Best Enterprise Contact Center Software - Page 3

How Many Contact Center Software Products Does G2 Track?

Total Products under this Category: 525

Category Stats (Oct 2026)

  • Average Rating: 4.46/5 (↑0.01 vs Sep 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Contivio (+32.37%) - Among all products in this category, Contivio recorded the largest rating increase compared to last month

Last updated: October 20, 2026

How Does G2 Rank Contact Center Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 49,400+ Authentic Reviews
  • 525+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Contact Center Software

G2 Grid® for Contact Center Software plotting products by satisfaction and market presence

Highlighted products: Salesforce Service Cloud, Genesys Cloud CX, UJET, RingCentral Contact Center, Aircall, Five9 Intelligent Cloud Contact Center Platform, Talkdesk, and ZIWO.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=ujet&focus%5B%5D=ringcentral-contact-center&focus%5B%5D=aircall&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=talkdesk&focus%5B%5D=ziwo&segment=enterprise)

Verint CX Automation

Verint Platform embeds agentic AI directly into your CX workflows, delivering measurable results quickly. Not a toolkit, not a full re-deployment. Real results for real businesses. Verint’s CX Automation Platform brings AI, automation, and analytics together in one place – so you can elevate every interaction, unlock capacity, and drive measurable ROI from day one. Designed to fit seamlessly into an organization’s current enterprise ecosystem, it allows businesses to increase CX automation in their contact center at their own pace without requiring a complete technology replacement. The solution integrates with any major ACD and hundreds of external business applications. Flexible, open and modular, Verint Open Platform is structured to allow users to increase CX Automation at any chosen pace, and with minimal operational disruption. The open ecosystem is friendly to non-contact center user cases, as well. Each bot available through the Verint Platform is designed to automate a single human function to augment agents, managers, and other roles across the organization, both within and beyond the contact center.

Average Rating: 4.3/5.0

Total Reviews: 47

How Do G2 Users Rate Verint CX Automation?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 8.9/10)
  • Concurrent Calling: 5.6/10 (Category avg: 8.8/10)
  • Session Summary Notes: 7.2/10 (Category avg: 8.5/10)
  • Administrator Access: 7.2/10 (Category avg: 8.9/10)

Who Is the Company Behind Verint CX Automation?

  • Seller: Verint
  • Company Website:
  • Year Founded: 1994
  • HQ Location: Melville, New York
  • Twitter: @Verint
    7,739 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4,316 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 49% Large, 37% Medium

What Do G2 Reviewers Say About Verint CX Automation?

AI-generated summary from verified user reviews

Pros
  • Users praise the easy-to-use AI technology of Verint CX Automation, enhancing efficiency with actionable insights and reporting.
  • Users find Verint CX Automation to be user-friendly, simplifying customer experience and reporting for both members and employees.
  • Users value the efficiency of Verint CX Automation, noting seamless implementation and easy access to insights and reporting.
  • Users appreciate the easy-to-use and innovative features of Verint CX Automation, enhancing operations and customer experience.
  • Users appreciate the seamless integrations offered by Verint CX Automation, enhancing functionality and user experience.
Cons
  • Users find the complexity of Verint CX Automation can be cumbersome and challenging to integrate with existing tools.
  • Users often experience integration issues when connecting Verint CX Automation with existing systems, impacting overall effectiveness.
  • Users experience a notable learning curve with Verint CX Automation, which can complicate initial administration efforts.
  • Users note the transcription accuracy issues with Verint CX Automation, which impacts effective communication in their operations.
  • Users face difficult implementation, struggling with high costs and challenges in integrating legacy systems with Verint CX Automation.

What Are Recent G2 Reviews of Verint CX Automation?

8x8 Contact Center

8x8 Contact Center is a software designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. The software provides omnichannel customer engagement capabilities by leveraging cloud-based, AI-powered technology. It automates cross-channel support workflows and reduces fragmentation across communication touchpoints. 8x8 Contact Center addresses the complexity of managing multiple customer communication channels by consolidating them into a single platform. The software supports contact center operations across a wide range of digital and voice channels for businesses of varying sizes.

Average Rating: 4.1/5.0

Total Reviews: 248

How Do G2 Users Rate 8x8 Contact Center?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.5/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.0/10 (Category avg: 8.5/10)
  • Administrator Access: 8.8/10 (Category avg: 8.9/10)

Who Is the Company Behind 8x8 Contact Center?

  • Seller: 8x8
  • Company Website:
  • Year Founded: 1987
  • HQ Location: San Jose, CA
  • Twitter: @8x8
    11,056 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,846 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Operations Manager
  • Top Industries: Financial Services, Information Technology and Services
  • Company Size: 53% Medium, 37% Small

What Do G2 Reviewers Say About 8x8 Contact Center?

AI-generated summary from verified user reviews

Pros
  • Users commend the ease of use of 8x8 Contact Center, highlighting its user-friendly features and accessible support.
  • Users value the knowledgeable and friendly support at 8x8 Contact Center, enhancing their overall experience and problem-solving.
  • Users value the knowledgeable and friendly customer support at 8x8 Contact Center, enhancing the overall experience.
  • Users praise the user-friendly interface of 8x8, facilitating seamless communication and support for their teams.
  • Users value the efficiency of 8x8 Contact Center, enabling seamless communication and effective client service for teams.
Cons
  • Users express frustration over missing features like custom report grouping and automated scheduling visibility in 8x8 Contact Center.
  • Users experience poor customer support, highlighted by long wait times and unhelpful assistance during crucial moments.
  • Users express frustration with call transfer limitations within the 8x8 Contact Center, complicating communication efficiency.
  • Users find the complexity of 8x8 Contact Center overwhelming, especially with administration and licensing challenges complicating usage.
  • Users face integration issues with 8x8 Contact Center, complicating workflows and requiring multiple platforms for data management.

What Are Recent G2 Reviews of 8x8 Contact Center?

What Are G2 Users Discussing About 8x8 Contact Center?

VCC Live

VCC Live is a cloud-based contact center solution for managing the full scope of inbound and outbound activities. ▸ Omnichannel, feature-filled software ▸ No user coding or development required ▸ Leader in client satisfaction and ease of use ▸ Renowned for quick setup and support ▸ Consultative pricing to meet precise needs About our platform... Channels for delivering a great CX: ▸ Voice: Calls using digital lines for crystal-clear quality ▸ Email: Built-in email with mass sends and workflows ▸ SMS: Automate notifications with a personalized touch ▸ Live chat: Real-time support to boost resolutions and sales ▸ Chat apps: Connect over the most popular messaging apps ▸ Social: Increase responsiveness via company social pages Features for fueling campaigns: ▸ ACD: Connect customers with the right agents to boost resolutions ▸ Automated dialers: Achieve higher volumes of outbound calls ▸ IVR: Easily build menus for call navigation and data capture ▸ Outbound IVR: Automate large-scale campaigns without agents ▸ Real-time dashboards: Customize and organize KPIs however you want ▸ VCC Live Pay: Conduct swift and secure payments over the phone ▸ Voicemail detection: Diminish encounters to keep agents active ▸ Integrations: Sync with any of your trusted business tools such as CRMs To learn more about our cloud contact center software at: https://vcc.live/

Average Rating: 4.6/5.0

Total Reviews: 160

How Do G2 Users Rate VCC Live?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 8.9/10)
  • Concurrent Calling: 9.0/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.9/10 (Category avg: 8.5/10)
  • Administrator Access: 9.1/10 (Category avg: 8.9/10)

Who Is the Company Behind VCC Live?

  • Seller: VCC Live Group Zrt
  • Year Founded: 1999
  • HQ Location: Budapest, Pest
  • Twitter: @vcc_live_brand
    1,516 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    84 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Telecommunications
  • Company Size: 51% Medium, 42% Small

What Do G2 Reviewers Say About VCC Live?

AI-generated summary from verified user reviews

Pros
  • Users find VCC Live's intuitive interface easy to navigate, enabling quick learning and efficient automated messaging.
  • Users appreciate the excellent customer support from VCC Live, which enhances their overall experience and satisfaction.
  • Users value the helpful support from VCC Live, enhancing their experience with responsive and professional assistance.
  • Users value the detailed reporting tools of VCC Live, enhancing their insights and campaign effectiveness significantly.
  • Users value the reliability of VCC Live, experiencing minimal downtime and consistent performance for their operations.
Cons
  • Users find the customization difficult, citing a complicated setup process and unclear instructions for SIP trunks.
  • Users often face a lack of clarity in VCC Live, making it challenging to navigate the interface efficiently.
  • Users face user interface issues in VCC Live, finding it complicated and lacking adequate support materials.
  • Users find the poor UI design of VCC Live complicates navigation and makes accessing functions unnecessarily difficult.
  • Users face usability issues with VCC Live, citing difficulties in accessing functions and a complicated interface.

What Are Recent G2 Reviews of VCC Live?

What Are G2 Users Discussing About VCC Live?

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Bright Pattern

Bright Pattern is the leading AI-powered, omnichannel contact center platform trusted by over 500 customers across 26 countries. Recognized for the fastest deployment time and highest ROI in the industry, Bright Pattern consistently ranks as the #1 contact center platform. Our cloud-native platform offers unparalleled flexibility, allowing deployment in the cloud, on-premises, or in a private cloud environment. All deployments support the latest Workforce Management (WFM) capabilities, AI innovations, and emerging CX features. Bright Pattern's cutting-edge solution empowers businesses of all sizes to deliver exceptional customer experiences through seamless omnichannel communication, advanced AI capabilities, and rapid integration with existing systems. Experience the future of customer engagement at www.brightpattern.com.

Average Rating: 4.4/5.0

Total Reviews: 84

How Do G2 Users Rate Bright Pattern?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 8.9/10)
  • Concurrent Calling: 9.5/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.6/10 (Category avg: 8.5/10)
  • Administrator Access: 9.2/10 (Category avg: 8.9/10)

Who Is the Company Behind Bright Pattern?

  • Seller: Bright Pattern
  • Year Founded: 2010
  • HQ Location: San Bruno, CA
  • Twitter: @BrightPatternUS
    2,291 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    104 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Consumer Services, Telecommunications
  • Company Size: 45% Medium, 34% Small

What Do G2 Reviewers Say About Bright Pattern?

AI-generated summary from verified user reviews

Pros
  • Users value the all-inclusive data management features of Bright Pattern for effective call center operations.
  • Users value the comprehensive tools provided by Bright Pattern for effectively managing a call center.

What Are Recent G2 Reviews of Bright Pattern?

What Are G2 Users Discussing About Bright Pattern?

JustCall

JustCall is a software designed to bring calls, texts, email, and WhatsApp together in one AI-powered business communication platform for customer-facing teams. The software provides real-time agent assist, AI coaching, sentiment analysis, call scoring, and smart routing by leveraging advanced AI tools and integrations across 100+ CRM platforms. It automates routine tasks and workflows and reduces manual effort through auto, predictive, and power dialers alongside inbound AI Voice Agents. JustCall addresses the challenge of managing fragmented customer communication channels by unifying all conversations into a single collaborative workspace. The software supports global phone numbers, SMS and MMS messaging, shared WhatsApp and email inboxes, and multi-level IVR for over 6,000 businesses worldwide.

Average Rating: 4.3/5.0

Total Reviews: 2,365

How Do G2 Users Rate JustCall?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.0/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.3/10 (Category avg: 8.5/10)
  • Administrator Access: 8.4/10 (Category avg: 8.9/10)

Who Is the Company Behind JustCall?

  • Seller: Saas Labs
  • Company Website:
  • Year Founded: 2016
  • HQ Location: Palo Alto, California
  • Twitter: @saas_labs
    319 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    402 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Account Executive
  • Top Industries: Computer Software, Financial Services
  • Company Size: 59% Small, 31% Medium

What Do G2 Reviewers Say About JustCall?

AI-generated summary from verified user reviews

Pros
  • Users commend the ease of use of JustCall, noting its simple setup and user-friendly interface.
  • Users appreciate the comprehensive capabilities of JustCall, enhancing customer communications and improving sales conversions significantly.
  • Users highly value the comprehensive capabilities of JustCall, enhancing customer communications and boosting sales efficiency.
  • Users commend the excellent customer support of JustCall, highlighting its responsiveness and effective issue resolution.
  • Users value the seamless call experience of JustCall, enhancing productivity and enabling efficient call management.
Cons
  • Users experience call issues with JustCall, including missed calls and delays that disrupt communication effectiveness.
  • Users report issues with call visibility, often hearing calls that don't appear on their JustCall interface.
  • Users experience connection issues with JustCall, often unable to see incoming calls despite hearing them.
  • Users find missing features like lack of SMS support and limited customization hinder their experience with JustCall.
  • Users experience poor call quality, with issues like call drops and missed calls affecting communication significantly.

What Are Recent G2 Reviews of JustCall?

CallRail

CallRail is the lead engagement platform that makes it easy for businesses to attract more leads, convert more customers, and optimize their marketing. Serving more than 220,000 businesses worldwide, CallRail’s AI-powered solutions help businesses attribute each call, text, chat and form to their marketing journey, use insights from their conversations to better understand their buyers, and eliminate missed opportunities with AI that can handle lead interactions 24/7.

Average Rating: 4.5/5.0

Total Reviews: 1,822

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How Do G2 Users Rate CallRail?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.4/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.4/10 (Category avg: 8.5/10)
  • Administrator Access: 8.9/10 (Category avg: 8.9/10)

Who Is the Company Behind CallRail?

  • Seller: CallRail
  • Company Website:
  • Year Founded: 2011
  • HQ Location: Atlanta, GA
  • Twitter: @CallRail
    6,067 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    359 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Marketing and Advertising, Real Estate
  • Company Size: 73% Small, 22% Medium

What Do G2 Reviewers Say About CallRail?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of CallRail, facilitating smooth call management and effective tracking of marketing efforts.
  • Users value the ease of use and powerful tracking features of CallRail, enhancing lead management and marketing insights.
  • Users value the powerful call tracking capabilities of CallRail, providing clear insights into effective marketing campaigns.
  • Users find the insightful tracking capabilities of CallRail essential for understanding their call campaigns effectively.
  • Users value the attribution accuracy of CallRail, which effectively links calls to specific marketing efforts for better insights.
Cons
  • Users note the missing features in CallRail, like advanced automations and better voice assistance, affecting usability.
  • Users report integration issues with third-party apps and CRM systems, causing challenges in setup and functionality.
  • Users find the learning curve steep, especially for bulk management and navigating the platform efficiently.
  • Users face frequent call issues with CallRail, particularly in forwarding calls and CRM integration challenges.
  • Users often face number issues, including spam calls and concerns about billing based on call minutes.

What Are Recent G2 Reviews of CallRail?

What Are G2 Users Discussing About CallRail?

CoreMedia

CoreMedia is a composable Digital Experience Platform (DXP) designed for enterprises that manage complex digital content ecosystems and deliver personalized, omnichannel experiences at scale. At the heart of the platform is a hybrid headless Content Management System (CMS) that combines structured content delivery with powerful in-context editorial tools, enabling organizations to balance flexibility for developers with productivity and governance for content teams. The CoreMedia Experience Platform supports a wide range of digital touchpoints, including websites, portals, mobile applications, chatbots, messaging services, and human-assisted interactions through video or phone. This allows organizations to provide consistent, brand-safe experiences across channels while adapting content to different audiences, regions, and use cases from a single platform. A core capability of the platform is CoreMedia AI KIO, the AI-powered editorial assistant built specifically for professional content operations. KIO is deeply embedded into editorial workflows and supports content teams throughout the content lifecycle. From preparation and optimization to quality assurance and migration. CoreMedia AI KIO helps organizations: - Reduce manual editorial effort through AI-assisted content processing. - Improve content quality, structure, and accessibility. - Accelerate content migration and reuse across channels. - Maintain full editorial responsibility through a human-in-the-lead AI approach. This makes CoreMedia particularly well suited for enterprises, public-sector organizations, and regulated environments where control, transparency, and accountability are essential. CoreMedia is designed to support federated organizations, large editorial teams, and complex governance models. Its API-first, composable architecture integrates seamlessly into existing technology stacks, allowing organizations to evolve their digital ecosystems without vendor lock-in. Key capabilities include: - Hybrid headless CMS for structured and unstructured content. - Centralized content governance with flexible editorial workflows. - User-level personalization powered by real-time data. - Global content delivery with localization and brand consistency. All capabilities are managed through a single, user-friendly interface, reducing operational complexity while supporting scalable digital communication. As a European CMS built for organizations that need control over their data, CoreMedia keeps content and infrastructure decisions in the customer's hands. Flexible deployment models, including on-premise, private cloud, and public cloud, let organizations maintain digital sovereignty over where content lives and who can access it, meeting their own security, residency, and compliance requirements rather than adapting to a vendor's defaults. That combination has made CoreMedia a trusted CMS for enterprises such as Henkel, Emerson, Enterprise Ireland, Deutsche Telekom, The German Bundestag and IKB Deutsche Industriebank operating in demanding, regulated environments. By combining a composable DXP, a hybrid headless CMS, and AI-assisted editorial workflows, CoreMedia helps organizations create better digital experiences: efficiently, responsibly, and at scale.

Average Rating: 4.4/5.0

Total Reviews: 82

How Do G2 Users Rate CoreMedia?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 8.9/10)
  • Concurrent Calling: 10.0/10 (Category avg: 8.8/10)
  • Session Summary Notes: 10.0/10 (Category avg: 8.5/10)
  • Administrator Access: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind CoreMedia?

  • Seller: CoreMedia
  • Company Website:
  • Year Founded: 1996
  • HQ Location: Hamburg, Germany
  • Twitter: @CoreMedia
    1,756 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    164 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Telecommunications, Apparel & Fashion
  • Company Size: 44% Large, 28% Medium

What Do G2 Reviewers Say About CoreMedia?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of CoreMedia, highlighting simple content management and excellent support throughout.
  • Users highlight the seamless integration capabilities of CoreMedia, enhancing workflow efficiency and system expansion possibilities.
  • Users appreciate the ease of content management with CoreMedia, benefiting from intuitive design and robust support.
  • Users admire the endless customizability of CoreMedia, enabling tailored content management to meet evolving business needs.
  • Users value the high level of customization in CoreMedia, enhancing content management across various platforms and needs.
Cons
  • Users find the steep learning curve of CoreMedia challenging, as the interface can be unintuitive for newcomers.
  • Users find the complexity of CoreMedia frustrating due to cumbersome workflows and a steep learning curve.
  • Users find complex features of CoreMedia can make the interface less intuitive and hinder productivity for new users.
  • Users find the steep learning curve of CoreMedia challenging, hindering initial productivity and ease of use.
  • Users find CoreMedia's difficult usability frustrating due to tedious workflows and a complex, unintuitive interface.

What Are Recent G2 Reviews of CoreMedia?

What Are G2 Users Discussing About CoreMedia?

Dialpad Support

Dialpad Support is an AI-native contact center solution that brings real-time AI insights, automation, and coaching into a single system so agents and supervisors have the context they need, when they need it. Dialpad Support modernizes inbound contact centers with real-time transcription, AI summaries, and action items that keep agents focused on the conversation instead of note-taking. Supervisors can coach and monitor teams with live sentiment tracking and automated quality management. Dialpad also offers an outbound solution that guides sales reps with real-time AI coaching, automation, and insights, so both inbound and outbound can run on the same platform. On the Dialpad platform, AI Agents are available for both voice and digital interactions, working alongside your team to handle routine inquiries and free up agents for more complex conversations. With Dialpad, you can: - Provide real-time agent assists - Coach and monitor teams with live sentiment and automated quality management - Use AI Agents across voice and digital channels to support customers around the clock - Turn conversations into intelligence that helps your team know your customer and make informed decisions

Average Rating: 4.4/5.0

Total Reviews: 684

How Do G2 Users Rate Dialpad Support?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.4/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.5/10 (Category avg: 8.5/10)
  • Administrator Access: 8.8/10 (Category avg: 8.9/10)

Who Is the Company Behind Dialpad Support?

  • Seller: Dialpad
  • Company Website:
  • Year Founded: 2011
  • HQ Location: San Ramon, California
  • Twitter: @DialpadHQ
    60 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,511 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Manager, Customer Service Rep
  • Top Industries: Financial Services, Consumer Services
  • Company Size: 44% Medium, 31% Small

What Do G2 Reviewers Say About Dialpad Support?

AI-generated summary from verified user reviews

Pros
  • Users find Dialpad Support extremely helpful with effective resources, coaching, and a user-friendly interface for seamless operations.
  • Users appreciate the ease of use of Dialpad Support, finding navigation and support requests simple and efficient.
  • Users appreciate the responsive customer support of Dialpad, highlighting quick resolutions and effective communication.
  • Users value the time-saving transcription and CRM integration features of Dialpad Support, enhancing productivity in client interactions.
  • Users value the rapid response time of Dialpad Support, ensuring prompt assistance for their inquiries and issues.
Cons
  • Users find poor customer support frustrating and time-consuming, often facing delays and unresolved issues with Dialpad.
  • Users experience call connection delays and find reporting to be uninformative and app usage awkward for call reviews.
  • Users express frustration over delayed support, feeling that immediate assistance is often unavailable when needed most.
  • Users experience dialer issues like delays and unupdated queues, impacting functionality and reporting in Dialpad Support.
  • Users experience frustrating long wait times for support responses, particularly during peak hours, impacting their ability to resolve issues quickly.

What Are Recent G2 Reviews of Dialpad Support?

What Are G2 Users Discussing About Dialpad Support?

Call Center Studio

Call Center Studio is an AI-powered, cloud-native contact center software (CCaaS) built entirely on Google Cloud. It helps enterprises, BPOs, and growing customer service teams run inbound, outbound, and omnichannel customer operations from a single platform, with agents able to work from anywhere. The company has offices in the United States, the United Kingdom, and Turkey, and its platform is used by leading global brands including eBay, FedEx, Nestlé, and Volvo, as well as major business process outsourcing providers such as Teleperformance and Concentrix. Call Center Studio unifies every customer channel, including voice, WhatsApp, Instagram, Messenger, Telegram, Google Business Messenger, live chat, SMS, email, and video, through a single set of microservices with no per-channel add-on fees. Core contact center capabilities include skill-based routing, interactive voice response (IVR), automatic call distribution (ACD), auto and predictive dialers, call recording, and number masking. Native VoIP via SIP and PSTN provides local DID numbers in more than 65 countries, giving global teams local presence wherever they operate. The platform includes a full suite of AI tools powered by Dialogflow, Vertex AI, and OpenAI GPT-4. CX Insights delivers AI-driven transcript and sentiment analysis, while AI Avatar, chatbots, accent neutralization, and self-service automation handle routine interactions and escalate to human agents only when needed. Reporting data streams directly into Google BigQuery for real-time, unified analytics without complex data reconstruction, and an open API plus CRM integrations such as Salesforce let teams connect their existing systems. Built-in quality management and agent coaching tools help supervisors monitor performance and improve service quality. Running on 49 Google Cloud services, Call Center Studio is designed to replace complex, server-dependent legacy systems with a scalable, cost-efficient alternative. Teams can deploy quickly and train agents in minutes, while selective use of AI keeps interactions fast and accurate without unnecessary cost. Serving industries from healthcare and e-commerce to financial services and logistics, the platform maintains over 99% customer retention and is backed by a 24/7 support team, helping organizations improve customer experience while reducing operational overhead.

Average Rating: 4.8/5.0

Total Reviews: 97

How Do G2 Users Rate Call Center Studio?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 8.9/10)
  • Concurrent Calling: 9.4/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.9/10 (Category avg: 8.5/10)
  • Administrator Access: 9.4/10 (Category avg: 8.9/10)

Who Is the Company Behind Call Center Studio?

  • Seller: Call Center Studio
  • Company Website:
  • Year Founded: 2018
  • HQ Location: Chicago, Illinois
  • Twitter: @CCS4CX
    174 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,816 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Support Executive, Consultant
  • Top Industries: Telecommunications, Consumer Services
  • Company Size: 61% Medium, 26% Small

What Do G2 Reviewers Say About Call Center Studio?

AI-generated summary from verified user reviews

Pros
  • Users find Call Center Studio’s user-friendly interface and support team invaluable for efficient team management and operations.
  • Users highlight the efficiency of Call Center Studio, enhancing call routing and agent productivity effortlessly.
  • Users value the easy setup of Call Center Studio, praising its smooth onboarding and effective integration capabilities.
  • Users appreciate the powerful and flexible features of Call Center Studio, enhancing efficiency and agent performance in a unified platform.
  • Users value the seamless integrations of Call Center Studio, enhancing versatility across various communication channels.
Cons
  • Users find that Call Center Studio's complex reporting lacks needed flexibility and detail for effective usage.
  • Users find the dashboard issues in Call Center Studio limit flexibility and detail in reporting features.
  • Users find the inadequate search functionality limits their ability to efficiently track and manage customer interactions.
  • Users experience integration issues with Call Center Studio, facing inconsistent API behavior and challenges in root cause analysis.
  • Users find the lack of clarity in reporting features limits their ability to track and analyze data effectively.

What Are Recent G2 Reviews of Call Center Studio?

What Are G2 Users Discussing About Call Center Studio?

Vonage Contact Center (formerly NewVoiceMedia)

Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization. Vonage Contact Center for ServiceNow enables businesses with contact centers that rely on customized agent, employee, and customer workflows to deliver great customer experiences and enhanced productivity. Vonage Contact Center integrates with ServiceNow's enterprise-level Customer Service Management solution to deliver a powerful all-in-one unified platform. Vonage Contact Center for ServiceNow provides agents with contextual and relevant data and workflows, allowing agents to better collaborate across their organizations and deliver an unparalleled customer experience. Drive sales and provide world class customer service with the combined power of Vonage Contact Center and Microsoft Dynamics 365. Leverage your investments in Microsoft Dynamics 365 to personalize the customer experience and provide a 360 degree view of the customer journey. The integrated cloud contact center solution enables organizations to drive external and internal customer satisfaction while providing agents exactly what they need to be productive all without leaving the app. With Vonage Contact Center for Microsoft Dynamics 365, you can transform customer experiences into true customer loyalty.

Average Rating: 4.2/5.0

Total Reviews: 100

How Do G2 Users Rate Vonage Contact Center (formerly NewVoiceMedia)?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 8.9/10)
  • Concurrent Calling: 9.1/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.6/10 (Category avg: 8.5/10)
  • Administrator Access: 8.6/10 (Category avg: 8.9/10)

Who Is the Company Behind Vonage Contact Center (formerly NewVoiceMedia)?

  • Seller: Vonage
  • Year Founded: 2001
  • HQ Location: Holmdel, NJ
  • Twitter: @Vonage
    11,195 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,820 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 52% Medium, 28% Small

What Do G2 Reviewers Say About Vonage Contact Center (formerly NewVoiceMedia)?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Vonage Contact Center, enjoying seamless integration and functionality.
  • Users appreciate the helpful customer support of Vonage Contact Center, enhancing their experience with seamless CRM integration.
  • Users highlight the easy setup of Vonage Contact Center, enabling quick integration and user-friendly access anywhere.
  • Users value the easy integrations with CRM systems, enhancing efficiency and user experience in their organizations.
  • Users praise the seamless CRM integration of Vonage Contact Center, enhancing personalized service and efficiency.
Cons
  • Users experience call issues with slow connectivity and difficulties in changing outbound numbers, impacting their operations.
  • Users experience customization difficulty with Vonage Contact Center, facing challenges in tailoring features to specific workflows.
  • Users find Vonage Contact Center to be expensive, though its value may outweigh the cost compared to alternatives.
  • Users find the limited customization options of Vonage Contact Center restrict their ability to tailor workflows effectively.
  • Users report communication issues with spam marking and occasional message delivery problems, affecting call connectivity.

What Are Recent G2 Reviews of Vonage Contact Center (formerly NewVoiceMedia)?

What Are G2 Users Discussing About Vonage Contact Center (formerly NewVoiceMedia)?

Altitude Xperience

Altitude Xperience business package offers a cost effective, flexible and reliable solution for each business need. Delivered On Premise or Cloud. Altitude has a 25-year track record of industry recognition and has won dozens of awards for innovation and tangible results with customers in key markets worldwide. Altitude Software has 12 offices in four continents, a 160-strong partner network, and is ISO 9001 certified for its worldwide customer support.

Average Rating: 4.0/5.0

Total Reviews: 35

How Do G2 Users Rate Altitude Xperience?

  • Has the product been a good partner in doing business?: 7.8/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.3/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.2/10 (Category avg: 8.5/10)
  • Administrator Access: 8.1/10 (Category avg: 8.9/10)

Who Is the Company Behind Altitude Xperience?

  • Seller: Enghouse Systems
  • Year Founded: 1984
  • HQ Location: Markham
  • Twitter: @EnghouseInterac
    2,418 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,284 employees on LinkedIn®
  • Ownership: ENGH (TSE)

Who Uses This Product?

  • Top Industries: Banking, Telecommunications
  • Company Size: 52% Large, 39% Medium

What Do G2 Reviewers Say About Altitude Xperience?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use and reliability of Altitude Xperience, enhancing their call handling and insights.
  • Users love the ease of use of Altitude Xperience, enjoying seamless call handling and recording for valuable insights.
  • Users value the easy setup of Altitude Xperience, enhancing their experience with smooth voice and guest interactions.
  • Users value the efficiency of Altitude Xperience, praising its seamless handling of calls and guest interactions.
  • Users value the ease of use and reliability of Altitude Xperience for managing and recording interactions effectively.

What Are Recent G2 Reviews of Altitude Xperience?

What Are G2 Users Discussing About Altitude Xperience?

LiveAgent

LiveAgent is an AI help desk for support teams. AI agents answer chats and handle tickets alongside your team, all in one shared inbox. Every plan includes AI with no per-resolution fees. Plans start at $15 per agent/month billed annually, with a 30-day free trial and no credit card required. LiveAgent ranks #3 of 9 CX agents in G2's AI Agent Evaluation, with 195 of 230 points. It is made by Quality Unit, founded in 2004. AI in every plan Every plan has the same AI features; plans differ in how many AI agents you can run (1, 5, 50 or unlimited). AI runs on your own account with the provider you choose (OpenAI, Anthropic, Google Gemini or FlowHunt), and the provider bills you directly. LiveAgent adds no per-resolution fees and no token markup. The AI Chatbot currently runs on FlowHunt. • AI Agents that work on and distribute tickets • AI Chatbot for your website • AI Answer Assistant that drafts and improves agent replies • AI ticket summaries • Transcription of live and recorded calls • Built-in MCP server to connect external AI tools such as Claude (Business and Enterprise) One inbox for email, chat, phone and social LiveAgent brings email tickets, live chat, calls and social messages into one shared inbox. Every plan includes email ticketing, live chat, contact forms, a customer portal, a knowledge base and Android and iOS apps. From the Team plan you add a call center (inbound and outbound calls, IVR, queues and call recording, with your own SIP provider), video calls, and Facebook Messenger, WhatsApp, Viber, Telegram and X posts and mentions. Get started without starting over Migration from Zendesk, Freshdesk, Freshservice, Help Scout, Intercom, Jira or Kayako is free where a built-in migration plugin exists, and our support team answers your setup questions by live chat or ticket. No contract, no setup fee, cancel any time. Pay monthly or save up to 21% with annual billing. Your data, your region Choose where your data lives at sign-up: Europe (Frankfurt), the US (Northern Virginia) or Asia (Singapore). 2-step verification is available on every plan, single sign-on (Google, Microsoft, Facebook, Okta) from Team, and an audit log from Business. Connects with your stack Slack, Shopify, GitHub, Google Analytics 4, Salesforce, Pipedrive, Jira, Zapier, Microsoft and Google email accounts, FlowHunt, plus a REST API. Start your 30-day free trial at liveagent.com, no credit card required.

Average Rating: 4.5/5.0

Total Reviews: 1,481

How Do G2 Users Rate LiveAgent?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.1/10 (Category avg: 8.8/10)
  • Session Summary Notes: 9.3/10 (Category avg: 8.5/10)
  • Administrator Access: 8.6/10 (Category avg: 8.9/10)

Who Is the Company Behind LiveAgent?

  • Seller: QualityUnit
  • Company Website:
  • Year Founded: 2004
  • HQ Location: Bratislava, Slovakia
  • Twitter: @qualityunit
    480 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    61 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Owner
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 68% Small, 29% Medium

What Do G2 Reviewers Say About LiveAgent?

AI-generated summary from verified user reviews

Pros
  • Users find LiveAgent's ease of use exceptional, simplifying communication management and enhancing overall efficiency.
  • Users value the ease of use and feature-richness of LiveAgent, enhancing productivity and customer engagement seamlessly.
  • Users appreciate the centralized customer communication of LiveAgent, enhancing engagement and improving overall customer experience.
  • Users value the ease of use in LiveAgent, enhancing organization and improving customer communication across multiple channels.
  • Users praise LiveAgent for its efficiency, enabling fast ticket routing and centralized customer communication, enhancing productivity.
Cons
  • Users find the learning curve steep, requiring significant training to navigate LiveAgent's powerful features effectively.
  • Users note missing features in LiveAgent, including poor mobile performance and lack of customization options.
  • Users find the user interface not intuitive, leading to disappointment and difficulty in navigation and functionality.
  • Users note a steep learning curve in mastering LiveAgent, requiring substantial training for optimal usage.
  • Users express concerns about integration issues with LiveAgent, specifically regarding email, telephony, and automation with Magento.

What Are Recent G2 Reviews of LiveAgent?

What Are G2 Users Discussing About LiveAgent?

CONQUER

Conquer.io is a leading sales engagement platform designed to empower revenue teams to achieve their goals with greater efficiency and effectiveness. Our mission is to transform the way teams engage with prospects and customers, unlocking new opportunities for growth and success. By unifying communication channels, automating repetitive tasks, and providing actionable insights, Conquer.io helps organizations close deals faster and foster meaningful customer relationships. Our platform offers a comprehensive suite of tools, including auto-dialing, SMS capabilities, AI-powered cadencing, conversational intelligence, call sentiment analysis, and more, all seamlessly integrated into your CRM. With a proven track record of enhancing sales productivity, reducing time-to-close, and increasing pipeline coverage, Conquer.io is trusted by some of the most innovative and successful teams across a variety of industries. By partnering with Conquer.io, organizations gain access to a scalable, customizable solution that adapts to their unique needs, ensuring sustained competitive advantage in an ever-evolving marketplace. SOLUTIONS: Conquer.io has multiple offerings depending upon customer need. These include our Conquer Voice or Conquer Cadence modules, as well as our full Conquer Platform for organizations looking to accelerate their sales to the next level. 1. Conquer Voice: Boost productivity, engage more leads, and close deals faster with Conquer’s advanced voice dialer. Native to Salesforce, Conquer Voice revolutionizes your sales process without having to leave Salesforce, empowering reps to reach their full potential across voice, SMS, and social channels. Additionally, Conquer Voice has been ranked as the leader in dialer quality compared to other popular dialers on the market. 2. Conquer Cadence: Reach buyers on their terms with the only sales engagement platform native to Salesforce. Conquer’s optimized sales cadence empowers your team to build meaningful connections, shorten sales cycles, and close more deals—all with seamless automation that enhances every engagement. 3. Conquer Platform: Includes access to both Conquer Voice and Conquer Cadence, as well as a suite of next-level sales acceleration capabilities: • Omnichannel communication: Boost rep productivity with enterprise-grade multichannel sales management that connects voice, SMS, and social channels—all within your CRM. • AI-driven Insights: Turn data into revenue with AI sales coaching that refines your sales strategy, predicts outcomes, and drives decisions that boost your bottom line. Conquer’s AI insights give your team real-time guidance, identifying high-impact actions. Say goodbye to guesswork and watch your revenue grow like never before. • Dynamic Battlecards: CRM-integrated insights provide real-time objection-handling tips and strategy recommendations based on competitive intel—helping reps confidently navigate negotiations and close deals faster. • Sales Optimization Analytics: Gain a competitive edge with Conquer’s sales optimization analytics. Our platform not only streamlines processes but also provides powerful analytics that unveil trends and performance metrics. By harnessing this data, your team can make informed decisions, optimize strategies, and drive consistent growth. Don’t just manage your pipeline—master it. • Customization and Scalability: Our platform is highly customizable to fit the specific needs of each customer, whether a small team or a global organization.

Average Rating: 4.3/5.0

Total Reviews: 119

How Do G2 Users Rate CONQUER?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.3/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.3/10 (Category avg: 8.5/10)
  • Administrator Access: 8.0/10 (Category avg: 8.9/10)

Who Is the Company Behind CONQUER?

  • Seller: CONQUER
  • Year Founded: 2007
  • HQ Location: Reno, NV
  • LinkedIn® Page: www.linkedin.com
    87 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: District Manager
  • Top Industries: Sports, Human Resources
  • Company Size: 36% Large, 35% Medium

What Do G2 Reviewers Say About CONQUER?

AI-generated summary from verified user reviews

Pros
  • Users find CONQUER's ease of use enhances efficiency, making calls and recording dispositions simple and quick.
  • Users value the seamless automation features of CONQUER, which simplify daily tasks and enhance training efficiency.
  • Users value the easy call recording feature of CONQUER, enhancing efficiency and ease of training for new employees.
  • Users value the customizability of CONQUER, enabling tailored cadences and empowering reps with autonomy.
  • Users value the extensive customization options in CONQUER, empowering reps with autonomy and tailored cadences.
Cons
  • Users face significant call issues, including audio delays and lost recordings, impacting compliance and functionality.
  • Users face call management issues, struggling with voicemail transcriptions and missing recordings, impacting compliance and usability.
  • Users find the difficult implementation process lengthy, though support is helpful throughout the setup.
  • Users find the implementation challenges frustrating, though assistance from support helps ease the process.
  • Users are frustrated by missing features like call recordings in Conquer, impacting compliance and usability.

What Are Recent G2 Reviews of CONQUER?

Zendesk Contact Center

Zendesk for Contact Center is built with AI at its core to remove the gaps between channels, agents, and systems so every contact gets resolved faster across voice, self-service, and digital. Powered by the Zendesk Resolution Platform, it simplifies operations, accelerates service, and eliminates the fragility of legacy stacks and bolted-on tools. AI is embedded across every channel to accelerate agents and deflect the rest. Voice is native with AI Agents and Voice Copilot. And AI powered WFM, QA and reporting are included, no vendors to chase, no code to manage. Whether you're scaling quickly, expanding globally, or ditching a cobbled-together stack, Zendesk equips you to deliver faster service, better experiences, and leaner operations from day one.

Average Rating: 4.5/5.0

Total Reviews: 317

How Do G2 Users Rate Zendesk Contact Center?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 8.9/10)
  • Concurrent Calling: 7.8/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.1/10 (Category avg: 8.5/10)
  • Administrator Access: 9.3/10 (Category avg: 8.9/10)

Who Is the Company Behind Zendesk Contact Center?

  • Seller: Zendesk
  • Company Website:
  • Year Founded: 2007
  • HQ Location: San Francisco, CA
  • Twitter: @Zendesk
    102,672 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7,537 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Team Lead
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 57% Medium, 29% Small

What Do G2 Reviewers Say About Zendesk Contact Center?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Zendesk Contact Center, finding setup and customization straightforward and efficient.
  • Users value Zendesk Contact Center for its efficiency, effortlessly streamlining support across various communication channels.
  • Users appreciate the intuitive interface and seamless omnichannel capabilities of Zendesk Contact Center, enhancing efficiency and satisfaction.
  • Users value the omnichannel experience of Zendesk Contact Center, streamlining customer interactions for efficient real-time support.
  • Users value the omnichannel support of Zendesk, efficiently managing interactions and enhancing customer experiences in real-time.
Cons
  • Users experience inefficient workflow due to inconsistent SLAs and unexpected behavior in performance tracking, causing delays.
  • Users face workflow disruptions due to inconsistent SLAs and unexpected performance tracking behaviors that hinder daily operations.
  • Users experience inefficiency with Zendesk Contact Center due to inconsistent workflows and complex performance tracking setups.
  • Users desire missing features like improved notifications for new tickets and better tracking of interactions in Zendesk.
  • Users face process complexity in Zendesk Contact Center, leading to inconsistent workflows and a challenging learning curve.

What Are Recent G2 Reviews of Zendesk Contact Center?

What Are G2 Users Discussing About Zendesk Contact Center?

Enghouse Contact Center

Enghouse Interactive is a global provider of contact center software and services, trusted by organizations worldwide to deliver reliable, scalable customer engagement solutions. Backed by decades of experience and a broad customer experience (CX) portfolio, Enghouse supports businesses of all sizes as their engagement needs evolve. The Enghouse Contact Center solution—available in the cloud or on-premises—offers comprehensive omnichannel capabilities, including voice, video, digital channels, and outbound communications. The platform features AI-powered self-service, agent assistance, and quality management, along with built-in workforce management and robust third-party integrations.

Average Rating: 4.3/5.0

Total Reviews: 94

How Do G2 Users Rate Enghouse Contact Center?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.7/10 (Category avg: 8.8/10)
  • Session Summary Notes: 7.9/10 (Category avg: 8.5/10)
  • Administrator Access: 8.7/10 (Category avg: 8.9/10)

Who Is the Company Behind Enghouse Contact Center?

  • Seller: Enghouse Systems
  • Company Website:
  • Year Founded: 1984
  • HQ Location: Markham
  • Twitter: @EnghouseInterac
    2,418 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,284 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Telecommunications
  • Company Size: 67% Medium, 25% Large

What Do G2 Reviewers Say About Enghouse Contact Center?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the accuracy of real-time translations in Enghouse Contact Center, enhancing communication across various channels.
  • Users appreciate the accuracy of information in Enghouse, enhancing support and ensuring effective customer interactions.
  • Users value the AI efficiency of Enghouse, enhancing customer interactions with smart matching and insightful analysis.
  • Users value the smart AI integration of Enghouse Contact Center, enhancing customer support across multiple communication channels.
  • Users appreciate the intelligent AI technology of Enghouse Contact Center, enhancing support and customer interactions across channels.
Cons
  • Users find the complex customization required for settings daunting, highlighting the need for advanced technical support.
  • Users find the complex implementation of Enghouse Contact Center requires extensive customization and technical support for effective deployment.
  • Users find the complex configuration and deployment process of Enghouse Contact Center challenging and resource-intensive.
  • Users find the complex setup process challenging, requiring technical support and significant financial investment.
  • Users face customization difficulties in configuring settings, necessitating advanced technical support and complicating deployment.

What Are Recent G2 Reviews of Enghouse Contact Center?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated