--- title: MiVoice 5000 Reviews meta\_title: 'MiVoice 5000 Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 71 reviews by the users' company size, role or industry to find out how MiVoice 5000 works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 71 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # MiVoice 5000 Reviews & Product Details Proven technology for large enterprises that provide a highly-secure and feature-rich communications solution, including real-time workgroup collaboration as well as contact-center capabilities * * * Seller [Mitel Networks](https://www.g2.com/sellers/mitel-networks-01d2c63e-d7d9-47b7-9278-bf4db28c95a9) Discussions [MiVoice 5000 Community](https://www.g2.com/products/mivoice-5000/discuss) Show More ## Top-Rated Alternatives [ ![Zoom Workplace](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoom Workplace") Zoom Workplace 4.5/5(56,555) ](https://www.g2.com/products/zoom-workplace/reviews) [ ![Webex Suite](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Webex Suite") Webex Suite 4.2/5(18,922) ](https://www.g2.com/products/cisco-webex-suite/reviews) [ ![Dialpad Connect](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dialpad Connect") Dialpad Connect 4.4/5(4,201) ](https://www.g2.com/products/dialpad-connect/reviews) [ View All Alternatives ](https://www.g2.com/products/mivoice-5000/competitors/alternatives) ## User Insights Average based on 71 real user reviews. [Log in to unlock pricing and user insights](/login) ## MiVoice 5000 Integrations (2) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Spiff ](https://www.g2.com/products/salesforce-spiff/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho CRM ](https://www.g2.com/products/zoho-crm/reviews) Show More DP Diego P. SDR Mid-Market (51-1000 emp.) 1/16/2026 "Great for Global Calls, But Could Be More Reliable" 3/5 What do you like best about MiVoice 5000? I like that Mitel MiCollab connects to multiple countries, which is crucial for our international company as we sell to students across all continents. I also found the initial setup really easy. Review collected by and hosted on G2.com. What do you dislike about MiVoice 5000? Sometimes we get glitches and it stops running. Review collected by and hosted on G2.com. What problems is MiVoice 5000 solving and how is that benefiting you? I use Mitel MiCollab to connect with leads internationally and make sales. It helps us reach our students across all continents, which is vital for our international company. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Dayo O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dayo O.") DO Dayo O. Senior Analyst | Researcher Enterprise (\> 1000 emp.) 4/14/2026 "Flexible and Modern Communication , but Integration and Stability Need Work." 3.5/5 What do you like best about MiVoice 5000? The flexible solution and updated communication methods Review collected by and hosted on G2.com. What do you dislike about MiVoice 5000? It’s good poor functioning integration and stability sometimes Review collected by and hosted on G2.com. What problems is MiVoice 5000 solving and how is that benefiting you? Infrastructure complexity and the scaling Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Utilities](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Utilities") AU Verified User in Utilities Small-Business (50 or fewer emp.) 2/3/2025 "Great ideas not good execution" 2/5 What do you like best about MiVoice 5000? Micollab started great for us in regards of enriched features that we loved. The desktop/mobile applications were great with even better deskphones. Review collected by and hosted on G2.com. What do you dislike about MiVoice 5000? Support was an issue for us. It would take days to get support on small issues and the larger issues would take at least a day if I didn't contact them several times. The admin portal was a mess and not user friendly. Review collected by and hosted on G2.com. What problems is MiVoice 5000 solving and how is that benefiting you? It started out as a great system, but when software updates started to come in then it became a problem. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Manufacturing") AM Verified User in Manufacturing Mid-Market (51-1000 emp.) 11/7/2024 "Mitel MiCollab" 5/5 What do you like best about MiVoice 5000? I've been using Mitel MiCollab for almost 9 years and is easy to use and feature rich. Review collected by and hosted on G2.com. What do you dislike about MiVoice 5000? Mitel MiCollab doesn't support cloud native solutions, even though there are a few companies that allow Mitel MiCollab to run in the cloud. Review collected by and hosted on G2.com. What problems is MiVoice 5000 solving and how is that benefiting you? Primary phone solution serving several sites across the USA Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite JH Jim H. Sales Executive Mid-Market (51-1000 emp.) 5/29/2024 "Not bad" 3.5/5 What do you like best about MiVoice 5000? I most like the communication features. It's always a need! Review collected by and hosted on G2.com. What do you dislike about MiVoice 5000? So far I can't say I have any dislikes for MiCloud Flex. Review collected by and hosted on G2.com. What problems is MiVoice 5000 solving and how is that benefiting you? Communication and also security Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") UC Verified User in Construction Mid-Market (51-1000 emp.) 1/14/2024 "MiCollab is sometimes very reliable and easy to use." 4/5 What do you like best about MiVoice 5000? MiCollab often includes features for presence management, allowing users to see the availability status of their colleagues. Review collected by and hosted on G2.com. What do you dislike about MiVoice 5000? I find that the initial setup and configuration of MiCollab can be complex, particularly if the organization has specific requirements or a complex network infrastructure. Review collected by and hosted on G2.com. What problems is MiVoice 5000 solving and how is that benefiting you? MiCollab provides a unified platform where users can access voice, video, messaging, and collaboration tools in one place. This integration reduces communication silos and promotes a more cohesive and efficient workflow. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") AT Verified User in Telecommunications Mid-Market (51-1000 emp.) 4/3/2024 "Made our communication strategy stronger" 5/5 What do you like best about MiVoice 5000? It has a unified experience of all modern day digital communication channels making it easier for us to reach out to our customer at their convenient touch point making customer delight Review collected by and hosted on G2.com. What do you dislike about MiVoice 5000? Limited APIs for platform connectors making it little difficult to explore different communication APIs Review collected by and hosted on G2.com. What problems is MiVoice 5000 solving and how is that benefiting you? Saving cost of telecom channels, improving quality of conversation Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Oil & Energy](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Oil & Energy") AO Verified User in Oil & Energy Enterprise (\> 1000 emp.) 11/14/2023 "Unified Communications Applications are a must for any business" 5/5 What do you like best about MiVoice 5000? Unified Communications Applications combine, voice, conferencing, file sharing, screen sharing, hosting business meetings in an easy, coherent and user friendly way. These applications must be present in any IT department portfolio. Maintaining UCA requires 1-2 full time employees and they need to be certified, trained and professional. Review collected by and hosted on G2.com. What do you dislike about MiVoice 5000? There are no downsides in using Unified Communications Applications. It's a must for any business. Review collected by and hosted on G2.com. What problems is MiVoice 5000 solving and how is that benefiting you? Centralize VoIp systems across the enterprise and provide central access for all voice/video/conferencing needs. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite SS Subrat S. Enterprise (\> 1000 emp.) 2/27/2023 "Well Optimized, Finely tuned & Time-saving" 5/5 What do you like best about MiVoice 5000? The main benefit of this application is it's easy to use and has no hard way around the details and settings. This application is handy and professional to use. Minimal effort is needed for the usage. It has various features, and it has good user interface. Review collected by and hosted on G2.com. What do you dislike about MiVoice 5000? I haven't found any cons yet. I have been using this application for a good period in this organization. Review collected by and hosted on G2.com. What problems is MiVoice 5000 solving and how is that benefiting you? Easy to use. The primary purpose is VOIP calls and Audio conferencing. Mitel MiCollab is very easy to use for Video conferencing. It eases the process and very handy for quick sessions and meetings. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") AR Verified User in Real Estate Mid-Market (51-1000 emp.) 12/13/2022 "Best phone system for business use" 5/5 What do you like best about MiVoice 5000? What I like best about Mitel's MiCollab is the mobility it provides to our upper management when they are traveling. It's like taking your desk phone with you on the go! Review collected by and hosted on G2.com. What do you dislike about MiVoice 5000? What I dislike most about MiCollab is the admin user interface is very dated and not very intuitive. You really need to know where to go and what is right in order to manage it. Review collected by and hosted on G2.com. What problems is MiVoice 5000 solving and how is that benefiting you? Mitel MiCollab solves the problem of missing calls on our desk phones while we are away from our desks. It also allows us to transfer a call to our cell phone if we need to move while on a call. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about MiVoice 5000? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about MiVoice 5000 ](https://www.g2.com/products/mivoice-5000/discussions/new) GU Guest User What is MiCloud Flex used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-micloud-flex-used-for) GU Guest User • Last activity over 3 years ago What is MiCollab client? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-micollab-client) [ View all Discussions ](https://www.g2.com/products/mivoice-5000/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/mivoice-5000/pricing) ##### ##### MiVoice 5000 Features Basic Communication Phone Calls Video Calls Instant Messaging Advanced Features VOiP Number Access Software Pairing Individual Download Functions Call Routing Session Queuing [ View More Features ](https://www.g2.com/products/mivoice-5000/features) ## Work at Mitel Networks? Claim this profile to respond to reviews, update product info, and reach in-market buyers. [ Claim this profile ](https://www.g2.com/products/mivoice-5000/claim_requests/new?utm_medium=profile-footer-claim-cta&utm_source=g2) ##### Categories on G2 [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)[VoIP Providers](https://www.g2.com/categories/voip-providers)[Contact Center](https://www.g2.com/categories/contact-center) ##### Explore More [What native advertising platforms work best for a B2B SaaS company trying to generate quality leads through content-style ads rather than banner display?](https://www.g2.com/discussions/what-native-advertising-platforms-work-best-for-a-b2b-saas-company-trying-to-generate-quality-leads-through-content-style-ads-rather-than-banner-display)[What is the most reliable regulatory information management system based on reviews from compliance officers before signing a long-term vendor contract?](https://www.g2.com/discussions/what-is-the-most-reliable-regulatory-information-management-system-based-on-reviews-from-compliance-officers-before-signing-a-long-term-vendor-contract%20)[Top-rated platforms for hosting online conferences](https://www.g2.com/discussions/top-rated-platforms-for-hosting-online-conferences) [Which native advertising tools have a dashboard with solid fraud detection so you are not wasting budget on invalid clicks without knowing it?](https://www.g2.com/discussions/which-native-advertising-tools-have-a-dashboard-with-solid-fraud-detection-so-you-are-not-wasting-budget-on-invalid-clicks-without-knowing-it)[What desktop search tools are most trusted by operations managers at financial services and tech firms?](https://www.g2.com/discussions/desktop-search-what-desktop-search-tools-are-most-trusted-by-operations-managers-at-financial-services-and-tech-firm)[What's the best virtual desktop infrastructure (VDI) for teams needing both ease of use and enterprise-grade security features?](https://www.g2.com/discussions/what-s-the-best-virtual-desktop-infrastructure-vdi-for-teams-needing-both-ease-of-use-and-enterprise-grade-security-features) [Show MoreShow Less](javascript:void(0);)