# Prokeep Reviews **Vendor:** Prokeep **Category:** [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 30 ## About Prokeep Founded in 2016, Prokeep is distribution's leading customer experience management software for wholesale distributors. Prokeep grows relationships and business by turning communication into commerce; increasing sales through centralized communication, improving customer experience through better insights and engagement opportunities, and adding productivity through systems automation. Prokeep is used by over 8,000 distributors across North America, enabling over 11+ million conversations and $6+ billion in revenue. Grow your distribution business. Build stronger customer relationships. Increase workforce productivity. All with Prokeep's Customer Experience Management Software built specifically for distributors to thrive in modern markets. Prokeep: - is used by distributors in 50 states, 10 provinces, and 2 territories. - 11+ million conversations go through Prokeep - 82% of conversations in Prokeep lead to sales or relate to revenue - saves 9 hours per employee each month - saves $3,000 in contractor discrepancies per user per month With Prokeep you will centralize communications to make ordering more efficient, connect your 3rd party systems to create operations automation, and use customer insights to deliver more engagement and make more money. Interested in learning more? Book a demo today! SUBSCRIBE TO THE PROKEEP POST: https://blog.prokeep.com/ BOOK A DEMO: https://www.prokeep.com/demo SOCIALS: Linkedin - https://www.linkedin.com/company/2234... Twitter - https://twitter.com/prokeephq Facebook - https://www.facebook.com/prokeephq ## Prokeep Pros & Cons **What users like:** - Users value the **efficient communication** through Prokeep, enabling quick interactions and document sharing with clients. (11 reviews) - Users find Prokeep's **ease of use** invaluable, appreciating its simplicity and seamless integration for business communication. (11 reviews) - Users value the **effortless communication** with Prokeep, enabling quick client responses and seamless document sharing. (11 reviews) - Users appreciate the **easy communication** on Prokeep, facilitating prompt interactions and document sharing with customers. (10 reviews) - Users value Prokeep for its **quick access to help** , enabling efficient communication and prompt issue resolution. (9 reviews) - Easy Sharing (5 reviews) - File Sharing (4 reviews) - Simple (4 reviews) - Convenience (3 reviews) - Automation (2 reviews) **What users dislike:** - Users face issues with the **chat functionality going down** , disrupting communication with customers and causing confusion among team members. (7 reviews) - Users find the **limited texting features** frustrating, especially for mass texting and functionality issues with sending messages. (6 reviews) - Users express concerns about **missing features** like easier mass texting and reply options, affecting usability significantly. (3 reviews) - Users find **sending issues** in Prokeep cumbersome, experiencing slow processes and difficulties with phone number compatibility. (3 reviews) - Users find **SMS issues** frustrating, as the mass texting process is slow and cumbersome with complex opt-in requirements. (3 reviews) - Contact Management (2 reviews) - Identification Issues (2 reviews) - Inadequate Response System (2 reviews) - Poor UX (2 reviews) - Status Issues (2 reviews) ## Prokeep Reviews ### 1. Great communication tool **Rating:** 4.0/5.0 stars **Reviewed by:** Kayla W. | Website manager/social media, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Prokeep?** Helpful when communicating with customers. **What do you dislike about Prokeep?** Mass text requirements to opt in are difficult. **What problems is Prokeep solving and how is that benefiting you?** contacting customers when equipment is ready. Contacting customers to relay sales & promotions. ### 2. Useful tool for office team to communicate via text. **Rating:** 5.0/5.0 stars **Reviewed by:** Zachary S. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Prokeep?** It allows us to have a platform to reach our entire sales team via text. Specifically it is very useful when needing to ID product or understand application. Many customers are not tech savy and the texting is easier for them. **What do you dislike about Prokeep?** Sometimes when I or a team member claims a conversation, it does not immediately show up as claimed. Resulting in multiple people working on the same thing, not sure why this happens. **What problems is Prokeep solving and how is that benefiting you?** It assist in having an additional method for customers to reach out and receive a quick response. It also assist in getting pictures straight from the customer's phone as opposed to them having to send via e-mail or other methods. ### 3. ProKeep is a great supplement to our customer engagement activities. **Rating:** 4.0/5.0 stars **Reviewed by:** David L. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Prokeep?** ProKeep allows us to proactively engage our customers with timely information about events, promotions, training opportunites and product offerings. It provides a means to send technical information and quotes directly to their phones. **What do you dislike about Prokeep?** Broadcasting a text message to many different customers is a slow and clumsy process, even with a template. Each phone number has to be selected separately, the template assigned and then sent. Each individual text message then has to be closed out individually. **What problems is Prokeep solving and how is that benefiting you?** ProKeep gives us an alternate means to engage our customers. It is easy for an email message to get lost in a mailbox, but text messages provide instant visibility for our message. ### 4. Prokeep has helped optimize and bolster our internal associates ability to help our customers. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2023 **What do you like best about Prokeep?** Prokeep is very dynamic when it comes to feedback from their partners and implementing changes. The platform is constnatly improving, and their team is willing to work with us to overcome changing business dynamics to fit their platform. **What do you dislike about Prokeep?** There really isn't anything we dislike about Prokeep. The team is good, and they are a good business partner for us. **What problems is Prokeep solving and how is that benefiting you?** Sharing resources is one of the main problems that Prokeep solves for us. We can leverage our associte expertise no matter where they are located, and allow our internal specialists to by dynamic when it comes to assisting customer. Another problem Prokeep solves for us is visibility into progress on customer requests. Knowing immediately who is working on a specific task, and what the correspondance has been to the customer or other associates allows for easy hand off. ### 5. Great Software Essential for Our Business **Rating:** 5.0/5.0 stars **Reviewed by:** Ken M. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Prokeep?** The ability to communicate to Our clients in an exepidte manner , allows [Us] to react to thier needs promptly. While allowing tranfer of documents and pictures **What do you dislike about Prokeep?** No dislikes.We have been using Prokeep for several years , [We] havent found any dislikes ,at all! **What problems is Prokeep solving and how is that benefiting you?** Our clients are typically out at construction sites with no access to computers , so Prokeep allows texting and file tranfers to them in a timly manner from Our office PC's As well at receiving instant photos from them. These communications can be reviewed and tranfered , via the software to additional staff at Our company. ### 6. Fast an easy tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Prokeep?** Prokeep has graciously provided me with the remarkable capability to extend to my valued clients an expeditious and highly efficient avenue, thereby affording them the opportunity to promptly furnish me with comprehensive details and pertinent information pertaining to the specific products and services they are earnestly inquiring about. **What do you dislike about Prokeep?** The thing I dont like about Prokeep is you have to go to the browser to reply messages maybe if i can do the inicial reply by email would be great. The feature of automatic response we aceptoing the thread. **What problems is Prokeep solving and how is that benefiting you?** Having a central inbox of text inquiries. This is helpful because a whole team can interect with the clientand offer a fast and acurrate response wich is in the end what the client wants. ### 7. It has been very helpful with the transfer of pictures and communicating with customers. **Rating:** 4.5/5.0 stars **Reviewed by:** Blaine M. | WaterWorks / Sales Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Prokeep?** Picture sending and sending messeges that can be responded by the customer on their time. Not having to give out a personnal cell number is worth it. **What do you dislike about Prokeep?** There isnt really a down side. It has been a very useful tool. **What problems is Prokeep solving and how is that benefiting you?** Sending pictures and files back and forth without requiring an email address. ### 8. Prokeep helps the flow of information get across all employees. **Rating:** 4.5/5.0 stars **Reviewed by:** Jason S. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Prokeep?** Our drivers are able to keep moving throughout the day with very quick access to help and solutions. It is nice to see other peoples claim threads because we can have more than one person help tackle an issue. **What do you dislike about Prokeep?** Haven't personally experienced any issues with Prokeep so far. I would recommend it to any business that deals with deliveries or logistics to keep everybody on the same page. **What problems is Prokeep solving and how is that benefiting you?** Communcation is much smoother through all levels of our opertion. ### 9. Really neat functions, needs a little work to refine its mechanics **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Machinery | Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2023 **What do you like best about Prokeep?** The simplicity of how it works and its raw functions are amazing. It easly works with other applictions to send both pictures and messages. **What do you dislike about Prokeep?** I am personally not a big fan of all the icons for the different functions. I prefer to be able to identify the functions by name. **What problems is Prokeep solving and how is that benefiting you?** Less requirement of individual SMS use of personal phones for company buisness. Clearer and easier to read diagrams/pictures of parts and equipment along with easier customer notification really stands out. The ability to review what I or my manager has done and notified really helps me with doubling up on the work load. ### 10. Prokeep makes communicating with my customer effortless. **Rating:** 5.0/5.0 stars **Reviewed by:** Scott G. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Prokeep?** It is extremely helpful when trouble shooting customer issues over the phone. Being able to immediately see pictures of what technicians are looking at is invaluable. **What do you dislike about Prokeep?** Not much. Being able to set up groups or classify people by branch of business would be helpful **What problems is Prokeep solving and how is that benefiting you?** We work in the HVAC-R industry and it is very helpful in keeping us in contact with our customers that are working in the field. ### 11. Excellant communication/tool **Rating:** 5.0/5.0 stars **Reviewed by:** Don B. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2023 **What do you like best about Prokeep?** Amazing speed from support getting answers to questions I have had. The answers are explained in a way that even I can understand and take the necessary steps or begin to use a function. **What do you dislike about Prokeep?** Haven't run into one yet but Prokeep people keep listening so if I find one I know help is there. **What problems is Prokeep solving and how is that benefiting you?** Time management, when using Prokeep I can communicate with more people at one time ### 12. Has helped us grow our sale 10 fold!!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Rusty T. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Prokeep?** Looking up pass threads and know it is there in case you need to pull it back up.Also the ability to look at pictures is a huge help. **What do you dislike about Prokeep?** When you seach a name up some time you have to reset prokeep to get it to show up. **What problems is Prokeep solving and how is that benefiting you?** Less time on the phone and can muilt tasking. ### 13. A picture is worth a thousand words! **Rating:** 4.0/5.0 stars **Reviewed by:** Kevin B. | Inside Sales Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Prokeep?** Having an HVAC tech text a picture of an equipment nameplate eliminates errors vs having the tech read it to you. He or you could make a mistake. **What do you dislike about Prokeep?** There are none that I know of. It helps me from wasting time on unnecessary phone calls. **What problems is Prokeep solving and how is that benefiting you?** direct messaging between team members is a nice add on. ### 14. Very useful for our customers to be able to text our landline! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2023 **What do you like best about Prokeep?** It provides an easy way for our customers to contact us without having to call into the main line and talk with a salesperson. It also allows our customers to be able to send pictures and other media to our sales team instead of trying to explain over the phone. **What do you dislike about Prokeep?** The only downside is that the numbers don't cooperate with all phone service providers. Microsoft Teams doesn't integrate with ProKeep so we have an issue whenever we are setting up new branches. I know its hard to get Microsoft to cooperate though so I'm not holding it against them. We have a workaround that has seemed to work for us. **What problems is Prokeep solving and how is that benefiting you?** We have customers who want to let us know they are on their way to the branch to pickup their order without having to wait for someone to pickup on the main line. This has also allowed our customers to send us pictures of the items they're in need of. ### 15. A Convenient Solution for Information Access **Rating:** 3.0/5.0 stars **Reviewed by:** Chase L. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Prokeep?** Its an easy place to find information. As long as you have the right link. **What do you dislike about Prokeep?** There is very few "summaries' as to what a function does. This may be a fault of the organization tho. **What problems is Prokeep solving and how is that benefiting you?** Its a good way to communicate with other debts/customers ### 16. Great tool to have!! **Rating:** 5.0/5.0 stars **Reviewed by:** Mahon C. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Prokeep?** The convenience at hand! This is the most convenient and user friendly tool you can have for your business. Able to text and recieve pictures from tecnicians. **What do you dislike about Prokeep?** There is absolutely nothing that I dislike about this system. **What problems is Prokeep solving and how is that benefiting you?** Nothing is wrong! ### 17. My coworkers make me feel welcome and would be happy to help when they can. **Rating:** 5.0/5.0 stars **Reviewed by:** Taylor P. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Prokeep?** It helps up have a great experience for customers to be able to communcate through text with our customers. **What do you dislike about Prokeep?** Sometimes I wont be able to know when a customer want to talk to me personally unless another associate lets me know when it assigns to me. **What problems is Prokeep solving and how is that benefiting you?** The solution they use now that benifites prokeep is up including it in birdeye where we have some who looks and notifies when there is a message on birdeye. ### 18. MY PROKEEP EXPERIENCE **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Prokeep?** IT ALLOWS CUSTOMERS TO SEND US PICTURES OF THEIR PROBLEMS , ISSUES, OR SALES REQUESTS. WITHOUT GIVING OUT MY PERSONAL CELL PHONE NUMBER. **What do you dislike about Prokeep?** I DON'T HAVE ANY ISSUES. I DON'T LIKE THAT THE FORM HERE KEEPS ASKING FOR MORE INFORMATION ON THIS QUESTION. **What problems is Prokeep solving and how is that benefiting you?** IT IS A TOOL USEFUL FOR CUSTOMERS TO REACH OUT TO US WITHOUT CALLING IN . SEVERAL PEOPLE CAN VIEW IT AND THE CORRECT PERSON CAN RESPOND TO THEM ### 19. Prokeep Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Prokeep?** We do not have company phones for my position so being able to utilize a "texting" format is key. It allows clients to text pictures which is so much quicker and easier than email! **What do you dislike about Prokeep?** We have several users of Prokeep in the building so we don't always know when a text has been sent to us. **What problems is Prokeep solving and how is that benefiting you?** Prokeep solves the problem of not having a personal business phone. ### 20. Fantastic and simple **Rating:** 5.0/5.0 stars **Reviewed by:** Brady C. | I.S. and Business Development Rep, Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Prokeep?** That we can use or same land line and still keep better records of correcspondence with my contractors without needing to have 3-4 sources of information. **What do you dislike about Prokeep?** I wish I could attached more than 1 picture file at a time. **What problems is Prokeep solving and how is that benefiting you?** Wasting time talking on the phone when a contractor simply needs to know that a part is "in". And I can coordinate with field guys to confirm parts. ### 21. Works excellent and easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2023 **What do you like best about Prokeep?** Our customers can send information easier and faster through a text vs a email where they could spell the wrong email address. **What do you dislike about Prokeep?** If you receive a text and dont close the thread, you can miss a order the next day because it doesnt flash like you have a new message when it first comes through. **What problems is Prokeep solving and how is that benefiting you?** Easier communication to our customers ### 22. ProKeep helps me to receive pictures and communicate with our customer with ease. **Rating:** 5.0/5.0 stars **Reviewed by:** ROBERT S. | Enterprise (> 1000 emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Prokeep?** being able to go back and look at conversation history **What do you dislike about Prokeep?** searching for contacts can be difficult at times **What problems is Prokeep solving and how is that benefiting you?** communication with our customers ### 23. INTERACTION **Rating:** 4.0/5.0 stars **Reviewed by:** ANGEL R. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Prokeep?** THIS IS A GREAT INTER ACTIVE SYSTEM THAT SAVES TIME **What do you dislike about Prokeep?** MASS TEXTING IS A PROBLEM IT WOULD BE GOOD TO HAVE A FOLDER THAT I CAN SELECT AND HAVE ALL CONTACTS IN THERE AND SELECT AND SEND A MASS TEXED TO THEM **What problems is Prokeep solving and how is that benefiting you?** THEY HAVE MADE IT VERY USER FREINDLY AND EASY TO USE ### 24. Great for when customers need to send images or do not have great phone service for calls, etc. **Rating:** 4.5/5.0 stars **Reviewed by:** Alicia C. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Prokeep?** Not having to give out personal cell phone numbers for a customer to send an image. **What do you dislike about Prokeep?** I have not used the app enough yet to have any complaints. **What problems is Prokeep solving and how is that benefiting you?** Gives our customers another communication option. Seeing the record of information is beneficial when you need to refer back to the conversation with the customer. ### 25. Phenomenal. Easy to use, very effective. I wish we had it sooner! **Rating:** 5.0/5.0 stars **Reviewed by:** Gregory P. | Sales Professional, Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Prokeep?** It is very easy to use for my staff and my customers. **What do you dislike about Prokeep?** Nothing, this is a great product that works well. **What problems is Prokeep solving and how is that benefiting you?** Customer communication is a breeze with Prokeep. Our customers love the short form communication method. It also allows any employee to communicate with customers based on who is available. ### 26. Showroom sales **Rating:** 2.5/5.0 stars **Reviewed by:** Dorothy M. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Prokeep?** not having to give out my personal phone number **What do you dislike about Prokeep?** it logs me out every day i wish i would just leave me longed in **What problems is Prokeep solving and how is that benefiting you?** i am not aware of any issues that they have handled that helps me ### 27. Great messaging **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Prokeep?** Fast delivery when messaging a fellow co-worker **What do you dislike about Prokeep?** Can't press enter to send message. Please fix! **What problems is Prokeep solving and how is that benefiting you?** We no longer have to give out personal cell numbers for customers to send pictures of products. ### 28. Very user friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** John B. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Prokeep?** The ability to let customers text me direct to prokeep. **What do you dislike about Prokeep?** Sometimes, it goes down and interupts my customers from reaching me. **What problems is Prokeep solving and how is that benefiting you?** Prokeep is good at keeping up on the updates. ### 29. LOV **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Prokeep?** Pictures to the branch. Plus other things that are added. **What do you dislike about Prokeep?** Lack of marketing presence to the electrical industry to reach our customers. **What problems is Prokeep solving and how is that benefiting you?** Creating a point for the customers to get taken care of through text messages. ### 30. Prokeep for Sales Team **Rating:** 5.0/5.0 stars **Reviewed by:** Khaja Imranuddin S. | Proposal Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2022 **What do you like best about Prokeep?** It helps us save time and maintain effective communication with clients. Which also maintains the history of communication for future references without blaming anyone. **What do you dislike about Prokeep?** They Don't provide 24/7 Live Technical Support which creates some communication gaps between internal and external communication. **Recommendations to others considering Prokeep:** An easier way to maintain communication with customers and teams considering both privacy. Very cost-effective helps a lot in distribution sector for frequent communication. **What problems is Prokeep solving and how is that benefiting you?** It helps our Customers to solve privacy issues and connect with our team without compromising the privacy of our customers. They can share their queries or issues with our teams for proper solutions. ## Prokeep Discussions - [What is Prokeep used for?](https://www.g2.com/discussions/what-is-prokeep-used-for) - [View Prokeep pricing details and edition comparison](https://www.g2.com/products/prokeep/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+17%3A58%3A53+-0500&secure%5Bsession_id%5D=afcd6fa6-7813-4ee1-8850-0f8346b6ede1&secure%5Btoken%5D=f0c3e84ce86b93187a60eaa77e09ee46491cc78c36c865c6e4d7a146e6a678e3&format=llm_user) ## Prokeep Features **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Analysis** - Application Attribution - Campaign Analysis - Uninstall Tracking - Custom Dashboards **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Campaigns** - Proximity Marketing - Push Notifications - Bulk SMS - Two-Way Text Messaging - Email Campaigns - Audience Segmentation **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Generative AI** - AI Text Generation - AI Text Summarization **Engagement** - Coupons and Promotions **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Optimization - Integrations - Mobile Marketing - Internationalization **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Mobile Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top Prokeep Alternatives - [Podium](https://www.g2.com/products/podium/reviews) - 4.6/5.0 (2,012 reviews) - [Text Request](https://www.g2.com/products/text-request/reviews) - 4.6/5.0 (946 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,927 reviews)