JS
Jose S.
IT Sysadmin Mid
Mid-Market (51-1000 emp.)
"Free, Scalable Contact Center with a Learning Curve"
What do you like best about VICIdial?
I like that VICIdial is a light solution, scalable, and free to use. The reporting services are great; I can see the agents' daily engagements and minutes on call, which helps me oversee the prices for my GSM gateway and the SIMs use. Review collected by and hosted on G2.com.
What do you dislike about VICIdial?
- The knowledge curve: It's difficult to use on first instance. - An intuitive UI: Needs improvement to be more user-friendly. - A better UI, visually: It looks pretty old. - Initial setup: It was pretty challenging. Review collected by and hosted on G2.com.