G2

Ercan C.

Customer Project Unit Manager

Enterprise (> 1000 emp.)

4/20/2022

"A very efficient way to manage your customer support"

4.5/5

What do you like best about CBOT?

We used CBOT Platform for both AI-based virtual assistant and Live Chat. It is an end-to-end solution and we automated our customer support by including our human agents in the loop. I like CBOT’s providing all you need for customer support automation in one platform. In our case, the components of this system are an AI-based virtual assistant, a live chat interface, and analytics dashboard. Review collected by and hosted on G2.com.

What do you dislike about CBOT?

Actually, we did not encounter any major problems. In any case, CBOT team was always reachable and provided support to our team. Review collected by and hosted on G2.com.

Recommendations to others considering CBOT:

I would recommend CBOT to the companies who have e-commerce business if they aim to automate their customer service and increase their efficiency. Automation is a crucial topic where you should be careful about satisfying your customer and providing a seamless and enhanced experience. CBOT gives you the opportunity to realize this. Review collected by and hosted on G2.com.

What problems is CBOT solving and how is that benefiting you?

As our company grows it becomes challenging to build an effective customer support system. We were not able to respond to our customers 24/7 in an efficient way. Our agents were too busy responding to repetitive questions. Now our virtual assistant that is built on CBOT Platform responds to these kinds of questions. When needed, the assistant handovers the conversation to our agents seamlessly. This was what we were looking for. It is easy to use and enables us to respond to our customers instantly. Review collected by and hosted on G2.com.