It's been two months since this profile received a new review

DialLink Reviews & Product Details

DialLink is a business phone system built specifically for SMBs and startups. It brings calling, messaging, and AI voice agents together in one platform. Make and receive calls, send SMS, and manage WhatsApp for Business from one centralized workspace. Each contact has a unified thread displaying their complete communication history: calls, texts, and voicemails, so you never lose context. Сollaborate within the same thread by tagging colleagues, adding private notes, and coordinating follow-ups without switching between apps or platforms. Never miss an important call again. DialLink's built-in AI voice agents answer calls 24/7, take messages, and even schedule appointments automatically. The AI generates accurate call transcriptions, summaries, and action items after each conversation, while also suggesting contextually relevant message replies to help your team respond faster. Designed for today's mobile and distributed teams, DialLink fully supports remote, hybrid, and in-office work environments with complete BYOD (bring your own device) compatibility. Whether using a smartphone, desktop, or desk phone, your team stays connected and productive on any device, from anywhere, giving you the flexibility to work how and where you need. Best of all, DialLink is simple to set up, easy to use, and requires no IT technicians or developers to get started. The intuitive platform grows seamlessly with your business, allowing you to add users and phone numbers without complexity or disruption.

Seller

DialLink

Languages Supported

German, English, Spanish

Product Description

DialLink empowers SMBs and startups to take full control of their business communications. With this cloud-based phone system powered by AI, you can establish a professional presence in the market — with no extensive resources or IT expertise needed. By tracking, monitoring, and organizing all communication touchpoints in one place with DialLink, your business can deliver high-quality customer interactions that boost satisfaction and drive sales.

Overview by

DialLink Corp.

Pricing

Pricing provided by DialLink.

Essential

Starting at $15.00

1 per user/month

Professional

Starting at $25.00

1 per user/month

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

DialLink Integrations

(3)

Integration information sourced from real user reviews.

DialLink Media

DialLink Demo - Business phone system by DialLink

DialLink brings calls, texts, and AI together in one unified workspace. It works seamlessly across smartphones, desktops, and desk phones.

Make sure every caller reaches the right person quickly. DialLink includes IVR menus, auto-receptionists, call queues, warm transfers, ring groups, and custom business hours — everything you need to manage inbound calls smoothly.

DialLink Demo - Track WhatsApp, calls, and SMS in a single thread

Stop switching between tools. Add WhatsApp for Business messages to the same thread as calls and SMS, so every conversation stays organized in one place.

DialLink Demo - Collaborate as a team inside customer conversations

Keep teamwork seamless and customer interactions professional with internal chats. Your team can tag colleagues, share notes, and coordinate follow-ups privately within the same customer conversation.

DialLink Demo - Reduce manual work with AI automation

Automate routine calls with DialLink AiVA, which answers calls 24/7, takes messages, and schedules appointments. Offload manual work to AI that transcribes calls, extracts action items, and organizes them using pre-defined tags.

DialLink Demo - Get more options for every work style

DialLink supports desktop software, a mobile app for on-the-go access, and desk phones. Install the app on supported models or purchase desk phones with the DialLink app.

DialLink Reviews (4)

G2 reviews are authentic and verified.

Here's how.

RP

Ray P.

VP of Development

Small-Business (50 or fewer emp.)

6/17/2025

"Very user-friendly product"

5/5

What do you like best about DialLink?

Their business phone system is very user friendly, easy to setup and covers all needs of our business. Their AI voice agents really save our business a lot of time, both for customer support and pre-sales. We uploaded many of our internal documents to their knowledge base and the AI agents immediately started using them to give answers beyond the knowledge general AI typically has. Review collected by and hosted on G2.com.

What do you dislike about DialLink?

Unfortunately they do not support the VoIP desk p hones from Ubiquiti yet. We had to use Yealink instead. Review collected by and hosted on G2.com.

What problems is DialLink solving and how is that benefiting you?

We have a high number of calls, but are a relatively small team, so the AI agents help us in managing the customer service more efficiently. We also have the issue that before DialLink we had very little transparency into what employees are answering their phone and DialLink solved that with their call timeline feature. Review collected by and hosted on G2.com.

JE

Jay E.

Owner

Small-Business (50 or fewer emp.)

6/5/2025

"Switch from Comcast to Diallink"

4.5/5

What do you like best about DialLink?

They have develop a reliable communications cloud base software that is very user friendly and with lot of enhance features that were missing from my LEC carrier .

Customer support its a chat away their respond time is fast .

So I am very pleased to have switch to DialLink and highly recommend it Review collected by and hosted on G2.com.

What do you dislike about DialLink?

So far I am satisfied with them I think will have a long and prosperous business relationship. Review collected by and hosted on G2.com.

What problems is DialLink solving and how is that benefiting you?

Dial link made easy for my communications requirements and the features available are the one that you see in Enterprice call centers

so I use quite often the recording feature contacts AI agents this is a new feature where you manage to automatically answer calls and take care of routine tasks . Review collected by and hosted on G2.com.

AC

Verified User in Computer Software

Mid-Market (51-1000 emp.)

6/17/2025

"Affordable cloud phone system with AI Voice Agents that overdelivers with it's flexibility"

5/5

What do you like best about DialLink?

The AI voice agents really manage to handle most of our recurring inbound calls and are doing a great job in answering calls, taking messages, and putting down notes. I would suggest to take a little time to research how to define the agents to fine-tune them. The default configuration is working fine, but you can make them more personable this way and adding multiple knowledge bases really helped us automate more of our use cases. Our support staff use fairly sophisticated call routing setups via call queues with automatic callbacks when requested.

Our setup was not too complicated, and the default worked out of the box. However, I would suggest to spend some time fine-tuning it; it is really worth it. We deployed a total of 100+ Windows and Mac desktop clients, as well as the iOS and Android mobile apps without expericeing any issues. Furthermore, we recently started to add desk phones from Poly.

The few interactions we have with their technical support were straightforward and efficient. Review collected by and hosted on G2.com.

What do you dislike about DialLink?

We are still waiting for support of WhatsApp Business messaging as an alternative to text messaging. Review collected by and hosted on G2.com.

What problems is DialLink solving and how is that benefiting you?

DialLink enables us to have one phone system for multiples locations, spanning several continents and is offering advanced features at a very competitive price point. Ease of setup and use was important for us and the fact that we didn't require any professional services for deployment. We initially didn't plan on rolling out AI voice agents and were pleasantly surprised by the level of sophistication we managed to achieve after a very short time fine tuning the product with our proprietary data. Review collected by and hosted on G2.com.