MiVoice 5000 Reviews & Product Details

To be honest the reason we left Mitel was that it sold to another vendor but even before that it was hard to get service. The service was friendly at least once you got to them. Review collected by and hosted on G2.com.

Service wait times. The being locked into a number of accounts with no room for wiggle on either side of the number. We dropped from 180+ users to 150 and that 30 user difference at 21.99 a month is a big hit when you are paying for an empty seat. Review collected by and hosted on G2.com.

I like that Mitel MiCollab connects to multiple countries, which is crucial for our international company as we sell to students across all continents. I also found the initial setup really easy. Review collected by and hosted on G2.com.

Sometimes we get glitches and it stops running. Review collected by and hosted on G2.com.

The flexible solution and updated communication methods Review collected by and hosted on G2.com.

It’s good poor functioning integration and stability sometimes Review collected by and hosted on G2.com.

The Administration experience and end user experience Review collected by and hosted on G2.com.

The Mobility application is spotty at best and non-funtional most of the time. Review collected by and hosted on G2.com.

Micollab started great for us in regards of enriched features that we loved. The desktop/mobile applications were great with even better deskphones. Review collected by and hosted on G2.com.

Support was an issue for us. It would take days to get support on small issues and the larger issues would take at least a day if I didn't contact them several times. The admin portal was a mess and not user friendly. Review collected by and hosted on G2.com.

I've been using Mitel MiCollab for almost 9 years and is easy to use and feature rich. Review collected by and hosted on G2.com.

Mitel MiCollab doesn't support cloud native solutions, even though there are a few companies that allow Mitel MiCollab to run in the cloud. Review collected by and hosted on G2.com.

I most like the communication features. It's always a need! Review collected by and hosted on G2.com.

So far I can't say I have any dislikes for MiCloud Flex. Review collected by and hosted on G2.com.

MiCollab often includes features for presence management, allowing users to see the availability status of their colleagues. Review collected by and hosted on G2.com.

I find that the initial setup and configuration of MiCollab can be complex, particularly if the organization has specific requirements or a complex network infrastructure. Review collected by and hosted on G2.com.

It has a unified experience of all modern day digital communication channels making it easier for us to reach out to our customer at their convenient touch point making customer delight Review collected by and hosted on G2.com.

Limited APIs for platform connectors making it little difficult to explore different communication APIs Review collected by and hosted on G2.com.

Unified Communications Applications combine, voice, conferencing, file sharing, screen sharing, hosting business meetings in an easy, coherent and user friendly way. These applications must be present in any IT department portfolio. Maintaining UCA requires 1-2 full time employees and they need to be certified, trained and professional. Review collected by and hosted on G2.com.

There are no downsides in using Unified Communications Applications. It's a must for any business. Review collected by and hosted on G2.com.