Best Chatbots Software - Page 8

How Many Chatbots Software Products Does G2 Track?

Total Products under this Category: 799

Category Stats (Oct 2026)

  • Average Rating: 4.52/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Caretta (+1.75%) - Among all products in this category, Caretta recorded the largest rating increase compared to last month

Last updated: October 13, 2026

How Does G2 Rank Chatbots Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 81,100+ Authentic Reviews
  • 799+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Chatbots Software

G2 Grid® for Chatbots Software plotting products by satisfaction and market presence

Highlighted products: Qualified, Zendesk for Customer Service, Fin, Jotform AI Agents, Birdeye, Tidio, Genesys Cloud CX, and Paylocity.

Underlying data: [Grid® JSON](https://www.g2.com/categories/chatbots/grids.json?focus%5B%5D=qualified&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=fin&focus%5B%5D=jotform-ai-agents&focus%5B%5D=birdeye&focus%5B%5D=tidio&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=paylocity)

HCL Clara

The Intelligent Virtual Assistant, enhancing Workload Automation customers’ experience with natural language processing interactions and troubleshooting actions. understands human input, provides answers by tapping into a rich, specialized knowledge base. Clara allows direct interaction with HCL Software products in natural language to execute tasks and enables users to quickly learn how to use and troubleshoot products.

Average Rating: 4.1/5.0

Total Reviews: 18

How Do G2 Users Rate HCL Clara?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)
  • Control: 8.1/10 (Category avg: 8.7/10)
  • Analytics: 8.2/10 (Category avg: 8.5/10)
  • Collection of information: 7.7/10 (Category avg: 8.7/10)

Who Is the Company Behind HCL Clara?

  • Seller: HCL Technologies
  • Year Founded: 1999
  • HQ Location: Noida, Uttar Pradesh
  • Twitter: @hcltech
    425,043 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    258,955 employees on LinkedIn®
  • Ownership: NSE - National Stock Exchange of India

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 50% Medium, 50% Small

What Are Recent G2 Reviews of HCL Clara?

LivePerson

LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transformation, orchestrate conversations across all channels, departments and systems, supercharge agent productivity, and deliver more personalized, AI-empowered customer experiences. Our platform is built for large, highly-regulated, consumer-facing enterprises. Hundreds of the world’s leading brands — including HSBC, Burberry, Chipotle, and Virgin Media — use our Conversational Cloud® platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of generative AI and large language models(LLM) for better business outcomes. With LivePerson’s solutions, you can understand what customers want, connect to the right channels, assist your agents, and embrace AI-powered automation — all in service of your business and customers. Here are some of the business outcomes brands are seeing with LivePerson: - 2x uptick in employee efficiency - 10X conversions vs. traditional digital - 20% boost in customer satisfaction - 90% automation containment rates - 50% decrease in agent attrition rates With LivePerson, you have the world’s largest dataset at your fingertips. The Conversational Cloud platform powers nearly 1 billion conversational interactions each month, making our AI more accurate than any competitor and used by every major industry across the world. We help you turn your customers’ words into actionable data — and dollar signs for your business.

Average Rating: 4.3/5.0

Total Reviews: 185

How Do G2 Users Rate LivePerson?

  • Has the product been a good partner in doing business?: 8.0/10 (Category avg: 9.1/10)
  • Control: 8.6/10 (Category avg: 8.7/10)
  • Analytics: 8.0/10 (Category avg: 8.5/10)
  • Collection of information: 8.6/10 (Category avg: 8.7/10)

Who Is the Company Behind LivePerson?

  • Seller: LivePerson
  • Company Website:
  • Year Founded: 1995
  • HQ Location: New York, NY
  • Twitter: @LivePerson
    10,758 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,181 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Internet, Retail
  • Company Size: 43% Medium, 33% Large

What Do G2 Reviewers Say About LivePerson?

AI-generated summary from verified user reviews

Pros
  • Users value the intelligent AI responses of LivePerson, enhancing personalized and engaging customer interactions across various channels.
  • Users value the ease of use of LivePerson, enabling seamless, personalized interactions across multiple communication channels.
  • Users appreciate the intelligent and personalized responses of LivePerson, enhancing engagement across multiple digital channels.
  • Users appreciate the intelligent AI responses of LivePerson, enhancing personalized interactions and valuable insights across channels.
  • Users value the efficiency of LivePerson, benefiting from swift customer engagement and effective communication across channels.
Cons
  • Users often find the learning curve steep, making onboarding challenging for new developers or teams.
  • Users find the complexity of setup for LivePerson daunting, particularly novice users struggling with functionality and performance.
  • Users face a steep learning curve with LivePerson, making initial setup and optimization challenging and time-consuming.
  • Users find LivePerson to be very expensive, with high implementation costs and demands on resources for setup.
  • Users find the missing features, such as email integration and improved reporting, hinder the overall experience with LivePerson.

What Are Recent G2 Reviews of LivePerson?

Futr

Futr is a chat-as-a-service platform that is supercharging customer service capabilities with auto, live, video & social chat - in any language and on any channel. With clients including a number of police forces, leading retailers and charities, Futr is helping smart organisations connect with their audiences through always on, always instant, always insightful chat services. Don't take our word for it. Try out the Futr platform for free with our one-month trial! - Instant Auto Chat deployment - Tracked usage & benchmarked ROI - Dedicated support with scheduled check-in's - End of trial business case review - No obligation - no credit card required

Average Rating: 4.7/5.0

Total Reviews: 21

How Do G2 Users Rate Futr?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Control: 9.3/10 (Category avg: 8.7/10)
  • Analytics: 8.9/10 (Category avg: 8.5/10)
  • Collection of information: 9.6/10 (Category avg: 8.7/10)

Who Is the Company Behind Futr?

  • Seller: Futr
  • Year Founded: 2017
  • HQ Location: London, England
  • LinkedIn® Page: www.linkedin.com
    8 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 48% Medium, 38% Small

What Are Recent G2 Reviews of Futr?

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Rulai

Rulai's Conversational Computing Platform is the most advanced all-in-one Conversational AI platform in the market, designed to accelerate time-to-value. Companies can use Rulai to build sophisticated Virtual Assistants and Chatbots in record time with minimal coding or AI knowledge. Rulai's proprietary S.A.F.E. methodology ensures that Conversational AI projects can be managed on tight schedules and deliver on the KPIs. S.A.F.E. stands for Smart - Action Oriented - Fast Learner - Extensible. -> SMART - Rulai is the only company with a Level 3 Dialog Manager, capable of constructing a conversation in real-time based on context. This includes the ability to handle multiple intents and context switching, without coding. -> ACTION ORIENTED - Powerful bots need to do more than just FAQ. They need to automate entire workflows. Rulai's Javascript engine, prebuilt integrations, and connections with 3rd party RPA providers allows for fast integration with enterprise systems. -> FAST LEARNER - Bot builders can rely on Rulai's accelerators to ingest data, knowledge, and workflows and turn them into bots with a click of a button. Rulai bots can also learn from past transcripts, and of course, learn from experience by guiding bot builders to problem areas. Rulai's no-code design studio enables bot builders to quickly build and iterate on bot versions. -> EXTENSIBLE - Rulai's platform can support customer, employee, and agent facing use cases and can be deployed across voice, text, or messaging channels to provide a true omnichannel customer journey-based solution. Rulai's platform has been designed with the enterprise in mind. It is SOC2 Type 2 and PCI compliant and can run on any cloud, including Amazon, Google, Microsoft as well as in on-premise environments. Rulai was selected by Forbes as one of the most promising AI companies in the US.

Average Rating: 4.6/5.0

Total Reviews: 66

How Do G2 Users Rate Rulai?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.1/10)
  • Control: 9.0/10 (Category avg: 8.7/10)
  • Analytics: 9.0/10 (Category avg: 8.5/10)
  • Collection of information: 8.9/10 (Category avg: 8.7/10)

Who Is the Company Behind Rulai?

  • Seller: Rulai
  • Year Founded: 2016
  • HQ Location: Campbell, CA
  • Twitter: @Rulaiinc
    201 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    8 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 60% Small, 22% Large

What Do G2 Reviewers Say About Rulai?

AI-generated summary from verified user reviews

Pros
  • Users praise Rulai for its intuitive ease of use, requiring little to no coding for effective implementation.
  • Users find Rulai offers a smooth and easy setup, making chatbot creation and deployment effortless.
  • Users value the flexibility and complexity handling of Rulai, enhancing enterprise customer service through advanced AI integration.
  • Users value the ease of use and flexibility of Rulai, enabling significant business growth without extensive technical skills.
  • Users find Rulai's easy integrations impressive, appreciating its flexibility and helpful support during projects.
Cons
  • Users acknowledge growing pains in Rulai's AI capabilities, but believe improvements are on the horizon with expertise and partnerships.
  • Users experience connectivity issues with Rulai, but improvements are anticipated as the company evolves.
  • Users find the difficulties in extracting analytics from Rulai hinder their ability to customize data insights.
  • Users feel there is a lack of detail in Rulai's documentation, craving more completeness and examples.
  • Users feel the documentation is lacking in detail, with a need for more comprehensive examples and clarity.

What Are Recent G2 Reviews of Rulai?

What Are G2 Users Discussing About Rulai?

Alana AI

Olá, eu sou a Alana, uma inteligência artificial proprietária criada para atendimento, marketing e vendas. Eu nasci para melhorar o relacionamento entre marcas e clientes.

Average Rating: 4.6/5.0

Total Reviews: 25

How Do G2 Users Rate Alana AI?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.1/10)
  • Control: 9.0/10 (Category avg: 8.7/10)
  • Analytics: 9.4/10 (Category avg: 8.5/10)
  • Collection of information: 9.2/10 (Category avg: 8.7/10)

Who Is the Company Behind Alana AI?

  • Seller: Alana AI
  • Year Founded: 2017
  • HQ Location: London, England
  • LinkedIn® Page: www.linkedin.com
    22 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 80% Small, 20% Medium

What Are Recent G2 Reviews of Alana AI?

What Are G2 Users Discussing About Alana AI?

OMQ Chatbot | ChatGPT/GPT-4 Beta-Version

NEW: OMQ releases the first German chatbot based on ChatGPT/GPT-4. The beta version is now available for testing to companies from all industries. OMQ Chatbot automates the answering of customer inquiries in chats or Instant Messaging platforms such as WhatsApp, Facebook, Telegram, among other. OMQ Artificial Intelligence learns independently and distributes the knowledge, so that all products can reach for the same information. OMQ Chatbot answers to the customer requests with the information in the knowledge base, automatically and precisely without an agent. It follows the natural flow of the conversation by answering in chat bubble and giving interactive answers. Only when the chatbot reaches its limits, it will connect customers to an employee, who can handle more complicated or unique cases.

Average Rating: 4.3/5.0

Total Reviews: 12

How Do G2 Users Rate OMQ Chatbot | ChatGPT/GPT-4 Beta-Version?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.1/10)
  • Control: 8.5/10 (Category avg: 8.7/10)
  • Analytics: 8.3/10 (Category avg: 8.5/10)
  • Collection of information: 9.0/10 (Category avg: 8.7/10)

Who Is the Company Behind OMQ Chatbot | ChatGPT/GPT-4 Beta-Version?

  • Seller: OMQ
  • Year Founded: 2010
  • HQ Location: Berlin
  • LinkedIn® Page: www.linkedin.com
    11 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 72% Small, 17% Large

What Do G2 Reviewers Say About OMQ Chatbot | ChatGPT/GPT-4 Beta-Version?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the helpful nature of OMQ Chatbot, enhancing their business with effective solutions and improved conversation rates.
  • Users commend the exceptional customer support of OMQ Chatbot, significantly boosting conversation rates and overall business efficiency.
  • Users appreciate the time-saving benefits of OMQ Chatbot, delivering rapid and accurate solutions that enhance productivity.
  • Users value the customizability of the OMQ Chatbot, seamlessly integrating with various social media platforms and languages.
  • Users highlight the efficiency of OMQ Chatbot, noting rapid handling of inquiries and improved overall productivity.
Cons
  • Users find the chatbot occasionally suffers from slow loading, affecting the overall user experience during extended use.
  • Users note a limitation in handling niche queries requiring up-to-date and detailed information beyond its training.
  • Users find the cost of the OMQ Chatbot to be high, impacting overall satisfaction with the product.
  • Users find the chatbot costly and experience lag after extended use, affecting overall satisfaction.
  • Users note the performance issues of the OMQ Chatbot, highlighting slow responses and the need for specific queries.

What Are Recent G2 Reviews of OMQ Chatbot | ChatGPT/GPT-4 Beta-Version?

What Are G2 Users Discussing About OMQ Chatbot | ChatGPT/GPT-4 Beta-Version?

My AskAI

My AskAI is the most affordable AI customer service agent, integrated into your existing help desk (Zendesk, Intercom, Freshdesk, HubSpot, and Gorgias) and available 24/7 to give instant answers to your customers. Set up in minutes, without the need for developers and trained on your help center, knowledge base, website and live customer data, the AI agent ensures your customers always have an answer to their questions. If it can't answer it will pass them over to your (human) team, giving the best of both worlds and increasing customer satisfaction and retention. • >5x cheaper than native AI solutions, at $0.10 per ticket, but with comparable (often better) answer quality and performance. • Improve your AI agent's performance over time through automatic self-learning. • Fully customize and control your AI agent's brand and tone of voice with configurable guidance that also lets you set up custom scenarios for handovers. • Set up AI tasks to allow your AI agent to autonomously perform complex actions like refunds, KYC, seat management, address changes and more. • Use the AI agent internally, without responding directly to customers, with AI-generated internal/private notes or via our copilot extension. On average 75% of conversations are resolved directly by our AI agents across a range of hundreds of eCommerce, SaaS and marketplace platforms and businesses, saving thousands of hours of support time that can be better spent providing service in the more complex cases. Reduce your support requests, overnight, with My AskAI.

Average Rating: 4.5/5.0

Total Reviews: 17

How Do G2 Users Rate My AskAI?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.1/10)
  • Control: 8.5/10 (Category avg: 8.7/10)
  • Analytics: 8.8/10 (Category avg: 8.5/10)
  • Collection of information: 8.6/10 (Category avg: 8.7/10)

Who Is the Company Behind My AskAI?

  • Seller: My AskAI
  • Year Founded: 2022
  • HQ Location: London, UK
  • Twitter: @usemyaskai
    515 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 48% Small, 43% Medium

What Do G2 Reviewers Say About My AskAI?

AI-generated summary from verified user reviews

Pros
  • Users commend the easy onboarding and powerful integrations of My AskAI, enhancing customer support efficiency significantly.
  • Users commend the ease of use of My AskAI, highlighting its quick setup and intuitive integration with other platforms.
  • Users value the time-saving capabilities of My AskAI, simplifying customer support and enhancing efficiency for teams.
  • Users find the easy setup of My AskAI convenient, enhancing customer support seamlessly with minimal effort.
  • Users find My AskAI incredibly helpful for easy onboarding and effective integration into workflows, enhancing overall productivity.
Cons
  • Users face limitations in AI capabilities, including issues with screenshot reading and email response accuracy.
  • Users find the inaccuracy in responses frustrating, impacting reliability and effectiveness in communication.
  • Users find the learning curve steep, especially when dealing with advanced setups and integrations for non-tech users.
  • Users find the cost structure confusing and prohibitive, especially for startups needing more affordable options.
  • Users find the high costs of My AskAI's plans, especially for branding removal, off-putting and limiting for smaller teams.

What Are Recent G2 Reviews of My AskAI?

Octocom AI Customer Experience Suite

Octocom AI Customer Experience Suite is a comprehensive platform designed to enhance customer interactions through advanced artificial intelligence. It offers businesses the tools to automate and personalize customer engagement, leading to improved satisfaction and loyalty. Key Features and Functionality: - AI-Powered Chatbots: Deploy intelligent chatbots capable of handling a wide range of customer inquiries, providing instant responses, and reducing wait times. - Omnichannel Support: Integrate seamlessly across various communication channels, including email, social media, and live chat, ensuring a consistent customer experience. - Customer Insights and Analytics: Utilize advanced analytics to gain deep insights into customer behavior, preferences, and feedback, enabling data-driven decision-making. - Personalization Engine: Deliver tailored content and recommendations to customers based on their interaction history and preferences, enhancing engagement. - Automated Workflow Management: Streamline customer service processes by automating routine tasks, allowing human agents to focus on complex issues. Primary Value and Solutions Provided: Octocom AI Customer Experience Suite addresses the challenge of managing and improving customer interactions at scale. By automating routine tasks and providing personalized experiences, it helps businesses reduce operational costs, increase efficiency, and build stronger customer relationships. The suite's comprehensive analytics empower organizations to make informed decisions, ultimately driving growth and customer satisfaction.

Average Rating: 5.0/5.0

Total Reviews: 18

How Do G2 Users Rate Octocom AI Customer Experience Suite?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Control: 9.6/10 (Category avg: 8.7/10)
  • Analytics: 9.0/10 (Category avg: 8.5/10)
  • Collection of information: 9.4/10 (Category avg: 8.7/10)

Who Is the Company Behind Octocom AI Customer Experience Suite?

  • Seller: Octocom
  • Year Founded: 2023
  • HQ Location: London, GB
  • LinkedIn® Page: www.linkedin.com
    8 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Retail
  • Company Size: 61% Small, 39% Medium

What Do G2 Reviewers Say About Octocom AI Customer Experience Suite?

AI-generated summary from verified user reviews

Pros
  • Users commend the responsive and dedicated customer support from Octocom, enhancing their overall experience and satisfaction.
  • Users find Octocom AI's ease of use exceptional, appreciating the straightforward setup and intuitive design.
  • Users highlight the easy setup of Octocom AI, allowing swift implementation and enhanced customer support effectiveness.
  • Users value the customizability of Octocom, as it allows tailored workflows for diverse business needs.
  • Users find Octocom AI easy to implement, appreciating its intuitive design and quick setup across multiple domains.

What Are Recent G2 Reviews of Octocom AI Customer Experience Suite?

QuickCEP

QuickCEP has been revolutionizing the industry since its founding in 2021. With a global presence, we've successfully helped businesses of all sizes boost their customer support and conversion rates.

Average Rating: 4.6/5.0

Total Reviews: 19

How Do G2 Users Rate QuickCEP?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.1/10)
  • Control: 7.6/10 (Category avg: 8.7/10)
  • Analytics: 8.3/10 (Category avg: 8.5/10)
  • Collection of information: 8.2/10 (Category avg: 8.7/10)

Who Is the Company Behind QuickCEP?

Who Uses This Product?

  • Top Industries: Automotive
  • Company Size: 52% Small, 48% Medium

What Do G2 Reviewers Say About QuickCEP?

AI-generated summary from verified user reviews

Pros
  • Users value the excellent customer support of QuickCEP, enhancing operational efficiency and user satisfaction greatly.
  • Users appreciate the intuitive design and comprehensive functionality of QuickCEP, enhancing operational efficiency and customer engagement.
  • Users value the seamless integrations of QuickCEP, enhancing client interactions and operational efficiency across multiple platforms.
  • Users find QuickCEP to be a time-saving tool, streamlining bookings and automating customer interactions efficiently.
  • Users value the efficiency of QuickCEP, benefiting from seamless integration and streamlined customer interactions.
Cons
  • Users face significant integration issues with QuickCEP, leading to frustration and concerns about data privacy and costs.
  • Users note the limitations in AI responses of QuickCEP, especially with complex or lengthy customer queries.
  • Users find QuickCEP's high integration costs burdensome, raising concerns over data privacy and trust in security.
  • Users highlight the limited quality and similarity of chatbot answers when addressing complex or lengthy customer queries.
  • Users face connectivity issues that disrupt customer interactions, especially in areas with poor internet service.

What Are Recent G2 Reviews of QuickCEP?

DeepConverse

DeepConverse helps businesses automate and scale their customer conversations. DeepConverse offers Chatbot, Conversational Search, and Interactive Guides to provide a delightful support experience to your users. Trusted by leading brands like Pandora, Logitech, Jaybird, and many more. Backed with 50+ support APIs, DeepConverse lets you easily and securely automate recurring payments, appointment bookings, customer identity verification, etc. By offering outstanding self-support for troubleshooting and delivering seamless customer support. DeepConverse AI gets trained in less than 30 minutes, enabling you to scale your % deflection month-over-month without having to increase your support efforts.

Average Rating: 4.9/5.0

Total Reviews: 13

How Do G2 Users Rate DeepConverse?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.1/10)
  • Analytics: 5.0/10 (Category avg: 8.5/10)
  • Collection of information: 6.7/10 (Category avg: 8.7/10)

Who Is the Company Behind DeepConverse?

  • Seller: DeepConverse
  • Year Founded: 2017
  • HQ Location: United States
  • Twitter: @DeepConverse
    11 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    5 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 54% Small, 46% Medium

What Do G2 Reviewers Say About DeepConverse?

AI-generated summary from verified user reviews

Pros
  • Users commend DeepConverse for its excellent automation capabilities, significantly enhancing customer support efficiency and reducing costs.
  • Users highlight the significant cost savings achieved through DeepConverse's effective automation in customer support processes.
  • Users commend the exceptional business support from DeepConverse, enhancing automation and efficiency in customer service processes.
  • Users highlight the strong customer engagement of DeepConverse, enhancing support automation and operational efficiency.
  • Users commend DeepConverse for their exceptional customer support, effectively addressing complex automation and operational demands.

What Are Recent G2 Reviews of DeepConverse?

What Are G2 Users Discussing About DeepConverse?

ShopPop

ShopPop makes Messenger a powerful marketing channel for your business by starting and automating conversations at scale. When you connect ShopPop to your business, you will grow your audience, handle all conversations in one inbox and re-engage them to get more sales and generate better leads.

Average Rating: 4.7/5.0

Total Reviews: 13

How Do G2 Users Rate ShopPop?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind ShopPop?

  • Seller: ShopPop
  • Year Founded: 2016
  • HQ Location: Amsterdam, Noord-Holland
  • Twitter: @ShopPop
    102 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    3 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 57% Small, 36% Medium

What Are Recent G2 Reviews of ShopPop?

What Are G2 Users Discussing About ShopPop?

Botsonic

Botsonic helps you create Advanced AI Agents. Use Your Company's Knowledge to Intelligently Resolve Over 70% of Queries and Automate Tasks. Botsonic's AI agents intelligently make decisions based on your company's extensive knowledge, then autonomously perform tasks such as updating CRM systems, scheduling appointments, and more. Instead of the traditional rule-based and unintelligent chatbots of the current generation, Botsonic is very smart (thanks to Generative AI) and provides personalized responses from the business's own knowledge base, website, and other data sources, all in their own style guide. Additionally, companies have the flexibility to brand the bot with their own colors, logos, etc. With the capability to reduce support volume by up to 80%, Botsonic enables support teams to concentrate on high-value interactions, thereby enhancing customer satisfaction and brand loyalty.

Average Rating: 4.6/5.0

Total Reviews: 91

How Do G2 Users Rate Botsonic?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.1/10)
  • Control: 8.7/10 (Category avg: 8.7/10)
  • Analytics: 8.5/10 (Category avg: 8.5/10)
  • Collection of information: 8.5/10 (Category avg: 8.7/10)

Who Is the Company Behind Botsonic?

  • Seller: Writesonic, Inc.
  • Year Founded: 2021
  • HQ Location: San Francisco, US
  • Twitter: @WriteSonic
    17,502 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    138 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Marketing and Advertising
  • Company Size: 73% Small, 18% Medium

What Do G2 Reviewers Say About Botsonic?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Botsonic, appreciating its intuitive design and no-code approach for effortless integration.
  • Users commend the easy implementation of Botsonic, highlighting its user-friendly setup and seamless integration into various platforms.
  • Users commend the easy setup of Botsonic, appreciating its user-friendly experience and quick integration into various platforms.
  • Users value the user-friendly integrations of Botsonic, enabling effortless connection and functionality expansion without technical expertise.
  • Users commend Botsonic for its intuitive configuration, making setup and operation seamless and user-friendly for all levels.
Cons
  • Users face a steep learning curve with Botsonic, struggling to optimize performance and fine-tune the bot's capabilities.
  • Users find the lack of clarity in AI training limits their ability to optimize Botsonic's performance effectively.
  • Users face communication issues with Botsonic support, leading to frustration when resolving upload and help problems.
  • Users find the cost aspect of Botsonic can climb quickly, especially for serious use beyond the free version.
  • Users feel the need for better customization options in Botsonic to personalize branding and logos effectively.

What Are Recent G2 Reviews of Botsonic?

CBOT

CBOT is an enterprise agentic AI platform that enables organizations to build, deploy, and manage AI agents that communicate across voice and digital channels, take action in enterprise systems, and execute business processes. It brings Voice AI, digital agents, workflow automation, and customer service teams together on one platform, with cloud, private cloud, and fully on-premise deployment options. CBOT's digital employees include TAHSİLDAR for debt collection, GÜVEN for insurance claims, KALYA for quality management and ADİL for emergency response. CBOT builds its own language models and speech technology with deep Turkish support. Customers include Garanti BBVA, İşbank, QNB Finansbank, VakıfBank, Halkbank, Türk Telekom and Pegasus. Specialties Agentic AI, Voice AI, AI Agents, Digital Employees, Enterprise AI, Speech Recognition, Text-to-Speech, LLM, On-premise AI, Debt Collection AI, Contact Center AI

Average Rating: 4.6/5.0

Total Reviews: 12

How Do G2 Users Rate CBOT?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.1/10)
  • Control: 9.2/10 (Category avg: 8.7/10)
  • Analytics: 8.3/10 (Category avg: 8.5/10)
  • Collection of information: 9.2/10 (Category avg: 8.7/10)

Who Is the Company Behind CBOT?

  • Seller: CBOT
  • Year Founded: 2017
  • HQ Location: Istanbul, Türkiye
  • Twitter: @cbot_ai
    1,261 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    58 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 42% Large, 33% Medium

What Are Recent G2 Reviews of CBOT?

What Are G2 Users Discussing About CBOT?

Helpwise

Helpwise is an easy to setup customer service platform that empowers customer facing teams to drive revenue for businesses. The all-in-one platform streamlines customer conversations across various channels, including email, SMS, calls, social media, and live chat. Helpwise eliminates the need for shared logins and passwords, allowing your team to establish individual accountability. Collaborate easily on customer conversations by leaving notes or sharing drafts. Use self-service features such as help center and chatbots to reduce inbound customer queries and promote a culture of self serve among your customers. Setup Automation rules to reduce manual tasks and boost agent productivity. You can also gain insights into team productivity and CSAT with reporting & analytics. Helpwise integrates with 50+ tools so that the agents can have complete context about customers within the conversation.

Average Rating: 4.6/5.0

Total Reviews: 178

How Do G2 Users Rate Helpwise?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Control: 7.3/10 (Category avg: 8.7/10)
  • Analytics: 7.3/10 (Category avg: 8.5/10)
  • Collection of information: 8.3/10 (Category avg: 8.7/10)

Who Is the Company Behind Helpwise?

  • Seller: Saas Labs
  • Year Founded: 2016
  • HQ Location: Palo Alto, California
  • Twitter: @saas_labs
    319 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    402 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Owner
  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 90% Small, 10% Medium

What Do G2 Reviewers Say About Helpwise?

AI-generated summary from verified user reviews

Pros
  • Users value the excellent customer management of Helpwise, noting responsive support that resolves issues effectively.
  • Users value the supportive customer service provided by Helpwise, enhancing satisfaction and problem resolution.
  • Users value the easy access to exceptional support from Helpwise, enhancing their overall experience with the platform.
  • Users value the exceptional support provided by Helpwise, making problem-solving efficient and effective.
  • Users commend the platform usability of Helpwise, appreciating its seamless support and recommendation as a primary mailing solution.

What Are Recent G2 Reviews of Helpwise?

What Are G2 Users Discussing About Helpwise?

Botmaker

Botmaker is an advanced conversational platform that allows you to give smart and fast answers to your customers in all digital channels. With Botmaker you can build digital experiences with hybrid IA and human agents. Grow your business with automated solutions for chat commerce, customer service, and help desk operations. Through artificial intelligence and machine learning, the platform allows you to understand and anticipate your customers' needs and requests. With over 9 years in the market, we are present in Brazil, Argentina, Colombia, Mexico, the US and more than 40 countries. We are WhatsApp Solution Provider, Meta Business Partner, Google Partner, TikTok Partner and Apple Messaging Service Provider. Are you ready to take your customer service to the next level? 🚀

Average Rating: 4.5/5.0

Total Reviews: 276

How Do G2 Users Rate Botmaker?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.1/10)
  • Control: 8.6/10 (Category avg: 8.7/10)
  • Analytics: 7.9/10 (Category avg: 8.5/10)
  • Collection of information: 8.2/10 (Category avg: 8.7/10)

Who Is the Company Behind Botmaker?

  • Seller: Botmaker
  • Company Website:
  • Year Founded: 2016
  • HQ Location: Miami, US
  • Twitter: @botmaker_io
    312 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    185 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Analista
  • Top Industries: Financial Services, Telecommunications
  • Company Size: 60% Medium, 27% Small

What Do G2 Reviewers Say About Botmaker?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Botmaker, allowing even non-developers to efficiently utilize the tool.
  • Users love the ease of use and customization in Botmaker, boosting their productivity and workflow significantly.
  • Users value the easy integrations of Botmaker, enjoying streamlined communication across multiple platforms in one interface.
  • Users value the easy design and practicality of Botmaker, which optimizes development times and enhances productivity.
  • Users value the native integrations of Botmaker, praising its ease of setup and flexibility across platforms.
Cons
  • Users feel that poor customer support limits their ability to resolve issues effectively with Botmaker.
  • Users struggle with integration issues, particularly between old and new platforms, affecting their overall experience.
  • Users find the limited customization of Botmaker frustrating, wishing for more flexibility in reports and interface design.
  • Users find the poor reporting limitations frustrating, especially due to the inability to customize fields and track changes.
  • Users feel that the UX improvement is needed, particularly regarding message scrolling and limited session reporting customization.

What Are Recent G2 Reviews of Botmaker?

What Are G2 Users Discussing About Botmaker?

Bijou Barry
BB
Researched and written by Bijou Barry
Updated April 9, 2026