G2

KOMI D.

Chief Accounting Officer

Consumer Services

Small-Business (50 or fewer emp.)

7/29/2024

"Delivering excellent customer service"

4.5/5

What do you like best about Clarity Connect?

Clarity Connect perfectly works with Skype for Business. I am glad that all programs differents features are easily accessed from the Skype platform with just a single click without having to go through several different programs. Review collected by and hosted on G2.com.

What do you dislike about Clarity Connect?

Clarity Connect has a problem with data reconciliation.There are always issues of syncing which often result in double entries and wrong information about the customers. It generates a lot of tedious tasks for agents who may have to deal with comparison of data differences. Review collected by and hosted on G2.com.

What problems is Clarity Connect solving and how is that benefiting you?

We had some disorganization in our call center. It meant that there was no skills-based routing implemented, thus customers who get annoyed get connected to the wrong agent. Thanks to the use of Clarity Connect, we’ve witnessed an enhancement of first-call resolutions and customer satisfaction. Review collected by and hosted on G2.com.