# DialLink Reviews **Vendor:** DialLink **Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) **Average Rating:** 4.9/5.0 **Total Reviews:** 4 ## About DialLink DialLink empowers SMBs and startups with an intuitive, AI-powered business phone system that simplifies business communications and automates routine interactions. With powerful AI voice agents, advanced call handling features, and dynamic business messaging capabilities, DialLink helps businesses project a professional image, improve response times, and stay connected across channels without the need for extensive IT resources or expertise. Easy to set up and user-friendly, the platform enables you to efficiently track, monitor, and organize your calls and messages. By streamlining the management of inbound and outbound communications, including calls, messages, and voicemails, DialLink helps businesses consistently deliver high-quality customer experiences that drive satisfaction and sales, while maintaining an affordable total cost of ownership. One key factor that sets DialLink apart is its plug-and-play setup, which makes it easy for SMBs and startups to get started. Despite its simplicity, it’s full-featured, offering AI-powered automation and seamless integration with essential business tools. Web, desktop, and mobile apps, along with support for desk phones, let teams manage communications whether they’re remote, in the office, or on the go. And because DialLink is both scalable and affordable, it’s a perfect fit for growing companies that want professional-grade communications without enterprise-level costs. ## DialLink Pros & Cons **What users like:** - Users appreciate the **responsive and efficient customer service** of DialLink, ensuring great support is always available. (2 reviews) - Users find DialLink's system to be **highly user-friendly** , making setup and usage effortless for all business needs. (2 reviews) - Users find DialLink to be **very user-friendly and easy to set up** , effectively meeting all business needs. (1 reviews) - Users appreciate the **easy scheduling** feature of DialLink, allowing immediate use of a chosen phone number upon setup. (1 reviews) - Users value the **AI voice agents' capabilities** for managing inbound calls and automating tasks effectively. (1 reviews) - Messaging Features (1 reviews) - Options Variety (1 reviews) - Reliability (1 reviews) - Setup Ease (1 reviews) - Time Efficiency (1 reviews) **What users dislike:** - Users are frustrated by the lack of support for **Ubiquiti VoIP desk phones** , having to switch to alternative brands. (1 reviews) ## DialLink Reviews ### 1. Very user-friendly product **Rating:** 5.0/5.0 stars **Reviewed by:** Ray P. | VP of Development, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2025 **What do you like best about DialLink?** Their business phone system is very user friendly, easy to setup and covers all needs of our business. Their AI voice agents really save our business a lot of time, both for customer support and pre-sales. We uploaded many of our internal documents to their knowledge base and the AI agents immediately started using them to give answers beyond the knowledge general AI typically has. **What do you dislike about DialLink?** Unfortunately they do not support the VoIP desk p hones from Ubiquiti yet. We had to use Yealink instead. **What problems is DialLink solving and how is that benefiting you?** We have a high number of calls, but are a relatively small team, so the AI agents help us in managing the customer service more efficiently. We also have the issue that before DialLink we had very little transparency into what employees are answering their phone and DialLink solved that with their call timeline feature. ### 2. Switch from Comcast to Diallink **Rating:** 4.5/5.0 stars **Reviewed by:** Jay E. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2025 **What do you like best about DialLink?** They have develop a reliable communications cloud base software that is very user friendly and with lot of enhance features that were missing from my LEC carrier . Customer support its a chat away their respond time is fast . So I am very pleased to have switch to DialLink and highly recommend it **What do you dislike about DialLink?** So far I am satisfied with them I think will have a long and prosperous business relationship. **What problems is DialLink solving and how is that benefiting you?** Dial link made easy for my communications requirements and the features available are the one that you see in Enterprice call centers so I use quite often the recording feature contacts AI agents this is a new feature where you manage to automatically answer calls and take care of routine tasks . ### 3. Affordable cloud phone system with AI Voice Agents that overdelivers with it's flexibility **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2025 **What do you like best about DialLink?** The AI voice agents really manage to handle most of our recurring inbound calls and are doing a great job in answering calls, taking messages, and putting down notes. I would suggest to take a little time to research how to define the agents to fine-tune them. The default configuration is working fine, but you can make them more personable this way and adding multiple knowledge bases really helped us automate more of our use cases. Our support staff use fairly sophisticated call routing setups via call queues with automatic callbacks when requested. Our setup was not too complicated, and the default worked out of the box. However, I would suggest to spend some time fine-tuning it; it is really worth it. We deployed a total of 100+ Windows and Mac desktop clients, as well as the iOS and Android mobile apps without expericeing any issues. Furthermore, we recently started to add desk phones from Poly. The few interactions we have with their technical support were straightforward and efficient. **What do you dislike about DialLink?** We are still waiting for support of WhatsApp Business messaging as an alternative to text messaging. **What problems is DialLink solving and how is that benefiting you?** DialLink enables us to have one phone system for multiples locations, spanning several continents and is offering advanced features at a very competitive price point. Ease of setup and use was important for us and the fact that we didn't require any professional services for deployment. We initially didn't plan on rolling out AI voice agents and were pleasantly surprised by the level of sophistication we managed to achieve after a very short time fine tuning the product with our proprietary data. ### 4. Prompt immediate access to a dedicated phone service for my new business. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2025 **What do you like best about DialLink?** Immediate use of a phone number with the ability to choose a number when setting up the paid account. **What do you dislike about DialLink?** I have not found any downside yet to using the product. **What problems is DialLink solving and how is that benefiting you?** Immediate use of a phone service with the ability to connect from smartphone or any physical location - [View DialLink pricing details and edition comparison](https://www.g2.com/products/diallink/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-30+01%3A19%3A18+-0500&secure%5Bsession_id%5D=1d9d350b-9406-40ff-ba7e-d6953b612cae&secure%5Btoken%5D=13b9ec3b648edcb6f319986b0949baeb563ddde359e0e669c40d7d0b28e34eb5&format=llm_user) ## DialLink Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## DialLink Features **Call Analytics** - Call Recording **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Integrations - Virtual PBX **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Basic Communication** - Phone Calls - Instant Messaging - Conference Calls - Desk-to-Desk Calls **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Artificial Intelligence - Conversation Intelligence** - Speech-to-Text - Sentiment Analysis **Workforce Management** - Call Monitoring **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Call Center Infrastructure (CCI)** - Cross-system Integration **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Contacts** - Information Locater **Administrative** - Call Recording **Generative AI** - AI Text Summarization **Security and privacy - AI Voice Assistants** - Encrypted communication **Access** - Individual Download **Insights** - Notes - Automated Emails - Automated Note Taking **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Advanced Features** - Hold Music - Automated Attendants - VOiP Number ## Top DialLink Alternatives - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,354 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,554 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,458 reviews)