G2

Aleksei k.

Senior Application Developer

Information Technology and Services

Mid-Market (51-1000 emp.)

8/25/2023

"A comprehensive Review of HCL Clara - A virtual Assistant"

4.5/5

What do you like best about HCL Clara?

We have incorporated it with SLACK. With the help of natural language processing (NLP) and machine learning, it improves customer experience of HCL workload automation. It can comprehend human input, respond to questions by a vast specialised knowledge base. and allow direct communication. The Automation troubleshooting assists us so we can quickly response to the task. Review collected by and hosted on G2.com.

What do you dislike about HCL Clara?

Since it is dependent on the machine learning to operate, it takes some time for it to learn and comprehend complex queries that sometimes make our team waiting and thus it consumes time and is very frustrating. Also there are limited customization is comparison to other platforms , so these should be improved. Review collected by and hosted on G2.com.

What problems is HCL Clara solving and how is that benefiting you?

With the Workload automation we are able to more than half an hour per day. By using HCL clara's knowledge base to troubleshoot an issue, saves a lot of time in comparison when done manually. It lowers the risk of human error by providing centralised information repository. With it conversational interface and knowledge base , it aid in reducing the complexity of HCL workload automation. Review collected by and hosted on G2.com.