TabaTalk Reviews & Product Details

The fact that you can switch between chat and voice in the middle of the conversation without losing track is genius. Our customers like the fact they do not have to repeat themselves and our agents enjoy the fact that they can see the entire history across channels. Review collected by and hosted on G2.com.

The first CSV import might be more customizable to allow field mapping, but it is not that difficult once you know the format.

We are able to implement the settings and integrations very easily. Review collected by and hosted on G2.com.

he deployment speed is unsurpassed. It took us 18 hours to be fully operational and it was important to us in our Q4 launch. The Omnichannel workspace will imply that my agents can use WhatsApp, SMS, and voice calls without having to use multiple screens. Review collected by and hosted on G2.com.

Our team, which is not very technologically advanced, required a slightly longer learning curve than it would have been with more tech-Savvy members to set up the advanced features of the Flow Builder, but the simplest setup was easy. Review collected by and hosted on G2.com.

Natural language support with text-to-speech in numerous languages has helped us to cater to the global customer base without huge voice recording initiatives. Messaging can be updated instantly, and it is possible to be consistent across touchpoints. Review collected by and hosted on G2.com.

The AI sentiment detector misunderstands sarcasm a few times, but it is correct in the vast majority of cases. Review collected by and hosted on G2.com.

Our coaching process has been changed by AI Speech Analytics. Automatic translation into other languages such as Arabic has been an eye opener to our bilingual support team. The sentiment tracking assists us to identify problems before they become serious. Review collected by and hosted on G2.com.

I hope that custom topic tracking is not something coming in the future but here and now. We possess industry-specific keywords that we would like to have tracked automatically. Review collected by and hosted on G2.com.

Automatic connection with Salesforce ensures our sales team does not miss a single context. Recording, transcripting, and summaries of calls are automatically displayed in customer records without the need to log them manually, which makes our CRM correct and complete. Review collected by and hosted on G2.com.

More use-case examples might be added to the API documentation, but technical support has been useful where we had questions. Review collected by and hosted on G2.com.

Live dashboard provides me with visibility that I never had. I can have a glance of the queue health, agent status, and campaign performance and this will enable me to rebalance workloads immediately as opposed to finding out about the issues hours later. Review collected by and hosted on G2.com.

The mobile experience might be improved, but the browser-based solution is sufficient in most cases. Review collected by and hosted on G2.com.

Marketing hype to be operational within less than 24 hours. We were in dire need to upgrade our faulty system and TabaTalk had us running on the same speed we never imagined. Review collected by and hosted on G2.com.

Certain keyboard shortcuts that power users would like to have are not yet implemented, but the mouse navigation is fine. Review collected by and hosted on G2.com.

The setup of the campaigns is very rapid. We are able to import contacts in our CRM, set up calling windows and local identities and start within a few minutes. This responsiveness has seen our outbound strategy become much more receptive to opportunities. Review collected by and hosted on G2.com.

The retry logic is effective and might have provided more customization options to edge cases. Review collected by and hosted on G2.com.

The Flow Builder is a drag and drop tool that is extremely user-friendly. I have created all our IVR system without writing a single line of code. The graphical interface allows mapping customer paths and changing routing according to real-time feedback. Review collected by and hosted on G2.com.

Honestly, very little. New users could probably use more video tutorials on the more advanced features, but the documentation is good. Review collected by and hosted on G2.com.

The management of queues has become easy. I am able to view where the calls are accumulating and redeploy agents across queues at the touch of a few buttons. The visual presentation is such that it is clear at a glance where the focus is required. Review collected by and hosted on G2.com.

The reporting scheduler is very nice, but I would like more options of the export format than the ones currently available. Review collected by and hosted on G2.com.