G2

Amanda A.

IT Manager

Mid-Market (51-1000 emp.)

10/7/2026

"Flexible Call Routing and Great NetSuite Visibility with Responsive Support"

5/5

What do you like best about Contivio?

What I like best about Contivio is the flexibility it gives us around call routing, queues, and agent management, especially with our NetSuite environment. It gives us good operational visibility, and when we do run into an issue, the support team has been responsive and willing to dig into the configuration Review collected by and hosted on G2.com.

What do you dislike about Contivio?

The main area that doesn’t fit our workflow as well is texting. Our team doesn’t operate like a traditional call center, so we prefer text conversations to live in more of a shared, persistent view where there’s less urgency around who owns the conversation in the moment. Ideally, one person could respond, then another team member could easily find that same conversation later and continue it without losing context. Contivio’s current texting experience feels a little more call-center-oriented than collaborative for the way our team works. Review collected by and hosted on G2.com.

What problems is Contivio solving and how is that benefiting you?

Contivio gives us a centralized way to manage our inbound and outbound calling, queue routing, and agent activity while still fitting into our broader NetSuite environment. The biggest benefit is visibility and control - we can adjust routing, troubleshoot issues, and better understand how calls are moving through the team instead of relying on separate disconnected tools. For us, that makes day-to-day support easier to manage and gives IT a much clearer picture when something isn’t working as expected. Review collected by and hosted on G2.com.