What I like most about Landbot is its UI and UX. It was very easy and visually appealing for our team to work with while building the chatbot, mainly because we could clearly see the entire branching flow and test it as we went. That was one of the best features for me. You can test and send the flow to your mobile number on WhatsApp, then run through it yourself to see how each prompt and each step actually works in practice. The initial setup was straightforward as well. It feels like a no-code platform, which makes it really easy to get started and keep iterating. Review collected by and hosted on G2.com.

When we switched to FreshChat, we found that even though its UI and UX are more complex, it’s more efficient when it comes to replicating flows. Landbot feels better suited for beginners who are learning how to build chatbots. However, from a more experienced perspective, FreshChat’s complexity pays off: it’s more efficient to create workflows and saves time, especially thanks to its integration with ticketing software like Freshdesk. Landbot is aesthetically pleasing, but it could be stronger on the functional side. Review collected by and hosted on G2.com.