I like that Contivio makes it easy to communicate with my customers and pull up their profiles, so serving them is fast and efficient. I like its NetSuite integration because it pulls up a customer by their phone number, so I can access their account and know who they are without asking them to spell out their name. It makes it quick and easy to get them the help they need. The initial setup was exceptionally easy—simple, with nothing confusing about it. It was just point and shoot and done. Review collected by and hosted on G2.com.

I don't like Contivio's texting function; it leaves a lot to be desired. I text a lot, and it's an easier way to reach farm managers. I have to search for messages every time instead of seeing them in my history, and I can't pull up a customer's message history by phone number without sending a message first. I go back and forth a lot and need to check on things that aren't answered right away. Review collected by and hosted on G2.com.