Best Contact Center Software - Page 8

How Many Contact Center Software Products Does G2 Track?

Total Products under this Category: 639

Category Stats (Nov 2026)

  • Average Rating: 4.46/5 (↑0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: 626Dialler (+17.65%) - Among all products in this category, 626Dialler recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Contact Center Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 55,000+ Authentic Reviews
  • 639+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Contact Center Software

G2 Grid® for Contact Center Software plotting products by satisfaction and market presence

Highlighted products: Salesforce Service Cloud, Aircall, CloudTalk, Genesys Cloud CX, Talkdesk, Nextiva, Five9 Intelligent Cloud Contact Center Platform, and RingCX.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=talkdesk&focus%5B%5D=nextiva&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=ringcx)

Diabolocom

Diabolocom is a leading European provider of AI-first cloud contact center and customer experience solutions. Our platform helps organizations manage omnichannel customer interactions at scale while improving service quality, agent productivity, and operational efficiency. Built on proprietary AI technologies, native telecom infrastructure, and advanced CRM integrations, Diabolocom helps customer service and sales teams deliver faster, smarter, and more personalized interactions. Our all-in-one platform supports inbound and outbound communications, high-volume call management, auto-dialing, workflow automation, real-time monitoring, and AI-powered assistance for agents and supervisors. It helps teams manage every customer interaction more efficiently, from first contact to final resolution. Diabolocom provides the essential features businesses need to manage customer interactions effectively, while continuously innovating with sovereign AI solutions designed for customer service and sales teams. Our AI-powered solutions include: - Interactive Virtual Agent, - Agent Assist, - Augmented Quality Monitoring. Interactive Virtual Agent helps businesses provide 24/7 customer support. It answers customer requests automatically and can be configured easily through Diabolocom’s interface. When human assistance is needed, the interaction can be transferred smoothly to an agent. Agent Assist supports agents in real time during customer conversations. It combines conversation analytics, automated call summaries, next-best-action recommendations, form completion, knowledge base access, and automated workflows. This helps agents save time, reduce manual work, and provide more accurate answers. Augmented Quality Monitoring helps supervisors evaluate customer interactions at scale. With AI, teams can review far more calls than would be possible manually. They can identify coaching opportunities, detect quality trends, and monitor performance through clear dashboards. Together, these capabilities help businesses automate repetitive tasks, improve quality management, strengthen customer engagement, and make faster, data-driven decisions. Diabolocom’s innovation has been recognized by Frost & Sullivan with the 2024 Product Leadership Award and the 2026 European Technology Innovation Leadership Award. For over 20 years, Diabolocom has supported more than 400 clients and now operates in over 60 countries, with 175+ employees across 8 global offices.

Average Rating: 4.2/5.0

Total Reviews: 62

How Do G2 Users Rate Diabolocom?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 8.9/10)
  • Concurrent Calling: 10.0/10 (Category avg: 8.8/10)
  • Session Summary Notes: 5.6/10 (Category avg: 8.5/10)
  • Administrator Access: 7.5/10 (Category avg: 8.9/10)

Who Is the Company Behind Diabolocom?

  • Seller: Diabolocom
  • Company Website:
  • Year Founded: 2005
  • HQ Location: Paris, FR
  • LinkedIn® Page: www.linkedin.com
    179 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Consumer Services
  • Company Size: 67% Medium, 24% Small

What Do G2 Reviewers Say About Diabolocom?

AI-generated summary from verified user reviews

Pros
  • Users commend the ease of use of Diabolocom, enjoying swift deployment and seamless integration throughout their operations.
  • Users praise the exceptional customer support of Diabolocom, ensuring swift implementation and valuable guidance throughout setup.
  • Users value the customization options of Diabolocom, allowing tailored integrations and enhancing their operational efficiency.
  • Users appreciate the easy implementation of Diabolocom, enhanced by responsive support and seamless CRM integration.
  • Users praise Diabolocom's efficiency in managing multichannel communications, saving time and ensuring smooth operations.
Cons
  • Users note the missing features like live call records and deeper integration, limiting their operational efficiency.
  • Users find it challenging to reach support, leading to issues with customer service responsiveness and flexibility in workflows.
  • Users experience delays with service interruptions and slow data updates, impacting their workflow and productivity.
  • Users find the rigid workflows of Diabolocom limit customization, affecting their customer service processes and functionality.
  • Users find the limited customization of Diabolocom restrictive, as it doesn't align perfectly with their specific processes.

What Are Recent G2 Reviews of Diabolocom?

ipSCAPE

IPscape empowers organisations to build customer moments that enhance trust, loyalty and engagement​. We provide AI-powered contact centre and communication technology that creates seamless omnichannel customer experiences across Voice, Email, Web Chat and emerging channels.  We empower organisations to orchestrate customer journeys that delight their customers to better serve, understand, and respond to their needs in the AI-era. Easily extend the SCAPE platform to meet your unique business requirements by leveraging API’s and integrations to achieve interoperability with a range of internal systems including your CRM, Business Intelligence, and Workforce Management tools.

Average Rating: 4.8/5.0

Total Reviews: 28

How Do G2 Users Rate ipSCAPE?

  • Concurrent Calling: 9.7/10 (Category avg: 8.8/10)
  • Session Summary Notes: 10.0/10 (Category avg: 8.5/10)
  • Administrator Access: 9.9/10 (Category avg: 8.9/10)

Who Is the Company Behind ipSCAPE?

  • Seller: IPscape
  • Year Founded: 2005
  • HQ Location: North Sydney, NSW
  • LinkedIn® Page: www.linkedin.com
    40 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Consumer Services, Financial Services
  • Company Size: 79% Small, 18% Medium

What Are Recent G2 Reviews of ipSCAPE?

Zultys Integrated Contact Center

Zultys delivers an easy-to-use, secure, and reliable platform designed to streamline all forms of communications and increase productivity for any size business. Our Integrated Contact Center (ICC) solution to optimize operations, expertly handle customer calls, and increase employee productivity. The ICC comes pre-packaged with features to streamline processes and improve customer service departments of any size and call volume: • Advanced Call Routing based on real-time activity • Call Recording — Full-time and on-demand • Call Attached Data (CAD) for customizable Agent • Scripts, wrap up/exit codes, and more • Optional integration with external CRM and Outlook, workforce management applications, and other 3rd party tools • Multiple Reporting options • Webchat Capabilities • Multimedia Queue — Calls, webchats, and callback requests are queued in the order they are received • Customizable music-on-hold, position in queue, and expected wait time announcements • Last Agent Routing option will send repeat callers to the same Agent that handled their previous call • Fully integrated fax server • Wallboard for real-time, web-based ICC group analysis The ICC solution comes fully integrated into Zultys Advanced Communicator (ZAC). Our all-in-one UC further empowers call center agents with an additional suite of collaboration tools like IM and SMS messaging, video and conference calling, file and image sharing between employees, presence alerts, webchat capabilities, and a powerful mobile application. Optimize your employees’ time for the best impact on your business with Zultys’ Integrated Contact Center.

Average Rating: 4.0/5.0

Total Reviews: 28

How Do G2 Users Rate Zultys Integrated Contact Center?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 8.9/10)
  • Concurrent Calling: 9.5/10 (Category avg: 8.8/10)
  • Session Summary Notes: 9.2/10 (Category avg: 8.5/10)
  • Administrator Access: 9.2/10 (Category avg: 8.9/10)

Who Is the Company Behind Zultys Integrated Contact Center?

  • Seller: Zultys
  • Year Founded: 2006
  • HQ Location: Sunnyvale, CA
  • LinkedIn® Page: www.linkedin.com
    172 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 70% Medium, 30% Small

What Are Recent G2 Reviews of Zultys Integrated Contact Center?

What Are G2 Users Discussing About Zultys Integrated Contact Center?

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Enghouse Contact Center

Enghouse Interactive is a global provider of contact center software and services, trusted by organizations worldwide to deliver reliable, scalable customer engagement solutions. Backed by decades of experience and a broad customer experience (CX) portfolio, Enghouse supports businesses of all sizes as their engagement needs evolve. The Enghouse Contact Center solution—available in the cloud or on-premises—offers comprehensive omnichannel capabilities, including voice, video, digital channels, and outbound communications. The platform features AI-powered self-service, agent assistance, and quality management, along with built-in workforce management and robust third-party integrations.

Average Rating: 4.3/5.0

Total Reviews: 94

How Do G2 Users Rate Enghouse Contact Center?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.7/10 (Category avg: 8.8/10)
  • Session Summary Notes: 7.9/10 (Category avg: 8.5/10)
  • Administrator Access: 8.7/10 (Category avg: 8.9/10)

Who Is the Company Behind Enghouse Contact Center?

  • Seller: Enghouse Systems
  • Company Website:
  • Year Founded: 1984
  • HQ Location: Markham
  • LinkedIn® Page: www.linkedin.com
    1,284 employees on LinkedIn®
  • Ownership: ENGH (TSE)

Who Uses This Product?

  • Top Industries: Information Technology and Services, Telecommunications
  • Company Size: 67% Medium, 25% Large

What Do G2 Reviewers Say About Enghouse Contact Center?

AI-generated summary from verified user reviews

Pros
  • Users value the accuracy of Enghouse Contact Center, noting its real-time translation and effective customer matching features.
  • Users praise the accuracy of information provided by Enghouse, enhancing support and communication across multiple channels.
  • Users value the AI efficiency of Enghouse Contact Center, enhancing support through smart matching and insightful analytics.
  • Users value the AI integration in Enghouse Contact Center for enhancing customer interactions and gathering insights effectively.
  • Users appreciate the smart AI technology of Enghouse Contact Center, delivering effective support and valuable insights across channels.
Cons
  • Users find that complex customization in Enghouse Contact Center necessitates extensive technical support and complicates deployment.
  • Users find the complex implementation process challenging, necessitating advanced support and significant investment for deployment.
  • Users find the complexity of configuration challenging, necessitating advanced support and significant investment for deployment.
  • Users find the complex setup of Enghouse Contact Center challenging, often requiring extensive customization and support.
  • Users struggle with customization difficulty, as configuring settings demands advanced skills and leads to complex deployments.

What Are Recent G2 Reviews of Enghouse Contact Center?

MiVoice 5000

Proven technology for large enterprises that provide a highly-secure and feature-rich communications solution, including real-time workgroup collaboration as well as contact-center capabilities

Average Rating: 3.9/5.0

Total Reviews: 116

How Do G2 Users Rate MiVoice 5000?

  • Has the product been a good partner in doing business?: 7.3/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.7/10 (Category avg: 8.8/10)
  • Session Summary Notes: 6.9/10 (Category avg: 8.5/10)
  • Administrator Access: 8.1/10 (Category avg: 8.9/10)

Who Is the Company Behind MiVoice 5000?

  • Seller: Mitel Networks
  • Year Founded: 1972
  • HQ Location: Kanata, Ontario
  • LinkedIn® Page: www.linkedin.com
    4,002 employees on LinkedIn®
  • Total Revenue (USD mm): $1,300

Who Uses This Product?

  • Company Size: 55% Medium, 27% Small

What Are Recent G2 Reviews of MiVoice 5000?

What Are G2 Users Discussing About MiVoice 5000?

Altitude Xperience

Altitude Xperience business package offers a cost effective, flexible and reliable solution for each business need. Delivered On Premise or Cloud. Altitude has a 25-year track record of industry recognition and has won dozens of awards for innovation and tangible results with customers in key markets worldwide. Altitude Software has 12 offices in four continents, a 160-strong partner network, and is ISO 9001 certified for its worldwide customer support.

Average Rating: 4.0/5.0

Total Reviews: 35

How Do G2 Users Rate Altitude Xperience?

  • Has the product been a good partner in doing business?: 7.8/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.3/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.2/10 (Category avg: 8.5/10)
  • Administrator Access: 8.1/10 (Category avg: 8.9/10)

Who Is the Company Behind Altitude Xperience?

Who Uses This Product?

  • Top Industries: Banking, Telecommunications
  • Company Size: 52% Large, 39% Medium

What Do G2 Reviewers Say About Altitude Xperience?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use and reliability of Altitude Xperience, especially for recording calls effectively.
  • Users value the ease of use of Altitude Xperience, praising its seamless setup and reliability for interactions.
  • Users praise the easy setup of Altitude Xperience, enjoying its reliability and seamless interaction capabilities.
  • Users love the efficiency of Altitude Xperience, enjoying its reliability in handling calls and enhancing interactions.
  • Users appreciate the ease of use and reliability of Altitude Xperience, enhancing both voice and guest interactions.

What Are Recent G2 Reviews of Altitude Xperience?

What Are G2 Users Discussing About Altitude Xperience?

Clarity Connect

Clarity Connect is a full-featured contact center native to Skype for Business. This means Clarity Connect adds missing functionality without duplicating or complicating the infrastructure or call control. Clarity Connect steps in and adds the required intelligence to conversations, regardless of modality, to deliver the best customer experience on the market. Intelligent IVR, skills based routing, real-time metrics, historical reports, and make up this first-of-its-kind approach to a contact center for a true collaboration platform.

Average Rating: 3.8/5.0

Total Reviews: 10

How Do G2 Users Rate Clarity Connect?

  • Has the product been a good partner in doing business?: 7.5/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.0/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.0/10 (Category avg: 8.5/10)
  • Administrator Access: 9.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Clarity Connect?

Who Uses This Product?

  • Company Size: 50% Medium, 40% Large

What Are Recent G2 Reviews of Clarity Connect?

What Are G2 Users Discussing About Clarity Connect?

CloudCall

Now offering No-Commitment Contracts through 2025! See how CloudCall is the #o1 AI-powered communication platform built specifically for CRM users in recruitment, sales, and customer engagement teams. By embedding voice, SMS, call recordings, and AI-generated summaries directly into CRM records, CloudCall helps teams streamline workflows, gain deeper visibility, and improve performance—where they already work. Designed for staffing and recruitment firms and other fast-moving industries, CloudCall combines a modern softphone with click-to-call, power dialing, local presence, text messaging, and real-time coaching tools. Every interaction is captured and automatically synced to the CRM, turning conversations into actionable data. With industry-leading integrations into CRMs like Bullhorn, Vincere, JobDiva, Tracker, LaborEdge, and more, CloudCall helps businesses: - Increase recruiter and sales productivity - Improve data accuracy and compliance - Unlock coaching insights with live monitoring and AI call summaries - Enable remote work with full visibility and reporting - Drive more placements and deals with less admin CloudCall is hosted on a global hyperscale cloud network for unmatched reliability (99.99% uptime) and performance. With over a decade of experience serving staffing and recruitment teams, CloudCall is trusted by thousands of users worldwide. Whether you're in the office or on the move, CloudCall ensures your communications are always connected, captured, and contributing to success. www.cloudcall.com Boston | Austin | Leicester | Boston | London sales@cloudcall.com

Average Rating: 3.9/5.0

Total Reviews: 74

How Do G2 Users Rate CloudCall?

  • Has the product been a good partner in doing business?: 7.8/10 (Category avg: 8.9/10)
  • Concurrent Calling: 7.3/10 (Category avg: 8.8/10)
  • Session Summary Notes: 7.6/10 (Category avg: 8.5/10)
  • Administrator Access: 8.3/10 (Category avg: 8.9/10)

Who Is the Company Behind CloudCall?

  • Seller: CloudCall Group Plc
  • Company Website:
  • Year Founded: 2011
  • HQ Location: Boston, USA
  • LinkedIn® Page: www.linkedin.com
    67 employees on LinkedIn®
  • Ownership: LON: CALL

Who Uses This Product?

  • Top Industries: Staffing and Recruiting, Information Technology and Services
  • Company Size: 62% Small, 33% Medium

What Do G2 Reviewers Say About CloudCall?

AI-generated summary from verified user reviews

Pros
  • Users find CloudCall's interface remarkably easy to use, enhancing productivity and streamlining communication effortlessly.
  • Users appreciate the easy integration of CloudCall, enhancing productivity and streamlining communication with seamless CRM connectivity.
  • Users appreciate the seamless integrations of CloudCall, enhancing the ease of tracking candidate and client communications.
  • Users find the easy setup of CloudCall allows quick and efficient use, enhancing communication from the start.
  • Users find CloudCall's interface intuitive and supportive, facilitating efficient communication and easy access to important details.
Cons
  • Users experience poor call quality, with frequent disconnects and reliability issues hindering effective communication.
  • Users complain about frequent call drops with CloudCall, making it an unreliable communication tool.
  • Users report call connection issues with CloudCall, affecting communication and leading to frustrating experiences.
  • Users experience connection issues with CloudCall, leading to difficulties in maintaining communication during calls.
  • Users experience audio problems that disrupt call clarity, affecting communication during customer interactions.

What Are Recent G2 Reviews of CloudCall?

What Are G2 Users Discussing About CloudCall?

Contivio

Contivio is an AI-powered cloud contact center built to connect every customer interaction with NetSuite. The platform brings inbound and outbound voice, SMS, live chat, email, queues, ACD, IVR, call recording, power dialing, supervisor tools, reporting, AI agents and conversation intelligence into one customer engagement platform. Contivio uses live NetSuite data to identify customers, route interactions and provide agents with the right context. The correct customer, contact, case, order, opportunity or custom record can be displayed when an interaction arrives. Calls, SMS and live chat activity can then be automatically captured against the appropriate NetSuite record, including recordings, dispositions, notes, transcripts and AI-generated summaries. Agents can place calls directly from NetSuite using Click-to-Dial, manage inbound and outbound interactions and work with customer context without continually switching between systems. Supervisors can monitor queues and agents in real time, listen to calls, whisper, barge and evaluate performance through dashboards and historical reporting. Contivio’s AI conversation intelligence can transcribe and summarize interactions, identify sentiment, intent, keywords and next steps, and turn customer conversations into structured business data. AI voice, chat and SMS agents can also automate common customer requests and transfer conversations to live agents with the relevant context. Contivio is available as a NetSuite SuiteApp and is designed for organizations that want a complete contact center platform with deep NetSuite integration, rather than a separate phone system or basic CTI connector. Contivio also supports integrations with Salesforce, HubSpot, Zendesk and Microsoft business applications.

Average Rating: 3.7/5.0

Total Reviews: 18

How Do G2 Users Rate Contivio?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 8.9/10)
  • Concurrent Calling: 9.6/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.6/10 (Category avg: 8.5/10)
  • Administrator Access: 8.3/10 (Category avg: 8.9/10)

Who Is the Company Behind Contivio?

Who Uses This Product?

  • Company Size: 72% Medium, 22% Small

What Do G2 Reviewers Say About Contivio?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the AI-powered omnichannel support of Contivio.com, enhancing customer engagement and agent efficiency.
  • Users value the AI-powered omnichannel support of Contivio.com, enhancing customer engagement through seamless communication channels.
  • Users value the deep CRM integration of Contivio, enhancing customer engagement and increasing sales efficiency.
  • Users appreciate the ease of use of Contivio.com, highlighting its straightforward setup and user-friendly admin interface.
  • Users appreciate the easy integrations with CRM systems, enhancing efficiency and customer engagement through unified omnichannel support.
Cons
  • Users experience limited chat functionality, as customization for different business needs requires contacting Contivio for additional setups.
  • Users find the interface overwhelming, mentioning difficulties in using features and inadequate configuration guidance.
  • Users express concern over the lack of clarity in configuration guidance, complicating their experience with Contivio.
  • Users find the limited customization of chat setups restrictive for different business needs across multiple websites.
  • Users report frequent login issues, including daily sign-ins and poor logout visibility, impacting call handling effectiveness.

What Are Recent G2 Reviews of Contivio?

What Are G2 Users Discussing About Contivio?

VICIdial

VICIdial is an enterprise class, open source, contact center solution with predictive dialer capabilities. It can handle inbound, outbound, and blended phone calls, as well as inbound email and customer website chat, all within the same agent screen. VICIdial can be installed on your own hardware or you can use our hosted service. It is extremely flexible and scalable. A large VICIdial installation can handle over two million(2,000,000) phone calls per day, with over five hundred(500) agents handling calls and internet communications from customers. There are also over two thousand(2,000) settings and configuration options, allowing easy customization of distinct call flows, agent permissions and other settings.

Average Rating: 4.1/5.0

Total Reviews: 38

How Do G2 Users Rate VICIdial?

  • Has the product been a good partner in doing business?: 7.9/10 (Category avg: 8.9/10)
  • Concurrent Calling: 9.0/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.3/10 (Category avg: 8.5/10)
  • Administrator Access: 9.4/10 (Category avg: 8.9/10)

Who Is the Company Behind VICIdial?

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 54% Small, 44% Medium

What Do G2 Reviewers Say About VICIdial?

AI-generated summary from verified user reviews

Pros
  • Users find VICIdial to be easy to set up and appreciate its scalability and robust reporting features.
  • Users value VICIdial for its lightweight, scalable solution with excellent reporting features for agent management.
  • Users find the easy setup of VICIdial incredibly convenient, enhancing their overall experience with the software.
  • Users value the great reporting services of VICIdial, enabling effective oversight of agent performance and costs.
  • Users love the easy setup process of VICIdial, making it simple to get started and utilize its features.
Cons
  • Users find the difficult implementation of VICIdial challenging, especially during initial setup and usability issues.
  • Users find the difficult learning curve steep, with challenging initial setup and outdated UI hindering usability.
  • Users find the learning curve steep, with initial setup and usability improvements needed for a better experience.
  • Users find the poor interface design of VICIdial complicated and visually outdated, leading to a steep learning curve.
  • Users face a challenging setup difficulty with VICIdial, making initial use frustrating and cumbersome.

What Are Recent G2 Reviews of VICIdial?

What Are G2 Users Discussing About VICIdial?

babelforce

babelforce is the composable voice platform uniting agents and automation. Our platform gives you the power to create the customer experiences you’ve always wanted, with tools anyone can use. If you can draw it on a whiteboard, you can build it with babelforce. ⭐ Automate 90% of routine tasks ⭐ Achieve €1 million in savings per 50 agent seats ⭐ Deploy VoiceBots in 70+ languages ⭐ Create self-service and workflow automations ⭐ Add enterprise-grade CCaaS to Zendesk and other solutions

Average Rating: 4.6/5.0

Total Reviews: 14

How Do G2 Users Rate babelforce?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 8.9/10)
  • Concurrent Calling: 9.2/10 (Category avg: 8.8/10)
  • Session Summary Notes: 9.0/10 (Category avg: 8.5/10)
  • Administrator Access: 9.7/10 (Category avg: 8.9/10)

Who Is the Company Behind babelforce?

  • Seller: babelforce
  • Company Website:
  • Year Founded: 2013
  • HQ Location: Berlin
  • LinkedIn® Page: www.linkedin.com
    30 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Medium, 13% Large

What Do G2 Reviewers Say About babelforce?

AI-generated summary from verified user reviews

Pros
  • Users appreciate babelforce for its user-friendly interface that simplifies setup and workflow modifications without coding knowledge.
  • Users value the efficient call management of babelforce, enhancing operations and improving customer interaction seamlessly.
  • Users value babelforce for its robust automation capabilities, enhancing operational efficiency and streamlining contact center processes.
  • Users value babelforce for its robust automation capabilities, significantly enhancing agent productivity and operational efficiency.
  • Users admire babelforce for its powerful automation capabilities, which greatly enhance operational efficiency and productivity.
Cons
  • Users struggle with poor call quality and inconsistent audio, negatively impacting both live and recorded conversations.
  • Users report frequent poor call quality, citing issues with audio during conferences and warm transfers affecting their experience.
  • Users find reporting challenges in Babelforce to be frustrating and not aligned with their needs.
  • Users find the complexity of the user interface and integration processes to be frustrating and time-consuming.
  • Users find reporting and analytics overly complex, making it difficult to meet their needs effectively.

What Are Recent G2 Reviews of babelforce?

What Are G2 Users Discussing About babelforce?

Sharpen

Sharpen is a comprehensive contact center platform designed to enhance performance, productivity, and empowerment for businesses and their agents. This innovative solution focuses on delivering superior outcomes for customers, agents, and organizations alike. By providing a seamless and intuitive experience, Sharpen aims to transform the customer experience (CX) in a way that is both noticeable and impactful. The platform caters to a diverse range of industries, making it suitable for businesses of all sizes that rely on customer interactions. Whether you are a small startup or a large enterprise, Sharpen's features are tailored to meet the unique needs of your organization. It is particularly beneficial for customer service teams, sales departments, and support centers that require efficient communication tools to manage interactions effectively. By streamlining processes and enhancing collaboration, Sharpen empowers agents to perform at their best, ultimately leading to improved customer satisfaction. Key features of Sharpen include advanced analytics, omnichannel support, and customizable workflows. The advanced analytics tools provide valuable insights into customer interactions, allowing businesses to identify trends and areas for improvement. This data-driven approach enables organizations to make informed decisions that enhance their service delivery. The omnichannel support feature ensures that customers can reach out through their preferred communication channels, whether it be voice, chat, or email, creating a more cohesive experience. Additionally, customizable workflows allow teams to tailor processes to their specific needs, ensuring that every interaction is handled efficiently. Sharpen stands out in the crowded contact center market by prioritizing user experience and flexibility. The platform is designed to be intuitive, reducing the learning curve for new agents and allowing them to focus on delivering exceptional service rather than navigating complex systems. Furthermore, the ability to integrate with existing tools and software enhances its functionality, making it a versatile choice for organizations looking to optimize their customer engagement strategies. By investing in Sharpen, businesses can expect not only to improve their operational efficiency but also to foster a culture of empowerment among their agents, leading to better overall outcomes.

Average Rating: 4.0/5.0

Total Reviews: 42

How Do G2 Users Rate Sharpen?

  • Has the product been a good partner in doing business?: 7.3/10 (Category avg: 8.9/10)
  • Concurrent Calling: 7.3/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.2/10 (Category avg: 8.5/10)
  • Administrator Access: 7.8/10 (Category avg: 8.9/10)

Who Is the Company Behind Sharpen?

Who Uses This Product?

  • Top Industries: Health, Wellness and Fitness, Insurance
  • Company Size: 60% Medium, 36% Small

What Do G2 Reviewers Say About Sharpen?

AI-generated summary from verified user reviews

Pros
  • Users praise the responsive customer support of Sharpen, highlighting their quick and friendly assistance in all queries.
  • Users commend Sharpen for its exceptional support from the Care Team, significantly enhancing growth and efficiency.
  • Users find Sharpen to be easy to use, appreciating the quick support and continuous improvements in functionality.
  • Users value the ease of use of Sharpen, appreciating how quickly they can implement its services effectively.
  • Users commend Sharpen for its efficient case management, significantly boosting performance and productivity in their centers.
Cons
  • Users report experiencing complex reporting issues, such as missing interaction notes in email queue reports.
  • Users find Sharpen's interface with its many options has a difficult learning curve that requires extra assistance.
  • Users experience email issues with Sharpen, such as missing interaction notes in reports and common cloud glitches.
  • Users find Sharpen's features helpful, but its expensive enhancements may complicate standard functionalities and require global changes.
  • Users experience cloud glitches that hinder capturing interaction notes in email queue reports.

What Are Recent G2 Reviews of Sharpen?

What Are G2 Users Discussing About Sharpen?

TabaTalk

TabaTalk is a modern, AI-powered contact center platform built for fast-moving sales and support teams. Headquartered in the UAE and trusted by businesses in 120+ countries, TabaTalk unifies voice, chat, SMS, and messaging apps into one seamless workspace to deliver faster, smarter customer conversations. The platform combines five powerful products in one: Omnichannel Contact Center – Manage customer interactions across WhatsApp, Instagram, Messenger, SMS, web chat, and voice from a single interface. AI Predictive Dialer – Increase outbound efficiency by connecting agents only when a live person answers. AI Speech Analytics – Automatically transcribe, summarize, and score conversations in 10+ languages for insights and coaching. Flow Builder – Design intelligent IVR and call routing workflows with a drag-and-drop, no-code builder. Real-Time Dashboards – Monitor live activity, agent performance, and queue metrics in real time. TabaTalk integrates with CRMs and helpdesk tools like Salesforce, HubSpot, and Zoho. It supports Bring Your Own Carrier (BYOC) models, enables fast onboarding in under 24 hours, and ensures GCC regulatory compliance. Whether you're managing a high-volume support operation or scaling a global sales team, TabaTalk gives you the clarity, speed, and visibility to drive better customer experiences, every day.

Average Rating: 4.8/5.0

Total Reviews: 31

How Do G2 Users Rate TabaTalk?

  • Concurrent Calling: 10.0/10 (Category avg: 8.8/10)
  • Session Summary Notes: 10.0/10 (Category avg: 8.5/10)
  • Administrator Access: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind TabaTalk?

  • Seller: TabaTalk
  • Year Founded: 2025
  • HQ Location: N/A
  • LinkedIn® Page: linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Biotechnology
  • Company Size: 100% Medium, 3% Small

What Do G2 Reviewers Say About TabaTalk?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of TabaTalk, benefiting from a user-friendly interface that scales effectively.
  • Users value the intelligent time zone filtering in TabaTalk, leading to improved call success and customer satisfaction.
  • Users admire the effective interactions management of TabaTalk, enhancing communication and improving resolution rates effortlessly.
  • Users value the call recording feature in TabaTalk for its efficiency and impact on sales processes.
  • Users value the seamless CRM integration of TabaTalk, enhancing efficiency and accuracy in customer management.
Cons
  • Users face a learning curve with TabaTalk, especially for advanced features and integrations, complicating the setup process.
  • Users note the limited customization options in TabaTalk, though they prioritize functionality over appearance.
  • Users note that the AI sentiment detector struggles with sarcasm, occasionally misinterpreting context and meaning.
  • Users find the integration issues with TabaTalk challenging due to unexpected technical complexity and a steep learning curve.
  • Users find the lack of clarity in default wrap-up categories requires extra effort to customize for specific needs.

What Are Recent G2 Reviews of TabaTalk?

CONQUER

Conquer.io is a leading sales engagement platform designed to empower revenue teams to achieve their goals with greater efficiency and effectiveness. Our mission is to transform the way teams engage with prospects and customers, unlocking new opportunities for growth and success. By unifying communication channels, automating repetitive tasks, and providing actionable insights, Conquer.io helps organizations close deals faster and foster meaningful customer relationships. Our platform offers a comprehensive suite of tools, including auto-dialing, SMS capabilities, AI-powered cadencing, conversational intelligence, call sentiment analysis, and more, all seamlessly integrated into your CRM. With a proven track record of enhancing sales productivity, reducing time-to-close, and increasing pipeline coverage, Conquer.io is trusted by some of the most innovative and successful teams across a variety of industries. By partnering with Conquer.io, organizations gain access to a scalable, customizable solution that adapts to their unique needs, ensuring sustained competitive advantage in an ever-evolving marketplace. SOLUTIONS: Conquer.io has multiple offerings depending upon customer need. These include our Conquer Voice or Conquer Cadence modules, as well as our full Conquer Platform for organizations looking to accelerate their sales to the next level. 1. Conquer Voice: Boost productivity, engage more leads, and close deals faster with Conquer’s advanced voice dialer. Native to Salesforce, Conquer Voice revolutionizes your sales process without having to leave Salesforce, empowering reps to reach their full potential across voice, SMS, and social channels. Additionally, Conquer Voice has been ranked as the leader in dialer quality compared to other popular dialers on the market. 2. Conquer Cadence: Reach buyers on their terms with the only sales engagement platform native to Salesforce. Conquer’s optimized sales cadence empowers your team to build meaningful connections, shorten sales cycles, and close more deals—all with seamless automation that enhances every engagement. 3. Conquer Platform: Includes access to both Conquer Voice and Conquer Cadence, as well as a suite of next-level sales acceleration capabilities: • Omnichannel communication: Boost rep productivity with enterprise-grade multichannel sales management that connects voice, SMS, and social channels—all within your CRM. • AI-driven Insights: Turn data into revenue with AI sales coaching that refines your sales strategy, predicts outcomes, and drives decisions that boost your bottom line. Conquer’s AI insights give your team real-time guidance, identifying high-impact actions. Say goodbye to guesswork and watch your revenue grow like never before. • Dynamic Battlecards: CRM-integrated insights provide real-time objection-handling tips and strategy recommendations based on competitive intel—helping reps confidently navigate negotiations and close deals faster. • Sales Optimization Analytics: Gain a competitive edge with Conquer’s sales optimization analytics. Our platform not only streamlines processes but also provides powerful analytics that unveil trends and performance metrics. By harnessing this data, your team can make informed decisions, optimize strategies, and drive consistent growth. Don’t just manage your pipeline—master it. • Customization and Scalability: Our platform is highly customizable to fit the specific needs of each customer, whether a small team or a global organization.

Average Rating: 4.3/5.0

Total Reviews: 119

How Do G2 Users Rate CONQUER?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.3/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.3/10 (Category avg: 8.5/10)
  • Administrator Access: 8.0/10 (Category avg: 8.9/10)

Who Is the Company Behind CONQUER?

  • Seller: CONQUER
  • Year Founded: 2007
  • HQ Location: Reno, NV
  • LinkedIn® Page: www.linkedin.com
    87 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: District Manager
  • Top Industries: Sports, Human Resources
  • Company Size: 36% Large, 35% Medium

What Do G2 Reviewers Say About CONQUER?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use of CONQUER beneficial for quick calls and efficient task management.
  • Users value the excellent customer support provided, making problem resolution smooth and effective.
  • Users appreciate the personable and knowledgeable team, making the CONQUER product easy to use and adaptable.
  • Users value the efficiency of CONQUER, enabling quick calls and seamless automation for streamlined workflows.
  • Users value the time-saving capabilities of CONQUER, enabling reps to be more productive and efficient.
Cons
  • Users frequently experience call issues with CONQUER, including audio delays and unreliable call recordings, impacting compliance.
  • Users find CONQUER not intuitive, noting confusing options and unreliable call recordings, impacting business compliance.
  • Users struggle with call management issues in Conquer, facing challenges with voicemail and missing call recordings.
  • Users report enduring audio delays with CONQUER, making interactions less smooth and timely response challenging.
  • Users report dialer issues, noting problems with syncing and lack of video meeting integration.

What Are Recent G2 Reviews of CONQUER?

DYL Business Phone Service

DYL is an all-in-one business communications platform, combining phone and CRM to increase your sales team's efficiency and automate your marketing efforts. By connecting sales, service and marketing teams on one platform, your teams can work more efficiently, and management can track performance and call activity. This ensures your prospects and customers receive the quality service they expect. Our customers have reported a 35% boost in new business and a 25% jump in team productivity. See DYL in action with a free demo.

Average Rating: 4.0/5.0

Total Reviews: 11

How Do G2 Users Rate DYL Business Phone Service?

  • Has the product been a good partner in doing business?: 0.0/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.7/10 (Category avg: 8.8/10)
  • Session Summary Notes: 7.7/10 (Category avg: 8.5/10)
  • Administrator Access: 8.6/10 (Category avg: 8.9/10)

Who Is the Company Behind DYL Business Phone Service?

  • Seller: DYL
  • Year Founded: 2009
  • HQ Location: Marina del Rey, US
  • LinkedIn® Page: www.linkedin.com
    53 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Insurance
  • Company Size: 73% Small, 18% Large

What Are Recent G2 Reviews of DYL Business Phone Service?

What Are G2 Users Discussing About DYL Business Phone Service?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated March 3, 2025