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Sharpen Technologies

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60 reviews
  • 3 profiles
  • 4 categories
Average star rating
4.1
Serving customers since
2011

Profile Name

Star Rating

36
13
5
2
4

Sharpen Technologies Reviews

Review Filters
Profile Name
Star Rating
36
13
5
2
4
Joe A.
JA
Joe A.
Customer Contact Expert |CX Consulting|Customer Success|Sales and Marketing|
05/01/2026
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Efficient Call Management, Needs Better Support

I really appreciate Sharpen for its queue callback feature that improves customer service and boosts efficiency. It allows customers to request a callback instead of staying on hold, which helps in decreasing abandoned calls and reduces the need for customers to call back or leave messages. Additionally, setting up Sharpen was easy, which I find highly beneficial.
EH
Eric H.
Workforce Management Analyst
10/24/2024
Validated Reviewer
Verified Current User
Review source: Organic

Impressive Company with a closet full of solutions!

Sharpen platform is so deep with so many parts to it. To pick one area of "The Best" about Sharpen would do any justice. However I do want to mention that the Sharpen Care Team has been instumental with our growth. They are always at our beckon call. If an answer to my question is given during the phone call they get right back to me within a short amount of time.
Verified User in Consumer Goods
AC
Verified User in Consumer Goods
10/23/2024
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Sharpen Review

I like the customization that we have to deliver a unique experience and the ability manage the system ourselves instead of relying on the vendor to make minor changes. The product has met my expectations and I have been able to accomplish a lot with it.

About

Contact

HQ Location:
Indianapolis, IN

Social

@Sharpentech

What is Sharpen Technologies?

Sharpen Technologies is a customer experience management platform that specializes in enhancing communication and engagement for businesses. Their solutions focus on optimizing call center operations, improving customer interactions, and leveraging data analytics to drive better service outcomes. By providing a unified platform for managing customer relationships, Sharpen Technologies aims to empower organizations to deliver exceptional experiences across various channels. For more information, visit their website at https://sharpencx.com/.

Details

Year Founded
2011