The platform is often commended for its user-friendly interface and straightforward setup process. Many users appreciate how it enables teams to create and modify workflows easily, all without the need for any coding knowledge. Review collected by and hosted on G2.com.
There have been ongoing issues with call quality, as users frequently experience poor or inconsistent audio, particularly during phone conferences and warm transfers. These problems impact both live conversations and recorded calls. Review collected by and hosted on G2.com.
Thanks for the feedback and review.
Regarding audio quality - we work with multiple trusted carriers, and have a strict review process in place so that whenever problems occur, our team can immediately investigate the call path, identify the root cause, and make adjustments to help prevent the issue from recurring. This ongoing effort is designed to continuously improve reliability and sound clarity over time.