Babelforce provides us with the interfaces to Zendesk and Microsoft Teams, thus we have very simple interfaces to all areas of the company. The Teams integration was part of our requirements list and was provided by Babelforce within the planned timeframe. The basic structure of the system is also an absolute advantage. Review collected by and hosted on G2.com.
Back then, during the onboarding, I would have wished for more targeted support. The employees at Babelforce were very eager to assist us, but the pure project planning could have been better from both sides. Review collected by and hosted on G2.com.
Thomas-Christian,
I am pleased that babelforce was able to offer you the right solution – especially in such a demanding area as telephony, where complex requirements must be precisely mapped to support processes and ideally further optimize them.
Thank you also for your constructive feedback on the project planning. As we continuously develop in this area, future processes should run even more smoothly.