![Kevin D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kevin D.")
KD

Kevin D.

Jr. PPC Associate

Small-Business (50 or fewer emp.)

5/19/2025

"Effortless Call Tracking with AI Insights, Needs Setup Simplification"

4.5/5

What do you like best about CallRail?

I love that with CallRail, I can easily track and filter out the things I need to check. It makes learning more about the AI tracking and how they work based on the transcript much more accessible. It really makes things a lot easier compared to doing manual labor and allows me to have fast data and tag easily without consuming a lot of time. It helps me to quickly learn more about the calls we've tracked. Review collected by and hosted on G2.com.

What do you dislike about CallRail?

Sometimes, the AI can create some issues. I did encounter that, especially when it comes to reading transcripts and identifying whether a patient is new, existing, or scheduled. I hope the AI will improve in these areas. There are also challenges with the setup process; it could be easier or have simpler steps to set up CallRail. Review collected by and hosted on G2.com.

What problems is CallRail solving and how is that benefiting you?

I use CallRail for tracking calls. I love that I can easily track and filter out things I need to check. It makes things easier compared to manual labor and lets me tag fast without consuming time. Review collected by and hosted on G2.com.

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Rating Updated (7/31/2026)
Current UserValidated ReviewerIncentivizedSource: Seller invite

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4.5 out of 5 · Verified reviews from real users

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