---
title: MiVoice 5000 Reviews
meta_title: 'MiVoice 5000 Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 123 reviews by the users' company size, role or industry
  to find out how MiVoice 5000 works for a business like yours.
aggregate_rating:
  rating_value: 3.9
  review_count: 123
  scale: '5'
date_modified: '2026-09-22'
parent_category:
  name: Collaboration & Productivity
  url: https://www.g2.com/categories/collaboration-productivity
---


# MiVoice 5000 Reviews
**Vendor:** Mitel Networks  
**Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers)  
**Average Rating:** 3.9/5.0  
**Total Reviews:** 123
## About MiVoice 5000
Proven technology for large enterprises that provide a highly-secure and feature-rich communications solution, including real-time workgroup collaboration as well as contact-center capabilities




## MiVoice 5000 Reviews
  ### 1. Friendly Support, but Long Wait Times and Rigid User Licensing

**Rating:** 1.5/5.0 stars

**Reviewed by:** Michael F. | Network Administrator, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** April 23, 2026

**What do you like best about MiVoice 5000?**

To be honest the reason we left Mitel was that it sold to another vendor but even before that it was hard to get service. The service was friendly at least once you got to them.

**What do you dislike about MiVoice 5000?**

Service wait times. The being locked into a number of accounts with no room for wiggle on either side of the number. We dropped from 180+ users to 150 and that 30 user difference at 21.99 a month is a big hit when you are paying for an empty seat.

**What problems is MiVoice 5000 solving and how is that benefiting you?**

None we switched away from them because of the difficulty level to get assistance.

  ### 2. Great for Global Calls, But Could Be More Reliable

**Rating:** 3.0/5.0 stars

**Reviewed by:** Diego P. | SDR, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** January 16, 2026

**What do you like best about MiVoice 5000?**

I like that Mitel MiCollab connects to multiple countries, which is crucial for our international company as we sell to students across all continents. I also found the initial setup really easy.

**What do you dislike about MiVoice 5000?**

Sometimes we get glitches and it stops running.

**What problems is MiVoice 5000 solving and how is that benefiting you?**

I use Mitel MiCollab to connect with leads internationally and make sales. It helps us reach our students across all continents, which is vital for our international company.

  ### 3. Flexible and Modern Communication , but Integration and Stability Need Work.

**Rating:** 3.5/5.0 stars

**Reviewed by:** Dayo O. | Senior Analyst | Researcher, Enterprise (> 1000 emp.)

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** April 14, 2026

**What do you like best about MiVoice 5000?**

The flexible solution and updated communication methods

**What do you dislike about MiVoice 5000?**

It’s good poor functioning integration and stability sometimes

**What problems is MiVoice 5000 solving and how is that benefiting you?**

Infrastructure complexity and the scaling

  ### 4. Sunsetting soon, move to cloud

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account added to their profile

**Source: Thank You page:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** November 18, 2025

**What do you like best about MiVoice 5000?**

The Administration experience and end user experience

**What do you dislike about MiVoice 5000?**

The Mobility application is spotty at best and non-funtional most of the time.

**What problems is MiVoice 5000 solving and how is that benefiting you?**

Mitel TAC is no longer solving any issues.

  ### 5. Great ideas not good execution

**Rating:** 2.0/5.0 stars

**Reviewed by:** Verified User in Utilities | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** February 03, 2025

**What do you like best about MiVoice 5000?**

Micollab started great for us in regards of enriched features that we loved. The desktop/mobile applications were great with even better deskphones.

**What do you dislike about MiVoice 5000?**

Support was an issue for us. It would take days to get support on small issues and the larger issues would take at least a day if I didn't contact them several times. The admin portal was a mess and not user friendly.

**What problems is MiVoice 5000 solving and how is that benefiting you?**

It started out as a great system, but when software updates started to come in then it became a problem.

  ### 6. Mitel MiCollab

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** November 07, 2024

**What do you like best about MiVoice 5000?**

I've been using Mitel MiCollab for almost 9 years and is easy to use and feature rich.

**What do you dislike about MiVoice 5000?**

Mitel MiCollab doesn't support cloud native solutions, even though there are a few companies that allow Mitel MiCollab to run in the cloud.

**What problems is MiVoice 5000 solving and how is that benefiting you?**

Primary phone solution serving several sites across the USA

  ### 7. Not bad

**Rating:** 3.5/5.0 stars

**Reviewed by:** Jim H. | Sales Executive, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** May 29, 2024

**What do you like best about MiVoice 5000?**

I most like the communication features. It's always a need!

**What do you dislike about MiVoice 5000?**

So far I can't say I have any dislikes for MiCloud Flex.

**What problems is MiVoice 5000 solving and how is that benefiting you?**

Communication and also security

  ### 8. MiCollab is sometimes very reliable and easy to use.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review.

**Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review.

**Reviewed Date:** January 14, 2024

**What do you like best about MiVoice 5000?**

MiCollab often includes features for presence management, allowing users to see the availability status of their colleagues.

**What do you dislike about MiVoice 5000?**

I find that the initial setup and configuration of MiCollab can be complex, particularly if the organization has specific requirements or a complex network infrastructure.

**What problems is MiVoice 5000 solving and how is that benefiting you?**

MiCollab provides a unified platform where users can access voice, video, messaging, and collaboration tools in one place. This integration reduces communication silos and promotes a more cohesive and efficient workflow.

  ### 9. Made our communication strategy stronger

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** April 03, 2024

**What do you like best about MiVoice 5000?**

It has a unified experience of all modern day digital communication channels making it easier for us to reach out to our customer at their convenient touch point making customer delight

**What do you dislike about MiVoice 5000?**

Limited APIs for platform connectors making it little difficult to explore different communication APIs

**What problems is MiVoice 5000 solving and how is that benefiting you?**

Saving cost of telecom channels, improving quality of conversation

  ### 10. Unified Communications Applications are a must for any business

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** November 14, 2023

**What do you like best about MiVoice 5000?**

Unified Communications Applications combine, voice, conferencing, file sharing, screen sharing, hosting business meetings in an easy, coherent and user friendly way. These applications must be present in any IT department portfolio. Maintaining UCA requires 1-2 full time employees and they need to be certified, trained and professional.

**What do you dislike about MiVoice 5000?**

There are no downsides in using Unified Communications Applications. It's a must for any business.

**What problems is MiVoice 5000 solving and how is that benefiting you?**

Centralize VoIp systems across the enterprise and provide central access for all voice/video/conferencing needs.

  ### 11. Well Optimized, Finely tuned & Time-saving

**Rating:** 5.0/5.0 stars

**Reviewed by:** Subrat S. | Enterprise (> 1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** February 27, 2023

**What do you like best about MiVoice 5000?**

The main benefit of this application is it's easy to use and has no hard way around the details and settings. This application is handy and professional to use. Minimal effort is needed for the usage. It has various features, and it has good user interface.

**What do you dislike about MiVoice 5000?**

I haven't found any cons yet. I have been using this application for a good period in this organization.

**What problems is MiVoice 5000 solving and how is that benefiting you?**

Easy to use. The primary purpose is VOIP calls and Audio conferencing. Mitel MiCollab is very easy to use for Video conferencing. It eases the process and very handy for quick sessions and meetings.

  ### 12. Best phone system for business use

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** December 13, 2022

**What do you like best about MiVoice 5000?**

What I like best about Mitel's MiCollab is the mobility it provides to our upper management when they are traveling. It's like taking your desk phone with you on the go!

**What do you dislike about MiVoice 5000?**

What I dislike most about MiCollab is the admin user interface is very dated and not very intuitive. You really need to know where to go and what is right in order to manage it.

**What problems is MiVoice 5000 solving and how is that benefiting you?**

Mitel MiCollab solves the problem of missing calls on our desk phones while we are away from our desks. It also allows us to transfer a call to our cell phone if we need to move while on a call.

  ### 13. Ok Product, Extremely Poor Support

**Rating:** 0.0/5.0 stars

**Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** July 20, 2020

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about MiVoice 5000?**

System is reliable and functions day to day. After the initial setup, which was a frustrating and time consuming process, the system has run successfully.

**What do you dislike about MiVoice 5000?**

Abysmal support, I mean it's nearly impossible to get support for the system. Mitel migrated ticketing systems and did not respond to any tickets for about 2 weeks after install. Constant confusion on their end about licensing and features. One support person knocked our company offline for a couple hours, breaking our whole phone menu tree. 

Project management is nonexistent and there is no accountability at higher levels of management. Support teams try but they clearly lack the training or tools to provide an adequate support response. System design is also convoluted, and it requires multiple management pages for each part of the system. The call center portion is a separate PBX which is bridged to the main PBX. It gets out of sync requiring service reboots. 

UC Software is poor, soft-phone is unreliable. Chat service does not sync between devices. No iPad app for collaboration. Mitel offers no 2 factor authentication. MiTeam collaboration software is near impossible to get licensed for. Internal teams don't even know what it is.

**Recommendations to others considering MiVoice 5000:**

Go with another system. Mitel is not easy to deal with. the product is a decade behind others at a way higher price point.

**What problems is MiVoice 5000 solving and how is that benefiting you?**

We were able to get everyone home using this solution, although due to the fact that soft phones don't work reliability and also do not support any queue calls, at a great expense. The physical phones work well for remote work.

  ### 14. Switching to from MICOLLAB to TalkDesk

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jorge T. | Visibility Tools Senior Team Lead, Logistics and Supply Chain, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through Google One Tap using a business email account

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** November 01, 2022

**What do you like best about MiVoice 5000?**

it allows you to stay connected to your customer over a real quality communication through inbound or outbound calls, and also receiving voicemails i cause a call is missed.

**What do you dislike about MiVoice 5000?**

the platform could use some work, it needs to be arranged better when it comes to detailed call records or recordings of the calls, that will allow users to improve based on their errors

**What problems is MiVoice 5000 solving and how is that benefiting you?**

it allows us to receive calls from our customers all over the world, and their licenses allow us to contact them with excellent quality on every call taken r made

  ### 15. Easy way to connect with coworkers

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** December 15, 2022

**What do you like best about MiVoice 5000?**

Being able to seamlessly switch between the desktop and mobile app is a much appreciated feature. Comes in handy when waiting for a response but need to step away for a bit.

**What do you dislike about MiVoice 5000?**

I wish there were a few more features, such as night mode, being able to change the chat font, and to be able adjust notification settings (different sounds etc.)

**What problems is MiVoice 5000 solving and how is that benefiting you?**

Staying collaborative on the go, and being able to quickly set up adhoc meetings are very helpful features. These allow for projects to be moved forward and questions answered without having to wait for next week's "status update" call.

  ### 16. Fantastic tool, especially with people working remotely

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** May 16, 2022

**What do you like best about MiVoice 5000?**

With MiCollab, I can easily see if someone is on the phone, away from their desk, or working from home (assuming that they remember to update their status), all without leaving my seat. I can also make/receive phone calls using my work phone number/extension when I am working from home. This has been a lifesaver for me.

**What do you dislike about MiVoice 5000?**

I have not had any issues with the functionality of MiCollab so far. It has been a great resource for me and my colleagues, especially in the days of Covid and remote work.

**What problems is MiVoice 5000 solving and how is that benefiting you?**

I work with thousands of colleagues, who are all "local" but located in a number of different facilities. MiCollab has made it easier to know everyone's status and also to avoid the annoyance of hearing phones ring continuously when someone is away from their desk, as the phone goes automatically to voicemail.

  ### 17. Not bad for a phone system

**Rating:** 3.5/5.0 stars

**Reviewed by:** Sara B. | Commercial Lines Account Support Specialist, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** December 16, 2021

**What do you like best about MiVoice 5000?**

I like that Mitel has been beneficial while working from home. The feature that I like most is having calls forwarded to your cell phone directly from your work line.

**What do you dislike about MiVoice 5000?**

I do not like that the app is not user-friendly. The setting can be challenging to navigate through to set the phone up as you want it (i.e., forwarding calls). The program also seems to have technical issues quite a bit.

**What problems is MiVoice 5000 solving and how is that benefiting you?**

Mitel has allowed the employees at my place of business to work from home during COVID-19. We have large wired phones, so using the Mitel app has made working from home much more manageable.

  ### 18. Great Soft Phone App for Remote Work

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** October 27, 2021

**What do you like best about MiVoice 5000?**

Micollab softphone client is easy to add to your laptop or smartphone device. I use it on both while I work from home and can receive calls to my office number or make calls from my office number to other colleagues, vendors, and teammates. It is easy to install and configure and allows you many of the same features as your actual phone, such as checking voicemail, seeing recent calls, searching your company's directory, setting speed dials, and setting your favorite contacts.

**What do you dislike about MiVoice 5000?**

I wish I could change the ringtone. The default ringtone is a bit abrasive for my taste. Perhaps this functionality exists and I just haven't found it yet. Also, speakerphone functionality could use improvement.

**What problems is MiVoice 5000 solving and how is that benefiting you?**

My institution is working on developing a remote work from home policy. As a developer, I am on a team that is helping to pilot the work-from-home program. Micollab allows me to be available via my office contact info and to provide an experience for those who voice or video call as if I am on campus. It's an excellent solution for remote teams.

  ### 19. Mitel MiCollab App

**Rating:** 5.0/5.0 stars

**Reviewed by:** effie H. | Sales Engineer, Telecommunications, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** October 15, 2021

**What do you like best about MiVoice 5000?**

The best part of the MiCollab App is that it allows to me be connected for my job from anywhere and not just a desk in an office. It also allows to me stay up to date with my teammates on projects we are working on.

**What do you dislike about MiVoice 5000?**

The mobile application can be a little glitchy.

**What problems is MiVoice 5000 solving and how is that benefiting you?**

The problems that are being solved are helping my teammates and also being able to communicate with my customers whenever and where ever I need, but also able to be "disconnected" whenever I need, by being able to change my status. The biggest benefit for me is being able to be as mobile as needed during a pandemic.

  ### 20. Helpful with remote workforce

**Rating:** 3.5/5.0 stars

**Reviewed by:** Nicole L. | HR Manager, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** January 14, 2022

**What do you like best about MiVoice 5000?**

The ability to be remote and still have office based phone numbers - is more seamless to the external people we deal with. Eliminates remote staff needing to use their cell phones too.

**What do you dislike about MiVoice 5000?**

if the internet is down - so is every one of our phones and phone numbers.Also, there is no way to access our staffs voicemails or see who hasnt been checking them etc.

**What problems is MiVoice 5000 solving and how is that benefiting you?**

When covid hit originally, our whole team had to shift into remote work almost overnight. We had no remote workers at the time so it was a huge adjustment - Mitel made keeping our phones running easy

  ### 21. Well designed powerful tool

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Government Relations | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through LinkedIn

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** June 25, 2021

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about MiVoice 5000?**

Easy to use interface 
Links with outlook and your diary so you can be contactable easily but your appointments are noted 
Soft phone is useful so you can dial from the pc

**What do you dislike about MiVoice 5000?**

Application is laggy and crashes 
Sometimes the soft phone fails to dial

**What problems is MiVoice 5000 solving and how is that benefiting you?**

Easier collaboration with colleagues and made it easier with agile working on lockdown to get things done

  ### 22. Micollab - A long way to Go to compete with players like Zoom, Teams, Google Meet, Skype

**Rating:** 4.0/5.0 stars

**Reviewed by:** Rohit B. | M, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** June 17, 2021

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about MiVoice 5000?**

The best thing about Micollab is that it gathers all communications and collaboration tools and services needed by my team to work and assists in conducting business meetings online with CLients, Team Meetings, manage Multiple projects, send messages, make voice calls, or host webinars and video conferences, it basically allows me to do everything under one roof.

**What do you dislike about MiVoice 5000?**

Well, I don't like to compare it with its competitors who are Google Meet, Microsoft Teams, Zoom - I am unable to sync my calendar on the tool; also, it dries up my laptop batteries, and the user interface is not very friendly, unlike its competitors.

**Recommendations to others considering MiVoice 5000:**

I use Micollab for Client Meetings, Team Meetings & training, It's a decent application wherein I can chat and make calls and but there are issues such as user customization related to font size & color. The application keeps losing connection; it becomes pretty irritated over client calls.

**What problems is MiVoice 5000 solving and how is that benefiting you?**

MiCollab is a great problem solver since it allows me to manage my phones from my desktop, including listening to voicemails. Additionally, I also like the function where I can view the status of other users and also chat with them directly, which is a great feature. Lastly, I can attend my Client and Team meetings from anywhere in the world and access client decks; it has made my life a lot simpler.

  ### 23. Best enterprise collaboration  software

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through LinkedIn

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** January 06, 2022

**What do you like best about MiVoice 5000?**

Securely and swiftly powers communication ,for whenever you need them and wherever you are.it removes the need to flip between multiple apps to get the job done by providing employees with a single application for voice, video, messaging, presence, audio conferencing, mobility and team collaboration

**What do you dislike about MiVoice 5000?**

Lag time observed when working in remote areas and need to work  with slow internet

**What problems is MiVoice 5000 solving and how is that benefiting you?**

With collaboration, video conferencing and messaging all rolled into a single, unified service, employees spend less time trying to connect and more time engaged in productive communications.

  ### 24. Consumer Mortgage Underwriter

**Rating:** 5.0/5.0 stars

**Reviewed by:** Bradley O. | Underwriter, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** December 10, 2021

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about MiVoice 5000?**

Mitel is easy to use and the interface is very user friendly.

**What do you dislike about MiVoice 5000?**

When you click to message someone it's easy to accidentally call them.

**Recommendations to others considering MiVoice 5000:**

I would highly recommend this software for IM.

**What problems is MiVoice 5000 solving and how is that benefiting you?**

Having problems with accidentally calling people instead of instant messaging.

  ### 25. UCaas-Changing the nature of remote work

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** June 25, 2021

**What do you like best about MiVoice 5000?**

As our users are increasingly clamoring to work anywhere and everywhere, its becoming increasingly important to offer that level of flexibility. UCaas providers like Microsoft Teams, 8x8, DIalpad and Ring Central. These providers offer the user the ability to take their extension with them in the form of a software based phone, mobile app, or even browser based telephony. Additionally, UCaas includes features such as Video Conferencing and Chat services.

**What do you dislike about MiVoice 5000?**

Price, Price and did I mention Price? UCaas can be expensive. With anything in technology that is aaS you can bank it being expensive. That price point reduces based on your purchased quantity.

**What problems is MiVoice 5000 solving and how is that benefiting you?**

We are solving the WFH and Hybrid work scenarios. Consolidating multiple services under a single vendor also brings with it a reduction in support tickets along with cost reductions from the consolidation.

  ### 26. Good Concept not User-Friendly

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through LinkedIn

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** February 10, 2022

**What do you like best about MiVoice 5000?**

- User Status can be visible to other users from their desk phone.

**What do you dislike about MiVoice 5000?**

- Training the users is a hassle not very user-friendly

**What problems is MiVoice 5000 solving and how is that benefiting you?**

- Whenever our reception wants to transfer the calls, she can see the status of the user and inform the caller.

  ### 27. A very good piece of technology but there is a long list of improvements

**Rating:** 3.0/5.0 stars

**Reviewed by:** Talib J. | Senior Delivery Consultant, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** January 11, 2021

**What do you like best about MiVoice 5000?**

I love the Chrome Plugin as it allows me to call people very quickly and easily and makes my workflow 100x better than when I was using a previous wired phone connection. The chrome plugin also works with our IP based CRM system which is great as again it means that I can do my work faster and call people a lot easier.

**What do you dislike about MiVoice 5000?**

I dislike the connection issues and the problems that I have whenever I am using my Wifi and then reconnecting through my Wired connection. I am not sure if this is a VPN issue and that Mitel just doesn't like us having a VPN but the issues are pretty bad and do need fixing, hence the lower than normal score.

**What problems is MiVoice 5000 solving and how is that benefiting you?**

We don't have physical phones so by using Mitel we are able to call through Internet. This also solves the issue of streamlining our processes as we are able to call a lot faster through the Chrome Plugin where you can call any number that is recognised as a phone number whilst looking on Google Chrome.

  ### 28. Flexible work environment with soft-phone and team collaboration solution.

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** June 29, 2021

**What do you like best about MiVoice 5000?**

Mitel MiCollab is being used across the entirety of my organization. The software has helped to increase the productivity and efficiency of those at my company as it provides a single application for voice, messaging, presence, audio conferencing, mobility and team collaboration; regardless of whether individuals are physically in the office, working from home, or on the road.

**What do you dislike about MiVoice 5000?**

Wish it would not offer to call using your cell phone number

**What problems is MiVoice 5000 solving and how is that benefiting you?**

MiCollab is great for employees working remotely, on the go, or just wanting flexibility. No physical phone is required allowing employees to make calls from anywhere they can get access to a computer or device. Would highly recommend for staff to be setup before they need it to avoid having to learn it in a panic

  ### 29. VOIP Conversion 

**Rating:** 4.5/5.0 stars

**Reviewed by:** Dana P. | IT Manager, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** June 26, 2018

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about MiVoice 5000?**

Variety of services, flexible web portal for changes

**What do you dislike about MiVoice 5000?**

Occasional outages and/or call quality issues

**Recommendations to others considering MiVoice 5000:**

Consider purchasing a dedicated circuit to ensure high call quality.

**What problems is MiVoice 5000 solving and how is that benefiting you?**

Communication and collaboration, efficiency

  ### 30. MiCollab is easy

**Rating:** 4.0/5.0 stars

**Reviewed by:** Phylis M. | Business Administration & Bellevue Foundation , Administrative Assistant, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** June 25, 2021

**What do you like best about MiVoice 5000?**

I like the customization of the desktop application. I like being able to use a headset, my keyboard, and mouse to make calls.

**What do you dislike about MiVoice 5000?**

I have not found a way to clear the call log list.

**What problems is MiVoice 5000 solving and how is that benefiting you?**

I can answer my phone quickly without having to stop what I am doing and reach for it. I have added frequently called numbers that are not in the company directory.

  ### 31. MiCollab Review

**Rating:** 4.5/5.0 stars

**Reviewed by:** Alphabeta K. | Sales Manager, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through LinkedIn

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** June 30, 2021

**What do you like best about MiVoice 5000?**

MiCollab is an awesome tool for enterprise collaboration. This is widely used for VOIP and enterprise-level communication.

**What do you dislike about MiVoice 5000?**

I cannot say it is the best option for VOIP. But it has a wide opportunity for market lead.

**Recommendations to others considering MiVoice 5000:**

MiCollab is a better tool for internet-based business.

**What problems is MiVoice 5000 solving and how is that benefiting you?**

Mainly, MiCollab is used for VOIP and enterprise telephony service.

  ### 32. Efficient Soft Phone

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** June 22, 2021

**What do you like best about MiVoice 5000?**

MiCollab has allowed myself and my coworkers to keep lines of communication open so we are all on the same page while working on a project. It has made it very convenient for us to all work together while in different locations.

**What do you dislike about MiVoice 5000?**

Not much to dislike about MiCollab. Does everything that I need it for.

**Recommendations to others considering MiVoice 5000:**

I would recommend any company that has remote and work-from-home employees use MiCollab. The ability to be used as a phone, chat, conference call, and video call software is invaluable.

**What problems is MiVoice 5000 solving and how is that benefiting you?**

Communication with coworkers all over the world.

  ### 33. Give MiColab a chance to solve your in house VOIP issues.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Randy A. | Systems Administrator, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** June 22, 2021

**What do you like best about MiVoice 5000?**

Versatile and easy-to-use tool. That I feel is easy for end-users and administrators to learn and apply to their workday.

**What do you dislike about MiVoice 5000?**

It uses a high amount of system resources and makes low-end model pcs sluggish

**What problems is MiVoice 5000 solving and how is that benefiting you?**

In-office file transfer and chat is a huge helper in our environment

  ### 34. Easy to use and integrated into other Mitel apps!

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

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**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** June 22, 2021

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about MiVoice 5000?**

Nicely integrated into the other Mitel apps.

**What do you dislike about MiVoice 5000?**

It should allow users to do a bit more customization.

**What problems is MiVoice 5000 solving and how is that benefiting you?**

Come included in the Essentials and above user features bundles. This is a good solid Video Collab app and easy to use.

  ### 35. A video calling software to manage meetings

**Rating:** 4.0/5.0 stars

**Reviewed by:** Puneet M. | Lead Consultant, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** April 30, 2021

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about MiVoice 5000?**

Integration with other softwares, ease to use, cross platform available. Setting reminders for meetings and alerts on phone applications is the best feature.

**What do you dislike about MiVoice 5000?**

Nothing at this point of time. Because they are doing great

**What problems is MiVoice 5000 solving and how is that benefiting you?**

It helps us to be connected evwrytime and help to manage our meetings and schedule appointments.

  ### 36. Very easy to use

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

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**Reviewed Date:** June 25, 2021

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about MiVoice 5000?**

The interface is quite useful and simple

**What do you dislike about MiVoice 5000?**

The icons on the bottoms aren't friendly

**What problems is MiVoice 5000 solving and how is that benefiting you?**

The history feature could use an update

  ### 37. MiCollab User from Turkey

**Rating:** 4.5/5.0 stars

**Reviewed by:** Batuhan T. | Sales Manager / Growth, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** April 30, 2021

**What do you like best about MiVoice 5000?**

You can communicate for whenever you need them, wherever you are.

**What do you dislike about MiVoice 5000?**

Price policy of the services is a little bit solid

**What problems is MiVoice 5000 solving and how is that benefiting you?**

We work remotely, so we have to organize very well, but sometimes this can be very hard, but we can arrange calls and meeting environment with MiCollab

  ### 38. So far so good

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** August 20, 2021

**What do you like best about MiVoice 5000?**

Quick communication with clients, easyly understandable interface

**What do you dislike about MiVoice 5000?**

Sometimes hangs for too long, i think this could be my internet issue

**What problems is MiVoice 5000 solving and how is that benefiting you?**

Reporting is the biggest one

  ### 39. Easy to use and very functional

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** May 15, 2021

**What do you like best about MiVoice 5000?**

Acts as a single access point for all needs and real-time access to everyone. Provides a directory feature as well

**What do you dislike about MiVoice 5000?**

Very limited user customization options. There's no room for font customizations, outdated emojis, and limited color options

**Recommendations to others considering MiVoice 5000:**

More easier and functional when paired with Mitel phones

**What problems is MiVoice 5000 solving and how is that benefiting you?**

Easily chatting, calling, and using quick dial functions. It's super functional even with different phone updates and very easy to use

  ### 40. Best enterprise collaboration software and tool platform solution that swiftly powers communications

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** June 25, 2021

**What do you like best about MiVoice 5000?**

It provides multiple devices single experience, everything requires in one place facility, real time voice and video calling.

**What do you dislike about MiVoice 5000?**

Need greater connectivity and better UI so people from remote locations can connect swiftly

**What problems is MiVoice 5000 solving and how is that benefiting you?**

Provides audio conferencing with web sharing which help to increase business productivity and provide collaborative workspace

  ### 41. Mitel Solutions are our sweetdream

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Graphic Design | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** August 25, 2021

**What do you like best about MiVoice 5000?**

Compatibility and integrability of Products

**What do you dislike about MiVoice 5000?**

Complexity and usability of Mitel Products

**What problems is MiVoice 5000 solving and how is that benefiting you?**

Communication and Collaboration in Home-Office

  ### 42. good compatibility

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Animation | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** June 18, 2021

**What do you like best about MiVoice 5000?**

a great tool for companies where there are many workers. multiple functions, and high compatibility with third parties

**What do you dislike about MiVoice 5000?**

the program should be optimized a little more

**Recommendations to others considering MiVoice 5000:**

If you want ease and great functions, it is a good tool

**What problems is MiVoice 5000 solving and how is that benefiting you?**

Team meetings and contacts all in one place

  ### 43. Zoom is better

**Rating:** 0.5/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through LinkedIn

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** July 27, 2021

**What do you like best about MiVoice 5000?**

It has decent messaging and phone capabilities.

**What do you dislike about MiVoice 5000?**

The interface is clunky and old-fashioned.

**What problems is MiVoice 5000 solving and how is that benefiting you?**

Basic team connection, particularly IM and voice calls.

  ### 44. Great Cloudbased VoIP, but not 100% perfect.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** June 26, 2018

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about MiVoice 5000?**

Ease of deployment and overall management. Cost savings vs. on-prem VoIP system. No need to upgrade SW or hardware on-prem. Tons more features than we had with our Cisco on-prem system. Most folks are really enjoying and using the 'presence' and IM in the desktop client. Mobile app and ring anywhere features ensure you never miss a call! 

**What do you dislike about MiVoice 5000?**

Downtime. We have had 2 outages since going live. Both were issues on Mitel's end and related to their servers. Some features could use improvement. The Outlook calendar integration polls Outlook in 2-3 day increments, so using 'Out of Office' to manage one's status works great during the week...if your computer is on everyday, but loses the info over the weekend and doesn't resync until Monday morning. Also, we need to auto forward calls at the end of each day, automating the process via Outlook Calendar 'Office Hours' isn't possible due to the weekend issue stated previously. Phone would drop the 'forward' every Sunday. This REALLY needs to be fixed!

**Recommendations to others considering MiVoice 5000:**

I actually signed up via ShoreTel, but by the time we went live, Mitel had purchased and absorbed ShoreTel. When assessing various solutions, ShoreTel/Mitel was the only vendor that offered complete end to end products and support. No 3rd party devices, which many others combined several vendors for their solutions. I wanted a one-for-all solution.

**What problems is MiVoice 5000 solving and how is that benefiting you?**

Replacement on 10+ yr old on-prem VoIP system.

  ### 45. We have had downtime that affects our business.

**Rating:** 1.5/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** October 14, 2019

**What do you like best about MiVoice 5000?**

It has some great features but probably do not use half of the features because we were never trained or told about them.

**What do you dislike about MiVoice 5000?**

The outages and not being able to do anything about it, the response time when submitting issues sometimes takes a little longer than I would prefer.

**What problems is MiVoice 5000 solving and how is that benefiting you?**

It has given me more work to do with trying to solve everyone's issues.

**Official Response from Camille Beasley:**

> Thank you. Your feedback is very much appreciated. We'd like to see you maximizing all of the features and benefitting from them. Our job is to make yours easier. Please send your contact information and company name to camille.beasley@mitel.com, so we can arrange for a Customer Success manager to address your concerns. 

  ### 46. More outages than I'd like, but service quality has been excellent

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** October 25, 2019

**What do you like best about MiVoice 5000?**

By and large, the service has performed well beyond expectations. Managing the system is straightforward.

**What do you dislike about MiVoice 5000?**

Support response times are not what I'd expect for simple requests. I'm uncertain if this is due to being overwhelmed by some of the platform issues they're experiencing or if they're still trying to complete their Shoretel integration. That said, overall, support has been adequate and we have no plans on leaving Mitel.

**What problems is MiVoice 5000 solving and how is that benefiting you?**

We use MiCloud Connect for remote sites where an on-prem solution would require too much overhead and difficulties with centralized management.

  ### 47. Micollab

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** October 18, 2019

**What do you like best about MiVoice 5000?**

voicemail, unified communications, video collaboration all under one panel to support and manage, lots of features, pretty easy to learn

**What do you dislike about MiVoice 5000?**

support hard to reach when you need them to

**Recommendations to others considering MiVoice 5000:**

get 3'rd party support to help you when needed

**What problems is MiVoice 5000 solving and how is that benefiting you?**

unified collaboration

  ### 48. micollab

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through a business email account

**Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review.

**Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review.

**Reviewed Date:** October 11, 2019

**What do you like best about MiVoice 5000?**

uca, voicemail and web conferencing all in one server, easy to manage and fix issues on

**What do you dislike about MiVoice 5000?**

support hard to reach when you really need them

**Recommendations to others considering MiVoice 5000:**

get better support

**What problems is MiVoice 5000 solving and how is that benefiting you?**

voicemail and collaboration in uca environment

  ### 49. Solid Unified Connectivity Provider, But Still Has Room to Improve

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** July 05, 2018

**What do you like best about MiVoice 5000?**

Phones are easy to use. Sound quality on their network is far superior to an over-the -internet Skype call.

**What do you dislike about MiVoice 5000?**

Seems to be a service outage every season. While they are typically cleared up in under an hour, some have lasted the majority of the business day. Needs better integration with Skype for Business / Teams.

**What problems is MiVoice 5000 solving and how is that benefiting you?**

Mitel MiCloud is providing us our primary voice channel, and, through an MPLS between each of our sites and the MiTel Cloud, our primary data channel between our two business locations. It also allows our remote employees (few, but vital and important) to be integrated into our communications infrastructure as though they were in an office down the hall. Voicemail attachments to email have reduced turnaround time on responses to customers. 

  ### 50. Easy interface softphone system

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Events Services | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** January 31, 2019

**What do you like best about MiVoice 5000?**

Openscape creates an easy way to utilize a phone system without needing a hard phone. I like that it holds your call history and has a basic clean interface

**What do you dislike about MiVoice 5000?**

It is difficult to transfer calls and conference in

**What problems is MiVoice 5000 solving and how is that benefiting you?**

Removing hard phones, no longer a slave to my desk, and can take calls anywhere


## MiVoice 5000 Discussions
  - [What is MiCollab client?](https://www.g2.com/discussions/what-is-micollab-client) - 1 comment
  - [How do you use Mitel MiCollab?](https://www.g2.com/discussions/how-do-you-use-mitel-micollab) - 1 comment

- [View MiVoice 5000 pricing details and edition comparison](https://www.g2.com/products/mivoice-5000/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-28+02%3A59%3A10+-0500&secure%5Bsession_id%5D=744b186e-f8f1-4716-af45-e6aaa348d4c8&secure%5Btoken%5D=2d7ea9210cd277340f9d754efa96e8f30e581c27e33103775fbdfc3e2795020c&format=llm_user)

## MiVoice 5000 Features
**Additional Functionality**
- Call Reporting
- Automatic Call Distribution
- Call Whispering
- Callback Scheduling
- CRM
- Call Tagging
- Dashboard
- Call Recording
- Alerts/Escalation
- AI Copilot
- Call Transcription
- Queue Management
- Manual Dialer
- Call Tracking
- Auto-Dialer
- Call Monitoring
- Activity Tracking
- Multi-Channel Communication
- Contact Management
- Sentiment Analysis
- Progressive Dialer
- Voice Recognition
- Reporting/Analytics
- Monitoring
- IVR
- Call Logging
- Chatbot
- Third-Party Integrations
- Outbound Call Center
- Interaction Tracking
- Voice Mail
- Call Routing
- Automated Responses
- API
- Call Transfer
- AI Summarization
- Call Center Management
- Inbound Call Center
- Surveys & Feedback
- Chat/Messaging
- Predictive Dialer
- Blended Call Center
- Caller ID
- Generative AI
- Performance Management
- Computer Telephony Integration
- Call Scripting

**Additional Functionality**
- Third-Party Integrations
- To-Do List
- @mentions
- Single Sign On
- File Management
- Activity Dashboard
- Drag & Drop
- Alerts/Notifications
- Prioritization
- Access Controls/Permissions
- Screen Sharing
- Content Management
- Brainstorming
- AI Copilot
- File Transfer
- Calendar Management
- Status Tracking
- Real-Time Notifications
- Version Control
- Task Management
- Activity Tracking
- Real Time Editing
- Communication Management
- Chat/Messaging
- Tagging
- Generative AI
- Assignment Management
- Task Scheduling
- Project Management
- Collaboration Tools
- Workflow Management
- Secure Data Storage
- File Sharing
- Document Storage
- Task Progress Tracking
- Discussions/Forums
- Commenting/Notes
- Reporting & Statistics
- Contact Management
- Video Conferencing
- Progress Tracking
- Mobile Access
- API
- Document Management
- Customizable Branding

**Channels**
- Voice
- Social
- Live Chat
- Mobile SMS
- Email

**Generative AI**
- AI Text-to-Speech
- Generative AI

**Platform Basics - VoIP Providers**
- PBX systems, VoIP Softphone
- Call Management
- Network monitoring
- Integrations
- Virtual PBX
- SIP trunking services
- Contact Management
- Communication Management
- Fax Management
- Call List Management
- Call Center Management
- Queue Management
- Third-Party Integrations
- Computer Telephony Integration
- Real-Time Monitoring
- Call Monitoring
- Workflow Management
- Call Center Integration

**Agentic AI - UCaaS Platforms**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Third-Party Integrations

**Basic Communication**
- Phone Calls
- Video Calls
- Instant Messaging
- Screen Sharing
- Conference Calls
- Desk-to-Desk Calls
- SMS Messaging
- Chat/Messaging
- Video Call Recording
- Two-Way Audio & Video
- SIP Trunking

**Functions**
- Call Routing
- Session Queuing
- Concurrent Calling
- Speech Analytics
- Auto Dialer
- IVR
- Inbound Screen Pop
- Persistent Data
- Predictive Dialer
- Automated Routing
- Real-Time Analytics
- Reporting/Analytics

**Extensions**
- Tenancy Flexibility
- Native VoIP
- CCaaS Option

**Agentic AI - Contact Center**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Third-Party Integrations
- Social Media Integration
- Computer Telephony Integration

**Agentic AI - VoIP Providers**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance

**Administrative**
- Session Summary Notes
- Administrator Access
- Reporting & Dashboards
- Session Recording
- Agent Scheduling and Assignment
- Callback Scheduling
- Activity Dashboard
- Call Reporting

**Additional Functionality**
- API
- Alerts/Notifications
- Call Transfer
- Data Import/Export
- Call Scripting
- Interaction Tracking
- Collaboration Tools
- Call Monitoring
- Customizable Reports
- Contact Management
- Activity Tracking
- Automatic Call Distribution
- Contact Database
- Chatbot
- Call Center Management
- Performance Management
- Call Tracking
- CRM
- Reporting & Statistics
- Quality Management
- Agent Interface
- Queue Management
- Customer History
- Voice Mail
- Monitoring
- Call List Management
- Chat/Messaging
- Workforce Management
- Campaign Management
- AI Copilot
- Email Management
- Caller ID
- Multi-Channel Communication
- Real-Time Monitoring

**Access**
- Software Pairing
- Browser Extension
- Individual Download

**Advanced Features**
- Hold Music
- Automated Attendants
- VOiP Number

**Features**
- Voicemail to Email
- Voicemail to SMS
- File Sharing
- Voice Conferencing
- Video Conferencing
- Conference Transcripts
- Electronic Faxes
- IVR
- Video Call Recording
- Customizable Reports
- Real-Time Reporting
- Meeting Management
- Screen Sharing
- Two-Way Audio & Video
- Virtual Voicemail

**Additional Functionality**
- Live Chat
- Multi-Channel Communication
- Customizable Reports
- Call Tracking
- Automatic Call Distribution
- Real-Time Data
- Purchasing & Receiving
- Employee Directory
- AI Copilot
- Activity Tracking
- Collaboration Tools
- Call Scripting
- Real-Time Reporting
- Call Recording
- Real-Time Analytics
- Virtual Call Center
- Activity Dashboard
- Reporting & Statistics
- CRM
- Auto-Dialer
- Generative AI
- Contact Database
- Call Transfer
- Call Reporting
- Call Logging
- Voice Mail
- Caller ID
- Customizable Caller ID
- Mobile Access
- Callback Scheduling
- IVR
- API
- Interaction Tracking
- Call Routing
- Alerts/Notifications
- Video Conferencing
- Call Conferencing
- Call Disposition
- Predictive Dialer
- Spam Blocker
- On-Demand Recording
- Caller Profiles
- Multiple User Accounts
- VoIP Connection
- Conferencing
- Text to Speech
- Reporting/Analytics
- VoIP
- Call Queues
- Call Screening
- Access Controls/Permissions
- Online Voice Transmission
- Unified Communications
- Voicemail Transcription

**Additional Functionality**
- Trend Analysis
- Generative AI
- Voice Mail
- SSL Security
- Caller ID
- Multi-Channel Communication
- Activity Tracking
- Interaction Tracking
- Alerts/Notifications
- Virtual Backgrounds
- Mobile Access
- Contact Management
- Call Center Management
- Access Controls/Permissions
- Call Tracking
- Call Transfer
- Group Messaging
- Call Recording
- AI Copilot
- Call Monitoring
- Task Management
- SMS Messaging
- Reporting & Statistics
- Activity Dashboard
- Call Routing
- Multi-User Collaboration
- Single Sign On
- Chat/Messaging

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