G2

Neelakshi S.

Data Engineer

Small-Business (50 or fewer emp.)

5/27/2026

Guest users or non-business users of the software, not included in G2 scores.

"Fees less like a review collection tool and more like a digital front desk"

4/5

What do you like best about Podium?

What I liked most was how easy it made customer communication in one place we were getting messages from different channels before and it become Messy pretty quickly. Podium help organise reviews, texts and customer interactions without needing to jump between tools all day. The tool is very easy to use and smooth interface and the review request feature also work the better than I expected we started getting more customer feedback consistently after using it for a week. Review collected by and hosted on G2.com.

What do you dislike about Podium?

As such no dislike in this platform but the pricing can feel a bit High like especially for small businesses that may not use every feature included so I guess pricing can be better for small businesses and freelancer. Review collected by and hosted on G2.com.

What problems is Podium solving and how is that benefiting you?

After using the podium now the process feels more centralised and its like easier for the team to stay on top of customer interactions. And we have also noticed and increase in online reviews, which has a help build more trust with a new customer finding us online. Before podium me and my team was switching multiple tools but now in podium we can do everything what we want. Review collected by and hosted on G2.com.