--- title: Rulai Reviews meta_title: 'Rulai Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 82 reviews by the users' company size, role or industry to find out how Rulai works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 82 scale: '5' date_modified: '2026-06-24' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Rulai Reviews **Vendor:** Rulai **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.6/5.0 **Total Reviews:** 82 ## About Rulai Rulai's Conversational Computing Platform is the most advanced all-in-one Conversational AI platform in the market, designed to accelerate time-to-value. Companies can use Rulai to build sophisticated Virtual Assistants and Chatbots in record time with minimal coding or AI knowledge. Rulai's proprietary S.A.F.E. methodology ensures that Conversational AI projects can be managed on tight schedules and deliver on the KPIs. S.A.F.E. stands for Smart - Action Oriented - Fast Learner - Extensible. -\> SMART - Rulai is the only company with a Level 3 Dialog Manager, capable of constructing a conversation in real-time based on context. This includes the ability to handle multiple intents and context switching, without coding. -\> ACTION ORIENTED - Powerful bots need to do more than just FAQ. They need to automate entire workflows. Rulai's Javascript engine, prebuilt integrations, and connections with 3rd party RPA providers allows for fast integration with enterprise systems. -\> FAST LEARNER - Bot builders can rely on Rulai's accelerators to ingest data, knowledge, and workflows and turn them into bots with a click of a button. Rulai bots can also learn from past transcripts, and of course, learn from experience by guiding bot builders to problem areas. Rulai's no-code design studio enables bot builders to quickly build and iterate on bot versions. -\> EXTENSIBLE - Rulai's platform can support customer, employee, and agent facing use cases and can be deployed across voice, text, or messaging channels to provide a true omnichannel customer journey-based solution. Rulai's platform has been designed with the enterprise in mind. It is SOC2 Type 2 and PCI compliant and can run on any cloud, including Amazon, Google, Microsoft as well as in on-premise environments. Rulai was selected by Forbes as one of the most promising AI companies in the US. ## Rulai Pros & Cons **What users like:** - Users find Rulai to be **very easy to use** , enabling great achievements without extensive programming knowledge. (5 reviews) - Users find Rulai's setup to be **easy and smooth** , enabling seamless deployment and customization of chatbots. (3 reviews) - Users value the **flexibility and complexity handling** of Rulai, enhancing enterprise engagement and delivering impactful solutions. (2 reviews) - Users appreciate the **ease of use and flexibility** of Rulai, enabling significant business growth without extensive programming knowledge. (2 reviews) - Users appreciate the **easy integrations** with Rulai, highlighting the platform's flexibility and excellent support during setup. (2 reviews) - Users value the **efficiency** of Rulai, find it easy to implement and integrate with powerful features for chatbots. (2 reviews) - Flexibility (2 reviews) - Innovation (2 reviews) - NLP Capabilities (2 reviews) - 24/7 Support (1 reviews) **What users dislike:** - Users note the **growing pains and bandwidth issues** of Rulai, which can hinder immediate functionality and experience. (1 reviews) - Users experience **connectivity issues** with Rulai, but believe the quality solutions are worth the wait. (1 reviews) - Users express a desire for easier access to **data analytics** from Rulai to generate custom insights more efficiently. (1 reviews) - Users feel the **lack of detail** in Rulai's documentation hinders their ability to fully utilize the product. (1 reviews) - Users feel the documentation is lacking, needing **more completeness and detailed examples** to enhance understanding. (1 reviews) ## Rulai Reviews ### 1. Rulai: Where AI meets exceptional customer engagement, making your business smart and efficient. **Rating:** 4.5/5.0 stars **Reviewed by:** Jeff H. | Chief of Staff, BGS Software Engineering, Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2023 **What do you like best about Rulai?** Rulai goes beyond the norm and looks to address the more difficult conversational AI challenges that other solutions tend to shy away from such as context awareness and seamless orchestration across multiple channels. Their knolwedge of the enterprise customer service space helps them deliver a comprehensive and thorough feature set that is easy to use, requires low to no code, and is packaged as a seamless cloud-based solution at scale. **What do you dislike about Rulai?** Rulai is a newer company, and like any technology business, it faces the usual growing pains and bandwidth issues common in the fast paced, hungry AI market. These challenges are easily overcome with Rulai's deep bench of enterprise and technology expertise coupled with strong university partnerships that lead to best-in-class solutions. They are worth the wait. **What problems is Rulai solving and how is that benefiting you?** Rulai provides a better customer engagement and experience which leads to increased first-time resolution outcomes , lower operational cost, increase customer satisfaction, and bandwidth savings with the live agents. The solution is aware of the different modes of communication (chat, voice, text) and seamlessly weaves the conversation across the various channels caring for the latest PCI and PI security standards. Often times, customers get distracted for an extended period of time or try to address multiple concerns at the same time. Normally this confuses chatbots at best while most timeout, but the Rulai solution is aware of this and through context awareness, allows customers to side-step, go a different direction and come back to pick up the issue when they are ready - very nice. The setup and implementation of the solutions is supported by a robust suite of cloud-based training called Rulai Institute. Rulai Institue provides comprehensive video and hands on training with a live sandboxed environment in two distinct disciplines: Designer and Developer. The training materials match the live user training experience resulting in little to no configuration on the students part and can be delivered anywhere at the pace the student requires. The core designer interface of the Rulai solution is a modern graphical, drag and drop based interface making anyone familiar with PowerPoint or similar tools ready to create fairly complex and productive customer engagement workflows. Where additional help is needed to glue, or script, parts together, the solution provides the needs help and examples to finish the task. Related to the interface is the Rulai chatbot that is always available to test your workflows and integrations prior to pushing them to production. The designer environment and related chatbot has extensive debugging capabilities which are very helpful when needing to understand certain workflow paths or specific data being passed around. One can, with confidence, take their tested workflow and quickly make it production ready at the click of a few buttons - reversing it out is just as simple. The browser/cloud-based interactive designer and developer envirnoments coupled with the drag/drop and low code requirements make designing, testing, and publishing workflows quick and efficient - again resulting in lower cost and requiring a less than technical skill set to produce. Ultimately the Rulai solution benefits me by making the complexity of conversational AI simple, cost effective and fast to implement. Allowing Rulai to take care of the conversational complexities, scale, and implementation details of the solution in turn allows me to focus on solving my specific business needs and use cases from a customer experience perspective. No more being bogged down with pages of APIs to code, data scraping, connectivity issues to debug, and a host of other technical details to worry about. Rulai's converstaional AI solution quietly and intelligently takes care of these complexities in the background allowing me to focus on the customer engagement aesthetics. ### 2. Easy to use, but with enough depth and complexity for modern chatbots **Rating:** 5.0/5.0 stars **Reviewed by:** Murilo R. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2023 **What do you like best about Rulai?** I have been using Rulai for about 4 years now. Due to my experience with other chatbot platforms, I can safely say that Rulai has all the features needed for a great user experience. For UX writers such as I myself, Rulai is easy enough to implement content on and adapting conversational flows from other tools such as Miro and Figma are easy too because of Rulai's visual capabilities. Unlike other platforms, you can clearly see the conversational flow design in front of you. Troubleshooting made easy as well, and you don't need to be incredibly tech savvy to use most of the platform's features. Adding to that, if you are used to other platforms and know the basics of programmig, Rulai is incredibly deep with plenty of features to be used in integrations and more complex solutions for clients. Features such as analytics, knowledge bases and so on are also easy to learn and use. The platform consists of a solid foundation for chatbots for all kinds of clients. Though I would recommend it for clients that want more from their chatbots than just a FAQ bot. **What do you dislike about Rulai?** While the user interface is friendly, I've had experiences where other colleagues had trouble navigating the dashboard and finding information. While I consider Rulai to be easy to learn, it won't be quick as other more simple chatbot platforms. The platform also lacks a built-in satisfaction survey for users to interact with, unlike other platforms where it's something that can be set in their settings, a flow needs to be created and then triggered throughout the bot so it appears during conversations. I would say that Rulai is easy to learn, but hard to master, which can be seen as a negative for some clients. **What problems is Rulai solving and how is that benefiting you?** Rulai offers great features for clients that need chatbots that can deal with complex matters, such as product returns, cancellations, payments and so on. Our clients are always looking for new features and integrations and Rulai makes it easy for us to come up with new solutions. The platform was never a blocker regarding features that were requested by our clients. ### 3. Powerful tool and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2023 **What do you like best about Rulai?** Easy to learn: I'm a student new to AI and Natural Language Processing, and the course material Rulai offers is very comprehensive, organized, and easy to follow. I was able to use the developer console right away after taking the course. Flexible console: The console interface is intuitive and user-friendly. I was impressed by its versatility for a wide range of use cases and its integration with multiple channels. The console allows drag-and-drop while also letting you run customized code. Powerful analytics: The analytics feature is robust and easy to access. It allows customized filtering and can provide detailed insights into chatbot usage and user activity. **What do you dislike about Rulai?** Minor UI: Potentially some minor improvements with the UI of the console may further improve development efficiency. **What problems is Rulai solving and how is that benefiting you?** I was able to get a headstart on learning NLP and utilizing it on the fly without having any prior knowledge in AI. Having the experience of building chatbots in Rulai has advanced my knowledge and interest in leveraging chatbots to integrate Human-Centered-Design into more business solutions. ### 4. Fantastic partnership **Rating:** 5.0/5.0 stars **Reviewed by:** Adrian I. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2023 **What do you like best about Rulai?** I had a great experience with the folks at Rulai during our integration project. They are very helpful and knowledgeable. Their product is top notch and very easy to integrate with. We built a custom integration and I appreciated the flexibility built into the Rulai platform. **What do you dislike about Rulai?** I am satisfied overall with the Rulai solution. . **What problems is Rulai solving and how is that benefiting you?** We partnered for the development for a Conversation Orchestration platform for a better CX. Rulai solve the Chat automation, while SentioCX solves the triaging and the routing. Rulai is a very flexibile product, making it very easy to integrate complex scenarios. ### 5. Great but still not perfect **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2023 **What do you like best about Rulai?** I like that it is mostly simple and easy to use, as it only uses javascript, also the interface is freidnly and easy to use and remember where everything is. **What do you dislike about Rulai?** I think that its robustness makes it have limitations, I also don't like that some things in testing don't work in production, or I also think that there's is not new stuff coming once in a while or improvements. **What problems is Rulai solving and how is that benefiting you?** The problem of attending lots of clients and helping them solve them with the use of Rulai, as we can use apis in Rulai this helps a lot to automate lots of steps. ### 6. Easy to use, and with great growth capacity **Rating:** 5.0/5.0 stars **Reviewed by:** Angelica A. | Chatbot developer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2023 **What do you like best about Rulai?** It is very easy to use, very intuitive, you do not need to have extensive programming knowledge to achieve great things, it allows you to grow as much as you want. **What do you dislike about Rulai?** Maybe they could feed the documentation a little more, make it more complete, more examples, generally more detailed. **What problems is Rulai solving and how is that benefiting you?** The ability to put everything in one place, the automation of simple and complex processes. ### 7. Rulai is a user-friendly tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2023 **What do you like best about Rulai?** With Rulai, it is quite easy to navigate through the different flows and create or update them. The tool makes it easy to monitor and improve the conversations between the chatbot and the person writing. In terms of implementation, it is quite smooth to create a new chatbot and deploy it to another website. In addition, the team is reactive, available and always try to bring a solution. **What do you dislike about Rulai?** For the Analytics part, in the "Collected Data" tab, it would be nice if we could move around the different metrics (or add new metrics) to create funnel and better analyze the data. **What problems is Rulai solving and how is that benefiting you?** We wanted to add a Virtual Assistant on our website to provide customer assistance 24/7. Having a chatbot allows us to be always available and therefore improve our customer experience. ### 8. State of the art conversational AI platform to handle complex use cases / great partnership **Rating:** 5.0/5.0 stars **Reviewed by:** Ronald R. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Rulai?** Flexibility & ability to handle complex use cases. With its focus on Omni-channel Engagement and AI Knowledge System, Rul.ai is very well suited for enterprise customers. It has been a pleasure to work with Rul.ai on complementing the powerful capabilities of Rul.ai by adding conversation orchestration capabilities to positively impact business outcomes. **What do you dislike about Rulai?** Nothing comes to mind. Perhaps need to create stronger brand awareness. **What problems is Rulai solving and how is that benefiting you?** Apart from the robustness and feature richness of its conversational AI platform, Rulai’s omni-channel engagement center provides specialized toolkits for optimal voice recognition and understanding. Rul.ai stands out as a platform to personalize customer journeys across multiple channels. ### 9. Very helpful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Luis O. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2023 **What do you like best about Rulai?** The work tracking because we can make everyone work keeps an eye even if we have to wait for some answers. **What do you dislike about Rulai?** We could improve the child issues or link tickets options. **What problems is Rulai solving and how is that benefiting you?** Provide a platform including developing more features. ### 10. Rulai Chat Bots **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2023 **What do you like best about Rulai?** Very easy to use interface; the console allows for new resources to onboard quickly. **What do you dislike about Rulai?** The analytics in Rulai are great, it would be nice to be able to pull the analytics out of Rulai easier though to generate own analytics at times. **What problems is Rulai solving and how is that benefiting you?** Rulai allows us to put a Digital Agent in front of our customers and help deflect hundreds of these customers from getting to live agents. Call center can focus on more detailed solutions for customers. ### 11. It has been a good experience with rulai **Rating:** 5.0/5.0 stars **Reviewed by:** Horacio G. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2023 **What do you like best about Rulai?** The sumplicity of it. What you can implement and connect. **What do you dislike about Rulai?** Sometimes versions cross over while is opened by 2 users **What problems is Rulai solving and how is that benefiting you?** Unifying Apis ### 12. Easy to understand course **Rating:** 5.0/5.0 stars **Reviewed by:** Sagar D. | Senior Android Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2021 **What do you like best about Rulai?** - Easy to understand course material. - Extensive insights into Natural language processing (NLP) and conversational user interface design process. - Intuitive drag and drop developer console. - Easy to test out chatbot features within the developer console. - In depth knowledge of bot building process. - Can be easily integrated with third party services like Salesforce. - The check list provided in the course material is a great way for quick reference when you start to build a conversational user experience bot from scratch. - The developer console allows the users to upload a Question and answers section directly to the bot so that it can handle Frequently asked questions. - Provides with analytics features which help you in tracking how the bot is performing and the health status of the bot. **What do you dislike about Rulai?** - Length of the course is a bit too long considering the fact that it is designed for working professionals. **Recommendations to others considering Rulai:** If your organization is looking into exploring the power and potential conversational chat bots have for your business then Rulai is a great choice. The course material and the developer console exercises give you enough hands on practice in order for you to scale up in this domain. **What problems is Rulai solving and how is that benefiting you?** - Exploring the use cases of Chat bots integrated with Salesforce. - Reduces human effort in responding to customer queries. - Helps in connecting to a knowledge base which can later on be accessed with ease. - The knowledge base can be created from existing question and answer (Q&A) documents or websites. ### 13. Excellent service! **Rating:** 4.5/5.0 stars **Reviewed by:** Matt G. | Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** June 15, 2021 **What do you like best about Rulai?** The user friendly and responsive design of the console, also it's easy to find points of contact for questions. The interactivity of the help guides and courses makes design and development easy **What do you dislike about Rulai?** The logging (transcripts) are not as simple to navigate as I think they could be, especially considering the platform is geared towards communication between businesses and their customers **What problems is Rulai solving and how is that benefiting you?** Providing timely and relevant communication to customers, while freeing up employees to handle tasks that require more follow up ### 14. So far, looks promising **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2020 **What do you like best about Rulai?** I took Rulai's developer training, which helped met get acquainted with Rulai. The Rulai platform seems fairly intuitive to use and decently powerful from what I've seen so far. I'm not yet sure how the details of how powerful it is, but it'll be interesting to see how things turn out! I appreciate the array of features Rulai offers and the customizations that are available. **What do you dislike about Rulai?** The developer training I took was okay overall but I found it hard to stay focused during the instructional videos . The assignments were fairly easy but they did get me acquainted with the software. That said, I think it's worth taking at least one of their trainings if one wants to seriously investigate or use Rulai. **What problems is Rulai solving and how is that benefiting you?** We hope to save time with customer service help by letting the chat bot take care of some user issues. We are still early on in our effort though. ### 15. Exciting platform to streamline chatbot development! **Rating:** 5.0/5.0 stars **Reviewed by:** Robert S. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2020 **What do you like best about Rulai?** I got the opportunity to take the Rulai Conversational AI Developer certification course and was very impressed by their product. I'm a student pursuing a career in Machine Learning and AI, and Rulai's platform helped me see what a competent, well deployed software suite leveraging these techniques looks like. One of the main advantages is the fact that the backend is hidden and so developers who are just interested in deploying a bot don't have to dive into complicated NLP code. At the same time, Rulai built in an exhaustive list of built in functions and customization options to give developers the ability to tweak the language/conversational processing in fairly granular detail. I think this is an impressive achievement given the complexity of the language processing tools being employed. A non-technical employee could go in and build a simple bot for their company using drag and drop, while an experienced coder can really build some cool apps. All in all if I were asked to recommend a chatbot platform to a future employer, I wouldn't hesitate to recommend Rulai! I think we'll see some exciting things from them in the coming years, it's an exciting time in ML/AI! **What do you dislike about Rulai?** Overall there were a few minor features on the UI/editing side of things that it would be nice to see implemented. These are minor issues like adding some more formatting options to the JS action node editor or changing the wording of a few things. **Recommendations to others considering Rulai:** In general, if you're a company who has skilled developers who know how to handle API calls, HTML integration and just need an easy way to deploy a chatbot assistant on your webpage, Rulai is a great fit for you. If you're a non-technical business owner Rulai gives you drag-and-drop style interaction and chat building to enable you to build a bot without code, or you can consult with them about setting one up for you. **What problems is Rulai solving and how is that benefiting you?** In our certification program we walked through the steps on how to interact with a user via text or voice to get different data and fulfill various requests. A concrete example is a bot we made that used a RESTful API inside a script to request weather in a location, day and time that the user specified. With all of the NLP and chat code removed from the picture, the scope of the problem reduced to just integrating the API calls and handling the data objects. It took about two hours to implement a solid, tested, and passable weather forecasting app. ### 16. Intelligent Bot Platform, human-centered experience.. **Rating:** 4.0/5.0 stars **Reviewed by:** Rangan G. | Solution Architect - Digital Channels, CMI Industry Advisory Group at TCS, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2020 **What do you like best about Rulai?** Robust Dialogue Management & User Intent Detection powered by out of the box NLU capabilities enable flexible conversations. The Context Switching ability provides a human-centered experience. Conversational AI Bots can be built with low coding experiences as the technology elements like NLP, AI, flow management are behind the drag-and-drop based Conversation UI. Integration to external systems via REST based APIs - System of records, Live Agent platforms, Contact Centres as well as other NLU platforms. Easy to iteratively build the bot's knowledge via Q&A, training data, transcripts, AI recommendations, crawlers, external sources. Detailed Analytics & Reporting modules helps in monitoring, measurement & improvement of the bots. **What do you dislike about Rulai?** There is room for improvement in multi-lingual conversational capabilities. Personalization can probably be a separate module in the Design/Developer Console for Rule-Based as well as Adaptive Personalization models. More pre-built connectors to external platforms (like CRMs, Billing, Analytics, Order Management) and their IT system Vendors might be required for a business implementation in an industry vertical. Industry Solutions also need to include Telecom, Information Services, Healthcare. **What problems is Rulai solving and how is that benefiting you?** Currently trying out several platforms to compare Bot Intelligence & Experience in terms of driving trustworthy, flexible, human-centered conversations. As the user adoption of chatbots depend primarily on these abilities, Rulai has definitely upped the game! ### 17. Customer Experience - Bot Learning **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2021 **What do you like best about Rulai?** I felt that the tutorials were useful to understand and work through **What do you dislike about Rulai?** The user interface was a little hard to navigate at first **What problems is Rulai solving and how is that benefiting you?** I was learning how to utilise the tool to create a live chat bot. I've learned the different methods that can be used to make the user experience very easy and accessible ### 18. Strong conversation design and building platform **Rating:** 5.0/5.0 stars **Reviewed by:** Dexter Z. | VP, Lead Content Strategist (Mobile), Enterprise (> 1000 emp.) **Reviewed Date:** August 28, 2020 **What do you like best about Rulai?** While I haven't had an opportunity to immerse myself in the tool in an end-to-end project (design, build, deploy, maintain, iterate), my work on demo bots gives a clear sense of Rulai's feature set and differentiators. The Rulai platform streamlines conversation design, prototyping and testing by enabling your conversation design team to work in a flow tool that plots code and provides real-time prototyping in the chat console. I've previously designed conversations with non-code flow charts built in flow charting or visual design tools. Handoff was then often a manual slog of getting those flows, NLU intent architecture, and dozens of potentially intricate UX details to a conversational developer to build into an enterprise-built JS-based flow tool. Rulai takes the conversational designer's flow chart and the conversational developer's flow tool and combines them into one tool that's widely intelligible to the non-technical conversation designer and that simplifies--and minimizes--handoff conversations between designers and devs. The ability to test flows stored in the editor in real time in the chat console is also a great improvement over other workflows I've used. For ease of use, Rulai's prototyping and testing functionality even beat some of the out-of-the-box commercial platforms owned by the big tech players. Another differentiator is its ability to handle multi-intents and disambiguate intents. Most other platforms I've worked with require some element of manual tuning to even begin to handle multi-intent or disambiguate intents. Rulai's defaults solidly resolve multi-intents and provide a functional disambiguation framework. While the logic isn't perfect, it provides a functional solution to these common problems with a simplicity that's uncommon in competitor platforms. The global intents and variable repos are strong enough to cover most enterprise use cases and speed up the build process significantly. The strengths of the platform and its flow-building approach are strong enough to keep me committed to learning--and training my teams to master--its nuances moving forward. **What do you dislike about Rulai?** Some of the documentation is a bit diffuse, which may make it difficult to pick up the platform and harness all of its functionality without an active customer success support relationship. Intent disambiguation can be a bit clunky and needs some fine-tuning to ensure that the disambiguation subflows provide appropriate final content and UX. **What problems is Rulai solving and how is that benefiting you?** Streamlining conversation design + dev for enterprise business solutions. Efficiency and customization potential are key benefits. ### 19. A fantastic platform along with amazing experience to build custom bots with realistic approaches! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2020 **What do you like best about Rulai?** The flexibility to design complex real-time scenarios with dialog flows with only drag & drop nodes! I find the Accelerators & Knowledge sections very useful due to the improved user engagement with the bot. There are several options to fiddle with which can be used for almost anything. We can use custom code to fetch data from various sources with the help of API to make an ultra customaizable UI to interect with. There are plenty of training modules availbale to use and also adaptation capabilities with other platforms like Facebook, Whatsapp and even SMS & Voice Gateaway. Advanced capabilities of analytics along with live monitoring, transcripts, unit test and flow test is what makes this platform much more intuitive to use and enjoy. The team is always ready to help with any of your problems and there is a well-written documentation available for you usual problems and support too! **What do you dislike about Rulai?** I would love to have the multi-language functionality to flourish much more than it is now currently. Also additional improvements to the accelerators and easing the integration with multi-platforms would be much appreciated. Some oudated documentations also need clear explanations and editings which the devs have also acknowledged. **Recommendations to others considering Rulai:** I would like to recommend that you should be going through the documentations whether its for Rulai platform or any other APIs that you are willing to integrate your chatbot with. **What problems is Rulai solving and how is that benefiting you?** I am looking forward to build DNN/AI/ML chatbots to enhance the global platform when I will start my own business. It will help the customers to seamlessly transit from any devices to check for immediate support for their purchases or other queries. ### 20. Game changer for building chatbots **Rating:** 4.5/5.0 stars **Reviewed by:** Alex G. | Senior Manager, Data & Analytics, Enterprise (> 1000 emp.) **Reviewed Date:** May 26, 2020 **What do you like best about Rulai?** I have been extremely impressed by Rulai. Compared to other chatbot platforms, Rulai's chatbot framework and console makes development accessible for technical and non-technical users. The no/low code drag-and-drop allows you to rapidly build flows and use cases, while harnessing the power of NLP/NLU. The platform also supports integrations and custom coding to address more complex use cases... it can do it all. The console and UI are well designed, making it easy to test, deploy, iterate, and build an army of chatbots to address a wide variety of business needs. **What do you dislike about Rulai?** Would love to see Rulai to build out a "bot store" with more use cases and/or industry specific solutions to help customers rapidly deploy bots and accelerate time to market. **What problems is Rulai solving and how is that benefiting you?** Still in the early days of leveraging chatbots, but certainly see the potential - improve customer satisfaction and reduced response time, cost savings, reduction in problems escalated to support and sales teams, etc. ### 21. Intuitive Chat Bot **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2021 **What do you like best about Rulai?** This is a quick-to-implement chat bot. The developers made it very easy to build a bot around existing FAQs and documentation. Seems to be capable of working with many well-formed structured data formats as well. The AI capabilities seem promising, but I've not played around with the bot training features so much. **What do you dislike about Rulai?** Documentation could be updated with more examples and technical scenarios. Some of the API documentation does not provide full process details, leaving me to guess-and-check when building a call and moving around variables. Once I got past that hurdle, it was easy to recreate. **What problems is Rulai solving and how is that benefiting you?** Chatbot to help users navigate catalogs and provide information about products. ### 22. Advanced and user friendly platform for conversational AI creators within CX teams **Rating:** 5.0/5.0 stars **Reviewed by:** Isabella M. | Director of Digital Customer Experience Solutions, Enterprise (> 1000 emp.) **Reviewed Date:** May 26, 2020 **What do you like best about Rulai?** Love the ability to build flexible conversations that feel natural to the user and how easy it is to test while building. The recommender engine, transcript access, and flow analytics help our conversational AI designers more easily improve bots over time. Rulai has an A-team of conversational AI experts/HCI PHDs and technical experts to provide advice for really complex implementations on the platform and help guide our team on how to best enable the solution. The company has a really robust product roadmap, addressing agent assist and conversational IVR use cases. **What do you dislike about Rulai?** There are opportunities for more comprehensive out of the box analytics capabilities in the platform and more flexibility on building insight dashboards for our different implementations. Continuous improvement is key for these solutions and having more granular data analytics would accelerate bot performance gains. Rulai is working on some additional "accelerators" that support bot improvement efforts and these will be powerful tools for conversational designers. **What problems is Rulai solving and how is that benefiting you?** We are building deep AI chatbots to enhance our customer care teams. We have been able to help our clients offer immediate support for common queries and maintain high CSAT while reducing costs by more than 40%. ### 23. Awesome! platform for complex conversations for real life scenarios & for delightful Customer exp! **Rating:** 5.0/5.0 stars **Reviewed by:** Praveen A. | Digital business Adviser - Delivery Mgr Transformations & Product Dev- Augmented Graph search, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2020 **What do you like best about Rulai?** We have an intuitive platform, to design complex real-time scenarios dialog flows! love the Accelerators & discovery features of SAFE Capabilities, to improve time to value and quick adoption within teams. There are rich UI elements which can be used for crafting the colourful buttons, creative conversations and fonts, making it appealing for the user. There is a wide range of feature for ready use and also for developing synergies for long term capabilities like integrations with other systems, RPA tools, Bots. Advanced capabilities of context switching, multi intents & mixed initiatives, improve more use-cases for high automation improving CSAT & User success! The pace of bringing in new capabilities & features to the Market is just amazing! Strong focus on Novel ideas, R&s and charismatic team. **What do you dislike about Rulai?** A clear pricing strategy would be helpful for quick adoption! **Recommendations to others considering Rulai:** Identify the different use cases and Scenarios clearly and adopt a customer-centric mindset/human-centered design! Start with a few well thought out conversations & move up the complex conversations. **What problems is Rulai solving and how is that benefiting you?** A surge in User interactions post COVID-19, needed an effective way to cater to the information overload ### 24. Lots of potential, easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Enterprise (> 1000 emp.) **Reviewed Date:** January 26, 2021 **What do you like best about Rulai?** I had the opportunity to take the developer training provided by Rulai. I found the Rulai platform powerful while keeping a clean UI. I really liked the simplicity/intuitiveness of building out flows to fairly granular level without needing to be a programmer. I'd definitely recommend the tool to any business looking to connect with customers in different ways and become more efficient.. **What do you dislike about Rulai?** At this time I didn't see much that I didn't like. I am sure to find areas it can be improved after more use. **What problems is Rulai solving and how is that benefiting you?** We are looking at usage in a support environment to help reduce agent contacts. ### 25. Looks and feels powerful **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2021 **What do you like best about Rulai?** I was part of Rulai's developer training, it allowed me to try the full features in Rulai. All is intuitive and feels comfortable to work with. The integrations with NodeJS to program more complex part are great! **What do you dislike about Rulai?** The UI feels a bit "old", but works 100%. Some improvements in the UI/UX of configurations, global variables would be appreciated. **What problems is Rulai solving and how is that benefiting you?** The idea to try Rulai was to see the conversation builder and test how complicated it is to setup something quick. Overall is OK in simplicity but also has future to implement more complex stuff with the connectors. ### 26. Rulai is an amazing chatbot platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2020 **What do you like best about Rulai?** Rulai is truly a revolutionary platform for chatbots. I am very satisfied having followed the chatbot designer training and I am happy to be able to work with a portal as fluid as the one offered by Rulai. I really recommend this platform to anyone who wants to implement a chatbot, it is the best platform I have been able to use so far! The teachers explain very well and take the time to explain, they are very available to answer any questions. It was a great experience! **What do you dislike about Rulai?** Nothing, everything was perfect and I am satisfied **What problems is Rulai solving and how is that benefiting you?** We want to implement chatbot through website and social media in order to assist agent through their work and create virtual agent to help clients ### 27. Great Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2020 **What do you like best about Rulai?** The console's UI is intuitive and easy to use. I was surprised at how easy it was to build my first chatbot with its drag-and-drop features. I was able to focus on designing the conversation more and less on the technical aspect. Its intelligence is impressive - it can context switch and accept user changes in the middle of a conversation. **What do you dislike about Rulai?** Can’t think of anything I dislike. I'm still learning and exploring additional capabilities. As a designer, I would like a way to easily share prototype with someone to quickly test an idea. **What problems is Rulai solving and how is that benefiting you?** Nothing at the moment as I'm just learning the basics of bot building. Though I would eventually like to help solve problems in the healthcare industry. ### 28. Review of Rulai **Rating:** 4.5/5.0 stars **Reviewed by:** Sandeep C. | Quality Engineering Lead, Consulting, Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2021 **What do you like best about Rulai?** Have experienced the amazing conservational feature included in their chatbots **What do you dislike about Rulai?** I have not found any disadvantages so far with my experience with Rulai **What problems is Rulai solving and how is that benefiting you?** Basically conservational bots are helping us increase our customer leads and help optimize generation of leads from our website ### 29. A good platform to build versatile bots leading to great user engagement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2020 **What do you like best about Rulai?** I really like the ease of use of the UI, the quick way to validate the WIP bot. This framework provides a good set of no/low code drag-and-drop options to build. A very useful nuance was an option to check Regex (an option to define entities) within the framework itself. Using stubs was another good option for providing input and checking the output. The built-in system intents provided quick start points, while add-ons were available to mask any inputs, if needed. The UI buttons can be controlled by logic using Dynamic buttons. I also liked the way the flows would nest, with option to return to original flow after switching context. This feature greatly improves the near life-like feel to the conversation itself and thereby user engagement. The NLU itself also seems to be able to understand typical user flow and interaction. The NLU can detect entity alias and normalize bot output based on configuration. The option to code using API throws open a wide range of possibilities ably supported on the inputs side from Web / Mobile or Text / Voice Gateway combinations to the output side where it can integrate effectively with FB messenger or Salesforce CRM or Whatsapp messenger too. A ready option to send transcript to an external service makes this detail readily available to customer or an external system like CRM or helpdesk. I liked the Accelerators too and found that a very good option to grab detail from Websites to feed the Knowledge repository. Analytics is an another area which seems to have a good level of detail already. **What do you dislike about Rulai?** I would like to see Rulai to have potential suggestions from existing intents to minimize typos in custom code areas. Further what would help provide a jump start would be a mechanism to have ready template flows for various use cases and/or industry specific solutions to help customers rapidly deploy bots and accelerate time to market. The multi-language functionality while available seems a little nascent and additional strength here would greatly improve number of use cases in countries like India. **What problems is Rulai solving and how is that benefiting you?** I am currently working with Rulai to work on providing a MVP for a Car selling agency. The ease of use and conversational experience will help towards a quicker customer buy-in ### 30. Next level of "Intelligent" chatbots building platform **Rating:** 4.5/5.0 stars **Reviewed by:** Ramakrishnan R. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2020 **What do you like best about Rulai?** Easy to use interface, rich set of in-built features for developing intermediate to advanced chatbots, the integration options, Highly and naturally communicating ready-to-use features **What do you dislike about Rulai?** Nothing much. Once, you started using this tools, I don't think, you'll prefer to use another tool for your bot development next time. **What problems is Rulai solving and how is that benefiting you?** I will be using Rulai for hospital, e-commerce and BFSI domains. The rich set of features provided by Rulai will help to make this development ease and create "real-agents" ### 31. A complete tool and very intuitive UX **Rating:** 4.5/5.0 stars **Reviewed by:** Carlos F. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2020 **What do you like best about Rulai?** I like the UX, which is very intuitive and easy to work with for beginners. Also has a complete knowledge base. They give a complete 10 days training that facilitates all the understanding of the architecture and how to start with the platform. **What do you dislike about Rulai?** I haven't found any downsides at this moment. Probably the other language integration could be a weakness but it is acceptable by now. **Recommendations to others considering Rulai:** If you are a beginner, I strongly recommend doing the Desing or developers course if is your case. **What problems is Rulai solving and how is that benefiting you?** Rulai is an easy tool to develop conversational bots, I am working with virtual assistants and at this moment I will use Rulai to do it. ### 32. Implementing chat-bots seems attainable! **Rating:** 4.0/5.0 stars **Reviewed by:** Jessica A. | Enterprise (> 1000 emp.) **Reviewed Date:** May 29, 2020 **What do you like best about Rulai?** The language, the interface of the console, and the training. An in depth designer track was a great way to meet the Rulai console and really get our arms around the dynamics at play in building and deploying chat-bots in our organization. There were so many new considerations for voice, tone, and content strategy that came to light for us because of the training materials. I also really appreciate Rulai's ability to handle context switching during conversation. I think that goes a long way in helping keep the conversation natural and help users feel engaged. The interface seems relatively straight forward and with additional training I would feel confident getting started without too much technical background. **What do you dislike about Rulai?** Some concepts like combining concepts like intents and variables felt a bit clunky, but I'll mark this up to more my own inexperience than a short fall of the console. I did find the visual presentation of the flows to be a bit challenging. They look a lot like flow charts and are colorful - which is great - but they use these curved line connectors that I feel make the conversation look messy. It's just a bit hard to track all the pieces involved because it ends up looking like a bit of a messy web. This is really a minor thing though. Overall I think this is a powerful tool that could be easily learned. **What problems is Rulai solving and how is that benefiting you?** We have not started using the console yet, but are looking to decease the number of hours spent answers "simple" questions from customers, slowly phasing out some of our phone queues. ### 33. Intuitive, Robust and Thoughtfully Designed **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2020 **What do you like best about Rulai?** I love the ease and feel of the Rulai Console. The UI is very intuitive with a drag-and-drop approach to building out bot flows, and the NLU solution is super robust. I also appreciate that it doesn't resemble an internal tool which I've encountered with other bot building platforms. The node-and-linking system is an elegant way to map out the flows, and if snapped into place with intention, can double as a diagram and thereby cut out a step or two in the bot building process. **What do you dislike about Rulai?** I'm pretty happy with my experience and honestly can't think of anything I "dislike". As an area for improvement, I might suggest making the Conversational AI courses generally more accessible. I'm absolutely grateful to have been able to take the Designer Course for free, but this would not have been the case if it had not been for the "exceptional circumstances" of the pandemic. Moreover, I'm sure I'm not the only one who would love to stay connected and continue learning/collaborating with the Rulai community. **What problems is Rulai solving and how is that benefiting you?** I'm learning a great deal about the backend mechanisms of VAs and bot building. This is helpful insofar as analytics, error handling, cross-functional communication, etc. ### 34. User friendly platform to create flexible dialogues **Rating:** 4.0/5.0 stars **Reviewed by:** Loes H. | UX Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2020 **What do you like best about Rulai?** I really like the user friendly way of creating dialogues, you don't really need a lot of coding to create a smart flow. I also love the automatic jumping between dialogues, which creates a very natural experience. **What do you dislike about Rulai?** I haven't found anything yet that I really dislike, since I have only been getting to know the platform for 2 weeks now. Would love to learn more how to integrate the same bot on multiple channels though. And if there are possibilities to expand to the Netherlands. **What problems is Rulai solving and how is that benefiting you?** I'm following a conversation design course at Rul.ai. I work on a chatbot for a bank in the Netherlands, which uses a different platform. ### 35. Chatbot Rulai **Rating:** 4.5/5.0 stars **Reviewed by:** Taha H. | Enseignant Vacataire , Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2021 **What do you like best about Rulai?** Best chatbot experience and easy to use for professional and novice. I recommend highly **What do you dislike about Rulai?** Bugs are already corrected by frequent updates. Bugs are not embarassing **What problems is Rulai solving and how is that benefiting you?** Commercial chatbot test and implementation ### 36. Easy to use chatbot platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2020 **What do you like best about Rulai?** The range of configuration properties that allow you to do whatever you imagine your bot is supposed to perform and the design that accompanies it. **What do you dislike about Rulai?** Some feature names are not intuitive but once you work in the system, you learn quickly. **Recommendations to others considering Rulai:** Take your time to really understand what the product can do for you **What problems is Rulai solving and how is that benefiting you?** Implementing chatbots that make answering customer inquiries much easier. ### 37. This tool makes developing chat bot's look simple **Rating:** 4.5/5.0 stars **Reviewed by:** Praneith R. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2020 **What do you like best about Rulai?** The easy to use UI and the various features integrated into it. **What do you dislike about Rulai?** Nothing specific, but if i have to be choosy then i would say saving a flow is a bit un-structured. A button might do the job. **What problems is Rulai solving and how is that benefiting you?** I have just completed the developer course on it and would love to re-visit this answer once i have used it to develop chat bots. ### 38. Powerful and simpler alternative **Rating:** 5.0/5.0 stars **Reviewed by:** Tony S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2020 **What do you like best about Rulai?** I have used a number of ai-enabled bot platforms. Those platforms tend to either have Business Analyst UIs, with limited capabilities or overly complex Developer Uis and developer level programming. Rulai provides a simple to use UI, with built-in capabilities typically available on the Developer-focused solutions. Rulai reduces Bot development times and improves "time to market" when it's critical to the business. Bot escalation options with a large number of partners. **What do you dislike about Rulai?** Inbound channels are limited to web and FB Messenger. **Recommendations to others considering Rulai:** Automation projects should be part of the business and not IT. Make sure you have business stakeholders invested in the project and its success. **What problems is Rulai solving and how is that benefiting you?** Customer Self Service is table stakes for any bot platform, but delivering those solutions faster is a key advantage. Business benefits include reduced operational costs but also allowing the operations to focus on customer engagement instead of customer service. ### 39. RulAI: User friendly, easy to use, prompt platform for developer with multiple feature **Rating:** 5.0/5.0 stars **Reviewed by:** Manish Kumar S. | Senior Data Scientist (Emerging Data Technology), Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2020 **What do you like best about Rulai?** RulAI has a user-friendly console. It is very easy to understand and use it. You can build your bot from sratch and improve it with your experience and imagination. **What do you dislike about Rulai?** It is a paid version. They should provide a community free version for developers and data scientists to play around. **Recommendations to others considering Rulai:** Nice user-friendly bot-building platform. It is worthed to explore it. **What problems is Rulai solving and how is that benefiting you?** Overall RulAI helps me to build the bot very fast. Speed is key here. If you know your requirement, you can build your running prototype within a night. Recently I built a weather blot, but I have a plan to extend it for voice integrated features. ### 40. An easy tool to develop new generation Chatbots **Rating:** 5.0/5.0 stars **Reviewed by:** Mangesh D. | Associate Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2020 **What do you like best about Rulai?** It's easy to develop and deploy the bot and easily make changes after deployment. The NLU capabilities are best utilized. **What do you dislike about Rulai?** There is hardly anything that would be disliked by anyone. **What problems is Rulai solving and how is that benefiting you?** The enterprise chatbots can be easily developed using Rulai. customer centered design and way of testing it before deployment is ultimate. ### 41. Rulai is going above and beyond any chatbot platform we tried out there! **Rating:** 5.0/5.0 stars **Reviewed by:** Laurent Z. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2020 **What do you like best about Rulai?** The conversational AI sets it apart from all other chatbots **What do you dislike about Rulai?** it does take some time to get familiar with, but it can replace 80% of your call center so really no worries. **What problems is Rulai solving and how is that benefiting you?** Planning to implement it for very different applications: couple counseling, hospitality guest experience, HR management, marketing training. ### 42. Rulai : Great features and ease of use make an amazing Chatbot **Rating:** 5.0/5.0 stars **Reviewed by:** Murilo R. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2020 **What do you like best about Rulai?** The interface is incredibly user-friendly from a designer standpoint. Everything is easy to find, there's little to no time spent looking for the essential functions. With a simple drag and drop functionality to most of its components, developers and designers will find it easy to create, update and teach their chatbots to reach their full potential. **What do you dislike about Rulai?** It's not really a dislike, but since it's an ever-changing market, there are plenty of new functions being implemented by the developers, which means that an specific function that is desired by a company might not be there from the get go. **What problems is Rulai solving and how is that benefiting you?** We currently work with plenty of chatbot tools and Rulai has been a great addition, not only because of it's amazing features, but also to learn more about chatbots as a whole. ### 43. Rulai review developper formation **Rating:** 4.0/5.0 stars **Reviewed by:** Lucien L. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2020 **What do you like best about Rulai?** The flows are easy to make and understand. It is easy to trigger the flows that we want to test because they work with trigger sentences. The javascript inside gives a lot of possibilities concerning the actions of the bot, for exemple you can retrieve the weather on an external page and communicate the answer to the user. **What do you dislike about Rulai?** The trigger of the flow is sometimes case sensitive, which may be a problem in practice. The interface is pretty well designed but the links between flow components sometimes get a bit glitchy (nothing you can't fix by moving them, though). **What problems is Rulai solving and how is that benefiting you?** Building chatbots. I tried it by following the rulai developper course. No benefits since this was for a learning purposeat least for now. ### 44. Dynamic platform with thoughtful expert guidance **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2020 **What do you like best about Rulai?** I really like how intuitive the design is which encourages not just technical folks to consider the technology, but also functional experts to think about how they can communicate on whole new levels with their constituencies **What do you dislike about Rulai?** Like all technology, it takes a bit of time to figure out the patterns. However, I think Rulai is way more user friendly for the non-technical user. **Recommendations to others considering Rulai:** Building a chatbot is not plug and play. Check out the thoughtfulness in how Rulai approaches building a chatbot and how that will set your team up for better workflow integration, better customer experiences, better data, and more optimal use by your internal teams. **What problems is Rulai solving and how is that benefiting you?** Determining the level of effort that is really necessary to launch a chat bot. ### 45. User friendly BOT platform **Rating:** 4.5/5.0 stars **Reviewed by:** Grace W. | Sr. Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2020 **What do you like best about Rulai?** Rulai BOT platform is intuitive to use. With one hour introduction in the training I can start build my first BOT easily! You can launch the BOT by one-button click and instantly view your design! But I do realize if you have developer background, it would be more helpful to design your BOT efficiently. One more thing I like about Rulai is the developer guide website. I believe the site is still under improvement but all the content/artifacts are very well organized and it is easy to browse through without being lost **What do you dislike about Rulai?** honestly, nothing I can say "dislike" at this point as I am still exploring more features in Rulai :) **What problems is Rulai solving and how is that benefiting you?** we are trying to engage Rulai BOT to mitigate property site member's working load ### 46. A great product made after much thought **Rating:** 4.5/5.0 stars **Reviewed by:** Sung R. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2020 **What do you like best about Rulai?** Instead of just making a coffee-order chatbot, Rulai provides the real world with all the advanced conversation management technologies needed by businesses. For example, topic switching and to deal with ambiguous intent. **What do you dislike about Rulai?** Compared to the level of technology offered, the WebUI is not user friendly. It will be a better product if Rulai improve the design element. **What problems is Rulai solving and how is that benefiting you?** I thought about whether I could make a chatbot with complex business logic, and I saw enough possibilities. ### 47. Great Tool - Very User Friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Siobhan D. | Senior Marketing Manager, Interactive, Enterprise (> 1000 emp.) **Reviewed Date:** May 29, 2020 **What do you like best about Rulai?** I love how user friendly Rulai is. As a business owner, I am still able to understand the process, flows and go in and make changes. If it wasnt sure straight forward and user friendly, this wouldn't be the case. **What do you dislike about Rulai?** There are numerous ways to do the same thing. While this is a benefit, you can do what works best for you, it can get slightly confusing when determining best practices. **Recommendations to others considering Rulai:** Rulai is by far the best product that we have explored. It is straight-forward, the team is responsive, intelligent and helpful. The product is user friendly and flexible. **What problems is Rulai solving and how is that benefiting you?** We are using our Rulai chatbot as a customer facing tool, allowing our customers to make payments, sign documents, request changes, etc. ### 48. Good knowledge of Conversational Bot Flows **Rating:** 4.0/5.0 stars **Reviewed by:** Sai K. | Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2020 **What do you like best about Rulai?** Flows of the Rulai and mainly subflows coming in the picture from the mainflow. **What do you dislike about Rulai?** Developer have a very limited access in terms of integration and deployment where the developer actually has the make his hands dirty. **What problems is Rulai solving and how is that benefiting you?** I am actually pretty much new to conversational bots. I was actually expecting to integrate some ML algorithms to the chat widget which are not yet done and are in future versions of Rulai widgets ### 49. A wonderful virtual assistant for your professional journey **Rating:** 4.5/5.0 stars **Reviewed by:** Rohit R. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2020 **What do you like best about Rulai?** It is easy to formulate,train and integrate **What do you dislike about Rulai?** I do not see any down side.It has wonderful features. **What problems is Rulai solving and how is that benefiting you?** I can solve multiple features it can be helpful for IT Support, Finance and many more. ### 50. very intuitive platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2021 **What do you like best about Rulai?** Approachable Flexible schedule web based application **What do you dislike about Rulai?** I can't think of anything on top of my head. it was the easiest thing **Recommendations to others considering Rulai:** Give it a shot and you won't regret it **What problems is Rulai solving and how is that benefiting you?** Chatbot for immigration agency ## Rulai Discussions - [I just wanted to know about AI capability, mainly NLU and NLG and NLP algorithms and other future up-gradation](https://www.g2.com/discussions/36513-i-just-wanted-to-know-about-ai-capability-mainly-nlu-and-nlg-and-nlp-algorithms-and-other-future-up-gradation) - 1 comment, 1 upvote - [What is the best way to delivery early?](https://www.g2.com/discussions/27409-what-is-the-best-way-to-delivery-early) - 1 comment, 1 upvote - [I just wanted to know about AI capability, mainly NLU algorithms and how it can be improved](https://www.g2.com/discussions/36562-i-just-wanted-to-know-about-ai-capability-mainly-nlu-algorithms-and-how-it-can-be-improved) - 1 comment - [What is the best way of integrating Rulai with any existing apps?](https://www.g2.com/discussions/27406-what-is-the-best-way-of-integrating-rulai-with-any-existing-apps) - 1 comment - [How best we can use voice integrated feature of Rulai. What is source code. Can we customize the source code for specific use](https://www.g2.com/discussions/27331-how-best-we-can-use-voice-integrated-feature-of-rulai-what-is-source-code-can-we-customize-the-source-code-for-specific-use) - 1 comment - [View Rulai pricing details and edition comparison](https://www.g2.com/products/rulai/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-28+17%3A38%3A46+-0500&secure%5Bsession_id%5D=40111232-b424-4482-9e85-a8e52d6f671d&secure%5Btoken%5D=f519460663f7a7a291751dd41ee5a6ca01a2744d140fdeebb281799f83e847bb&format=llm_user) ## Rulai Features **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Generative AI** - AI Text Generation - AI Text Summarization **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Rulai Alternatives - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,203 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,706 reviews) - [Qualified](https://www.g2.com/products/qualified/reviews) - 4.9/5.0 (1,487 reviews)