Best Contact Center Software with Agent Scheduling and Assignment Capabilities

Benefits of Contact Center Software with Agent Scheduling and Assignment capabilities include: Provides workforce management functions such as scheduling and vacations, team assignments, and areas of expertise.
Below are the top-rated Contact Center Software with Agent Scheduling and Assignment capabilities, as verified by G2’s Research team. Real users have identified Agent Scheduling and Assignment as an important function of Contact Center Software. Compare different products that offer this feature so you can decide which is best for your business needs.
Show More
Show Less

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

  • Segment
  • Rating
  • Language
  • Pricing
  • Agent Schedulin...
      • Clear All
  • Deployment
1 filter applied
Clear All
  • Segment
  • Rating
  • Language
  • Pricing
  • Agent Schedulin...
      • Clear All
  • Deployment
Clear Filter
More Filters
Market Segments
All Segments
Small Business
Mid Market
Enterprise
Avg. Customer Review
Language
Pricing
Features
Deployment
Sort by
Clear All
22 Listings in Contact Center Available
  • Sort By:
    G2 Score
CloudTalk
(1,748)4.4 out of 5
Entry Level Price:$19.00
12th Easiest To Use in Contact Center software
OverviewPros and Cons
Product Description

CloudTalk is the leading global AI business calling software for growing SMBs, offering unparalleled call quality and country coverage. Over 4,000 modern SMBs rely on CloudTalk's crystal-clear call qu

Users: CEO, Account Executive · Industries: Computer Software, Information Technology and Services · Market Segment: 64% Small-Business, 32% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Reliability, Intuitive, Helpful, Calling Features
ConsCall Issues, Connection Issues, Call Management, Missing Features, Poor Connectivity
User SatisfactionSeller Details
CloudTalk features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.9
8.6
Concurrent Calling
Average: 8.8
8.5
Session Summary Notes
Average: 8.6
8.8
Administrator Access
Average: 8.9
Seller Details
Year Founded
2016
HQ Location
New York
Company Website
https://www.cloudtalk.io
LinkedIn® Page
https://www.linkedin.com/company/17944841/
Talkdesk
(2,505)4.4 out of 5
Entry Level Price:Free
10th Easiest To Use in Contact Center software
View top Consulting Services for Talkdesk
OverviewPros and Cons
Product Description

Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA re

Users: Supervisor, Team Lead · Industries: Consumer Services, Computer Software · Market Segment: 60% Mid-Market, 20% Enterprise
Pros and ConsUser Satisfaction
ProsEase of Use, Efficiency, Features, Call Management, Helpful
ConsCall Issues, Technical Issues, Missing Features, Connection Issues, Poor Connectivity
User SatisfactionSeller Details
Talkdesk features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.9
9.0
Concurrent Calling
Average: 8.8
8.8
Session Summary Notes
Average: 8.6
9.1
Administrator Access
Average: 8.9
Seller Details
Year Founded
2011
HQ Location
Palo Alto, CA
Company Website
https://www.talkdesk.com
Twitter
@talkdesk
LinkedIn® Page
https://www.linkedin.com/company/2837787/
G2 Advertising
Sponsored
G2 Advertising
Get 2x conversion than Google Ads with G2 Advertising!
G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments.
Learn More
Five9 Intelligent Cloud Contact Center Platform
(598)4.1 out of 5
View top Consulting Services for Five9 Intelligent Cloud Contact Center Platform
OverviewPros and Cons
Product Description

Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves

Users: Customer Service Representative · Industries: Consumer Services, Financial Services · Market Segment: 56% Mid-Market, 23% Small-Business
User Sentiment

Reviewers appreciate the platform's user-friendly interface, stability, scalability, and its ability to perform well during high-volume periods, as well as its seamless integration with other tools like Salesforce. Reviewers experienced challenges with the chat feature, particularly when managing multiple conversations at once, and some found the interface outdated and complex for new employees, while others reported occasional call drops and lagging.

Pros and ConsUser Satisfaction
ProsEase of Use, Customer Support, Helpful, Features, Efficiency
ConsCall Issues, Missing Features, Complexity, Technical Issues, Poor Customer Support
User SatisfactionSeller Details
Five9 Intelligent Cloud Contact Center Platform features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.9
8.7
Concurrent Calling
Average: 8.8
8.2
Session Summary Notes
Average: 8.6
8.7
Administrator Access
Average: 8.9
Seller Details
Year Founded
2001
HQ Location
San Ramon, CA
Company Website
https://www.Five9.com
Twitter
@Five9
LinkedIn® Page
https://www.linkedin.com/company/16827/
Ownership
NASDAQ:FIVN
Phone
1-800-553-8159
NiCE CXone Mpower
(1,728)4.3 out of 5
Entry Level Price:Starting at $71.00
View top Consulting Services for NiCE CXone Mpower
OverviewPros and Cons
Product Description

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individu

Users: Customer Service Representative, Supervisor · Industries: Consumer Services, Information Technology and Services · Market Segment: 52% Mid-Market, 34% Enterprise
Pros and ConsUser Satisfaction
ProsEase of Use, Features, Efficiency, Helpful, User Interface
ConsCall Issues, Technical Issues, Learning Curve, Missing Features, Poor Customer Support
User SatisfactionSeller Details
NiCE CXone Mpower features and usability ratings that predict user satisfaction
8.2
Has the product been a good partner in doing business?
Average: 8.9
8.9
Concurrent Calling
Average: 8.8
8.6
Session Summary Notes
Average: 8.6
8.9
Administrator Access
Average: 8.9
Seller Details
Year Founded
1986
HQ Location
Hoboken, New Jersey
Company Website
https://www.nice.com
Twitter
@NICELtd
LinkedIn® Page
https://www.linkedin.com/company/nice-systems/
Ownership
NASDAQ: NICE
Ozonetel
(623)4.6 out of 5
13th Easiest To Use in Contact Center software
OverviewPros and Cons
Product Description

Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The

Users: Associate, Assistant Manager · Industries: Financial Services, Hospital & Health Care · Market Segment: 62% Mid-Market, 28% Small-Business
Pros and ConsUser Satisfaction
ProsEase of Use, Features, Call Management, Call Quality, Customer Support
ConsCall Issues, Connection Issues, Call Connectivity Issues, Connectivity Issues, Technical Issues
User SatisfactionSeller Details
Ozonetel features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
9.1
Concurrent Calling
Average: 8.8
8.8
Session Summary Notes
Average: 8.6
9.1
Administrator Access
Average: 8.9
Seller Details
Year Founded
2007
HQ Location
San Jose, California
Company Website
https://www.ozonetel.com
Twitter
@Ozonetel
LinkedIn® Page
https://www.linkedin.com/company/668578/
3CLogic Cloud Call Center
(50)4.5 out of 5
OverviewPros and Cons
Product Description

3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today's leading CRM and Customer Service Man

Industries: Information Technology and Services · Market Segment: 44% Enterprise, 32% Mid-Market
Pros and ConsUser Satisfaction
ProsCustomer Support, Helpful, Efficiency, Positive Experience, Ease of Use
ConsLimited Customization, Lack of Customization, Connection Issues, Dashboard Issues, Implementation Delays
User SatisfactionSeller Details
3CLogic Cloud Call Center features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.9
9.3
Concurrent Calling
Average: 8.8
8.3
Session Summary Notes
Average: 8.6
9.3
Administrator Access
Average: 8.9
Seller Details
Year Founded
2005
HQ Location
Rockville, Maryland
Company Website
https://www.3clogic.com/
Twitter
@3CLogic
LinkedIn® Page
https://www.linkedin.com/company/61895/
Phone
800 350 8656
Vonage Contact Center (formerly NewVoiceMedia)
(104)4.2 out of 5
OverviewPros and Cons
Product Description

Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, rep

Industries: Information Technology and Services, Computer Software · Market Segment: 52% Mid-Market, 28% Small-Business
Pros and ConsUser Satisfaction
ProsEase of Use, Customer Support, Easy Setup, Easy Integrations, Features
ConsCall Issues, Customization Difficulty, Expensive, Limited Customization, Communication Issues
User SatisfactionSeller Details
Vonage Contact Center (formerly NewVoiceMedia) features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
9.1
Concurrent Calling
Average: 8.8
8.6
Session Summary Notes
Average: 8.6
8.6
Administrator Access
Average: 8.9
Seller Details
Year Founded
2001
HQ Location
Holmdel, NJ
Company Website
https://www.vonage.com
Twitter
@Vonage
LinkedIn® Page
https://www.linkedin.com/company/5028/
8x8 Contact Center
(241)4.1 out of 5
OverviewPros and Cons
Product Description

8x8 Contact Center is a cloud-based, AI-powered platform designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. It emp

Users: Operations Manager · Industries: Financial Services, Information Technology and Services · Market Segment: 55% Mid-Market, 35% Small-Business
User Sentiment

Reviewers like the user-friendly agent workspace, intuitive analytics, easy-to-use interface, and the ability to manage calls, queues, chats, emails, and other channels all in one place. Users experienced issues such as the inability to assign internal extension numbers to scripts, a long time to resolve tickets at the Tier-1 level, occasional system lag or freeze, and an outdated interface.

Pros and ConsUser Satisfaction
ProsEase of Use, Helpful, Customer Support, Features, Efficiency
ConsMissing Features, Poor Customer Support, Call Management, Complexity, Integration Issues
User SatisfactionSeller Details
8x8 Contact Center features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 8.9
8.5
Concurrent Calling
Average: 8.8
8.0
Session Summary Notes
Average: 8.6
8.8
Administrator Access
Average: 8.9
Seller Details
Year Founded
1987
HQ Location
San Jose, CA
Company Website
https://www.8x8.com
Twitter
@8x8
LinkedIn® Page
https://www.linkedin.com/company/8x8
Ownership
NYSE:EGHT
3CX
(535)4.4 out of 5
Entry Level Price:Free
View top Consulting Services for 3CX
OverviewPros and Cons
Product Description

3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you c

Users: IT Manager, Systems Administrator · Industries: Information Technology and Services, Telecommunications · Market Segment: 50% Mid-Market, 43% Small-Business
Pros and ConsUser Satisfaction
ProsEase of Use, Reliability, Flexibility, Features, Easy Setup
ConsComplex Processes, Difficult Configuration, Learning Curve, Limited Features, Expensive
User SatisfactionSeller Details
3CX features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.9
8.9
Concurrent Calling
Average: 8.8
8.3
Session Summary Notes
Average: 8.6
9.0
Administrator Access
Average: 8.9
Seller Details
Year Founded
2005
HQ Location
Nicosia
Company Website
https://www.3cx.com
Twitter
@3CX
LinkedIn® Page
https://www.linkedin.com/company/1021704/
RingCentral Contact Center
(186)4.1 out of 5
View top Consulting Services for RingCentral Contact Center
OverviewPros and Cons
Product Description

RingCentral Contact Center is the AI platform for orchestrating workflows, agents & knowledge at unmatched precision and scale. Guide every customer interaction—across channels, teams, and moments

Industries: Computer Software, Consumer Services · Market Segment: 48% Small-Business, 36% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Helpful, Intuitive, Customer Support, Efficiency
ConsCall Issues, Call Functionality, Call Quality Issues, Connection Issues, Poor Customer Support
User SatisfactionSeller Details
RingCentral Contact Center features and usability ratings that predict user satisfaction
8.0
Has the product been a good partner in doing business?
Average: 8.9
7.9
Concurrent Calling
Average: 8.8
7.9
Session Summary Notes
Average: 8.6
8.5
Administrator Access
Average: 8.9
Seller Details
Year Founded
1999
HQ Location
Belmont, CA
Company Website
https://www.ringcentral.com
Twitter
@RingCentral
LinkedIn® Page
https://www.linkedin.com/company/60868/
Ownership
NYSE:RNG
VCC Live
(164)4.6 out of 5
Entry Level Price:Contact Us
OverviewPros and Cons
Product Description

VCC Live is a cloud-based contact center solution for managing the full scope of inbound and outbound activities. ▸ Omnichannel, feature-filled software ▸ No user coding or development required ▸ Lea

Industries: Financial Services, Telecommunications · Market Segment: 51% Mid-Market, 42% Small-Business
Pros and ConsUser Satisfaction
ProsEase of Use, Customer Support, Helpful, Reporting, Reliability
ConsCustomization Difficulty, Lack of Clarity, User Interface Issues, Poor UI Design, Usability Issues
User SatisfactionSeller Details
VCC Live features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 8.9
9.0
Concurrent Calling
Average: 8.8
8.9
Session Summary Notes
Average: 8.6
9.1
Administrator Access
Average: 8.9
Seller Details
Year Founded
1999
HQ Location
Budapest, Pest
Company Website
https://vcc.live
Twitter
@vcc_live_brand
LinkedIn® Page
https://www.linkedin.com/company/2488255/
Mitel
(234)3.8 out of 5
Entry Level Price:$20.99 /user/month
View top Consulting Services for Mitel
OverviewPros and Cons
Product Description

Talk. Chat. Collaborate. Interact. MiCloud Connect is a full-featured collaboration and communication solution that empowers users to work more efficiently and productively no matter their location.

Users: Office Manager, IT Manager · Industries: Information Technology and Services, Financial Services · Market Segment: 47% Small-Business, 45% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Easy Setup, Easy Access, Easy Implementation, Easy Integration
ConsPerformance Issues, Software Bugs, App Instability, Complex Reporting, Connection Issues
User SatisfactionSeller Details
Mitel features and usability ratings that predict user satisfaction
7.4
Has the product been a good partner in doing business?
Average: 8.9
8.7
Concurrent Calling
Average: 8.8
8.3
Session Summary Notes
Average: 8.6
7.1
Administrator Access
Average: 8.9
Seller Details
Year Founded
1972
HQ Location
Kanata, Ontario
Company Website
https://www.mitel.com/
Twitter
@Mitel
LinkedIn® Page
https://www.linkedin.com/company/4924/
CTM (formerly CallTrackingMetrics)
(760)4.5 out of 5
Entry Level Price:$79.00
View top Consulting Services for CTM (formerly CallTrackingMetrics)
OverviewPros and Cons
Product Description

CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster,

Users: Owner, President · Industries: Marketing and Advertising, Internet · Market Segment: 65% Small-Business, 30% Mid-Market
Pros and ConsUser Satisfaction
ProsCustomer Support, Ease of Use, Helpful, Call Tracking, Features
ConsLearning Curve, Complexity, Difficult Navigation, Steep Learning Curve, Missing Functionality
User SatisfactionSeller Details
CTM (formerly CallTrackingMetrics) features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
9.5
Concurrent Calling
Average: 8.8
9.2
Session Summary Notes
Average: 8.6
9.7
Administrator Access
Average: 8.9
Seller Details
Year Founded
2009
HQ Location
231 Najoles Rd Suite 500, Millersville, MD 21108
Company Website
https://www.calltrackingmetrics.com
Twitter
@CallTrac
LinkedIn® Page
https://www.linkedin.com/company/5377709/
Intermedia Contact Center
(25)4.3 out of 5
Entry Level Price:Contact Us
OverviewUser Satisfaction
Product Description

Intermedia Contact Center industry-leading solution can help you create loyal customers and drive more revenue by improving your customer interactions. We make it easier for customers to get quick, co

Industries: Telecommunications · Market Segment: 44% Mid-Market, 32% Enterprise
User SatisfactionSeller Details
Intermedia Contact Center features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.9
8.8
Concurrent Calling
Average: 8.8
8.1
Session Summary Notes
Average: 8.6
9.2
Administrator Access
Average: 8.9
Seller Details
Year Founded
1993
HQ Location
Sunnyvale, California
Company Website
https://www.intermedia.com/
Twitter
@intermedia_net
LinkedIn® Page
https://www.linkedin.com/company/8903/
Avaya Experience Platform
(181)4.1 out of 5
View top Consulting Services for Avaya Experience Platform
OverviewPros and Cons
Product Description

The Avaya Experience Platform aims to turn moments with customers into momentum for businesses by making it easier to deliver memorable experiences across all channels and devices, at all times, givin

Users: Telecom engineer · Industries: Telecommunications, Information Technology and Services · Market Segment: 52% Enterprise, 34% Mid-Market
Pros and ConsUser Satisfaction
ProsCalling Features, Analytics, Call Quality, Connectivity, Ease of Use
ConsComplexity, Customization Difficulty, Difficult Implementation, Difficult Setup, Error Handling
User SatisfactionSeller Details
Avaya Experience Platform features and usability ratings that predict user satisfaction
7.9
Has the product been a good partner in doing business?
Average: 8.9
8.9
Concurrent Calling
Average: 8.8
8.3
Session Summary Notes
Average: 8.6
8.7
Administrator Access
Average: 8.9
Seller Details
Year Founded
2000
HQ Location
Durham, North Carolina
Company Website
https://www.avaya.com
Twitter
@Avaya
LinkedIn® Page
https://www.linkedin.com/company/1494/
Ownership
NYSE: AVYA
Filters
Filter
Clear Filter
More Filters
Market Segments
All Segments
Small Business
Mid Market
Enterprise
Avg. Customer Review
Language
Pricing
Features
Deployment
Sort by
Clear All
  • Segment
Clear Filter
More Filters
Market Segments
All Segments
Small Business
Mid Market
Enterprise
Avg. Customer Review
Language
Pricing
Features
Deployment
Sort by
Clear All
22 Listings in Contact Center Available
  • Sort By:
    G2 Score