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OMQ

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21 reviews
  • 5 profiles
  • 5 categories
Average star rating
4.3
Serving customers since
2010

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OMQ Chatbot | ChatGPT/GPT-4 Beta-Version

18 reviews

With the OMQ chatbot, you can answer customer inquiries in chats or IM without your employees having to manually answer the same question 100 times. Because OMQ’s artificial intelligence learns independently and knowledge about all products is shared, the chatbot allows you to automate your customer service instantly. If the chatbot reaches its limits, it will connect your customers to an employee, who can deal with the more complicated cases.

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OMQ Help | ChatGPT/GPT-4 Beta-Version

2 reviews

OMQ Help is an auto-searching help page similar to FAQ. The intelligent knowledge database reacts to ongoing changes in customer behavior. The order of displayed solutions in your self service portal depends on the current request frequency. Automatic auto-completion guides your customers to the right solution in real time.

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OMQ Contact | ChatGPT/GPT-4 Beta-Version

1 review

OMQ Contact offers your customers the fastest support and at the same time avoids the creation of tickets. Your contact form will be enhanced with OMQ's intelligent customer service software.

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OMQ Assist | ChatGPT/GPT-4 Beta-Version

0 reviews

OMQ Assist helps your agents respond blazingly fast. It is integrated into your existing ticket system. When opening a ticket, the software reads the email automatically and immediately suggests the appropriate solution. With a simple click, the system assembles a reply mail that can be sent immediately. With every new ticket, the software keeps on learning.

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OMQ Reply | ChatGPT/GPT-4 Beta-Version

0 reviews

OMQ Reply automates responses to emails. The system replaces the manual work of agents. Recurrent requests from your customers are automatically recognized and are answered by the system. A ticket is created from the communication flow and closed immediately. Your agents can thus concentrate on challenging and individual cases.

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OMQ Reviews

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RL
Rohit L.
08/03/2025
Validated Reviewer
Review source: G2 invite
Incentivized Review

Chatbot with generative AI

Unlike traditional chatbot which we are used to , with OMQ Chatbot you can even ask complex concerns without any human interference
Verified User in Computer Software
GC
Verified User in Computer Software
03/07/2025
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
AV
Aayushi V.
03/06/2025
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

My experience with OMQ Chatbot | Chatgpt-4 Beta -Version

Actually I think OMQ Chatbot is for customer service and customer interactions but I think GPT-4 is for general purpose because everyone can use chatgpt So I like more Chatgpt but if I have to tell best qualities of both then I would say OMQ best thing is OMQ AI and its Customer Support because OMQ is like which can be used in automating customer service or providing instant answers to our customer related problems I guess , so that's the best thing about OMQ chatbot and i just liked OMQ work with CRM and helpdesk , But as I have explained I like chatgpt more because chatgpt is a more interesting and more usable and if I would say best thing I like about chatgpt then it's everything , and also every version , I am liking beta version right now because in chatgpt GPT-4 stand out according to me , so I like GPT-4 language understanding because in chatgpt there is a thing which is lacking because I am using chatgpt for quite some time now so in chatgpt there is no human like text generations and understanding but in update or in beta version i feel that I feel a natural interaction like human is generating text according to my query so in gpt-4 it's amazing i feel my queries are answered by human so ya that's what I like most , another thing I would say awareness because chatgpt remembers the conversation and changes responses according to our queries so it's also nice , and yes it's versatility also because chatgpt can handle various tasks, from answering our questions to numerical solving, solving questions from images , searching or researching anything for us or for our knowledge, and beyond like today I was just creating a ats friendly resume so ya that's also and last but not the least broad knowledge because there's just so much knowledge we can search for in chatgpt so ya I like that also about chatgpt.

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HQ Location:
Berlin

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@OMQ_AI

What is OMQ?

OMQ GmbH is a technology company that specializes in developing AI-powered customer service solutions. The company's offerings are designed to automate and enhance customer communication processes, improving efficiency and customer satisfaction. OMQ provides a range of products, including automated support tickets, chatbots, and help centers, which integrate seamlessly with popular platforms, enabling businesses to deliver fast and accurate responses to customer inquiries. The solutions leverage artificial intelligence to understand and respond to customer needs in real-time.

Details

Year Founded
2010
Website
www.omq.ai