![Terry Lind S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Terry Lind S.") TS Terry Lind S. Business Manager Enterprise (\> 1000 emp.) 7/31/2026 "We Came Back to Birdeye for a Reason" 5/5 What do you like best about Birdeye? What I like most about Birdeye is how intuitive and customer-friendly the platform is on the backend. Everything is integrated into one place, including review management, AI tools, and patient feedback, so it's easy to navigate and use. What really stands out, though, is the customer response. We originally started with Birdeye, switched to other review platforms for a few years, and ultimately came back because we simply didn't see the same level of engagement. Our patients consistently respond to Birdeye's review requests at a much higher rate than they did with other solutions. For us, the difference isn't just the features. It's that Birdeye gets results. Onboarding is very thorough and tool integrates with our PMS seamlessly. We are very happy with performance and feel the ROI is very high. Review collected by and hosted on G2.com. What do you dislike about Birdeye? The canned feedback responses and having to disable so many automations at the beginning. The amount of follow-up meetings during onboarding was a bit overwhelming. Review collected by and hosted on G2.com. What problems is Birdeye solving and how is that benefiting you? Birdeye has helped us simplify patient communication and online reputation management by bringing everything into one platform. Instead of juggling multiple tools, we can manage reviews, patient feedback, messaging, and AI-powered features in one place. The biggest benefit has been the increase in patient engagement. We used Birdeye, switched to other platforms for a few years, and eventually came back because we weren't seeing the same response rates. Our patients are much more likely to leave reviews and interact through Birdeye, which has helped us continue growing our online reputation while saving our team time. The platform is also easy for our staff to navigate, making it more likely that the tools actually get used every day. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite See what 4072 reviewers think of Birdeye 4.7 out of 5 ยท Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/birdeye/reviews)