G2

JS

Jack S.

Customer Care Manager

Small-Business (50 or fewer emp.)

12/20/2023

"Reinvent the way customers interact and communicate with a straightforward solution."

4/5

What do you like best about Enghouse Contact Center?

We found Enghouse Interactive easy to add to our phone system. The program joined nicely with what we already had, letting us change over with no troubles. This company keeps improving the software and adding to it. They keep it fresh to meet how clients needs change. Each time they upgrade it, they give it new skills and tweak it to stay in front of what customers want. They show they really care about giving excellent help. Review collected by and hosted on G2.com.

What do you dislike about Enghouse Contact Center?

Enghouse could improve by becoming simpler to operate. The controls and menus require simplification. This would aid individuals not well-versed in technology. It also needs to allow businesses more flexibility to tailor the software to their needs. Providing additional customization options would prove very beneficial. Review collected by and hosted on G2.com.

What problems is Enghouse Contact Center solving and how is that benefiting you?

Enghouse helps our customer service run smoothly. It puts all ways of talking to customers together in one spot. This lets us answer faster and work better together. This has made talking to customers better and more joined up. Also, its good call handling means we give great service. This makes our customers happier and more faithful. Review collected by and hosted on G2.com.