# What is babelforce used for?

What is babelforce used for?

##### Post Metadata
- Posted at: over 2 years ago
- Author title: Pinned by G2 as a common question



## Comments
### Comment 1

The babelforce platform automates key parts of customer experience in the contact center. 

Some interactions can be fully automated - simple queries, updating data, and queries handled by babelforce's IVR / VoiceBots. 

But every interaction can be at least partially automated. babelforce users automate:

- adding data to tickets
- call routing
- placing outbound calls
- pushing customer profiles to agents

babelforce is also the voice integration of choice for Zendesk and Salesforce. This allows Zendesk and Salesforce users to integrate the voice channel into their existing systems, making and managing calls without leaving their usual UIs. 

##### Comment Metadata
- Posted at: over 2 years ago
- Author title: Head of Marketing




## Related Product
[babelforce](https://www.g2.com/products/babelforce/reviews)

## Related Category
[Chatbots](https://www.g2.com/categories/chatbots)

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