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Nectar Desk Reviews & Product Details

Nectar Desk is a comprehensive call center software offering seamless integration, real-time analytics, and multi-channel support. It enhances customer interactions, boosts agent productivity, and provides insightful reporting, making it an essential tool for efficient and effective customer service management.

Seller

NectarDesk

Discussions

Nectar Desk Community

Languages Supported

German, English, French, Japanese, Portuguese, Spanish, Turkish

Overview by

Andriy Azarov (CEO at Nectar Desk. Chief Adviser at Sales Nash.)

Pricing

Pricing provided by Nectar Desk.

Multi-Channel

$50.00

1 - User/Month

View More Pricing Information

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Nectar Desk Integrations

(1)

Integration information sourced from real user reviews.

G2 reviews are authentic and verified.

Here's how.

DP

Dana P.

Digital Marketing Director

Small-Business (50 or fewer emp.)

2/12/2025

"Great solution for sales and omnichannel marketing"

5/5

What do you like best about Nectar Desk?

As the Digital Marketing Director at Canaflora, I day-to-day use Nectar Desk for our sales and marketing operations. It covers the full spectrum of call center needs, from inbound and outbound calling to call queue management and IVR setups. Nectar Desk integrates well with our CRM, enabling real-time updates on customer data and call outcomes. Review collected by and hosted on G2.com.

What do you dislike about Nectar Desk?

I had several issues but their support team has proven to be highly responsive and helpful. Review collected by and hosted on G2.com.

What problems is Nectar Desk solving and how is that benefiting you?

The reporting dashboard within Nectar Desk offers real-time insights into agent performance, call statistics, and campaign success rates. This level of transparency helps us make data-driven decisions quickly. We optimize call scripts, adjust marketing strategies, or reallocate resources to the most successful campaigns. Review collected by and hosted on G2.com.

AB

Antoha B.

Manager

Small-Business (50 or fewer emp.)

2/12/2025

"We run a clothing store and use Nectar Desk for our call center, and it works great!"

5/5

What do you like best about Nectar Desk?

The software has many useful features, like Instagram integration, call recording, and live reports, which help us stay organized and efficient. We also love how it connects with Shopify. The system is simple to use, even for new team members, so training is quick and hassle-free. Their support team is always fast, friendly, and helpful whenever we need assistance. Review collected by and hosted on G2.com.

What do you dislike about Nectar Desk?

It would be great to have a mobile app, but it’s not available yet. Review collected by and hosted on G2.com.

BR

Brandon R.

Executive Administrative Assistant

Small-Business (50 or fewer emp.)

11/5/2024

"Avoid NectarDesk"

1/5

What do you like best about Nectar Desk?

I liked the SMS texting feature the best probably. Review collected by and hosted on G2.com.

What do you dislike about Nectar Desk?

The customer service is horrible and their reporting is rudimentary. Review collected by and hosted on G2.com.

NM

Nazar M.

Lead Generation Manager

Small-Business (50 or fewer emp.)

3/29/2021

"A great platform for outbound call and SMS campaigns"

5/5

What do you like best about Nectar Desk?

pros:

- has a lot of cool automations and options;

- user friendly;

- great support; Review collected by and hosted on G2.com.

What do you dislike about Nectar Desk?

no cons, but integration with HubSpot would be great. Review collected by and hosted on G2.com.

What problems is Nectar Desk solving and how is that benefiting you?

We have been using Nectar desk for a few months already, most of all preview dialer, automated campaigns and SMS campaigns. The system is really user friendly and works well for our outbound campaigns. Customer service team is doing a great job, they set us up and did training sessions, our agents felt comfortable using the system. I truly recomment Nectar Desk, as besides the advanced functionality and good support, it's cheap enough. Review collected by and hosted on G2.com.

BE

Brad E.

Managing Director

Financial Services

Small-Business (50 or fewer emp.)

3/19/2019

"Too Many Bugs And Poor Customer Service/Technical Support"

0.5/5

What do you like best about Nectar Desk?

The user interface was very easy to navigate and use. Review collected by and hosted on G2.com.

What do you dislike about Nectar Desk?

There were a lot of issues with the system and integrations. Almost impossible to cancel once you sign up to. You just keep getting put in a loop by the customer service team. I had days and days without the ability to call leads due to these issues and always took up to 24 hours for each issue to be addressed. Review collected by and hosted on G2.com.

Recommendations to others considering Nectar Desk:

The system has a lot of potential but they need to invest in some qualified technical support staff, not just a 'chat support' feature that goes to someone that can't help you. Review collected by and hosted on G2.com.

What problems is Nectar Desk solving and how is that benefiting you?

Calling and managing leads generated in ActiveCampaign Review collected by and hosted on G2.com.

UI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

12/6/2017

"Great quality, customer service, and ease of use"

5/5

What do you like best about Nectar Desk?

The numerous number of features for making our twenty-person office sound and perform as productively as any large private enterprise. The ease of installation and scalability let us grow from 15 to 20 agents enabled us to deliver the same services away from our desks smoothly. Review collected by and hosted on G2.com.

What do you dislike about Nectar Desk?

I've been happy with Nectar Desk. As our previous call center system was not enough reliable - there were constant issues with calls’ lost and bad networks. So I have a fully eye of comparison and Nectar Desk is much better. Review collected by and hosted on G2.com.

Recommendations to others considering Nectar Desk:

Undoubtedly, first of all, you have to do the analysis of demanded tools for your company. For us, Nectar Desk is an absolute fit. The Simplicity of usage and management connected with predictable billing was the bottom line. Our agents haven’t had any problems with learning the calling features, as well as analytics and monitoring capabilities. Review collected by and hosted on G2.com.

What problems is Nectar Desk solving and how is that benefiting you?

Ability to instantly add users to multiple office locations within the same call center software.

Quality inbound and outbound calls to customers and robustness of Nectar Desk system helped our sales reps to widen the sales, and features assisted in improving communication skills significantly. Nectar Desk provides the user and customer with speedy service. Review collected by and hosted on G2.com.