HeySam Reviews & Product Details

We've been using HeySam across our Account Management workflows and it’s become a go-to tool for sales intelligence, product support, and call insights. It saves a ton of time and helps our team stay sharp without interuppting customer calls looking for answers.

What I like best:

The Slack integration and conversational AI are super intuitive, I can ask HeySam questions directly and get fast, accurate answers without switching tools.

Call summaries and sizzle reels make debriefs easy and keep the team aligned.

It’s a cost-effective alternative to traditional call intelligence tools, especially for startups and mid-sized teams.

How it’s helped us:

Empowers reps to self-serve product knowledge and answer technical questions confidently.

Overall, HeySam increases efficiency and drives better team performance, a valuable tool for any GTM org looking to streamline sales processes. Review collected by and hosted on G2.com.

Nothing that I can think of! HeySam has been great! Review collected by and hosted on G2.com.

I like the ability to set up prompts that help guide coaching and development, focusing on the areas that will have the greatest impact on the reps. Review collected by and hosted on G2.com.

I don’t have any major issues or dislikes, and the team has been very responsive whenever something has come up. Review collected by and hosted on G2.com.

I use HeySam across multiple avenues, whether it's Slack, the web app, or using it in RFPs. It's super helpful to me to be able to find answers quickly and efficiently while getting the sources cited. Not only that, but the RFP filler tool is by far my favorite RFP tool I've used. I've used others like Loopio and similar, which feel clunky and claustrophobic. But HeySam let's you work in Google Sheets directly and does it quickly and easily. It's a super simple interface, but let's me fill out an RFP sheet in minutes. It just saves me sooo much time. Review collected by and hosted on G2.com.

I think overall HeySam does a great job. I would say it can get confusing when you have multiple products, but we've solved that by creating multiple channels with knowledge specific to each product as well as being able to select a drop down when filling out an RFP. But there's some nuance when it comes to selling multiple products together and having to fill out an RFP, but more of a nitpicky thing than anything else. Review collected by and hosted on G2.com.

It doesn't just help me save time, it helps me do my job. I got it when I was the only Solutions Engineer at my company. I had a lot of RFPs, and it helped get through first passes. Before it, I had to do all of those myself, which is a lot of hard work.

Now I just run Sam as a first go and then just review!

The team is also very helpful and responsive, which is excellent. Review collected by and hosted on G2.com.

The one thing to call out is that the web app is still being beefed up, so you have to go to the team for certain things. They're quick and helpful, so it's definitely not a big thing. Review collected by and hosted on G2.com.

I primarily use the call recording feature and have found it to be both more accurate and intuitive than tools from larger companies in the space. The call summary and short reels that are generated after calls are especially useful. We've pushed HeySam to the limit with some lengthy (3-4 hr) calls and have had no issues with data retention. HeySam does a great job of learning about deals from multiple data sources (calls, slack, etc.).

The HeySam team has been great to work with. They're passionate about their product and are rapidly iterating with new features that are genuinely useful. Review collected by and hosted on G2.com.

No downsides to report so far, we're excited to see what features the team adds in the future. Review collected by and hosted on G2.com.

Slack integration makes it super easy to find calls and reference specific topics within calls. Sizzle real is great for sharing key moments internally, and the transcripts are super accurate. Review collected by and hosted on G2.com.

Ease of tagging a customer/deal to a call with multiple email domains. Review collected by and hosted on G2.com.

Meeting notetakers like Otter and Fathom tend to be too basic for sales use cases. Gong is very expensive for startups. Sam strikes the right balance of capabilities and cost.

I love the video summaries it generates; lets me get a sense of a call without having to read transcripts or summaries Review collected by and hosted on G2.com.

Sam does this thing where it finds you linkedin profiles for people you’re meeting. I’d say 10% of the times it doesn’t the profile right and there isn’t a way to fix the profile. Minor inconvenience. Review collected by and hosted on G2.com.

The speed of the UI and the reference to where it sourced the information from. The support during our trial and ongoing has been amazing too. Lots of features rolled out to cover many areas including bulk completing RFIs Review collected by and hosted on G2.com.

It can some time be too optimistic with its response and may be better to side with caution however it can usually be referenced to a vague response to a question that it took the information from. Important to provide it with accurate information only. Review collected by and hosted on G2.com.

I really like the way it generates a sizzle reel for each sales call I can share with customers. Makes my follow up stand out. Plus, the way they let me edit the reel by just treating the transcript like a Google Doc is very impressive Review collected by and hosted on G2.com.

Would really love to see them support desktop recording Review collected by and hosted on G2.com.

The Slack interface is pretty straightforward. The best thing though is the ease with which we were able to train it. Took a few hours on our part to share data. Review collected by and hosted on G2.com.

No complaints so far. It's been smooth sailing. Review collected by and hosted on G2.com.