Thomas S.
TS
Principal, UX & Digital Strategy
Small-Business (50 or fewer emp.)
"Useful tool for customer insights"
5/5
What do you like best about CustomerIQ?

The concise call summaries are great, capturing the key points, next steps, and action items without fluff. We can also cluster highlights to spot trends across multiple interviews, which we use a lot for open-ended user interviews. We've found the transcription and summaries to be way more accurate/helpful than Zoom's AI companion. The setup was incredibly easy—it was ready to go almost instantly and worked seamlessly with both Zoom and Google Meet. I use it several times a day, and it’s been flawless every single time. Review collected by and hosted on G2.com.

What do you dislike about CustomerIQ?

I'd like a way to see video clips of the highlights in the highlight itself-- but as I understand it, they're adding this shortly Review collected by and hosted on G2.com.

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4.9 out of 5 · Verified reviews from real users

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