Best Conversation Intelligence Software - Page 9

How Many Conversation Intelligence Software Products Does G2 Track?

Total Products under this Category: 302

Category Stats (Nov 2026)

  • Average Rating: 4.63/5 (↓0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Rapport (+3.64%) - Among all products in this category, Rapport recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Conversation Intelligence Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 128,100+ Authentic Reviews
  • 302+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Conversation Intelligence Software

G2 Grid® for Conversation Intelligence Software plotting products by satisfaction and market presence

Highlighted products: Gong, Fathom, Salesforce Sales Cloud, HubSpot Sales Hub, GTM Studio - Powered by ZoomInfo, Talkdesk, Nooks, and Substrata.

Underlying data: [Grid® JSON](https://www.g2.com/categories/conversation-intelligence/grids.json?focus%5B%5D=gong&focus%5B%5D=fathom-video&focus%5B%5D=agentforce-sales-formerly-salesforce-sales-cloud&focus%5B%5D=hubspot-sales-hub&focus%5B%5D=gtm-studio-powered-by-zoominfo&focus%5B%5D=talkdesk&focus%5B%5D=nooks&focus%5B%5D=substrata-substrata)

Verbix

Verbix.ai is an AI-driven call analytics platform for CX and Contact Centers offering call recording, data extraction, and quality monitoring. Its key USPs include AI-powered coaching, automated call quality checks, and agent scoring to boost performance. Businesses gain actionable insights, improve customer experience, and enhance compliance while driving continuous team improvement through intelligent analytics.

Average Rating: 4.9/5.0

Total Reviews: 5

How Do G2 Users Rate Verbix?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.4/10)
  • Artificial Intelligence: 9.2/10 (Category avg: 8.6/10)
  • Customer Scoring: 10.0/10 (Category avg: 8.5/10)
  • AI Text Summarization: 9.6/10 (Category avg: 8.8/10)

Who Is the Company Behind Verbix?

Who Uses This Product?

  • Company Size: 80% Small, 20% Medium

What Do G2 Reviewers Say About Verbix?

AI-generated summary from verified user reviews

Pros
  • Users praise Verbix for its strong transcription accuracy, enhancing insight into customer interactions and improving service quality.
  • Users appreciate the user-friendly dashboard of Verbix, enabling quick setup and easy access to insights.
  • Users value the real-time call analytics of Verbix, enhancing team operations and understanding customer needs effectively.
  • Users find call recording incredibly useful, enhancing communication and providing valuable insights for sales and support teams.
  • Users commend the excellent customer support from Verbix, enhancing operational efficiency and overall service quality.
Cons
  • Users find the difficult reporting process cumbersome, often requiring additional adjustments in Excel for detailed presentations.
  • Users wish for more advanced filtering options in Verbix, especially for analyzing large datasets efficiently.
  • Users experience integration issues with certain CRMs like Zoho, making the overall user experience less smooth.
  • Users wish for more built-in templates and advanced filtering options to enhance their experience with Verbix.

What Are Recent G2 Reviews of Verbix?

CONQUER

Conquer.io is a leading sales engagement platform designed to empower revenue teams to achieve their goals with greater efficiency and effectiveness. Our mission is to transform the way teams engage with prospects and customers, unlocking new opportunities for growth and success. By unifying communication channels, automating repetitive tasks, and providing actionable insights, Conquer.io helps organizations close deals faster and foster meaningful customer relationships. Our platform offers a comprehensive suite of tools, including auto-dialing, SMS capabilities, AI-powered cadencing, conversational intelligence, call sentiment analysis, and more, all seamlessly integrated into your CRM. With a proven track record of enhancing sales productivity, reducing time-to-close, and increasing pipeline coverage, Conquer.io is trusted by some of the most innovative and successful teams across a variety of industries. By partnering with Conquer.io, organizations gain access to a scalable, customizable solution that adapts to their unique needs, ensuring sustained competitive advantage in an ever-evolving marketplace. SOLUTIONS: Conquer.io has multiple offerings depending upon customer need. These include our Conquer Voice or Conquer Cadence modules, as well as our full Conquer Platform for organizations looking to accelerate their sales to the next level. 1. Conquer Voice: Boost productivity, engage more leads, and close deals faster with Conquer’s advanced voice dialer. Native to Salesforce, Conquer Voice revolutionizes your sales process without having to leave Salesforce, empowering reps to reach their full potential across voice, SMS, and social channels. Additionally, Conquer Voice has been ranked as the leader in dialer quality compared to other popular dialers on the market. 2. Conquer Cadence: Reach buyers on their terms with the only sales engagement platform native to Salesforce. Conquer’s optimized sales cadence empowers your team to build meaningful connections, shorten sales cycles, and close more deals—all with seamless automation that enhances every engagement. 3. Conquer Platform: Includes access to both Conquer Voice and Conquer Cadence, as well as a suite of next-level sales acceleration capabilities: • Omnichannel communication: Boost rep productivity with enterprise-grade multichannel sales management that connects voice, SMS, and social channels—all within your CRM. • AI-driven Insights: Turn data into revenue with AI sales coaching that refines your sales strategy, predicts outcomes, and drives decisions that boost your bottom line. Conquer’s AI insights give your team real-time guidance, identifying high-impact actions. Say goodbye to guesswork and watch your revenue grow like never before. • Dynamic Battlecards: CRM-integrated insights provide real-time objection-handling tips and strategy recommendations based on competitive intel—helping reps confidently navigate negotiations and close deals faster. • Sales Optimization Analytics: Gain a competitive edge with Conquer’s sales optimization analytics. Our platform not only streamlines processes but also provides powerful analytics that unveil trends and performance metrics. By harnessing this data, your team can make informed decisions, optimize strategies, and drive consistent growth. Don’t just manage your pipeline—master it. • Customization and Scalability: Our platform is highly customizable to fit the specific needs of each customer, whether a small team or a global organization.

Average Rating: 4.3/5.0

Total Reviews: 119

How Do G2 Users Rate CONQUER?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.4/10)

Who Is the Company Behind CONQUER?

  • Seller: CONQUER
  • Year Founded: 2007
  • HQ Location: Reno, NV
  • LinkedIn® Page: www.linkedin.com
    87 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: District Manager
  • Top Industries: Sports, Human Resources
  • Company Size: 36% Large, 35% Medium

What Do G2 Reviewers Say About CONQUER?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use of CONQUER beneficial for quick calls and efficient task management.
  • Users value the excellent customer support provided, making problem resolution smooth and effective.
  • Users appreciate the personable and knowledgeable team, making the CONQUER product easy to use and adaptable.
  • Users value the efficiency of CONQUER, enabling quick calls and seamless automation for streamlined workflows.
  • Users value the time-saving capabilities of CONQUER, enabling reps to be more productive and efficient.
Cons
  • Users frequently experience call issues with CONQUER, including audio delays and unreliable call recordings, impacting compliance.
  • Users find CONQUER not intuitive, noting confusing options and unreliable call recordings, impacting business compliance.
  • Users struggle with call management issues in Conquer, facing challenges with voicemail and missing call recordings.
  • Users report enduring audio delays with CONQUER, making interactions less smooth and timely response challenging.
  • Users report dialer issues, noting problems with syncing and lack of video meeting integration.

What Are Recent G2 Reviews of CONQUER?

Convirza

Convirza makes it easy for businesses of all sizes to turn leads into customers, and maximize revenue from phone calls. We serve more than 50,000 businesses to deliver real-time data that allows you to market and sell with confidence. Here's how our customers use Convirza to drive revenue growth: *Trainers — Use Convirza to find the best calls to train their team on, and see what skills each person needs to focus on. *Marketers — 1,000's of marketers use Convirza to track leads, and find which leads are the most valuable for their business. *Call Centers — Use Convirza to measure agent performance every time. They also monitor script adherence, sentiment, keywords and much more. *Sales Teams — Sales teams use Convirza to call the best leads, at the right times, and say the right things. We integrate with marketing tools, CRM's and phone providers to provide you and your customers with the best experience. You can get started for Free, and see how Convirza will transform your business today!

Average Rating: 4.2/5.0

Total Reviews: 46

How Do G2 Users Rate Convirza?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.4/10)

Who Is the Company Behind Convirza?

  • Seller: Convirza
  • Year Founded: 2001
  • HQ Location: Draper, UT
  • LinkedIn® Page: www.linkedin.com
    43 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner
  • Top Industries: Marketing and Advertising, Automotive
  • Company Size: 53% Small, 43% Medium

What Are Recent G2 Reviews of Convirza?

What Are G2 Users Discussing About Convirza?

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CustomerIQ

CustomerIQ automates administrative tasks like CRM data entry, surfaces relevant content, and extracts insights to shorten sales cycles. Purpose-built for teams, CustomerIQ's AI notetaker records, transcribes, and summarizes meetings, emails, and voice notes then turns those into CRM fields, summaries, account intelligence and insights for your sales, CS, product, and marketing teams. Teams use CustomerIQ every day to automate CRM data entry, document generation, and discover/track trends across every conversation.

Average Rating: 4.9/5.0

Total Reviews: 4

How Do G2 Users Rate CustomerIQ?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.4/10)
  • Artificial Intelligence: 10.0/10 (Category avg: 8.6/10)
  • Customer Scoring: 10.0/10 (Category avg: 8.5/10)
  • AI Text Summarization: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind CustomerIQ?

Who Uses This Product?

  • Company Size: 100% Small

What Do G2 Reviewers Say About CustomerIQ?

AI-generated summary from verified user reviews

Pros
  • Users praise CustomerIQ for its task-driven functionality, enabling seamless CRM updates and impactful meeting summaries.
  • Users admire the task automation capabilities of CustomerIQ, enhancing efficiency in CRM data entry and meeting summaries.
  • Users praise the accuracy of summaries in CustomerIQ, enhancing both meeting insights and actionable steps effectively.
  • Users value the seamless CRM integration of CustomerIQ, enhancing productivity and driving actionable insights from meetings.
  • Users commend the excellent customer support from CustomerIQ, facilitating efficient email management and task execution.
Cons
  • Users note occasional accuracy issues in transcripts, including misspellings that are somewhat expected.
  • Users note a lack of understanding about AI capabilities in CustomerIQ, leading to the need for additional explanations.
  • Users note the immaturity in understanding AI notetakers, which can necessitate additional explanations during calls.
  • Users notice occasional misspellings in transcripts, which can lead to slight misunderstandings during usage.
  • Users note that inaccurate transcription leads to occasional misspellings in the output, which can be frustrating.

What Are Recent G2 Reviews of CustomerIQ?

MaxContact

Make every conversation count – for acquisition, retention & recovery. MaxContact is the AI-powered customer engagement software that helps you turn every customer conversation into a high-impact, revenue-driving moment. We empower your teams to connect smarter, perform better, and scale faster - without losing the human touch. Our cloud-based contact centre platform delivers three core benefits: Revenue-driving performance everywhere it matters. Give your team the power to turn conversations into outcomes with AI automation and insights, intelligent targeting, and predictive dialling that drive scalable revenue. MaxContact helps your agents perform at their best with smarter targeting, automation tools, and AI insights. Move beyond gut feel and make performance scalable with results you can repeat. Our customers achieve 200-300% increases in contact rates, campaign conversion rates that double, and team productivity improvements of +25%. We're so confident in these results that we guarantee measurable performance improvements with the MaxContact Performance Promise. CX that fuels growth. Create customer experiences that boost loyalty, increase conversion, and drive long-term value. Better experiences build better business outcomes, turning service into a revenue stream. Our omnichannel features - covering SMS, WhatsApp, email, web chat, and social - ensures every interaction becomes a value-creating moment. With AI agents handling routine tasks and speech analytics providing intelligence, your team focuses on high-impact customer conversations. Scale with confidence, not compromise. Handle more with less without losing the human touch. Automate intelligently, reduce cost-to-serve, and scale confidently even as volumes rise. Our AI works alongside your team - AI does the heavy lifting while your team focuses on what matters most. From automated dialling to intelligent targeting and AI call summaries, MaxContact future-proofs your operations. What can it do for you? • Drive revenue-driving performance with automated dialling and intelligent targeting • Elevate CX as a commercial lever with omnichannel engagement and AI-powered insights • Scale efficiently with inbound and outbound AI agents that handle the heavy lifting • Ensure OFCOM, GDPR & PCI compliance and security across all customer interactions • Transform operations with real-time dashboards, reporting, conversation intelligence and business insights. You're backed by industry experts & 5-star UK-based support. Ready to make every conversation count? Get in touch to find out more - info@maxcontact.com

Average Rating: 4.6/5.0

Total Reviews: 60

How Do G2 Users Rate MaxContact?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.4/10)

Who Is the Company Behind MaxContact?

  • Seller: MaxContact
  • Company Website:
  • HQ Location: Manchester, England, United Kingdom
  • LinkedIn® Page: www.linkedin.com
    68 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Insurance
  • Company Size: 52% Medium, 40% Small

What Do G2 Reviewers Say About MaxContact?

AI-generated summary from verified user reviews

Pros
  • Users commend MaxContact's exceptional customer support, highlighting prompt, personalized responses and helpful, friendly service.
  • Users appreciate the exceptional customer support of MaxContact, highlighting helpful, responsive, and educational assistance when needed.
  • Users value the ease of use of MaxContact, highlighting its intuitive navigation for managing campaigns and reports.
  • Users highlight the exceptional efficiency of MaxContact's support team, quickly resolving issues and enhancing productivity.
  • Users find MaxContact to have exceptional reliability, with minimal downtime and effective support for complex needs.
Cons
  • Users find the complex reporting of MaxContact overwhelming, wishing for simpler, more customizable reporting options.
  • Users express frustration over missing bulk update features, which complicate data management and increase manual work.
  • Users find customization difficult, especially in creating bespoke reports and adjusting dashboard designs to meet specific needs.
  • Users find the reporting too complicated, wishing for a simpler and more navigable experience with relevant data.
  • Users find difficult reporting in MaxContact, wishing for simpler and more customizable reporting options.

What Are Recent G2 Reviews of MaxContact?

Meetingflow

Meetingflow powers customer meeting optimization for collaborative teams Built specifically for teams with strategic, collaborative revenue motions, reps are better prepared, more engaged and follow up faster with Meetingflow.

Average Rating: 4.5/5.0

Total Reviews: 15

How Do G2 Users Rate Meetingflow?

  • Artificial Intelligence: 10.0/10 (Category avg: 8.6/10)
  • Customer Scoring: 7.5/10 (Category avg: 8.5/10)
  • AI Text Summarization: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Meetingflow?

Who Uses This Product?

  • Company Size: 53% Small, 40% Medium

What Do G2 Reviewers Say About Meetingflow?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the helpful customer support provided by Meetingflow, enhancing their overall experience with the product.
  • Users find Meetingflow's ease of use impressive, especially for screen sharing and navigating its features smoothly.
  • Users appreciate the easy sharing capabilities of Meetingflow, facilitating seamless collaboration in real-time.
  • Users appreciate the user-friendly interface and robust features of Meetingflow, enhancing their real-time collaboration experience.
  • Users find the helpful customer support of Meetingflow enhances their overall experience and satisfaction significantly.
Cons
  • Users feel the need to update the outdated design of Meetingflow for a better user experience.
  • Users suggest improving the website UI interface and theme for a better overall experience with Meetingflow.
  • Users suggest that Meetingflow needs to improve its website UI interface and theme for a better experience.

What Are Recent G2 Reviews of Meetingflow?

Simpleem

Simpleem is an AI-powered software (Web-Platform or API) that helps businesses - qualify leads 3X faster with AI-based prediction score - close more deals by 35% - increase retention and upselling up to 40% It provides 2mins interactive analysis of human interactions from business video calls, measuring engagement and building rapport levels with the audience. Leveraging over 1 billion visual and audio parameters, Simpleem builds highly accurate correlations, with up to 94% accuracy, between behavior and results. You get negotiation insights that allow businesses to enhance their metrics and drive success. It takes up to 5 minutes to integrate Simpleem with Zoom, Webex or Zapier, and then AI-system: - predicts the probability of closing deal - builds correlations between behavior and meeting result - shows red flags and opportunities, engagement level and voice analysis - provides all actionable insights with videoplayer and transcript Simpleem helps customers from various industries worldwide (USA, LATAM, EMEA, India) to power their sales process, customer success and talent acquisition via remote format making video communication much more effective as in person. For more information, visit https://simpleem.com/

Average Rating: 4.9/5.0

Total Reviews: 4

How Do G2 Users Rate Simpleem?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.4/10)
  • Artificial Intelligence: 10.0/10 (Category avg: 8.6/10)
  • AI Text Summarization: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Simpleem?

  • Seller: Simpleem
  • Year Founded: 2021
  • HQ Location: San Francisco, US
  • LinkedIn® Page: www.linkedin.com
    3 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Small, 25% Large

What Are Recent G2 Reviews of Simpleem?

WildJar

WildJar is call tracking, conversation intelligence, and call analytics software designed to help businesses measure and analyse phone calls generated from marketing campaigns. The platform enables organisations to attribute inbound calls to marketing channels such as websites, Google Ads campaigns, landing pages, and offline advertising. WildJar belongs to the call tracking software and conversation intelligence software categories, which provide tools for analysing phone conversations and connecting call activity with marketing performance data. Businesses that rely on phone enquiries often use call tracking and call analytics software to understand which marketing campaigns generate phone leads and how those leads convert into customer enquiries or bookings. The platform works by assigning unique tracking phone numbers to different marketing sources. When a customer calls one of these numbers, WildJar records data about the call, including the marketing source, call duration, geographic information, and other call analytics metrics. This data can be used to measure campaign performance and understand which channels drive phone-based enquiries. WildJar also includes conversation intelligence software capabilities that analyse recorded calls using artificial intelligence. AI models can identify topics discussed in conversations, detect call outcomes, and categorise calls based on predefined rules. This allows teams to review large volumes of calls and extract insights from customer conversations without manually listening to every recording. Call data can also be integrated with marketing and customer management platforms to support marketing attribution and campaign reporting. For example, call outcomes can be connected to advertising platforms such as Google Ads so that phone enquiries can be analysed alongside other marketing conversions. WildJar is commonly used by marketing agencies, digital marketing teams, and service-based businesses that rely on phone enquiries as part of their sales or lead generation process. Typical use cases include tracking phone calls generated from Google Ads campaigns, analysing call conversations for customer insights, and measuring phone call conversions within marketing attribution workflows. Key capabilities include: Call tracking software for marketing attribution – Assigns unique tracking numbers to campaigns and identifies which marketing sources generate inbound phone calls. Dynamic number insertion (DNI) – Tracks website visitors and attributes phone calls to specific traffic sources, keywords, or marketing campaigns. Call recording and call analytics – Stores call recordings and provides searchable call logs and reporting tools for analysing phone conversations. Conversation intelligence software – Uses AI to automatically tag calls, detect topics, and categorise outcomes such as enquiries or bookings. Google Ads and CRM integrations – Connects phone call data with advertising platforms and customer relationship management systems for conversion tracking and reporting. Multi-account and agency management – Enables agencies and organisations to manage multiple businesses or locations from a single dashboard. WildJar is typically implemented by organisations that want to include phone call data within marketing analytics, call analytics reporting, and marketing attribution workflows.

Average Rating: 5.0/5.0

Total Reviews: 10

How Do G2 Users Rate WildJar?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.4/10)

Who Is the Company Behind WildJar?

  • Seller: WildJar
  • Year Founded: 2016
  • HQ Location: Sydney, AU
  • LinkedIn® Page: www.linkedin.com
    9 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Marketing and Advertising
  • Company Size: 73% Small, 27% Medium

What Do G2 Reviewers Say About WildJar?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the accuracy of WildJar in tracking leads, helping them optimize marketing investments effectively.
  • Users find WildJar’s call recording features invaluable for accurately tracking effective marketing initiatives and optimizing budgets.
  • Users find WildJar's call tracking capabilities essential for effectively directing their marketing investments based on accurate data.
  • Users value the communication efficiency of WildJar, effectively tracking marketing initiatives and optimizing budget allocation.
  • Users highlight the ease of use with WildJar, particularly appreciating its straightforward IVR setup process.
Cons
  • Users face call recording issues, unable to download some calls even though they can listen to them.
  • Users face download delays with WildJar, often unable to download certain calls despite being able to listen to them.
  • Users struggle with recording issues in WildJar, as some calls are not downloadable despite being accessible for listening.

What Are Recent G2 Reviews of WildJar?

What Are G2 Users Discussing About WildJar?

CallJourney

Call Journey CI automates customer intelligence storytelling, uncovering experience transformation opportunities in vast communication data. We take customer intelligence to new frontiers using purpose-built AI to analyze everyday conversations and translate them into organizational context. The solution pinpoints systemic issues and summarizes the causes of customer effort, providing users with actionable data and automated improvement recommendations. Continuous feedback loops offer an ongoing, objective source of truth enabling data-driven decision-making at scale, supercharging your customer experience, and improving processes, performance, and revenue. Trusted by industry pioneers, Call Journey CI is a critical business asset, transforming customer needs into business success.

Average Rating: 3.8/5.0

Total Reviews: 4

Who Is the Company Behind CallJourney?

Who Uses This Product?

  • Company Size: 75% Medium, 25% Small

What Are Recent G2 Reviews of CallJourney?

What Are G2 Users Discussing About CallJourney?

DialLink

DialLink is a business phone system built specifically for SMBs and startups to solve the problem of scattered, hard-to-manage customer communication. It brings advanced call handling, AI voice agents, and business messaging into a single, centralized platform, so teams can manage inbound and outbound communication without relying on personal phones or disconnected tools. Instead of missed calls, lost messages, and unclear ownership, DialLink gives your team one place to see every interaction, know who responded, and keep conversations organized. This helps reduce missed opportunities, improve response times, and deliver a more consistent, professional customer experience. DialLink is designed to be easy to set up and manage, even for non-technical teams. You can get started quickly without IT support, configure call flows with simple settings, and adapt the system as your business grows. With an affordable total cost of ownership, DialLink gives you professional communication capabilities without the high costs and complexity of traditional business phone systems. With built-in AI voice agents, DialLink ensures calls are handled even during busy periods or outside business hours. AI voice agents can answer calls, capture key details, route inquiries, and summarize conversations, so your team stays responsive without adding complexity or without adding extra overhead to the team.

Average Rating: 4.7/5.0

Total Reviews: 6

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How Do G2 Users Rate DialLink?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.4/10)
  • Artificial Intelligence: 10.0/10 (Category avg: 8.6/10)
  • Customer Scoring: 9.2/10 (Category avg: 8.5/10)
  • AI Text Summarization: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind DialLink?

  • Seller: DialLink
  • Company Website:
  • Year Founded: 2024
  • HQ Location: Miami Beach, US
  • LinkedIn® Page: www.linkedin.com
    14 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 83% Small, 17% Medium

What Do G2 Reviewers Say About DialLink?

AI-generated summary from verified user reviews

Pros
  • Users commend the efficient customer service of DialLink, appreciating the quick responses and helpful support.
  • Users find DialLink to be incredibly user-friendly, simplifying setup and enhancing communication for their business.
  • Users find DialLink very user-friendly and easy to set up, effectively meeting all their business needs.
  • Users value the easy scheduling feature in DialLink, allowing immediate setup and number selection effortlessly.
  • Users commend the feature-rich capabilities of DialLink, enhancing automation and improving call handling efficiency.
Cons
  • Users are frustrated by the lack of support for VoIP desk phones like Ubiquiti, forcing a switch to Yealink.

What Are Recent G2 Reviews of DialLink?

Emitrr

Emitrr is an AI-powered communication and front desk automation platform that helps businesses stop losing time to phone tag, no-shows, and manual follow-ups. Built with healthcare in mind, it works as a 24/7 AI front desk, handling the repetitive communication work so your team can focus on what actually matters. Emitrr integrates with your existing CRM, EHR, or practice management system to automate the full customer communication lifecycle, from appointment reminders and confirmations to review requests, follow-ups, and intake forms. What teams use it for: - Cutting no-shows with automated reminders that write confirmations back to your system of record - Two-way texting from your existing business line — no new number needed - Filling last-minute cancellations with smart scheduling tools - Growing reviews on Google and other platforms automatically after every visit or appointment - Sending bulk SMS campaigns and triggered follow-up sequences - Replacing scheduling calls with self-service online booking - Collecting digital forms and intake data before the appointment One platform replaces 10+ tools: texting, reminders, reputation management, online scheduling, digital forms, and VoIP phones all in one place. Best fit for: Healthcare practices, service businesses, and any team that runs on appointments and needs communication that actually keeps up.

Average Rating: 4.8/5.0

Total Reviews: 25

How Do G2 Users Rate Emitrr?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.4/10)

Who Is the Company Behind Emitrr?

  • Seller: Emitrr
  • Year Founded: 2019
  • HQ Location: New York City, New York
  • LinkedIn® Page: www.linkedin.com
    77 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 84% Small, 12% Medium

What Do G2 Reviewers Say About Emitrr?

AI-generated summary from verified user reviews

Pros
  • Users praise Emitrr for its outstanding customer support, highlighting quick and knowledgeable responses to inquiries and issues.
  • Users find Emitrr incredibly easy to use, appreciating its simple interface and responsive customer service.
  • Users find Emitrr extremely user-friendly, appreciating the easy interface and responsive customer service support.
  • Users appreciate the responsive tech support and helpful features of Emitrr, enhancing their user experience.
  • Users praise Emitrr for its quick and helpful customer service, enhancing their overall experience with the platform.

What Are Recent G2 Reviews of Emitrr?

Gridspace Contact Center AI

Gridspace makes conversational care readily available by providing superior machine talent to patients, customers, and businesses.

Average Rating: 4.1/5.0

Total Reviews: 5

How Do G2 Users Rate Gridspace Contact Center AI?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.4/10)
  • Artificial Intelligence: 6.7/10 (Category avg: 8.6/10)

Who Is the Company Behind Gridspace Contact Center AI?

  • Seller: Gridspace
  • Year Founded: 2012
  • HQ Location: Los Angeles, US
  • LinkedIn® Page: www.linkedin.com
    13 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 83% Small, 17% Large

What Are Recent G2 Reviews of Gridspace Contact Center AI?

HeySam

Sam is Gong rebuilt: AI-first, Slack-native, backing you up live on calls—and off them—with "tribal knowledge" learned from shadowing your best teammates AI-first? Sam turns calls, emails, and Slack into notes, video summaries, prospect briefs, and CRM updates—no manual work necessary Slack-native? Sam not only delivers this intelligence in Slack, it also lets you "chat with your transcripts" without leaving Slack On-call backup? Sam learns your product, positioning, and objection handling by shadowing your best reps. Use it to support reps in live calls, so every rep can perform at the level of your best Outside-call support? Deploy Sam in Slack to ramp up teammates, in Google Sheets to assist Sales Engineers fill RFPs, or as an "Ask AI" bot on your docs and community to guide customers

Average Rating: 4.9/5.0

Total Reviews: 11

How Do G2 Users Rate HeySam?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.4/10)
  • Artificial Intelligence: 10.0/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.3/10 (Category avg: 8.5/10)
  • AI Text Summarization: 9.2/10 (Category avg: 8.8/10)

Who Is the Company Behind HeySam?

  • Seller: HeySam
  • Year Founded: 2023
  • HQ Location: San Mateo, US
  • LinkedIn® Page: www.linkedin.com
    5 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 45% Small, 27% Medium

What Do G2 Reviewers Say About HeySam?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the intuitive Slack integration and conversational AI of HeySam, enhancing efficiency and team collaboration.
  • Users find HeySam's ease of use remarkable, enabling quick access to answers and efficient workflows seamlessly.
  • Users love the accuracy of HeySam's transcripts, enhancing efficiency and enabling confident, informed decision-making during calls.
  • Users value the intuitive Slack integration and conversational AI of HeySam, enhancing efficiency and knowledge access.
  • Users value the time-saving efficiency of HeySam, enhancing productivity and streamlining workflows across teams.
Cons
  • Users find the confusion arising from multiple products can complicate the experience, despite workarounds like dedicated channels.
  • Users experience a minor inconvenience with inaccurate responses, as profiles are occasionally mismatched without a correction option.
  • Users express a desire for desktop recording support in HeySam, highlighting a significant limitation in functionality.

What Are Recent G2 Reviews of HeySam?

Regal

Regal helps businesses transform their customer experience with AI Agents. Regal helps businesses build, improve and manage AI Agents for CX. We're the only voice AI platform that treats conversations as part of your customer journey, not a separate channel. We have deep contact center experience, tools that let any team build complex AI Agents for CX, and a track record of improving customer lifetime value. For instance, our Unified Customer Profile allows businesses to understand real-time customer intent signals and automatically tailors multi-touch inbound and outbound interactions with a blend of AI Agents and your human agents. Regal supports over 200 leading brands including Toyota, Google, Kin Insurance, Ro, and Coursera. Regal is based in NYC and is backed by $83M from leading investors including Emergence Capital, Founder Collective and Homebrew.

Average Rating: 4.7/5.0

Total Reviews: 45

How Do G2 Users Rate Regal?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.4/10)
  • Artificial Intelligence: 6.7/10 (Category avg: 8.6/10)
  • Customer Scoring: 6.7/10 (Category avg: 8.5/10)

Who Is the Company Behind Regal?

Who Uses This Product?

  • Top Industries: Insurance, Hospital & Health Care
  • Company Size: 76% Medium, 20% Small

What Do G2 Reviewers Say About Regal?

AI-generated summary from verified user reviews

Pros
  • Users value Regal's ease of use and automation, making lead qualification and communication seamless and efficient.
  • Users commend Regal for its user-friendly features, seamless integration, and exceptional support, enhancing communication and productivity.
  • Users find Regal super easy to use, appreciating its seamless integration and intuitive design for efficient communication.
  • Users value Regal's excellent customer support, which enhances integration and optimizes communication processes effectively.
  • Users highlight Regal's efficiency in automating calls and simplifying communication, leading to significant time savings and increased productivity.
Cons
  • Users find the learning curve steep, complicating implementation and management of journeys with Regal's initial complexity.
  • Users find the reporting capabilities inadequate, leading to confusion and a lack of real-time metrics for agents.
  • Users find Regal has limited features compared to more mature products, impacting overall user experience.
  • Users find complexity in Regal's implementation and workflow challenging, especially for advanced features and mobile usability.
  • Users note the missing features in Regal, leading to delays and challenges, though improvements are on the horizon.

What Are Recent G2 Reviews of Regal?

Wonderway

Wonderway is a data-driven sales training platform proven to increase the revenue per rep used by growing companies to boost sales performance. Wonderway uses machine learning to deliver the right training, to the right person, at the right time to boost conversion rates by up to 40%. Wonderway is proven to reduce time to ramp, lift quota attainment and accelerate sales velocity. Companies like Validity, Jobandtalent, Pipefy, Forto, Babbel, Oneflow, and Airfocus use Wonderway to generate more income via targeted training in negotiation strategies. The software also shortens the duration and training efforts required, which makes training courses more efficient. With Wonderway, customers experience up to a 70% reduction in ramp time, an increase in revenue generated by reps in their first quarter, and reduced sales reps turnover. With Wonderway you can: - Quickly identify problems with performance in your team - Identify the winning sales behaviors that correlate to positive business results - Recommend the best training for each sales rep to help them improve - Easily create sales training programs using Wonderways library of templates - Increase conversion rates by providing the right coaching and upskilling programs - Coach salespeople to improve the skills that prevent them from winning - Certify sales reps at scale For more information, visit www.wonderway.io

Average Rating: 4.6/5.0

Total Reviews: 121

How Do G2 Users Rate Wonderway?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.4/10)

Who Is the Company Behind Wonderway?

  • Seller: Wonderway
  • Year Founded: 2019
  • HQ Location: Berlin, Berlin
  • LinkedIn® Page: www.linkedin.com
    4 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: BDR
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 87% Medium, 7% Small

What Are Recent G2 Reviews of Wonderway?

Julie Jung
JJ
Researched and written by Julie Jung
Updated February 15, 2026