--- title: Contivio Reviews meta_title: 'Contivio Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 12 reviews by the users' company size, role or industry to find out how Contivio works for a business like yours. aggregate_rating: rating_value: 3.7 review_count: 12 scale: '5' date_modified: '2026-10-02' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Contivio Reviews **Vendor:** Contivio.com **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 3.7/5.0 **Total Reviews:** 12 **AI Enabled:** This product embeds AI to enhance or extend its core functionality. ## About Contivio Contivio is an AI-powered cloud contact center built to connect every customer interaction with NetSuite. The platform brings inbound and outbound voice, SMS, live chat, email, queues, ACD, IVR, call recording, power dialing, supervisor tools, reporting, AI agents and conversation intelligence into one customer engagement platform. Contivio uses live NetSuite data to identify customers, route interactions and provide agents with the right context. The correct customer, contact, case, order, opportunity or custom record can be displayed when an interaction arrives. Calls, SMS and live chat activity can then be automatically captured against the appropriate NetSuite record, including recordings, dispositions, notes, transcripts and AI-generated summaries. Agents can place calls directly from NetSuite using Click-to-Dial, manage inbound and outbound interactions and work with customer context without continually switching between systems. Supervisors can monitor queues and agents in real time, listen to calls, whisper, barge and evaluate performance through dashboards and historical reporting. Contivio’s AI conversation intelligence can transcribe and summarize interactions, identify sentiment, intent, keywords and next steps, and turn customer conversations into structured business data. AI voice, chat and SMS agents can also automate common customer requests and transfer conversations to live agents with the relevant context. Contivio is available as a NetSuite SuiteApp and is designed for organizations that want a complete contact center platform with deep NetSuite integration, rather than a separate phone system or basic CTI connector. Contivio also supports integrations with Salesforce, HubSpot, Zendesk and Microsoft business applications. ## Contivio Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users appreciate the **AI-powered omnichannel support** of Contivio.com, enhancing customer engagement and agent efficiency. (1 reviews) - Users value the **AI-powered omnichannel support** of Contivio.com, enhancing customer engagement through seamless communication channels. (1 reviews) - Users value the **deep CRM integration** of Contivio, enhancing customer engagement and increasing sales efficiency. (1 reviews) - Users appreciate the **ease of use** of Contivio.com, highlighting its straightforward setup and user-friendly admin interface. (1 reviews) - Users appreciate the **easy integrations** with CRM systems, enhancing efficiency and customer engagement through unified omnichannel support. (1 reviews) - Users find the **easy setup** of Contivio.com beneficial for everyday use, enhancing their overall experience. (1 reviews) - Efficiency (1 reviews) - Features (1 reviews) **What users dislike:** - Users experience **limited chat functionality** , as customization for different business needs requires contacting Contivio for additional setups. (1 reviews) - Users find the **interface overwhelming** , mentioning difficulties in using features and inadequate configuration guidance. (1 reviews) - Users express concern over the **lack of clarity** in configuration guidance, complicating their experience with Contivio. (1 reviews) - Users find the **limited customization** of chat setups restrictive for different business needs across multiple websites. (1 reviews) - Users report **frequent login issues** , including daily sign-ins and poor logout visibility, impacting call handling effectiveness. (1 reviews) - Missed Calls (1 reviews) - Poor Customer Support (1 reviews) - Poor Interface Design (1 reviews) ## Contivio Reviews ### 1. Contivio Unifies Calls, SMS, Chat, and AI in NetSuite—Saving Tons of Manual Work **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 24, 2026 **What do you like best about Contivio?** The best part about Contivio is having voice, SMS, live chat and AI all connected to NetSuite in one platform. Calls are automatically transcribed and summarized, and the MCP connection lets us use Claude to analyze customer interactions without manually pulling information from different systems. It gives our team a much clearer view of every customer conversation and saves a lot of manual work. **What do you dislike about Contivio?** It took some training to learn how to get the most value from Contivio’s AI interaction data. Once we connected it to Claude through the NetSuite AI Connector Service, it became much easier to analyze the data and generate useful insights. **What problems is Contivio solving and how is that benefiting you?** Contivio gives us more ways to interact with customers across voice, SMS, live chat and AI while keeping those conversations connected to NetSuite. This creates a single source of truth for customer interactions, reduces manual work and gives our team better context when supporting customers. ### 2. Instant NetSuite Pop-Ups and Fast Support Make Calls Smoother **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 01, 2026 **What do you like best about Contivio?** The pop-up option that shows the customer’s NetSuite account as soon as I pick up a call is a huge help. It saves me from wasting time searching for the customer’s account and makes the whole process much smoother. The technical support is also very quick and efficient. **What do you dislike about Contivio?** Occasionally, the app will crash, and it also requires daily re-authentication. The mobile app doesn’t work as well as the computer app, and I’d like to see it run a bit more smoothly overall. I’ve also had some issues with headset connections, and I’ve needed technical support on more than one occasion to get things working properly. **What problems is Contivio solving and how is that benefiting you?** Having a phone system that integrates with NetSuite has been extremely helpful for keeping our day-to-day operations running smoothly. ### 3. Great Reporting and NetSuite Integration, but Texting Needs Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Liz H. | Senior Manager of Customer Service, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 01, 2026 **What do you like best about Contivio?** We like the reporting capabilities that Contivio allows. The integration with NetSuite is also great for our team's productivity. **What do you dislike about Contivio?** The texting capabilities could be better. **What problems is Contivio solving and how is that benefiting you?** We were struggling with visibility into our team's call volume and overall CSAT from calls. We can now measure week to week how our team is performing and the general CSAT of our calls with customers. This allows for training opportunities to be identified, and we can set goals for the team. ### 4. Great, Reliable System Especially for Netsuite Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 01, 2026 **What do you like best about Contivio?** Contivio is relatively easy to use and has almost all of the features I need to do my job well. Its integration with NetSuite has been very beneficial as it helps me to assist the customer quickly and efficiently. I have experienced very minimal speedbumps, particularly with the calls function which works better than most other systems we have tried. It was easy to learn to use. The AI portion of the system helps me to understand how well I am doing when assisting customers. I have visibility on what sorts of conversations my coworkers have had with them as well to keep everything streamlined and clear. **What do you dislike about Contivio?** I am quite unimpressed by the text messaging system. It is buggy, oftentimes does not show me incoming messages, and is exceedingly annoying to deal with when I have multiple messages coming in at the same time because it will continue ringing and pulling me away from the customer I am speaking with instead of just alerting me that there is a new message. It is impossible to keep track of what conversations I have going on with which clients as the chat history is not maintained very far back and is not easy to find logs of. Of all of the things that I love about Convitio, the text messaging function, which my company in particular utilizes regularly, is exceptionally frustrating to use and leaves much to be desired. **What problems is Contivio solving and how is that benefiting you?** Contivio makes it easy to communicate with the customers and find exactly who I need to be speaking with quickly and efficiently. I have had limited connectivity issues and no issues with the integration between the phone system and Netsuite. ### 5. Seamless NetSuite Integration and Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 01, 2026 **What do you like best about Contivio?** Contivio has been a fantastic addition to our customer service and sales operations. Its integration with NetSuite allows us to sync call logs with records, giving our team better visibility into customer interactions. It's really valuable for strengthening service support for our employees and improving the overall customer experience. I appreciate the support team being readily available and resolving most issues within twenty-four hours. The dedicated account manager is a great help for tackling particularly hard issues or complex structures. Their knowledge helps us resolve or grow as a company. The AI features are incredibly valuable, allowing us to review calls and turn insights into practical training tools. It's the first time we've been able to pull call data into our NetSuite ERP, which is incredibly helpful. It syncs conversations onto customer profiles, enabling other reps to listen and find out where the last representative left off. The AI feature helps identify calls needing additional attention, which is less manual and greatly appreciated. **What do you dislike about Contivio?** Sometimes the AI feature mislabels certain calls, like voicemails, as unsatisfactory because the customer isn't speaking, which can be misleading. It's an issue I've brought up with the team, and they're considering ways to help guide users on how to edit the prompts to exclude voicemails. Aside from that, there's not much negative to mention; the team has been able to solve any problem we've encountered. **What problems is Contivio solving and how is that benefiting you?** Contivio integrates with NetSuite, improving call log visibility and follow-ups. Its AI reviews calls for actionable training insights, identifying coaching chances, and enhancing team development. It pulls call data into NetSuite, aiding real-time customer issue resolution, and improving communication skills through feedback. ### 6. Contivio keeps our calls connected to NetSuite customer records **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 24, 2026 **What do you like best about Contivio?** We found them on Suiteapp.com looking for a tool to connect to NetSuite. The integration is great. **What do you dislike about Contivio?** We need to contact them to provision new numbers. **What problems is Contivio solving and how is that benefiting you?** We use NetSuite to manage our customer records, but our phone conversations used to sit outside that workflow. Contivio helps our team see the relevant NetSuite record when a call comes in and keeps call activity connected to the customer. That gives agents more context during the conversation and makes it easier for the rest of the team to see what happened afterward. ### 7. Strong CRM Integration, But Room for Improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Tommy C. | Customer Care Specialist, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** January 06, 2026 **What do you like best about Contivio?** Contivio's upsides center on its deep CRM integration (like NetSuite), providing AI-powered omnichannel support (voice, chat, SMS) for unified customer engagement, automating tasks, improving agent efficiency with tools like screen pops and call notes, and offering centralized reporting for better performance management, ultimately boosting sales and customer satisfaction with lower costs. **What do you dislike about Contivio?** Downsides of Contivio often cited by users include a lack of a mobile app, frequent logouts requiring daily sign-in, poor visibility of logout status (leading to missed calls/recordings), inadequate configuration guidance, limited chat functionality, inconsistent support, and a potentially overwhelming interface with some features being difficult to use or hide, though its core call handling and CRM integration can be strong for some users. **What problems is Contivio solving and how is that benefiting you?** Contivio's benefits center on unifying customer interactions (voice, chat, SMS, email) in a single platform, deeply integrating with CRMs like NetSuite/Salesforce for automatic data logging and screen pops, boosting agent efficiency with AI-driven tools (call notes, routing, suggested actions), improving sales/support by providing real-time customer context, and offering robust analytics and scalability for better performance and lower costs. ### 8. Works well, easy to set up and fairly easy to maintain **Rating:** 4.5/5.0 stars **Reviewed by:** Johan v. | Web Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** November 05, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Contivio?** It works well. Admin interface is fairly easy. Easy to set up for every day use. **What do you dislike about Contivio?** The chat set up itself (look and feel) is just for 1 chat setup. So you can't make different ones if you have say a b2b and b2c websites for the same company. You'll have to contact Contivio to get another instance in the same account. **What problems is Contivio solving and how is that benefiting you?** Customers can chat with our Customer Service. When the customer calls in, our ERP system pulls up the existing customer record. Saves time and helps with accuracy. Keeps chats, voicemails, voice recordings in one place. ### 9. Contivio propelled our Sales Team into the future! **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos A. | Director of Information Technology, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** February 08, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Contivio?** Contivio's direct connectivity with NetSuite is a game changer for our sales staff. The product itself offers VoIP calls, IM, SMS/MMS, fax, and email as forms of communication. It has robust call handling options and many supervisor features to help with live calls during training or when a salesperson needs additional assistance with customer calls. **What do you dislike about Contivio?** The only downside to Contivio is you need a reliable internet connection in order for it to function, but let's be honest, what modern day company doesn't rely on reliable internet? **What problems is Contivio solving and how is that benefiting you?** Contivio modernized our outdated VoIP in-house system and has afforded our sales staff the opportunity to work in the office and/or remotely if necessary. It definitely saved us money, is more efficient with calls and gives us more options that were previously not available to us including a direct connection with NetSuite. ### 10. WORST! **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 17, 2022 **What do you like best about Contivio?** NONE! It's very unreliable. Issues here and there. **What do you dislike about Contivio?** Everything! I'll need to pay for a VPN for it to work on my ISP. **What problems is Contivio solving and how is that benefiting you?** They have the worst technical support. Resolution time is prolonged sometimes, it takes days for some issues to be resolved. They don't have enough workforce to attend to their client's needs. ### 11. So many options make this software overwhelming. **Rating:** 1.0/5.0 stars **Reviewed by:** Derek R. | Warehouse Coordinator, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 06, 2021 **What do you like best about Contivio?** It was to integrate into my desktop phone, and the initial setup was relatively painless. **What do you dislike about Contivio?** This system never seems to work correctly - I am logged in at all times but constantly missing calls through my desktop app (logged in through my phone) and the app on my cell phone. Voicemails come through without issue, but my phone never seems to ring. **Recommendations to others considering Contivio:** Suppose you're willing to put in the legwork beforehand; many options would make this program a great fit. If you're looking for something more user-friendly and straightforward, maybe consider something else. **What problems is Contivio solving and how is that benefiting you?** Right now, we've had our IT department look into the call issues, and they are working with Contivio to resolve these issues - the customer service is excellent. Still, it doesn't make the usability of the software anymore so. ### 12. Easy to use--when internet is not down! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** October 29, 2018 **What do you like best about Contivio?** Easy to auto-dial straight from salesforce. The voice recordings appear right after my call, and its helpful for review since I am in a sales role. **What do you dislike about Contivio?** Since its web based you need pretty strong internet to get a clear connection, not always convenient. It also quits on me if its been idle for too long. not sure if this is an issue on my end or contivio's. **What problems is Contivio solving and how is that benefiting you?** Easier way to communicate and the busy/ready/idle status helps with cross office communication. We were utilizing Shoretel before, and it was really difficult to download calls from the system. Now they are integrated right into Salesforce. ## Contivio Discussions - [What is Contivio.com used for?](https://www.g2.com/discussions/what-is-contivio-com-used-for) - [View Contivio pricing details and edition comparison](https://www.g2.com/products/contivio/reviews?section=pricing&secure%5Bexpires_at%5D=2026-10-02+17%3A47%3A51+-0500&secure%5Bsession_id%5D=306d1fc2-a14f-434f-8f81-1788d21354b1&secure%5Btoken%5D=25b202bd69bd9b1fb5c0beb30e7b73fcecdd4dfd0dddf4475ad030428c7b8784&format=llm_user) ## Contivio Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Generative AI** - AI Text-to-Speech - Generative AI **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring ## Top Contivio Alternatives - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,510 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (604 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,630 reviews)