq Facebook - https://www.facebook.com/prokeephq

Seller

Prokeep

Languages Supported

English, French, Spanish

Product Description

The Prokeep Order Engine is a front-of-house platform that helps distributors take more orders and get more orders by bringing customer communication, order automation, and branch and marketing outreach all together in one workspace.

Overview by

Kevin O'Sullivan

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

20 months

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Top-Rated Alternatives

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Prokeep Media

Prokeep Demo - Transforming customer communication so distributors can win more business.

Secure your position as a market leader by delivering the most requested customer experience, optimizing efficiency, and driving revenue growth at scale.

Prokeep Demo - In-app screenshot of Contractor-Distributor text message thread

In-app screenshot of a contractor-distributor text message thread.

Prokeep Reviews (30)

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Kayla W.

Website manager/social media

Small-Business (50 or fewer emp.)

10/15/2024

"Great communication tool"

4/5

What do you like best about Prokeep?

Helpful when communicating with customers. Review collected by and hosted on G2.com.

What do you dislike about Prokeep?

Mass text requirements to opt in are difficult. Review collected by and hosted on G2.com.

Zachary S.

Small-Business (50 or fewer emp.)

8/17/2023

"Useful tool for office team to communicate via text."

5/5

What do you like best about Prokeep?

It allows us to have a platform to reach our entire sales team via text. Specifically it is very useful when needing to ID product or understand application. Many customers are not tech savy and the texting is easier for them. Review collected by and hosted on G2.com.

What do you dislike about Prokeep?

Sometimes when I or a team member claims a conversation, it does not immediately show up as claimed. Resulting in multiple people working on the same thing, not sure why this happens. Review collected by and hosted on G2.com.

David L.

Mid-Market (51-1000 emp.)

8/17/2023

"ProKeep is a great supplement to our customer engagement activities."

4/5

What do you like best about Prokeep?

ProKeep allows us to proactively engage our customers with timely information about events, promotions, training opportunites and product offerings. It provides a means to send technical information and quotes directly to their phones. Review collected by and hosted on G2.com.

What do you dislike about Prokeep?

Broadcasting a text message to many different customers is a slow and clumsy process, even with a template. Each phone number has to be selected separately, the template assigned and then sent. Each individual text message then has to be closed out individually. Review collected by and hosted on G2.com.

Verified User in Wholesale

Mid-Market (51-1000 emp.)

8/22/2023

"Prokeep has helped optimize and bolster our internal associates ability to help our customers."

5/5

What do you like best about Prokeep?

Prokeep is very dynamic when it comes to feedback from their partners and implementing changes. The platform is constnatly improving, and their team is willing to work with us to overcome changing business dynamics to fit their platform. Review collected by and hosted on G2.com.

What do you dislike about Prokeep?

There really isn't anything we dislike about Prokeep. The team is good, and they are a good business partner for us. Review collected by and hosted on G2.com.

What problems is Prokeep solving and how is that benefiting you?

Sharing resources is one of the main problems that Prokeep solves for us. We can leverage our associte expertise no matter where they are located, and allow our internal specialists to by dynamic when it comes to assisting customer. Another problem Prokeep solves for us is visibility into progress on customer requests. Knowing immediately who is working on a specific task, and what the correspondance has been to the customer or other associates allows for easy hand off. Review collected by and hosted on G2.com.

Ken M.

Mid-Market (51-1000 emp.)

8/17/2023

"Great Software Essential for Our Business"

5/5

What do you like best about Prokeep?

The ability to communicate to Our clients in an exepidte manner , allows [Us] to react to thier needs promptly. While allowing tranfer of documents and pictures Review collected by and hosted on G2.com.

What do you dislike about Prokeep?

No dislikes.We have been using Prokeep for several years , [We] havent found any dislikes ,at all! Review collected by and hosted on G2.com.

What problems is Prokeep solving and how is that benefiting you?

Our clients are typically out at construction sites with no access to computers , so Prokeep allows texting and file tranfers to them in a timly manner from Our office PC's

As well at receiving instant photos from them. These communications can be reviewed and tranfered , via the software to additional staff at Our company. Review collected by and hosted on G2.com.

Verified User in Wholesale

Small-Business (50 or fewer emp.)

8/17/2023

"Fast an easy tool"

4.5/5

What do you like best about Prokeep?

Prokeep has graciously provided me with the remarkable capability to extend to my valued clients an expeditious and highly efficient avenue, thereby affording them the opportunity to promptly furnish me with comprehensive details and pertinent information pertaining to the specific products and services they are earnestly inquiring about. Review collected by and hosted on G2.com.

What do you dislike about Prokeep?

The thing I dont like about Prokeep is you have to go to the browser to reply messages maybe if i can do the inicial reply by email would be great. The feature of automatic response we aceptoing the thread. Review collected by and hosted on G2.com.

Blaine M.

WaterWorks / Sales Representative

Small-Business (50 or fewer emp.)

8/17/2023

"It has been very helpful with the transfer of pictures and communicating with customers."

4.5/5

What do you like best about Prokeep?

Picture sending and sending messeges that can be responded by the customer on their time. Not having to give out a personnal cell number is worth it. Review collected by and hosted on G2.com.

What do you dislike about Prokeep?

There isnt really a down side. It has been a very useful tool. Review collected by and hosted on G2.com.

Jason S.

Small-Business (50 or fewer emp.)

8/17/2023

"Prokeep helps the flow of information get across all employees."

4.5/5

What do you like best about Prokeep?

Our drivers are able to keep moving throughout the day with very quick access to help and solutions. It is nice to see other peoples claim threads because we can have more than one person help tackle an issue. Review collected by and hosted on G2.com.

What do you dislike about Prokeep?

Haven't personally experienced any issues with Prokeep so far. I would recommend it to any business that deals with deliveries or logistics to keep everybody on the same page. Review collected by and hosted on G2.com.

Verified User in Machinery

Small-Business (50 or fewer emp.)

8/24/2023

"Really neat functions, needs a little work to refine its mechanics"

3.5/5

What do you like best about Prokeep?

The simplicity of how it works and its raw functions are amazing. It easly works with other applictions to send both pictures and messages. Review collected by and hosted on G2.com.

What do you dislike about Prokeep?

I am personally not a big fan of all the icons for the different functions.

I prefer to be able to identify the functions by name. Review collected by and hosted on G2.com.

What problems is Prokeep solving and how is that benefiting you?

Less requirement of individual SMS use of personal phones for company buisness.

Clearer and easier to read diagrams/pictures of parts and equipment along with easier customer notification really stands out.

The ability to review what I or my manager has done and notified really helps me with doubling up on the work load. Review collected by and hosted on G2.com.

Scott G.

Mid-Market (51-1000 emp.)

8/17/2023

"Prokeep makes communicating with my customer effortless."

5/5

What do you like best about Prokeep?

It is extremely helpful when trouble shooting customer issues over the phone. Being able to immediately see pictures of what technicians are looking at is invaluable. Review collected by and hosted on G2.com.

What do you dislike about Prokeep?

Not much. Being able to set up groups or classify people by branch of business would be helpful Review collected by and hosted on G2.com.