OMQ
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With the OMQ chatbot, you can answer customer inquiries in chats or IM without your employees having to manually answer the same question 100 times. Because OMQ’s artificial intelligence learns independently and knowledge about all products is shared, the chatbot allows you to automate your customer service instantly. If the chatbot reaches its limits, it will connect your customers to an employee, who can deal with the more complicated cases.
OMQ Help is an auto-searching help page similar to FAQ. The intelligent knowledge database reacts to ongoing changes in customer behavior. The order of displayed solutions in your self service portal depends on the current request frequency. Automatic auto-completion guides your customers to the right solution in real time.
OMQ Contact offers your customers the fastest support and at the same time avoids the creation of tickets. Your contact form will be enhanced with OMQ's intelligent customer service software.
OMQ Assist helps your agents respond blazingly fast. It is integrated into your existing ticket system. When opening a ticket, the software reads the email automatically and immediately suggests the appropriate solution. With a simple click, the system assembles a reply mail that can be sent immediately. With every new ticket, the software keeps on learning.
OMQ Reply automates responses to emails. The system replaces the manual work of agents. Recurrent requests from your customers are automatically recognized and are answered by the system. A ticket is created from the communication flow and closed immediately. Your agents can thus concentrate on challenging and individual cases.
OMQ Reviews
Pravesh K.
Medical Laboratory TechnologistEfficient AI-Powered Customer Support Solution
Rohit L.
Electrical Engineer at Caterpillar Inc.Chatbot with generative AI
Verified User in Computer Software
OMQ AI: Easy and Efficient Customer Support
About
What is OMQ?
OMQ GmbH is a technology company that specializes in developing AI-powered customer service solutions. The company's offerings are designed to automate and enhance customer communication processes, improving efficiency and customer satisfaction. OMQ provides a range of products, including automated support tickets, chatbots, and help centers, which integrate seamlessly with popular platforms, enabling businesses to deliver fast and accurate responses to customer inquiries. The solutions leverage artificial intelligence to understand and respond to customer needs in real-time.